DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,687 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,687 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a driver, doordash is one of the worst websites out there that has no respect for the driver who earns money with his car, gas and power. Whenever they want to disable a driver's account for no reason, they have also hired a group of incompetent people who have no experience or solution to a driver's question on the phone. However, in the end, in the customer's opinion, from the company's lack of performance to the problem of cooking, restaurants and food, it is all the driver's fault.”

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Posted 2 years ago

“Doordash will prevent you from working they still after 4 years of not done away with their scheduling and acceptance rate which is ridiculous they will send you to Dollar orders $2 orders $3 orders nobody tips on anything under five bucks why would you take it they send ridiculous orders all the time they show no respect it doesn't matter how long you work for him you can have catering bags bags 90% of the idiots I see don't even need bring a bag with them but they apparently don't care the only thing that matters your customer rating is high and your completion rate everything else is meaningless Uber and GrubHub will let you work anytime anywhere doordash won't so my advice is don't do it and don't order”

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Posted 2 years ago

“If I can get this app a -.50 I would it this is so unacceptable and so uncalled for I had ordered Taco Bell for my kids and the DoorDash name dawn said that my food was delivered. I walked to the back door and the front door entrance and it wasn’t nothing there I then contact the DoorDash and explain to him what was going on. He told me that the food will be on the way I responded if the food said it’s delivered then why would it be on the way so I proceeded to say I was gonna report him and that it’s on acceptable for people who drive for DoorDash and take people food remind you I also have kids once again. Call customer service and they tried to give me DoorDash credit. I deny that and told them that I wanted my refund they didn’t tell me I would have to wait 3 to 5 business days for my refund. I am very upset with DoorDash. I would never be using this again uncalled for very unsatisfied very upset, oh not to mention I did ask for a supervisor to speak with to talk to them about DoorDash and they hung the phone up in my face. Very rude customer service. Oh yeah, not to mention I don’t have DoorDash for a very long time. This never happened.”

DoorDash 1 star review on 22nd March 2024

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Posted 2 years ago

“Does not refund even though food not delivered. Contacted customer service multiple times, but agents were rude over the phone, no one was helpful, kept denying my refund. ABSOLUTE JOKE.”

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Posted 2 years ago

“Not delivered to my house. Left on the ground outside the neighborhood gate. After I saw the email with the photo from the driver, I couldn’t believe it. I have driven for this company, and rarely used them when I need food. I will never consider them again for business either way. They said they would credit to my accounts. I need a refund to my credit card!”

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Posted 2 years ago

“Doordash is a joke. I wonder at times if the drivers are spitting in the food or drink. They are constantly late and when the food is cold they want to offer you $3.00 per item. No more Doordash for me. Also, think about it would you let any stranger off the street handle your food. My point exactly. strangers handling your food, who haven't cooked it and have access to it.”

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Posted 2 years ago

“Normally door dash is pretty good when you have issues, however tonight my food was burnt. I paid $18 for the entree and sides and they only credited me back $5.. they could at least given me half of my money back because the other items were fine.”

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Posted 2 years ago

“Yes, I order the food but it shows 1 hour to reach at my house. So I cancelled the order and simply ask for my money refund they did not listen to and just keep telling we will deliver soon, it's just look like that they are forcing me to take this order by hook or by crook. Overall, my experience was very bad and In my life time I would never order from your side plus I would also tell my time friends never to order anything from your website it is just trash not able to solve a customer problem why you make this app then.”

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Posted 2 years ago

“They put our order as a double dash, had the driver drive right past our street to deliver the other order first, 10 minutes away. Our order was not only on the way to this house but ours is a no contact order so leave it on the porch take your picture leave. The other order was 10 minutes away and a hand to me order who did not come to the door or answer for 10 minutes. Our order was pushed back by a half hour and came cold of course because it’s been in a car for 35 minutes. Dasher support didn’t care and credited us $5 for a $45 order.”

Helpful Report

Posted 2 years ago

“Ordered a delivery from Jersey Mike's and it never arrived. Tried calling the driver spoke Spanish only and then hung up. Got notification that they delivered but not to me. On instructions I gave them instructions to go to Building 7, the Women and Newborn Center but got a picture of a parking lot across the street. Called customer service and the first time got the run around, said it was Jersey Mike's issue because I used their app to order. He connected me with the store and then hung up and Jersey Mike's said it was Door Dash's problem. Finally the second phone call the girl actually was able to get it resolved. But Door Dash needs to hire drivers that can speak and read ENGLISH!!!!”

Helpful Report

Posted 2 years ago

“I would give. 0 if I could. My dasher did not speak English and delivered to the wrong building. I tried to call and he said no English and hung up I was texting him through the door dash app. The last message was “I gave it to a co worker.” I asked who and where and never got a reply. The system refunded $11 automatically. I spent over $40. I chatted in and 2 different people said they would escalate and to wait 24 hours, it’s been 72 hours. I chatted in today and the rep said it’s still being looked into and the wait for the email then ended the chat before I could say or ask anything else. I am going to try the customer service phone number. But be aware when ordering if the driver does not deliver your food to the right place, you as the customer are punished for it.”

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Posted 2 years ago

“They send out emails for promotions that you can’t get. A waste of my time trying to order and at the end being told it’s not available”

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Posted 2 years ago

“On 3=19=2024 door dash delivers me someone else's order I Notified Door dash support team they don't want to fix it and make it right I told the support team I'll even take the reordering of the food I didn't receive the lady said no. No food reordering and only 7.00 dollars back on my order SMH replace the whole amount PLEASE be careful everyone while using door dash and this isn't the first they didn't make things right. I would drop them asap but right it's my only way to get food etc a lot of people I know has has problems out of door dash”

Helpful Report

Posted 2 years ago

“My delivery driver could not understand English or how to use GPS correctly and tried entering a closed/gated area on school property. It was nowhere near the parking lot or entrance to the school. Once we found him the delivery he handed me was not my order. Called Doordash customer service and was told they could only offer me a refund and not deliver the food I ordered. They patched the call over to the restaurant and had me work it out with them when I called them to start with. Ridiculous.”

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Posted 2 years ago

“Doordashers in moundsville. Need new door dashers. Would be nice thanks”

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Posted 2 years ago

“Waited 2 hours and still didn't have a delivery person so I cancelled and it takes 3 days for a refund .”

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Posted 2 years ago

“If I could give zero stars I would. I downloaded the app and paid a monthly subscription because I thought it would be convenient. However, ended up spending way more money using the app to purchase items instead of just going myself to buy the items. Coupon codes never work on the app, the dashers never follow directions and customer service is just terrible in regards to helping to file a complaint. My last straw was an order I put in, the dasher delivered to the wrong house. I called him informed that I did not receive my items and explained that he delivered to the wrong house and asked him to go back and get it. He proceeded to tell me I had him f***ed, and disconnected the call. I called the cs line to put in a complaint and all I got was ok and I won’t hear anything back about the complaint but I’ll receive a refund. I cancelled my subscription and put a complaint against the dasher/review on the app. I’m not sure how much damage that would do though. The company is ghetto! They’ll hire anybody!”

Helpful Report

Posted 2 years ago

“Multiple times I have ordered through Door Dash because I’m unable to drive, lately the app is saying it takes 45-60 minutes to prepare fast food and then it goes into searching for dashers and that takes another hour. So my order that probably was ready in about 5-10 minutes take around 2 hours to get to me. I know it’s not the restaurants or the dashers, it’s the horrible door dash app. I’ve cancelled orders and now deleted the app.”

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Posted 2 years ago

“Door dash is the worst”

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Posted 2 years ago

“My grandson signed up to make deliveries, after one week, he got a call from one of your employees from his phone number and said that he had a transaction that was made and that he did he make it yes or no. Employee called the bank gave his social call from his phone number and his card number. He asked for a balance on his account and went to a machine and with Drew every dime this kid has. We’re filing a police report. We have a photo of the year employee at the ATM machine and we will be filing charges against your company . I hope everybody reads this and nobody signs up to work for you because they can loose everything they have. You may be the person the owner that’s stealing peoples identity but someone within your company is that is not right. You will be punished and pay the consequences.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,687 reviews