DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,491 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constant missing orders (maybe drivers are hungry?), terrible automated customer service. And they lay people off via email (not me) just seems a horrible company all around”

Helpful Report

Posted 1 year ago

“Tried to order through DoorDash for food delivery to my mom yesterday for her birthday in the next town over from where I live, a 20 minute drive from my home to hers. I couldn't do so. Not only were menu prices for every single restaurant on the platform raised, but every single restaurant is set to "pick-up only". Why in the world would ANYONE order through DoorDash to get raised prices for menu items, but also have to pay the fees DoorDash charges, only to have to go pick up the food themselves anyway? If it's a go pick up food themselves, the customer is better off calling the restaurant & place a to-go order & go pay the real menu price, not increased price in person & take the food home. The only exception to this is that Little Caesars has their own phone app, so one doesn't even have to call in the order there, they can place the order through the Little Caesars app & not even have to deal with anyone because they go to the pizza portal to use a 3 digit code to get their order from the warmer.”

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Posted 1 year ago

“They literally fleece you with COMPLETELY unnecessary fees. I can easily confirm you're being scammed with the additional fees they give you. If you want things to change, boycott the company and find other avenues. I hope the word spreads so this predatory corporation can get what's coming to them. I wish I could give them zero stars. In what world do you think it's necessary to charge 8 dollars for "additional fees" on a delivery that takes less than 10 minutes. A 22 dollar order turns into 40 from all fees and taxes, which in turn makes you tip the driver less so they suffer also”

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Posted 1 year ago

“If you buy a $3 shake or $5 sandwich and something goes wrong they seem to approve refunds, however if you order a $40 meal with $10 tip and the driver brings someone else's food they will deny your refund. Make sure you educate yourself on how to file a chargeback with your bank or credit card so you can get your money back.”

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Posted 1 year ago

“Doordash don't deserve any stars from me. I barely use doordash and so far I have had nothing but bad experiences, this time was the last time. I had my account deleted after they refuse to refund me or credit me for items I didn't receive and food that was not what I requested. I use doordash every three or four months. I would not recommend them to anyone. Everyone please use Uber Eats or GrubHub, please do not use DoorDash they do not care about people nor do they care about giving people their money back or a credit when a mistake is made at the restaurant. I think they think that everybody is trying to eat for free when they're telling them the truth.”

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Posted 1 year ago

“Terrible service. I placed an order and I received a call saying the driver's car broke down. I was given 3 options - place a new order, refund or credit. I went with the first option as I still wanted the food. 40 minutes later I received another call saying the restaurant ran out of food. I requested a refund and called the restaurant for pick up. Turns out they never ran out. Even though I requested a refund, they refunded me in credits which apparently can't be switched to a refund. Terrible service. Will never use them again.”

Helpful Report

Posted 1 year ago

“Trash. The dasher told me I was being difficult when I asked for an eta. This company is complete trash”

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Posted 1 year ago

“I've never had such a bad experience with any of these types of companies until I used doordash I had ordered two coffees and an English muffin which cost me about $25 the driver delivered it to the wrong apartment and when I tried to get a refund because I never got my order about a month ago I still have not received my refund they are not willing to compensate!!”

Helpful Report

Posted 1 year ago

“New to DoorDash. Had location services on. Traveled to LA. Open DoorDash and assumed the app would pin my location appropriately. So just search the area for food. Ordered $55 worth of food. Then when it was delivered driver calls and asks where I was. Told him LA Sheraton hotel by airport. He says he is in downtown Seattle. Door dash refused to give me credit or a refund. Not sure how it was my fault for the app not pinning my location correctly. On top of it all, the Seattle location has no association with me or my life.”

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Posted 1 year ago

“they charged me wothout even making an order”

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Posted 1 year ago

“I sent a door dash gift card to a friend who was ill so he could order food. I made a mistake, one number wrong when typing the phone number. The card was never claimed and door dash will not fix the mistake. I called customer service, but because the order number on my receipt did not have enough digits, they said there was nothing they could do. So I am out money and my friend was unable to order some food.”

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Posted 1 year ago

“My dasher "said he delivered my order personally" he did NOT! I ALSO WENT OUTSIDE AND "HE SPED OFF". WTF an I tipping for?? DoordashloslunasSucks!!!”

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Posted 1 year ago

“Premium prices for food and fees to boot. Add tip, and it's gets pricey. That being said, I expect food to arrive fresh. 2 out of 3 orders have resulted in a driver never picking the food up and having a different driver get reassigned. Food was ice cold. Called customer service and when I asked for a refund, Doordash hung up on me. Very unprofessional at every level.”

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Posted 1 year ago

“Door dash is modern day slavery! No doubt! Or at worst pimps!”

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Posted 1 year ago

“Es una gran mentira, no crean. Nada de lo que dicen , el promedio de ganancia en Phoenix, mi experiencia es de $8 por hora, aparte de eso debes de pagar gasolina, más gastos de mantenimiento, se imaginan.”

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Posted 1 year ago

“I didn't receive a ll of my order and when I requested a refund it was denied”

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Posted 1 year ago

“Door dash driver picked up food and kept it, stole it. Neither Ihop or door dash will refund money. Will never order delivery again through them! A warning to you....”

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Posted 1 year ago

“MY DASHER WAS AWESOME AND SUPER NICE(: and it was easy”

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Posted 1 year ago

“I purchased a few things from Vons through DoorDash. I got the receipt from the dasher and a receipt emailed from DoorDash. They were completely different in price. Nearly $30 difference. I complained about it and was told that the price would drop off in 3 days. Come to find out that they changed me the higher price. I think they are just a complete joke now. Out to ripoff the consumer. I will never use them again. Not to mention I put instructions on how to enter our gated community and the dasher calls me to buzz him in. Rudely might I add. This company needs to revaluate their business or they will be looking at a lawsuit.”

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Posted 1 year ago

“If I could give 0 stars I would! DoorDash is a HORRIBLE HORRIBLE TRASHY MONEY HUNGRY SERVICE! They don’t care about their customers only their merchants as long as they get their cut. They won’t give your money back for wrong orders no matter the amount! I will NEVER use this service again. I hope they go bankrupt!”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,491 reviews