DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,688 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They stole my meal . Bunch of thieves.”

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Posted 2 years ago

“DoorDash continually overdream my account the web charges they couldn't even explain where they come from and then the shell double charge me and DoorDash proceeded to tell me that they could not dispute it so basically I'm just out of this money do not door dash do not become a dasher these people are crooks Don't fall into this trap”

DoorDash 1 star review on 18th March 2024

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Posted 2 years ago

“Door dash when it first started was fine at this point they are like every other money hungry company, over charging and places that are close don’t allow pick up so you are forced to dash to your location. Not only that but the fees are ridiculous. They want $10 in fees plus a dasher tip when it’s less than 2 miles away. Yea no. Overrated and majority of the time my food is wrong, cold, or extremely late”

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Posted 2 years ago

“Door Dash Dasher and support are the absolute worst! While trying to give instructions to how to get into my bldg, they completely ignore me or cut off texting. Interestingly, there is a big sign on front of my bldg giving the very same info that they refuse to read and when I call support, they state address incorrect! It's not freaking rocket science. All other deliveries have no issue with instructions. Macy's lately has decided to use Dash to deliver my orders. I will stop ordering from Macy's as I definitely will not ever never ever use DoorDash Dasher. And btw, if I could give zero as a review I most certainly would.”

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Posted 2 years ago

“Hi ,I had a horrible experience with doordash, yesterday night we ordered food from some restaurants and they delivered at arround 8 pm. we ordered vegetarian food and they delivered us to someone ordered (non vegetarian food) and after that we try to tell them it's not my order and they say now can't do any thing.we are totally socked and even they don't want refunds back. Seriously!!”

Helpful Report

Posted 2 years ago

“Today I placed an order for delivery via Door Dash. I received my pizza very late as a result it was cold, dry and hard. The door dash person was unprofessional, did not convey any empathy and urgency. I called Hungry Howies and expressed what transpired and they referred me to Door Dash. Contacted Door Dash, they gave me a confirmation number for my refund and referred me back to Hungry Howies. Contacted Hungry Howies again with the confirmation number and they said they’re going to deny my request and I can have a free pizza if I want or send my complaint via Corporate Hungry Howies. Are you kidding me?!?! So no one wants to right the wrong?! I spent my money and did not get what I paid for - a hot, fresh pizza delivered on time. I am extremely disappointed with both companies, especially my local Hungry Howies. There was no empathy or compassion on their part at all!! I will never order from them again!!!”

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Posted 2 years ago

“The have a policy that you waive your right to a refund when you sign up. They cancelled my order due to no drivers and then refused to refund me (didn't offer credit either). Seems like they have problems in every country they operate in! My country - NZ consumer protection say's they have a legal obligation to make it right, yet unless you have spent a certain amount it's not worth the fee's to try and follow up. Also extremely annoying that I had to call around 10 times before they fully”

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Posted 2 years ago

“Just awful, ordered food, got someone else’s order and it wasn’t even food that we liked, they gave us a refund but now everything has closed since all this happened and we are out of a dinner. I’m sorry but just a refund is not gonna cut it, we never even got our food, the customer service reps aren’t worth a damn in helping at all, just robots.”

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Posted 2 years ago

“I double checked even spoke with customer support that my 30.00 + order would be hand delivered and they said YES.....so what happen she called me I said I will be right down and she left it outside.......... ;( they suck then they send me survey asking who my driver was??? could not tell ya she wasnt there”

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Posted 2 years ago

“Slow slow slow”

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Posted 2 years ago

“I had a membership with them and twice they deactivated my account for no reason. I had to call each time to have it reactivated. Now my payment methods have been wiped out, and it won’t let me add a new one. I am so beyond sick of this company when I have spent so much money with them in the past!!!!!!”

DoorDash 1 star review on 17th March 2024

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Posted 2 years ago

“wrong order and rude customer service”

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Posted 2 years ago

“Do not order from DoorDash they will not refund your order if food iscold or inaccurate.”

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Posted 2 years ago

“Saw a cockroach in delivery driver's disgusting dirty car. How gross for a customer to receive food delivered in a unsanitary vehicle.”

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Posted 2 years ago

“The customer service chat is awful. The reps are only authorized to give $5 refunds. My most recent meal was completely ruined, it took almost an hour to get a refund. The reps need the authority to give more than $5.”

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Posted 2 years ago

“Your dash does not give refunds. If you're missing items they don't care. I will not be ordering from door dash anymore along with my friends.”

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Posted 2 years ago

“So I ordered from two places, one order was correct but the other was the breakfast for my family. A sole cup of green juice was delivered to me instead. So I went to the app and I was declined a refund. The Dasher took the drink back but I never got our meal; which was Way more than the drink. So I call customer service and am told it will take 1-5 hrs to resolve. What kind of customer service is this; no meal, no refund and delay the resolution! Seriously, I will cancel my Door Dash and never use them again.”

Helpful Report

Posted 2 years ago

“DoorDash consistently has false advertising. If I order a coffee that will be delivered in 20 min DoorDash changes the delivery time and it turns into a 44-60 min delivery and the coffee is cold. Why would I pay for that?! It’s not what I agreed to and is a classic bait and switch! Oh! And the driver canceled the order for me after I messaged him to ask where it was at. So I don’t even get to rate the drivers incompetence and he drives to ruin other orders. My food was never delivers and it takes 5 days to get my money back. What?! I officially deleted the app and will never use DoorDash again. This happens too often for me to continue to give them my money.”

Helpful Report

Posted 2 years ago

“I was delivered someone else’s food from a totally different restaurant. I reached out immediately since the dasher did not come to the door or call. They just dropped the food at the main entrance and left. The dasher never responded. I chatted customer support and they denied my request for a refund with no reason. I tried again and denied again. I really am upset because it’s not what I ordered, it’s not even from the store I ordered from and they are basically acting like it’s my fault and I should just be okay with eating someone’s else’s food. Poor customer service, poor problem resolution. I’m canceling dash pash and deleting the app.”

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Posted 2 years ago

“Absolutely disappointed with door dash. As in I will never use there service again. I placed an order and received a completely inedible order from Carls jr in Marysville CA (tasted like burnt plastic). I called Doordarshan and requested a full refund as my dinner could not safely be consumed. They refused. So I canceled my account and disputed the order with my bank. Very disappointing.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,688 reviews