DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,688 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doordash driver could not speak / understand english in order to recieve direction to customer. Order was over 1 hour late and cold, left at back of building on stoop. Contacted support and was only refunded the amount of the cold pizza not the delivery charge or my tip. Needless to say I'm canceling Doordash and relaying this review on social media.”

Helpful Report

Posted 2 years ago

“My order was never delivered to me, but shows delivered. Never got a refund. Other times Some dash Workers keep leaving my previous purchases at wrong place and sent pics of the ordered delivered at wrong door. I clearly stated in the direction to hand it to me knock on my door. I guess they just don’t follow orders.”

Helpful Report

Posted 2 years ago

“I worked for DoorDash consistently since I moved from Texas to Arizona back in 2023. It was my full time job and I kept all my stats up to top dasher and I valued my customers and delivered the best care and communication I could to the best of my ability. Then one day just recently they just dumped off the app and gave me no reason why. My current only lifeline just gone. And they were very rude in their response email to my appeal as to why I got my account deactivated. Terrible company. Don’t waste your time on them. TERRIBLE!!!!”

Helpful Report

Posted 2 years ago

“Y’all need to have 2 pictures took when you deliver anything I was charged and didn’t receive my food $45.25 1 picture taken by the delivery driver and 1 picture taken by the customer and then you will stop all the fraud and the customer paying for the food will get the food”

Helpful Report

Posted 2 years ago

“Doordash sucks so bad. Consistently not accurate with orders. Times vary on a regular basis. Lack of communication from drivers even when they can't find items, they are not even smart enough to substitute accurately. Items Consistently missing based on food orders or just drinks from a store. I don't know if they are hiring illegals or retards but this is idiocracy. Will not be using doordash anymore. They overcharge and are not Consistent. Plus it's the dumbest thing ever to demand a minimum tip before providing any service especially when the service sucks.”

Helpful Report

Posted 2 years ago

“We were trying to open an account and waited for more than a month. When we called to ask what was happening, they did not give us any solution more than we needed to keep waiting! Is good that there are other options like Uber eats and they are very efficient and fast in the process to get an account.”

Helpful Report

Posted 2 years ago

“HORRIBLE. I TRIED WORKING AS IN DASHING FOOD FOR THEM AND THEY LIED AND KEPT MY MONEY WHEN I WORKD 4HOURS AND NEVER RECEIEVED ANY MONEY!! ALSO U HAD 2 $5 PROMOTIONAL OFFERS IN MY ACCOUNT THAT TOOK $5 OFF A MEAL $10 OR MORE. U TRIED ORDERING AND USING THE OFFERS AND NEITHER ONE OF THEM WORKED. AT ALL!! AS I SIT IN THE HOSPITAL BED WANTING REAL FOOD AND HERE I AM HAVING TO WAIT 24HRS FOR SOME TO RETURN MY CALL! IM SO DONE WITH THEM. UTS NOT WORTH THE HASSLE. UVE HAD TOO MANY ISSUES WITH DOOR DASH AND U CAN NEVER SPEAK TO A REAL AMERICAN OR SOMEONE WHO SPEAKS ENGLISH SO THEY DGAF.. THEY HANG UP ON YOU. IM DONE!! ID RATHER FLEE THE HOSPITAL AND WALK. FUKN IDIOTS!!”

Helpful Report

Posted 2 years ago

“I won’t be ordering through this app ever again, and I advise you not to either. If the order is wrong, DoorDash will try their best to steal your money regardless to who’s at fault. Their reps are rude and ineffective, and the restaurants are terrible. Uber EATS is significantly better and the choices are phenomenal. I ordered from DD for the last time TODAY!!! You won’t serve me someone else’s order and make me pay for it with these nasty runny eggs and cold sides.”

Helpful Report

Posted 2 years ago

“They’re always messing up my orders. When I called customer service, they show little to no empathy nor care to make it right.”

Helpful Report

Posted 2 years ago

“Dasher ran over my trash can and all they gave me was 8$ in door dash credit and then when I asked for a life agent the agent told me the issue was resolved and closed the chat. $8 won’t pay for a new garbage can. Not even saying they’ll review the drivers status or anything else. Extremely poor customer service.”

Helpful Report

Posted 2 years ago

“It’s my birthday today and I was wondering extremely hungry after working all day and getting a sunburn the worst day ever so I wanted to treat myself by buying me a nice chili dinner and what happened was chili gave another DoorDash or that wasn’t supposed to pick up my order then they got lost because they never get here on time so my food ended up never showing up and I had to get a refund so here I sit starving to death still too late to re-order on my birthday, so I just wanted to let you know I never write reviews, but I am extremely extremely disappointed out of all the days today you guys need to tighten up”

Helpful Report

Posted 2 years ago

“Complete Joke ! Years ago in the pandemic it was great ..now you may feel like a chicken sandwich? You go through all the motions until you get to the checkout ..after I have put in my cc number etc know you have to scan the card ! Obviously they have been robbed 🙄 Absolutely mind boggling process..the app doesn't work to scan anything !! And I am DONE with being ripped off with dashers or whatever not even reading delivery instruction s Bye Doordash 👋 👋”

Helpful Report

Posted 2 years ago

“My $38 order came late and cold...place it was picked up from is 2 minutes from my house...now I'm dealing with having to chat with someone who doesn't speak much english....and now Im even more upset....do yourself a favor and just pick up your order...you'll have hot food and no headache....I was able to get my tip removed but they should of paid for the food they let get cold by their negligence....”

Helpful Report

Posted 2 years ago

“Food poisoning - no refund nor support. I called the restaurant to notify them as well as the health dept but when it comes to rectifying payment or even handling a claim that is with DoorDash and they refused a refund, asked for medical documentation and took zero responsibility.”

Helpful Report

Posted 2 years ago

“I placed an order for BIG Ass Breakfast Burrito in WA. but my order was sent to Sandy UT. I called both the restaurant and Door Dash and they would refund because the order was already made. I will NOT use door dash again and if I'm in sandy UT i will not go to big ass breakfast burritos.”

Helpful Report

Posted 2 years ago

“I made an order for a Safeway cake through Doordash for a friend's present. The cake was delivered but cracked. If the service is offered to deliver cakes, they have to be careful with the item to make sure it arrives in perfect shape as the bakery gave it to the person in charge for delivery. They just offered me a $5 dollars refund plus the tip I gave. This is a service I can't recomend at all. A really bad experience because it was a surprise for a friend!”

DoorDash 1 star review on 14th March 2024

Helpful Report

Posted 2 years ago

“Zero stars ordered food got charged for items that never showed uploaded a pic of my meal missing the items and they refused to refund my order in credit or back on my card door dash and the restaurants that use them rip people off”

Helpful Report

Posted 2 years ago

“They randomly take funds from your bank account in tiny amounts like 3.30, 1.24 etc. Even when you haven't ordered from them in a month. Do not use.”

Helpful Report

Posted 2 years ago

“It seems every time my order was incorrect or cold by the time I got it. I had to get refunds but one time I ask for refund they said no because of my prior issues. I was missing part of my order and they didn’t care. I sent pictures and they didn’t care. Horrible company and no customer service. All they want is your money. I will not use them anymore”

Helpful Report

Posted 2 years ago

“Door dash will hire anyone most of the time we have to complain about orders being wrong and sometimes the bag smells like weed or cigarettes and thts nasty asf. Also dasher mite have a girl name and end up being a man dropping food off”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,688 reviews