DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,496 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,496 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A script was ready at Walgreens. I opted for the delivery option. First it said it would delivered by 7pm. At 7:20, I called Walgreens and they said you never picked it up. They called you to follow up. You said it dropped out of the system but you put it back in and it would be delivered by 8:30pm. It was never picked up. This was medicine for my handicapped daughter. I wouldn’t have had time to get her in the van and get there by 9. So I had to leave her at home. She’s an adult but cannot open the front door by herself in case of an emergency. So you forced me to take a risk to go get her medicine that you said would be delivered. I will never use DoorDash again.”

Helpful Report

Posted 2 years ago

“The delivery guy stole my food! He can to the door suspiciously without my order said he was going to get it out of the car and jump in and told his friend to pull off. I have to wait 3 business for my refund of being double charged compared to the restaurant!”

DoorDash 1 star review on 2nd March 2024

Helpful Report

Posted 2 years ago

“They cause my order to be messed up, we went to pick it up and the restaurant canceled it due to an error with Doordash website. Doordash accused me of canceling the order so they billed my credit card on file, although I paid with a gift card, so now I'm double billed for an order I did not receive. After MUCH back and forth with them over the phone, chat and email, they did refund my credit card but would not refund my $50 gift card, so I am out of a $50 gift card, never received anything, and they got tired of me asking for my $50 gift card to be refunded to me so they just deactivated my account.”

Helpful Report

Posted 2 years ago

“This is about the only delivery service where I live, and their terrible system won't let me order. I need to update the card on file with them and their system refuses to let me do that. They claim my bank is refusing it, but I have checked with my bank and there is no record of an inquiry from their system. They obviouosly have a glitch in their system they refuse to fix.”

Helpful Report

Posted 2 years ago

“We stayed in Cape Coral and wanted to make our first order with DoorDash. Order has arrived and a photo was taken of the order being in front of our door - but once we wanted to collect it there were no bags. We called the support and they said they’ll decid. They literally said since it was our first order they won’t reimburse. Our order was $100 bucks. This is outrageous. We should have checked the tanking before made our purchase. We moved to the US from Europe and since I work in Tech and we were always referring to DoorDash as a huge success story I can tell it’s the most disrespectful and scammy delivery service that doesn’t care about their customers not building a trust. So never ever again DoorDash!”

Helpful Report

Posted 2 years ago

“Door Dash screws up 90% of my orders. They are apathetic and don’t care. If Grubhub had any brains they would expand their restaurants. Stay away from DoorDash At all costs. They care nothing about you. If you want your orders accurate then use Grub Hub. I hope that Grub Hub is ready this because they are missing out on tens of thousands of dollars.”

Helpful Report

Posted 2 years ago

“Placed an order and never received my order after one hour, and I was told that a refund would be processed in 10 to 12 business days which is absurd”

Helpful Report

Posted 2 years ago

“As a dasher, we depend on customers to tip. In louisville, KY they only pay $2.50 and want customers to tip. We can't even buy gas for $2.50 so doing door dash is driving out gas just to put gas back in your car. As hard as dashing is on a person's car, working as dasher doesn't even pay enough to keep up with maintenance.”

DoorDash 1 star review on 1st March 2024

Helpful Report

Posted 2 years ago

“DASH is suspended service for safety? 2 hours of storms has this service down for 2 days now. Since adding Dash Pass the service and availability has dropped.”

Helpful Report

Posted 2 years ago

“Easily the most rip off service use ubereats doordash customer service is horrible they rip you off a product instore is $49 and door dash price is $70 then they charge you a service fee on top of 12%. I get the convenience service but hey the product on ubereats is $51 compared to doordash do not use this service as they have a get rich quick policy my last 5 orders have all been stone cold up to 1.5 hrs late and I get a bad luck out of customer service do not advise using this service for anything”

Helpful Report

Posted 2 years ago

“not even worth one star!!!! I was a great customer but because the one dasher left my food outside in a darkened area most likely by a gated building and sends no picture no follow up and does not contact customer service, they refunded a quarter of what i paid. They lost a 5 star customer. and their customer service sucks!!! the worst ever in history. they need some boot camp to learn how to deal with people”

Helpful Report

Posted 2 years ago

“I placed an order through door dash for some Italian food for my family after just adding the door dash app . I started to receive msgs Insp saying my food had arrived we went outside but nothing at the front door I opened the app and reported the food had not arrived the app responded your rider has delivered the food I tried to contact the rider for over thirty minutes with no reply eventually the rider called said he delivered the food I said it is not hear and to return to my house to verify nearly 50 minutes passed since food had apparently been delivered eventually whilst waiting for the rider to return my neighbour knocked on my door and said we just found this outside is it yours then the rider arrived to my neighbour and my neighbours said you delivered food to incorrect address I placed numerous complaints to door dash customer service only to be denied a refund for my cold food DOOR DASH are useless I now use Uber eats with no problems.”

Helpful Report

Posted 2 years ago

“We ordered over $40.00 of food from tacobell and never received our order, Door Dash concluded that we wasn't eligible for a refund, so now I will have to call my bank and dispute the transaction”

Helpful Report

Posted 2 years ago

“My wife order food cost $16.98. We waited, and later I got notification saying that the driver has arrived. I went outside and noticed my gate was open, but no food. We called the driver. She said she had my food in her car but she’s not bringing it back. My wife and the driver got into an argument because she will not bring the food back. We contacted customer service and they denied our refund. So I spent 16.98 with DoorDash didn’t get no food and couldn’t even get a refund. What a rip off. I’m never using DoorDash ever again. And I’m pretty much telling everyone I know about my experience.”

Helpful Report

Posted 2 years ago

“I ordered doordash to be delivered to a friend who is recovering from major surgery. The driver stole the food while lying I canceled it. Fortunately, the pizza company was understanding, very apologetic and comped the delivery while clearly upset at the deliverer stole goods.”

Helpful Report

Posted 2 years ago

“Very bad! And they still force us to use them again by put our orders to their DoorDash credit not just refund it to our cards!”

Helpful Report

Posted 2 years ago

“Doordash has really taken a step down I have been loyal customer from pretty much day one state to state. Recently they group my orders that take 15 20 mins usually now they take a hour. The pricing is upcharged and the menu items are not in full such as Arby's.”

Helpful Report

Posted 2 years ago

“All of the above first of all, I ordered at like 11:58 he arrival time if order was 12:20 12:30 at the latest. I waited and waited for my food. The food was ready just waiting for the guy to pick it up. After 90 minutes the order was still not picked up, the door dash customer service was oh I will give you a 15.00 dollar credit. Really my lunch was 25, oh ok do u want a refund, I want my food. He just kept on saying oh I your driver is not answering. Well refund my money and bring me my food I have waited for an hour and half . This POS is going the wrong direction from the place he was to pick up my order. Asked for a supervisor one never came. So I canceled my order and went with Crimson to go. Ordered same restaurant different item and it was here in 20 minutes. Sounds like Door Dash has a driver issue, a customer service issue, and they are just an issue.”

Helpful Report

Posted 2 years ago

“DOORDASH IS THE WORSTTTTTTTTTTTTT!! I hate when restaurants use them because 10/10 our food will be delivered by the rudest, inappropriate and unprofessional human being, today after giving the driver a tip he said to me:" I have a huge order come down to help me" I said sorry I can't I'm in a meeting he came up in the elevator and tossed everything at the office lobby. All of our food was spilled! We love the restaurant we dont LOVE DOORDASH! take responsibility for this...”

Helpful Report

Posted 2 years ago

“I opened a new account with doordash this morning (29thFeb2024) and everything is set correctly with Canadian address. But when I went to add a payment method credit card, their payment screen was not accepting alphabets in the Postal Code field. It was only allowing numbers for some reason. Due to this, I was unable to add my card information, I called their customer service (Ref number: 569529694) and since the lady was not able to understand the issue, I request a callback from thier supervisor and spoke to a person named margery. She was also not helpful and instead was very annoying. I explained to her the issue and she like a recorded tape kept saying the same thing..."change browser or contact your bank". I told her I tried 3 browsers Chrome, Firefox and Edge, and also this was not a bank issue since Doordash website "Postal Code" textbox was not allowing me to enter letters. Again, she repeats "n" number of times the same thing. Change browser or contact bank. Then she put the phone down while I was still on line (29thFeb2024 around 12:40PM EST). Doordash authorities - you may check the phone recording. I requested her to transfer me to a technical person or an engineer as she was not understanding my issue and kept saying change browser, or contact bank. Then she said, they are the one who handle this. And now because of my thought of trying Doordash for the first time today, I had to starve today without having any lunch since I could not place an order due to this issue and spending all my time over phone with these not knowledgeable people. I am going to switch back to my regular service from Uber. I now deactivated my doordash account as I will never be using it again”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,496 reviews