DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,384 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with my recent experience with DoorDash. I placed my order with clear instructions for the driver to ring my apartment number and deliver to my door. Unfortunately, the driver left my order in front of the building (a block of 4 apartments) without even bothering to ring, despite the freezing temperatures (around -15°C). My order was left outside for 30 minutes, and of course, it arrived cold. This was only my 3rd order with DoorDash, and the first two were fine. I contacted customer service to request a refund, but they told me it wasn’t possible. I insisted multiple times, but to no avail. The only compensation offered was $8, which doesn’t come close to making up for the poor delivery and quality of the food. I’m really disappointed by the lack of professionalism and the response from customer service. I do not recommend.”

Helpful Report

Posted 10 months ago

“Horrible company. Out of town and ordered over $50 worth of food. Dasher picked the order, walked out, then returned the food and refused to deliver. Door Dash refused to issue a refund and I've been on chat with them for 5 days and no resolution. DO NOT USE THEM!!”

Helpful Report

Posted 10 months ago

“The legal standoff began back in February DoordashCUSTOMER SERVICE +𝟭 𝟴𝗢𝟱 (𝟰𝟭𝗢)' 𝟱𝟲𝗢𝗢 Doordash PHONE NUMBER +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 when Indian Forest Service officer Sanjiv Chaturvedi challenged the Lateral Entry scheme before the Nainital Bench of the Central Administrative Tribunal on the ground that it lacked legal sanctity and procedural rigour.”

Helpful Report

Posted 10 months ago

“I completed multiple orders for DoorDash today and when it was time to cash out my earnings they did not allow me to cash out and even took more money out than I earned and said my earnings were negative. When I called for an explanation they kept hanging up on me. There is no logical reason why I did my work and they took my money. I’m thinking it’s because I received a large tip CASH. Which has nothing to do with my other deliveries. Customers can tip what they choose. Where is my money DoorDash I don’t work for free!”

Helpful Report

Posted 10 months ago

“DoorDash was refund only $5 dollars to and order that I wasn’t unable to even eat , almost 2 weeks later still didn’t receive $5 called and they claim they processed and there was nothing more they would do even tho I never received refund !!!”

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Posted 10 months ago

“Always a issue and nasty customer service”

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Posted 10 months ago

“I don't even write reviews, but DoorDash was AWFUL. Absolutely awful. Wouldn't let me pay. Made me change cards. Then to Venmo. Then to my Paypal. Nothing could get through and there's plenty of funds on all. Just kept telling me to change payment method. I googled it and I'm not alone. Screw this app. I spent so much time and needed it to come through tonight. I'm done.”

Helpful Report

Posted 10 months ago

“Their driver went home instead of getting our meal. They called in another driver an hour later but didn't call the order in again so our food had sat for an hour and a half before we got it. The would only comp. $30.00 out of $100.00 when they screwed up the order. Horrible customer service. Soggy nachos are nasty.”

Helpful Report

Posted 10 months ago

“This is not ok!!!! I was compensated $7 for $30 worth of food I did NOT receive. I received no burgers and no cookies over half my order. My order was over $50!! And I have 3 sick kids and myself, all with COVID and it took 24 hrs before I was told they were stealing my money. I have deleted all my accounts, the apps, I will NEVER use this company again, Uber Eats takes care of their loyal customers.”

Helpful Report

Posted 10 months ago

“whether it takes a while or not doordash CUSTO'MER SERV;ICE +1 8O5 41O 56OO ] doordash 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 it comes in handy however I hate that I pay for dash pass and sometimes seems irrelevant. If I’m given the option to add to my order and I'm doing it within minutes after placing and before my dasher even arrives why am I having a completely separate order placed? If I knew this ahead of time I wouldn’t have done it twice now. It’s another trip for someone as well as an additional fee and tip I have to pay assuming it’s part of the same order.”

Helpful Report

Posted 10 months ago

“Roberto Roberto Roberto what is your problem the app said it would take 22 min. to be delivered we looked 15 min. and it was sitting on the ground cold as F*** after we specified to knock and be hand delivered W T. F. is wrong with you ? ARE YOU A COWARD OR JUST AN IDIOT ? This is not the first time this happens every time you leave our order, at least have the decency and a slight bit of intelligence and think to your self would I like my food slapped on the cold cement ? KNOCK ON THE F*****DOOR YOU F***** P**** !”

Helpful Report

Posted 10 months ago

“Customer Service staff member not helpfu, I asked her I need to talk to the supervisor. She said she can't transfer the call. Can't you believe that?”

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Posted 10 months ago

“I love the convenience of DoorDash whether it takes a while or not it comes in handy however I hate that I pay for dash pass and sometimes seems irrelevant. If I’m given the option to add to my order and I'm doing it within minutes after placing and before my dasher even arrives why am I having a completely separate order placed? If I knew this ahead of time I wouldn’t have done it twice now. It’s another trip for someone as well as an additional fee and tip I have to pay assuming it’s part of the same order.”

Helpful Report

Posted 10 months ago

“advanced processing (DoorDash Custome'r SErvi'ce PHon'e Number' +1 8O5 41O 56OO ) and you need high processing power to keep up, but anyway, I've had a fantastic experience. I don't usually go out of my way to leave a review, but for the money, this does everything I want, in a more affordable and way more user friendly way than the final cuts, or adobe premiers out there. Worth the money!”

Helpful Report

Posted 10 months ago

“Door dash, I will never used them again the driver couldn’t even speak English, never got my food because he didn’t type the address in correctly. I called the driver he was at a different address, he kept saying I’m here, I’m standing in my garage he was not. He couldn’t understand me or my roommate when we recited the address multiple times.”

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Posted 10 months ago

“door Pass would not work, charged for delivery, explained problems with the pass. Customer Service staff member not helpful”

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Posted 10 months ago

“Never using Doordash again! Order was not delivered to correct address (building). No effort was made to correct the mistake and receiver to the correct address.”

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Posted 10 months ago

“I Lost hope? That's where I was after a significant financial setback due to fraud. But then I found MR BENITO GABRIEL who is a recovery agent and everything changed. He dedication and knowledge were nothing short of astounding. The team’s diligence shone through as they meticulously analyzed my case, offering regular updates that truly eased my mind. Thanks to their cutting-edge methods tailored to my unique situation, not only did I recover my lost funds, but I also turned a profit in a timely manner. If you're in need of expert financial recovery services, look no further. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 10 months ago

“The driver told me he was in the back so went there he wasn't he never came stole my order and door dash refused to refund my money never again”

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Posted 10 months ago

“I'm not satisfied with the delivery driver for one he didn't call me or text me when he was here. He left my food on a back of a pickup truck. Then I called door dash customer service and they said that the driver left it on a truck in the I didn't say leave my food on a truck. He lied he took my food.and customer service said that they can't refund my delivery money. So I have no food and no out of delivery fee.His name is Sergio the driver.”

Helpful Report

Posted 10 months ago

DoorDash is rated 1.3 based on 24,384 reviews