DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from cafe Milano and on the website it said no service fee for my delivery order and they charged an 6 dollar and 5 cent service fee to me and an 8 dollar service fee to my coworker. Then they had the nerve to say it only applies to pickup when on the website it said 0 service fee for bothe the pickup and delivery.”

Helpful Report

Posted 1 year ago

“I had a delivery to Methodist hospital from merncias gourmet hunan right around the corner and left instructions to deliver to a certain room and the doordasher didn't deliver the food to the room and my husband just had surgery for a broken hip and couldn't walk, well the door dasher left it on a chair took the picture and left with the food so my husband never got his dinner. When they have delivered to a room before when my son was there. This is really messed up on there part”

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Posted 1 year ago

“Absolutely disgusting customer service. Rowan is one I dealt with and she was the rudest, zero help.”

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Posted 1 year ago

“Door dash are criminals.”

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Posted 1 year ago

“La peor aplicación de los estados unidos,no la recomiendo a nadie es una básura la misma aplicación me hizo pagar con la tarjeta de DoorDash y nunca te devolvieron el dinero LO PEOR ,NO TE METAS AQUÍ”

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Posted 1 year ago

“I pay a good tip and hate the stacked orders. I am finished with DoorDash.”

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Posted 1 year ago

“This company took money every month on my credit card without me engaging for any service.. and when I call to get refunded they first tell me that the supervisor will call me back which they never did.. I call back.. and I have to call 6 times to hope for a call back from the supervisor.. wen she finally calls me back she says that I have to call my bank for the refund and she hungs up on me. They are crooked thiefs”

Helpful Report

Posted 1 year ago

“I ordered a pizza and it was COLD. The drivers are NOT required to use pizza or food warmers. Really? Are you kidding me? I called CS and they had no answer but did reimburse me. Unless you are ordering a salad or cold sub, I would not recommend them to anyone!”

Helpful Report

Posted 1 year ago

“I hate doordash! Literally! I'm not driving at the moment so I have to order online. They don't want to give u your money back it's like it had to be only a certain amount of times that my stuff is missing or they won't give my money back! So tell yall dashers to stop taking our food, putting their nasty hands in my food, and then yall don't wanna take accountability! Then yall have this new thing with groceries that's so stupid! I can't order ice cream at all because if not express my groceries ride around in someone's car for over an hour after them leaving the store! It's so stupid! Yall policies are so crappie! I've contacted yall just recently about my items being spoiled and yall still haven't issued me a refund nor contacted me because I report my items. So I can't report every time my stuff is messed up or missing! It's no reason why my bag should be opened when it gets here especially if it was stapled together! I have been paying for a membership with yall for over a year now and I'm so fed up with yall..yall need to do better or get from out of the food industry. And I've still haven't gotten my refund. I'm tired of yall man something needs to be done about doordash! Yall are the robbers! I paid for merchandise that I didn't get!!!! And yall still have my money! NOOO!”

Helpful Report

Posted 1 year ago

“I won't be using door dash ever again. They have been pretty bad in the past but this time was unbelievable. I was flat out lied to several times. After 3 hours some one finally offered me $10.00 for all the inconvenience. I won't get my money back for a week. I gave them a plethora of opportunities to keep me as a "valued customer" and they failed horribly.”

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Posted 1 year ago

“Door dash really sucks they mess up and then they always have an excuse for why they messed up this is like the third time the first time they told the driver to send it back to the place the second time they canceled my order I don't know how they did that in this last time they said they came in my food got delivered to someone else and I have to wait 10 to 12 days to get a refund back so I have no food and no money to get food they really need to get this s*** together unbelievable doordash”

Helpful Report

Posted 1 year ago

“Awful experience. Terrible customer service and company policies. Can't even type a response before most agents try to disconnect the chat. Received completely inedible food on an expensive meal and was offered a pittance in compensation. Cancelled my account and won't be back. I'll stick with Uber Eat.”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would!!!! I have tried to contact DoorDash MULTIPLE times and my issue is STILL NOT RESOLVED! Every single time I called, the customer support team would hang up on me before I even had that chance to ask a question. I even tried emailing, only to find out that emails are “no longer monitored” by the support team. I would NEVER recommend this company to anyone!!!!!!”

Helpful Report

Posted 1 year ago

“I ordered. The dasher just cancelled the order and left. I went to my door to get the order and no one was there. I contacted support and they repeatedly denied my refund request. They refunded $6.15 and charged me $25 for the order that dasher cancelled. I didnt know they could do it. I didnt know they had such a policy as to rob the customers. I am an international student and its really hard for me here. How can people do this. I saw other's reviews and now i know to uninstall doordash and ask all my friends to do the same as well.”

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Posted 1 year ago

“Very bad, they gave me old fries an a drink that looked like urine an spit”

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Posted 1 year ago

“NEVER USE THIS APP BY ALCOHOL. Driver only stop by your door less than 2 mins then take your alcohol away. Driver is not reachable by neither in-app message nor by phone call. Customer service is only willing to refund half of your order. They do nothing and take half of your oder money. Attitude sucks. Sucks!!!!!!!”

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Posted 1 year ago

“I have been ordering a lot from doordash lately because my apartment flooded and my truck broke down all on the same day. I have been put into a different apartment upstairs and for some reason the dashers can't find it so they have been putting food all over my apartment complex at different people's apartments and the office the dashers are admitting to do that. I guess with all the bad luck I have been having a few of the places we have been ordering from have been messing up my orders so I fully understand that to doordash it looks like I'm trying to pull one over on them but I'm really not I just want what I have ordered and delivered to me not somewhere else so since has been happening I have been requesting my money back because I'm not getting the service that I have asked for with my food or delivery so now doordash is treating me like a criminal trying to pull one over on them when I am definitely not I'm a God fearing women who just would like what I ordered and delivered to me. I'm so sorry that so many people have screwed ya'll over but you can't treat all of us like we are trying to pull one over on you because now I want to delete the app and get my stuff from somewhere else who doesn't make me feel like a criminal and understands that some people are legit on what they are saying to you. I have sent pics in to them of the food I received that was raw and doordash did nothing didn't go get me food that was cooked or give me money back for my raw food so I had to throw it away and was out 13.00 dollars and delivery fees. Then I was at my clients house and paid extra at Wendy's for there new nuggets to be brought to me and they weren't in my order and they didn't put the 4pc nuggets in my clients meal either and they refuse to make it right I'm not always asking for my money back just bring me what I paid for and make it right. If you are not a criminal trying to pull one over on them I would go to a different delivery company because they have really bad customer service and make good people feel like they are in the wrong when they are the ones that are messing up”

DoorDash 1 star review on 27th July 2024

Helpful Report

Posted 1 year ago

“I waited 2 hrs and 45 mins just for door dash to tell me that the store cancelled and is close now. I explain to the live chat that they should’ve known this information already and this was unprofessional. Then they said they sent my money back to my bank and that I had to wait 3 business days to get it back . I explain to her that was last 30 dollar so please can you instantly send it back because I know you can .I let her know how that was my last 30 dollars and that am so hungry right now.but they just wouldn’t let up . They said they couldn’t offer me a credit I said I just want my money back so I can do Uber eats”

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Posted 1 year ago

“I ordered door dash and McDonald's gave me drinks and nothing else the dasher didn't even look at what I ordered and McDonald's counts there stuff . Then yhe dasher thought I accused him of stealing my food. I said no I'm asking go get the rest of my order you forgot. They both suck and I'm still hungry.”

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Posted 1 year ago

“Not sure how this organization hasn't been shut down by the better business burea it is a scam.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews