DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,595 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Hailey Kizer

Sharon White

Felipe Sarmiento

2277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never deliver my order on time. Today,they cancelled my order after the delivery hadn't shown up for an hour, and they texted me saying that they will switch my dasher...so that my order could be "delivered on time" after an HOUR maybe they could have done that 30 mins earlier?? On top of that, I only live 10 minutes from the restaurant I ordered from, the only reason I requested delivery was because I needed to get work done at my house and I didn't want to be interrupted and go to a restaurant (lazy, I know), but it makes no sense why it took over an hour to deliver something to an recipient address that is only 10 minutes away from the restaurant. I should've save myself the trouble and went to the restaurant myself...”

Helpful Report

Posted 5 years ago

“I have had several bad experiences with Doordash. One experience was a few months ago when the driver stole my food. Another was a month ago when the driver got annoyed with me because I was busy at work and unable to answer the call. And was rude about the fact that I had ordered the food was got busy after the order was placed. The worst one was today when I ordered the food, had to wait 45 minutes for a Dasher to accept the order. Then another 15 minutes for it to be delivered. In total an entire hour went by from the time I placed my order until the time I was able to actually enjoy my food from a restaurant that was 5 minutes from my house. The only compensation I got was $15 credit to use on a site that can't even get orders right or in a decent time frame.”

Helpful Report

Posted 5 years ago

“I did a 20 minute run for door dash. I did not get paid.”

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Posted 5 years ago

“Doordash is so VERY unreliable! When it works it is great, but so much of the time I get the same canned response, (despite a 4.99 or 3.99 delivery fee plus service fees and tips) I get doordash had a dual order. I’ve picked up yours but am waiting for the other and oh by the way, I am dropping off theirs first. My food arrives soggy and cold and despite multiple complaints to service they do little or nothing. Doordash is the absolute WORST of the delivery services in my opinion!!!!”

Helpful Report

Posted 5 years ago

“Food doesn’t arrive hot. The drivers don’t use anything to keep orders warm. The worst though is that no good restaurants in my area participate. It’s all fast food and chain restaurants.”

Helpful Report

Posted 5 years ago

“This is the 3rd time I've ordered food and nothing has been delivered. I only gave it 2 stars because they refunded my money..”

Helpful Report

Posted 5 years ago

“This service is only as good as the delivery driver. I have used this service about 10 times to get take out delivered to the back door of my work. about 75% of the time I get someone who CANNOT follow really simple delivery instructions!!(and probably didn’t even read them to begin with) and it turns into a HUGE aggravating headache, arguing with someone on the phone that doesn’t have a any common sense!!! when I am trying to work at the same time 🔧 and can’t go to far from my works back door. I gave this app one last try about a week ago and I got by far the dumpiest driver EVER it took them a extra 50 minutes after the original 25-35 minute window the food was stone cold and they forgot my drink I am never using this service ever again! 👎”

Helpful Report

Posted 5 years ago

“We ordered Taco Time. We ordered 10 hot sauce packets and we didn't get any at all. They sent an extra taco instead. I don't get it, if they knew that they made a mistake why didn't they just give us hot sauce instead of an extra taco. Won't use it again.”

Helpful Report

Posted 5 years ago

“I have been dashing for a year now. Doordash needs to Acknowledge thier Dashers. Maybe by giving them a bonus after 1000 dashers. Incentives are a good thing for both the individual and organization. Now that we get 100% of the customers tips(which i thought we were getting from day one. I believe its illegal to keep tips, but maybe that is why they changed their policy) Doordash reduced thier payment to us. I propose that Dashers should get $1.25 per mile from Doordash plus 100% tips. I bet a weeks salvary that your business will increase tremendously.”

Helpful Report

Posted 5 years ago

“only received a portion of my order - necessary items to complete the items - driver was willing to go back - but then called to say he couldn't pick it up without the code and DoorDash would not provide it. I contacted DoorDash and the ONLY option was a refund. Can you imagine getting something like Gravy but no mashed potatoes, or spaghetti with no marinara sauce. a refund was not acceptable - if they had totally left out a full item it may not have been such an issue. I ended up with all meat and none of my vegetables. Iwill NEVER use them again. I have had much better success and service with DoorDash”

Helpful Report

Posted 5 years ago

“I waited an hour and 30min for my second order from red robins that they had to remake twice! They had the wrong address so I texted the dasher tried to give them the right one. About time the poor man made it, my salad was basically warm and my royal burger was cold asf but I'd give them another chance though.”

Helpful Report

Posted 5 years ago

“The first couple of times I ordered the dashers were great. Then we got a Dasher that stole our order. Also, doordash inflates the actual prices of items and only shows the menu items it wants to so it can over charge us. I'm still waiting for doordash to refund $110 to my CC for the charge to Hooters that the Dasher stole.”

Helpful Report

Posted 5 years ago

“Too expensive.”

Helpful Report

Posted 5 years ago

“I have tried multiple delivery companies and I have found Doordash to be the most unorganized. The company has major issues with paying their drivers therefore Doordash has the least drivers. You could wait an hour or more for your food because there may only be 1 or 2 dashers in your city. I always check to see if my favorite dasher is working in my city b4 I actually place an order. Miss Renee doesn't fool around when it comes to her job. She lives in Georgetown and travels back and forth between Georgetown and Round Rock. Make sure you double check your order before paying for it. Best to let dasher know if u need any condiments, utensils or sauces. Make any special notes to driver about gate codes, sleeping children or animals. My home is very hard to see at night so I add notes to driver. Uber Eats and Grubhub seem to have plenty of drivers due to amount paid per delivery I was told. Doordash does not pay very well compared to others. Watch your tips. Doordash was taking employee tips as far back as September but I haven't read the court ruling. Good Eats!!!”

Helpful Report

Posted 5 years ago

“I have ordered with door dash a couple of times now. Every single time that I order with them, my food arrives cold OR it takes them 1-1.5 hours to deliver my food from the time I placed my order. This is the LAST time I am ordering with them.”

Helpful Report

Posted 5 years ago

“I have gave them so many chances every time my order is missing an item or they are hours late. It’s hard for me to get food because I do in home health care and I can’t leave my client to take a break. I’m at work for 10.5 every day. And I sometimes forget to bring food or coffee. I have gave them so many chances every time my order is missing an item or they are hours late. It’s hard for me to get food because I do in home health care and I can’t leave my client to take a break. I’m at work for 10.5 every day. And I sometimes forget to bring food or coffee.”

Helpful Report

Posted 5 years ago

“I have no problem with the service itself. I usually receive my order in the time frame that it shows on the site (around 40 min usually, but that's not a big deal since that's around the time it takes every other delivery near me), and haven't had a problem with a dasher or anything, but my complain comes from the customer service. The customer service as TERRIBLE. My account got deactivated for literally no reason (I can't order or even login), I send in 2 support tickets over the course of 2 weeks, since I was promised 72 hour response time but have yet to receive a response for either one, so I call the phone number. The lady on the phone was great and looked into my account and told me that there wasn't a reason why my account was deactivated and that it would be activated with 72 hours. That was almost 2 weeks ago and nothing has happened. Absolute joke of a customer service and now I can't doordash because their customer support leaves me in the dark and apparently won't activate my account.”

Helpful Report

Posted 5 years ago

“I work in one of the restaurants that your company has partnered with in Fond du lac, WI. Every time Julia S. picks up an order she is short and rude, I've watched her tip whole pizzas on their sides and she is impatient when she has to wait. I find this disappointing as I have to wonder how she treats our/your customers.”

Helpful Report

Posted 5 years ago

“DoorDash wasn't willing to deliver to a different delivery address despite the delivery address having a typo in it that was corrected via a phone call to the driver. I had to pay for a meal that was never delivered. The driver got a free meal to eat.”

Helpful Report

Posted 5 years ago

“I've only used DoorDash twice and will not be using it again. My first order was wrong. I asked for a plain bagel from starbucks and received an everything bagel. My second order was over 15 min late. I had order 3 coffees and it looked like one had been spilled because coffee was all of the cup and and the cup tray. Neither drivers were very friendly. Wish I wouldn't have tipped on my card because I wouldn't have done so in person. Not using it again.”

Helpful Report

Posted 5 years ago

DoorDash is rated 1.3 based on 23,595 reviews