DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,692 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,692 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero stars ordered food got charged for items that never showed uploaded a pic of my meal missing the items and they refused to refund my order in credit or back on my card door dash and the restaurants that use them rip people off”

Helpful Report

Posted 2 years ago

“They randomly take funds from your bank account in tiny amounts like 3.30, 1.24 etc. Even when you haven't ordered from them in a month. Do not use.”

Helpful Report

Posted 2 years ago

“It seems every time my order was incorrect or cold by the time I got it. I had to get refunds but one time I ask for refund they said no because of my prior issues. I was missing part of my order and they didn’t care. I sent pictures and they didn’t care. Horrible company and no customer service. All they want is your money. I will not use them anymore”

Helpful Report

Posted 2 years ago

“Door dash will hire anyone most of the time we have to complain about orders being wrong and sometimes the bag smells like weed or cigarettes and thts nasty asf. Also dasher mite have a girl name and end up being a man dropping food off”

Helpful Report

Posted 2 years ago

“been with for five months or more- now a Stalker is kicking out dashers so he can take my orders< true...filthy cars delivering, dasher shops are Frustrating, and nobody cares!. door dash pass is a waste of time and $. same service and fees. so Fraudulently selfishly! door dash tries to get you by raising delivery fees on the restaurants they know i chose saw that today! yes.. i know because the last orders were $1.99 delivery today was $5.99. restaurants are of poor review nothing really but fast food Uber can deliver free. sorry door dash not tipping if you are taking that tip away from dashers by charging 3x fees, and tax... it's a scam. SCAM DOOR DASH!. we're done now.... as is 14 of my closest allies.”

Helpful Report

Posted 2 years ago

“y’all customers service sucks they forgot my food and wouldn’t go back to go get my food and bring it back all they did was give us a credit and he was very rude so”

Helpful Report

Posted 2 years ago

“I ordered long John’s silvers $60 order. The driver “delivered” my order. But the photo he sent was not my house, so I immediately called the driver and told them they didn’t drop it off at the right house. He replied “oh I’m sorry you will have to call customer service” and he refused to turn around and bring me my order. When I finally found the house he pictured there was no one home and no food on the porch. The driver stole our food after deliberately dropping it at the wrong house. To complete his order. And now door dash is refusing to refund me the $60 I spent for food I didn’t receive and was stolen by their driver. So the driver while my $60 food order. And doordash stole my $60. Great customer service and their drivers are nothing but theifs. Everytime we used doordash something is missing or we don’t get our food. Photo attached below shows where the long John’s silver was dropped compared to the KFC ORDER that did deliver to us the same evening. Clearly not the right house!!!”

DoorDash 1 star review on 13th March 2024

Helpful Report

Posted 2 years ago

“A very incompetent company!! 1. Allows orders well outside of the area for their drivers and rates them on delivery time that can not be met unless you break the law by speeding... 2. If your late due to Traffic in a well populated area and a tourist site you can still get a strike for being late on stuff and other drivers you can't control.. 3. The company does not even have their own drivers from the owners of the company to understand how some places you go to as a driver to pick up does not start working on your delivery that someone paid for online till you reach their store and whoever was in front of you even if purchase time was before that person you still have to wait on them!!.. (Are we starting to see a theme?) 4. If any of the above happens to you and you get a strike they don't take care of it as fast as they should. I have one strike due to The second thing I posted above and it's been 3 weeks and has not been resolved.. DoorDash do we not understand pigeon forge or any of Sevier county in Tennessee is a high populated place and a tourist trap... Delivery drivers will be late sometimes!! Do not strike them for it in that area!!.. 5. DoorDash if you are going to assign areas that is inside a tourist trap or you have to hop onto the interstate to go somewhere else out of the area that you are dashing in double the amount of time that it takes for the delivery... (You're not always going to be able to go somewhere in 30 minutes) Especially if it's out of the way!! Thanks. [LET THIS BE A WARNING FOR ANYONE WANTING TO START DOING DOORDASH]”

Helpful Report

Posted 2 years ago

“The last several orders that I have booked through DoorDash were done early enough in the morning for me to select the time I needed my order delivered. However all of those orders have been an hour late. This is stressful as sometimes I have back to back meetings and have a VERY narrow window to eat. I'm not sure if this is the restaurant, driver or the company's fault but have a hard time blaming the restaurant when they confirmed my order would be ready on time. I get being short-staffed but have issue when I place my order at 8:30am with a 12:00pm delivery time that the order is still delivered an hour late. Not to mention, DoorDash took down their own review process which tells me they don't want feedback on how to improve their serve. I get not liking bad reviews but how does one improve without any feedback opportunities. I have since switched over to a competitor who so far has delivered my orders within the selected window.”

Helpful Report

Posted 2 years ago

“I ordered Chipotle through door dash app. 2 burritos with no onions because I am allergic. I got my order and one of the burritos was fill with onions. I reach out to support. My refund was declined. I order from door dash all the time. I have spend plenty of money with them. You can't return to store. If you spending money for something you didn't order is worthless. I will never order through this app again. BE AWARE OF USING THIS APP. they stated I was decline because of the review I gave smh. I even sent pictures. This is not customer service. I don't have to spend my hard earning money with poor support.”

Helpful Report

Posted 2 years ago

“Pizza ordered for set time an hour earlier. Arrived an hour after it had been cooked. Was cold and stodgy. Over $40 for a delivered pizza wasted because Door Dash running so late with pick up and delivery.”

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Posted 2 years ago

“Your door dash drivers need to know what products they want. They rudely approach sales staff, cannot communicate and point to objects on their phone and dont want to take the time to look for their items. They yell out that the order is timed and we need to find their items. Some dont speak english and grute at us as if we are dogs. If you dont know what the product is, doordashing is not for them. They call the police when we refuse to do their shopping. They are their to service their door dash customers. We have trespassed some drivers and will continue to do so. This means they can't come back in the store again. Luiz amorim is one of the biggest problems. We don't want him in our store. Please train your drivers respect and to stop calling us racist because we speak english.”

Helpful Report

Posted 2 years ago

“Ordered food from McDonald’s a $53 order said would arrive by 9:05, 9:48 rolls around and still no order. No communication from dasher so we text said someone took our order. So we ask are they remaking it they said no why not tell us that now we have to wait for a refund which hopefully we will get cause their customer service sucks do not recommend I will pay extra for Uber eats this company does not care about you as a customer. RUN!!!”

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Posted 2 years ago

“I have placed order from tim hortans and and the door dash delivery guy delivered it at wrong address this is stupid delivering someone order at different place and the delivery boy asked me to call door dash when i call them they said they will call the march ent but they didn't pick their call and then he asked me to call and they didn't pick i called back door dash and the lady put me on the hold for almost 30 minutes even i was on my work this is seriously a stupid thing Please don't include any sensitive information”

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Posted 2 years ago

“Dasher brought my order, food was great, item was missing, apparently it's doordash's policy now not to refund for missing items, this equates to theft by a corporate entity of a private person. Followed up with their support agent "Durgesh" who then proceeded to end the chat and failed to listen to my concerns, every time I would reopen the chat, he would then reclose it before I could type out the remaining issues. Very rude.”

Helpful Report

Posted 2 years ago

“They say that they issue refunds but it’s a lie. I don’t see my refund on my bank statement. Be careful customers, don’t get scammed. The agent said that she can see my refund in my bank statement. I didn’t know door dash can see bank statement.”

Helpful Report

Posted 2 years ago

“9/10 times I've ordered from here my food was a mess. They usually forget half the food, or throw it around that by the time it gets to you it's a big pile of mush. They even give a hard time with refunds because I've complained to many times! Well it's not my fault! It's there's! DONT USE DOORDASH”

Helpful Report

Posted 2 years ago

“I’m extremely mad. I ordered boba for 25+ dollars for me and my baby siblings. Time was decent. However, the bag freaking smelt like weed and drugs? Like do you expect me to give that to a 4 year old and a 2 year old? I literally just got food poisoning and now they’re gonna door dash me some drugged up boba. Not ok lol. Might delete door dash forever cus wtf? Look out for this door dasher 👎🏻”

DoorDash 1 star review on 12th March 2024

Helpful Report

Posted 2 years ago

“Y’all take a look at this from DoorDash. I order from this place on Friday. Now remind you I’m in Madison ordering two juices and two gallon of milk for my grandson. DoorDash did not want to refund me all my money which was 78 and some change. Now how can it say out of stock and I have a pics of the order that I ask for 2 juices and 2 milk’s. How and the hell I was charged for 5 12 packs of Diet Coke and 9 bottles of some fair life milk that I don’t drink or buy cause I don’t drink diet soda or drink that type of milk. Do y’all know that DoorDash did not give me all my money back. How can they not see the receipt for what was stolen and done. They only credit me 47 dollars back. They charge me twice for one order and added that total to the 78 dollars that was 102. Two separate charges. Please y’all DoorDash is a fraudulent. To some people that’s not a lot of money to y’all but for me that was a lot especially when you been charge for products you didn’t ordered or received. Have full proof and still got messed over. I have cancel DoorDash. Might got me one time but best to believe that’s the only damn time from this company that will get my business. I totally believe in God and you better believe DoorDash will get what’s coming for them for doing customers this way. Close down or shut down for fraudulent and keeping customers money. I’m speaking from bad experience with DOORDASH.”

Helpful Report

Posted 2 years ago

“Door Dash Warning. On Friday I Went to work and around 11am I received an item I ordered on line which was left by my front door. About two hours later, my neighbor who works from home and orders his food delivered by Door Dash had his order arrive around 1pm. When his food arrived he saw the Door Dasher drop off his food at his door, and he watched her as she began to leave….stopped…saw my package (an expensive back and shoulder brace fitted to my specs), walkedback, grabbed my package and stuck it under her shirt and continued to her car. My neighbor saw this and ran after her and told her he saw her steal the package, she denied it. It went back and forth till he said: “Okay, I got your license plate number, I'll just call the cops. She relented and pulled my package out from underneath her shirt and took off. With that information, I called Door dash to report the incident…then things got worse. When I called DD, I told the foreign customer service agent what happened. I figured it would be an easy fix…I give them the delivery address, approximate time, they can isolate the delivery person and fire her butt. But that was not the case…. She told me i should call 911. I tried to explain that 911 is for emergencies happening in real time,not an attempted theft 5 hours after the fact . She simply could not comprehend what I was feeling her! I asked don't you want to find out who it was by the delivery place or my neighbors number? She said no. She said she'd tell a supervisor. I again asked how are you going to give them the information if you don't get it from me? She told me someone will call me..and that's the last conversation we had, 4 days ago.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,692 reviews