DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,688 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My grandson signed up to make deliveries, after one week, he got a call from one of your employees from his phone number and said that he had a transaction that was made and that he did he make it yes or no. Employee called the bank gave his social call from his phone number and his card number. He asked for a balance on his account and went to a machine and with Drew every dime this kid has. We’re filing a police report. We have a photo of the year employee at the ATM machine and we will be filing charges against your company . I hope everybody reads this and nobody signs up to work for you because they can loose everything they have. You may be the person the owner that’s stealing peoples identity but someone within your company is that is not right. You will be punished and pay the consequences.”

Helpful Report

Posted 2 years ago

“I was just robbed by Door Dash. Their driver was given directions, parked in my parking lot and walked to a building next door. When he called he was given instructions. Came back, got in his car and left. Door Dash wants to refund only $5 on a $23 order. As I am the Manager of the apartments, I am now posting notices warning residents not to use the service.”

Helpful Report

Posted 2 years ago

“So I was a dasher until my account was deactivated while in the middle of a delivery. I DONT Even know what happened besides a worker that don’t like me outside of doordashing and the crazy part is we didn’t even exchange words or anything I seen my customers name on the food and grabbed it and left then I looked down and I’m logged out couldn’t log back in just to be stuck with a order no address or phone number to contact the person”

Helpful Report

Posted 2 years ago

“Ordered door dash because we were in a hotel. I did not get all of my order delivered. I called the restaurant and they said the driver did not take all of your order , he forget the pizza. The restaurant called door dash customer service number and told them the driver forget half the order. Door dash told the restaurant they would take care of it on there end. I sent door dash a message requesting a refund for the pizza only and they denied the refund, twice. Then they never responded to my email. Absolutely terrible service and unethical behavior as they are not doing the job they were paid to do. I will never use door dash again and I will let others know. The restaurant could not refund my money either because I ordered through door dash.”

Helpful Report

Posted 2 years ago

“BUYER BEWARE!!!! BUYER BEWARE!!!!! First time user of Door Dash and the only thing I can say is RUN AWAY (no pun intended, but seriously "dash" away now). Ordered 6 items (3 were "sides" of cesar salad, fries and coleslaw) and only 4 arrived. Called them 4 times after patiently filling online dispute form out and received 4 emails stating they had "escalated" my complaint and determined I didn't get a refund. On the 4th and final call when I finally spoke with supervisor Vanessa, she said she believed me since I had called 4 times but the computer had already sent emails stating there would be no refund so she couldn't do anything. I said "you're kidding, right?" But, sadly, no she was not. She then told me to contact my bank. Crazy. Door dash is a scam of a company that has absolutely no shame to take your money (with huge upcharging) and not provide the items you paid them for. 1 star is too much. DASH AWAY NOW!!!”

Helpful Report

Posted 2 years ago

“I'm just trying to figure out how this company is still active and running! Can I start a business and cheat people out their money and can completely not have any worry about the government getting involved. 🤔”

Helpful Report

Posted 2 years ago

“the hardest part about the job is the employee helpline the managment is no good for understanding or reasonable termination people are able to report a dasher employee without proof an get them terminated from employment strongly recommend a 9-5 at a more fair treated managment if you want me to remove my rating or make things right with me personal reactivate my dasher employment account once i see i am able to dash again this will be removed fair enough jerks .!”

DoorDash 1 star review on 20th March 2024

Helpful Report

Posted 2 years ago

“If you ever missing any items don't expect them to give you a refund they don't they keep your money when you pay high prices on there along with their fees I ordered a 10 piece nuggets from McDonald's and never got them and I called and texted door dash about it and they did absolutely nothing no wonder why door dash has a law suit out on them they steal your money”

Helpful Report

Posted 2 years ago

“If I could give them negative stars I absolutely would. They literally have never gotten an order right. Then as an apology they sent me a coupon, that I stupidly gave them one more chance on, that now they're saying they can't honor the coupon they sent me. I'm deleting them off my phone and I would hope others will do the same. If not they're good to keep getting away with it.”

Helpful Report

Posted 2 years ago

“I have ordered twice in 3 months. First time driver never delivered my food and no refund and no response. 2nd time all of my order was not received. Driver went back for rest of order, was told I had to called customer service to get it after I paid for everything. I will never use them again. If I see a company using them I will not order anything.”

Helpful Report

Posted 2 years ago

“Honestly if you could avoid ordering though Doordash, do it! The customer staff pretends tl help you but what they tell you is that they will make you a refund within an hour, and that NEVER happens. I'm never buying through Doordash again after my dasher delivered my food and LITERALLY as soon as I see the minute that my order was delivered I go grab it but it's not there anymore. I don't know if a neighbor took it or the dasher did. But I'm really dissapointed since they did not helped me understand or help me out in anything just saying it could not be processed. I jsut wanted to calmly eat my food after paying for it, why does it dissapear when I come to get it as soon as I see the message? It's not DOORDASH fault but they could have handle it better. You never know if those dashers could be stealing your FOOD!”

Helpful Report

Posted 2 years ago

“Door dash sucks, paid $100 dollars for food that refused to let driver take to correct address , when home was on route back to restaurant. DoorDash refuses to refund money or credit for food never received!!!! Order needed to be cancelled because the driver was told to take it back”

Helpful Report

Posted 2 years ago

“Slowly starting to hate this app. Started a month ago being able to make $500 a week. Now I’ll be lucky if it even lets me dash in my area. Took away my ability to dash now in gray zones… Constantly getting assigned orders that other dashers took just for them to ask me on the phone “cAn YoU hAvE ThEm ReMaKe iT?” Or when I lose service and get forced to call in the middle of a shift because it won’t let me clear the order to do more. So many glitches on m their system and honestly… don’t rely on this for income. Untrustworthy platform”

Helpful Report

Posted 2 years ago

“I made order and driver brought this order to different address. I tried to call the driver with no results and made complaints to doordash customer support to receive my money back. They promised to resolve this problem but they didn't return my money and my order.Very bad company!!”

Helpful Report

Posted 2 years ago

“Door Dash does not respect,treat or pay the Dashers properly!! they don't want Dashers to provide the customer with a receipt because they are all being over charged!! but the Dashers are doing all the work!! the Dasher get upset with the customer when it's Door Dash who is charging them and giving the dasher 2.50 to pick up the order,confirm the items on the order,at times pay for the order,contact the customer for a substitute if the item is not available,handle the order with care and drive 25 minutes or more to deliver the order,get out of your vehicle to give the order to the customer and take pictures of the address. and when the customer's food is cold it's because DD has given the Dasher 3 different orders to pick up from 3 different places!!! they can care less about the customers or the Dasher's!!all they want to do is collect the money!!!”

DoorDash 1 star review on 19th March 2024

Helpful Report

Posted 2 years ago

“I ordered and then cancelled because they had the wrong address and order and they never refunded me and dont have a way to contact them!!!! I will never order from them again!!!!”

Helpful Report

Posted 2 years ago

“When I put in my order, it said it would be two hours an hour and 15 minutes later said it was waiting for a Dasher. Then it said that my order was canceled so I called customer service and they gave me either an option for DoorDash credit, or for me to get my money returned by Wednesday and it was a Friday when I ordered. I got DoorDash credit and ordered somewhere else thinking that maybe it was a fluke. When my order came in I got one out of eight things. I called customer service again and was told I could have Dasher credit Refund or have it redelivered. by this time, it was already four hours after my initial order and I said I wanted it redelivered. So finally, my food came in at 10 o’clock at night when I put my first order in at five. Also when I did not get all of my food, I tried to call the Dasher and it went straight to voicemail. Never again when I do DoorDash. I will just go and get my food. It definitely was not worth the hassle and hungry kids.”

Helpful Report

Posted 2 years ago

“The food was fine, and the order was accurate, but the drinks (the only part not protected by the bag) smelled heavily of cigarette smoke. As a non-smoker, that's kind of gross.”

Helpful Report

Posted 2 years ago

“their drivers are crooks! they stole my childrens cookies out of my bag and would not redeliver them. Just refunded. Kids were dissapointed ! this is the third time they messed up my order. Will not use them again and discourage anyone else who has had a problem to give their review so others won't have the same problem.”

Helpful Report

Posted 2 years ago

“We bought a laptop through Best Buy, and they apparently decided to use DoorDash to deliver the package (we did not know that at the time) We get a call from our front gate security saying DoorDash is delivering a package. We are all wondering, we did not order food, so we were not sure what to do.. the shipper was not labeled Best Buy as they never indicate that due to security as we learned later..I guess we were on the phone too long with the security guard, the DoorDash driver became irate took the package out of the security guards hand, thru the package in the trunk and left, and said he is not delivering the package. The DoorDash driver than marked it delivered, with proof of delivery photo of the package in his front seat. Call DoorDash and they have no record of being hired by Best Buy to perform the delivery.. the driver got himself paid and a new laptop. With me jumping hoops to get this cleared up with Best Buy.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,688 reviews