DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,554 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had no delivery drivers to pick up my order then tried to chat with someone took 18 mins for them to respond. then get my food a hour later with it being cold”

Helpful Report

Posted 2 years ago

“The Dasher delivered my order to the wrong building. Since it was the same apt# and he took a pic they refuse to give me my money back. Also because I have several refunds on my account but they were from grocery items out of stock, they based their decision on those previous refunds. I checked the entrances to the 2 buildings on each side of me that I'm attached to and no food was there nor did their doors resemble the pic taken. I'm sure he dropped the order off somewhere but It wasn't my apartment. I escalated my refund request and it was still denied so now I'm gonna dispute it with my bank. Needless to say I'll be using UberEats from now on!”

Helpful Report

Posted 2 years ago

“It took our order an hour to get to us after leaving the restaurant. Food was cold. This was the second time using this service and will never use it again. Avoid it like the plague.”

Helpful Report

Posted 2 years ago

“I'm a Dasher and I enjoy dashing but the app is extremely glitchy. I work for hours and hours and hours than my app glitches cancels my orders than puts me at 88% completion rate. And then tells me I need to have a 90% or more to keep dashing. Not only that people who order don't put accurate address, and dashing gps takes you to the wrong locations. It's really annoying they new someone else to but the company so we can get a better software systems, I'm using a Google pixel 8 pro and it's just not a reliable app!”

Helpful Report

Posted 2 years ago

“Title: Terrible Experience with DoorDash DeliveryI recently had an incredibly disappointing experience with DoorDash that I feel compelled to share. I placed an order for delivery, eagerly anticipating my meal. However, the delivery was a whopping 30 minutes late, and when it finally arrived, the food was ice cold. What's worse, there was absolutely no response from the driver despite multiple attempts to contact them. To add insult to injury, I later found out that my food had been ready a good 15 minutes before the scheduled pickup time, making the delay even more frustrating. This level of incompetence and disregard for customer satisfaction is completely unacceptable. Needless to say, I will not be using DoorDash again anytime soon and will be warning others to steer clear of their unreliable service.”

Helpful Report

Posted 2 years ago

“I hate that they can make more than 1 stop. I just placed an order and it said it would be here at 7:30. Dasher picked up my food and is making 2 other stops before me, that added 20 mins onto my delivery time. I thinking tipping should be added at the end of the delivery not when the order is placed.”

Helpful Report

Posted 2 years ago

“Door Dash never refunded my money because the dasher never brought me my food! They was very racist towards me. Please protest against door dash and how they discriminate against black people”

Helpful Report

Posted 2 years ago

“Fremont mi doordash is a joke used it 2 times 1st time order was wrong 2 times the second time it was delivered to the wrong address 3xs didn't end up getting our food the restaurant closed we had a credit didn't do us any good that nite called customer service the operator acted like he gave no f's overall they suck 1 star is to much to give them”

Helpful Report

Posted 2 years ago

“Terrible service! If you do get your order it will likely be wrong and/or tampered with. Not safe and the delivery drivers 100% do not care!”

Helpful Report

Posted 2 years ago

“As a owener They order food and waited 1 hour after cancel. Atleast waited time paid .just cancel not fair .they say costumer is always right that’s no for me.”

Helpful Report

Posted 2 years ago

“Since I have become a top Dasher I get no top dashes all my dashes are extremely far away. everything I make goes back into gas every time I start a dash it takes me up to an hour away from my zone and it will keep taking me out of my zone and when I get back to my zone I have to wait up to a half hour to get another dash delivery extremely disappointed I have lost thousands of dollars and now I'm living on the street because of doordash thanks. I feel like I am being ripped off and scammed.”

Helpful Report

Posted 2 years ago

“As we were able to track our dasher tonight we can see our dasher sat somewhere for 30 minutes when they finally delivered the order they only give us a soda and one of the items it looks like they ate the rest of our items when we called DoorDash to express our concern they would not provide any type of credit so we end up having to contact our credit card company. This is a joke we will never use this service again.”

DoorDash 1 star review on 3rd April 2024

Helpful Report

Posted 2 years ago

“Horrible customer service , I submitted an issue to customer service and suddenly I have network issues.”

Helpful Report

Posted 2 years ago

“The store mixed up my order with someone else's and delivered the wrong food. I don't eat animal products and the order had chicken and dairy so I couldn't even eat it. Wasn't the dasher's fault either, the bag had my name and correct order on the receipt. Just the contents were wrong. Customer service agreed to refund the food but I had to still pay the delivery fees and charges which made up almost half the amount. I pushed back because I shouldn't have to pay for getting delivered food that I can't even eat. No dice though, apparently that is their policy. The CS person was nice but I could tell it was out of her hands. Forcing people to pay for a service they didn't receive is a terrible policy.”

Helpful Report

Posted 2 years ago

“The item was missing from the order. Door Dash and the merchant like to go back and forth between each other with the blame. Horrible service. Horrible delivery. Everyone involved from the restaurant (Beans & Barley, Milwaukee, WI), Door Dash, and the delivery driver are at fault and no one, absolutely no one has been helpful in remedying getting me a refund. The Doordash rep actually hung up on me once she gave her spiel. I STILL WANT MY REFUND.”

Helpful Report

Posted 2 years ago

“They trash they won’t let me use my gift card”

Helpful Report

Posted 2 years ago

“I've been a driver for a while. Today I worked for 4 hours in extreme weather, pouring down, high wind and lastly it turned into a freezing snow. No promo. No additional pay. Finished working, went home soaked wet from head to toe, cold,checked the app little bit later for my schedule and noticed there is a promo for additional $5 for every order after the extreme weather went away. There is no rain, no snow now, no harsh temps and drivers are getting additional $5 bucks. I worked in some very bad and dangerous conditions during winter and there were probably 3 occasions I got promo of $2 for every order. I'm talking piles of snow, dangerous driving conditions, getting stuck all the time and temps falling even into negative digits (Farenheit). This is ridiculous. Like it's not bad enough already. Low pay, expensive gas, constantly going above and beyond when doing shopping orders even though it won't earn me any more money, it just makes me late, scammers ... I just got fed up today.”

Helpful Report

Posted 2 years ago

“TRASH!!!! Stole my money. I was supposed to be refunded & 2 weeks later, I’m still waiting for their “escalation” bullsh*t. F**k DoorDash. & their management don’t do their jobs either. They just send you to the next one! Highly unprofessional! Especially mcdelivery, they’re exceptional garbage bags! Won’t order from these thief’s EVER AGAIN!”

Helpful Report

Posted 2 years ago

“DoorDash Support Hi Dee, I'm your DoorDash virtual assistant. It looks like you've been compensated for this order. You can select one of the options below. If it's something else, please describe your issue. Received at 12:54 PM It's something else Sent at 12:55 PM Please tell us about your issue Received at 12:55 PM This is not my first rodeo as far as not having received my orders! My address has never changed since I have been using this service! So how is it that I get some deliveries, yet not others? Sent at 12:57 PM Thank you for letting me know of the issue. ~~~~ However, it looks like a refund was already processed to your original form of payment for this issue. $37.62 on 4/2/24, 12:29 PM Pending DoorDash charges will be removed from your statement or updated to reflect the final charge within 3 business days. Charges already processed will be refunded to your original payment method within 5 to 7 business days. Received at 12:57 PM My dasher was Sarah. There was no knock on the door, nor did I receive msg of pic that it was delivered! Yet I gave tip on top of your ridiculous service charge! Sent 19 minutes ago I didn't quite catch that. Would you like to connect with a live agent who can assist you with this issue? Received 19 minutes ago When I called your customer support, which seems to be in another country, the reps was rude and Sent 17 minutes ago Got it, let me escalate this to a live agent. This should just take a minute while I share the details of your issue. Received 17 minutes ago You are now connected to our support agent Samuel Hi, let me check this for you. Received 17 minutes ago Not helpful @ all! As a matter of fact he seemed to be insulted that I even called. I just wanted you all to know since I have had so many issues with it company, I will never house you again Sent 14 minutes ago I see that the order has been compensated in full. I will note this in the case notes. We always take a thorough look to see what we can do to improve the future experience. Received 14 minutes ago I have been ordering through thus service for a long time and refuse to pay another service fee for something I never got in the first place Sent 12 minutes ago But the amount $37.62 was including the Tip of dasher as well. The entire amount. Received 10 minutes ago Chat ended You are now connected to our support agent Jagdish Let me check previous chat. I'm sorry to hear that you didn't receive your order. However, I just checked and can see that a reversal of $37.62 has been issued back to your original payment method. This may take 3-7 business days to reflect. Received 5 minutes ago t Sent 5 minutes ago In the case of a reversal, you won't see a refund line on your statement — the original authorization will be removed entirely as if the transaction never happened. Because I haven’t heard from you in some time, I am going to close our chat. Please feel free to contact us again if you need support. Since I am not getting any reply from you, this chat will end now. Thank you for contacting Door Dash. Received 3 minutes ago Chat ended How was your support experience? (This is my communication with an outsourced customer service!) I am still trying to figure out the service fee, taxes and tip (that automatically defaults to $7.00) I live less than a mile away and still have to pay what others that may live 5 miles away! It seems there would be a difference in service fee based on mileage, and the recommended tip about would be different. I will not use DoorDash as a delivery service again, as I just need to get my lazy butt up and drive myself! 😂 No wonder there are class action suits pending in the NE! Rouge company!”

Helpful Report

Posted 2 years ago

“horrible way of service.please do not sign up. They do not take phone calls from cancellations. It's the most difficult subscription to cancel.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,554 reviews