DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order from them all the time but this time the driver delivered to wrong house and they said they won’t give me a refund so I’m out of money and food. Never order from them”

Helpful Report

Posted 2 years ago

“Food Review: PLEASE SHARE!!! Upon receiving my order, I eagerly unwrapped the brown bag that was still securely stapled shut. To my dismay, upon extracting the plastic bag, I discovered a squashed cockroach perched at the top of the knot on the second bag. I had not yet unveiled the contents of the food bag, but the sight was disheartening. Without hesitation, I promptly contacted the restaurant to address the issue and forwarded them the photos as evidence of the unsanitary discovery. Such an occurrence is entirely unacceptable. The restaurant management's response was to offer a remake of the meal, but understandably, I had lost my appetite. Their assurance that such incidents were rare offered little solace, as it had unfortunately happened to me that very day, leaving me deeply disappointed. Instead of accepting their remake offer, I was advised to seek a refund through DoorDash. In conclusion, the presence of a cockroach in my takeaway order marred what should have been a pleasant dining experience. The restaurant's handling of the situation was lacking, and I hope they take appropriate measures to prevent such incidents in the future. #redpier @highlight Red Pier Cajun Seafood & Bar - Red Pier Cajun Seafood & Bar - 5901 Poplar Ave Memphis, TN 38119 United States Side note: In light of this unsatisfactory outcome, I urge DoorDash to reconsider their approach to handling customer complaints and take appropriate steps to ensure that such incidents are handled with the care and attention they deserve A more robust response and resolution process would go a long way in restoring trust and confidence in their service. Offering me a 5.00 door dash credit is absolutely unacceptable! Wasn’t able to get a manager on the phone was on hold for a hour with door dash. #doordash DoorDash Impact”

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Posted 2 years ago

“I never hear employee tips is for employers. A customer gave a tips to me yesterday they decide to remove it from my pay they don’t pay me for yesterday and today deliveries. Shame on you”

DoorDash 1 star review on 25th April 2024

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Posted 2 years ago

“DoorDash delivered cookies from crumble today. Totally unacceptable. They arrived open and half eaten.”

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Posted 2 years ago

“They hire terrible employees who steal food, wont deliver your meals to the door or to someone and wont give you a refund when they are in the wrong! They need to go out of business.”

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Posted 2 years ago

“Y’all are a terrible company. The drivers lie and say they drop off food and don’t leave photos! Y’all should be shut down ripping off customers @doordash”

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Posted 2 years ago

“I work from home and use DoorDash on the regular for my kids when they get out of school. This is not the first time this has happened and it’s the pint now where it’s ridiculous. I once again received the wrong order! My name clearly is not Dylan and they are rudely telling me 3 to 7 days for a refund. I was a dash pass member. I want that money bk and a refund for this food that I don’t eat. I’m deleting the app and if you don’t have money to blow I would suggest you delete it as well. There are to many other delivery companies that care about they customers.”

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Posted 2 years ago

“Call center was very rude when I was trying to explain the issue I was having and wanted to cancel my order without trying to figure out the problem then when I said I didn’t want my order canceled she hung up in my ear”

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Posted 2 years ago

“Why are you guys increasing the prices of the food. When ordering from door dash the food is higher than it actually is through the company. That's why I don't pay a lot in tips. You guys should pay the drivers hourly because you are up charging for the food, plus the tax, and then the tip. Mannnnn...I will go get my own food, but for people not able to this is a beat.”

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Posted 2 years ago

“Bunch of homos”

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Posted 2 years ago

“They are never on time food is cold and expect you to still pay. ETA is a lie, continuously change. Customer service has an attitude. Never again.”

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Posted 2 years ago

“DoorDash delivered me some one else order when I sent pics.. called them.. I was told I would not receive a refund!! So they took my money for something I didn’t order!”

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Posted 2 years ago

“Driver barely spoke English. Went to the wrong city, found us 45 mins late & demanded cash when we had already paid in full directly to the restaurant. Calling door dash customer service only made it worse. They were hostile & not helpful, blaming the restaurant (with whom we have NEVER had issues with) for their own incompetence. We will NEVER use door dash again! Btw, the restaurant we ordered from replaced our order FREE OF CHARGE, while door dash was completely unwilling to do ANYTHING to address our complaint. Honestly, we just wanted dinner. DON'T USE THIS COMPANY!!”

Helpful Report

Posted 2 years ago

“9 out of 10 times, the doorbell never rings and the food sits outside in the Arizona heat. There's even a "Please Ring The Doorbell" message in notes to driver. If there's a next time, I'll tape a large note to the door. Super aggravating that I've always left them a nice tip”

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Posted 2 years ago

“Horrid service. Customer service is the worst of all the delivery service. They do not care about the customers.”

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Posted 2 years ago

“Door dash are some scams. Give me my money back.”

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Posted 2 years ago

“I ordered ten bottles of Scotch bonnet pepper hot sauce "Walkerswood" from Jamaica for $42.xxIf I could give Doordash a 1/2 starIf. I received 20 minutes latter "Valentina Salsa Picante" which is not at all what I ordered. To my surprise I only got 9 bottles... NOT ten. I called the support desk I asked for an exchange for the correct item I was told that they did not have the item I wanted so the substituted for what I got. Fred told me that I would get a (Store Credit) of $20.xx for the order. WTF is this? Doordash SUCKS. Do not ever expect me to use Doordash again... EVER!!! I”

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Posted 2 years ago

“Door dash ran like a sweat shop. Door dash kept my $250 bonus.”

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Posted 2 years ago

“I will no longer be using Doordash after the nonsense I've had to deal with getting charged for food I never received. I was first told by their costumer service that I would be refunded since I never received my order. A week later I didn't get any refund, so I contacted them again. I was then told it needed to be evaluated to their superiors who would contact me be email within a few hours. I never got an email all weekend, so I called again on Monday, having to re-explain everything again, which the first customer service representative simply stated he won't help me and then hung up on me. The second call I asked to first not get hung up on, then re-explained everything yet another time and had to go through the whole spiel again to just be told again that they cannot do anything and their superiors would email me within 12 hours. 24 hours later and still no email, I contacted them yet again, but this time was told their superiors decline to reimburse me. I couldn't believe that they insisted on charging me for something I never received and was originally told it would be refunded. Luckily I have USAA and filed a dispute with them against the charge. Hopefully it comes through. Doordash customer service is absolutely horrible, they are of little use, say they can't put you in contact with a person who can actually do something about your situation, are ride at times (I got hung up on just for asking about my refund), and their superiors I guess feel they're too good to email a customer about a situation and are completely fine with stealing someone's money. Ridiculous!”

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Posted 2 years ago

“I was charged 21.58 for an oder I never made. When I called Doordarsh about this charge they told me oh yes you made this order when clearly I had not. They would not refund my money. The lady on the phone said you are lying, you made that order. Well any way I called my bank and filed fraud charges. I'll get my money by tomorrow.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews