DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,825 Reviews

7 %

of reviewers recommend DoorDash

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Metrics

1.3

Based on 24,825 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The past three times I have ordered from DoorDash the drivers did not speak any English at all; this is unexceptionable if they are lost and cannot find your address or communication effectively with the customers for directions. They must be able to speak English in this line of work. Luckily I was able to get the guard at work to translate over the phone for me and the other time I actually was at home and had to use Alexa to translate in Spanish for me. Each time my ordered arrived cold. So for I have not been pleased with DoorDash and will start using a different delivery service going forward when placing orders.”

Helpful Report

Posted 2 years ago

“Doordash will send you whatever they want and take your money. You won't have a way to talk to anyone more than once. When you have the chance to talk they'll say the case needs to be reviewed, then they'll say nothing and block any contact with you.”

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Posted 2 years ago

“Ordered a pizza from papa johns, they contacted me when their driver was 50 minutes late and I refused the order because papa johns was making another pizza for me. They asked if I wanted to cancel my order and I was confused so I said "um.. I didn't buy anything from doordash" and she said yes but you refused the delivery and I said papa johns pays you so you should confer to them. Lady hung up on me, just straight slammed the phone down XD As If I didn't help her with her problem and accept her call. This is the high quality of doordash staff. The arrogance and ineptitude is unreal lol”

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Posted 2 years ago

“DoorDash is run by Thieves, they take money with out giving the service one seeks for”

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Posted 2 years ago

“I NEVER received my food and they WILL NOT give me my money back. I am beyond p****d off. They are stealing from me (probably others)!! Thieves running a business. The dasher didn't take a picture of her (Rebecca) no last name provided. I will NOT be using their services again. Like before I didn't receive all of my order and they wouldn't fix that as well. I don't have a picture, bc I DIDN'T receive my food!! Let me add AGAIN they said I can't get a refund. I have been calling since last night, just to get an email stating they won't issue me a refund”

Helpful Report

Posted 2 years ago

“Thank you door dash for all the times you have put food on my table. As a dasher you have provided me the opportunity to put gas in my car. You have helped me pay my bills in times of need. I just wanted to say thank you.”

Helpful Report

Posted 2 years ago

“Really should be 0 stars. Got someone else’s order, not what we wanted. Contacted right away. Received a decline for refund. Used “chat”, sent pictures was declined again. Called customer support, sent pictures again said I would hear within 12 hours a reply, after 16 hours still nothing, called again they are redoing the “appeal” and I’ll hear within another 12 hours. Why is this so difficult? I received the wrong order. My order was food for 2 people, order we got was for 1… plus all the aggravation. Not good!”

Helpful Report

Posted 2 years ago

“A summary from a comment I left to the customer support.... I am disappointed with the way this situation has been handled. The store was closed, and I had to travel more than 6 miles only to find out I couldn't get my order. Now I have to wait 3 to 7 days to get my money back, and that's being called compensation? It's ridiculous. This is why people prefer Uber over DoorDash - because of the customer support. The employee I spoke to was rude and arrogant, not even offering an apology for the inconvenience. Now I'm left hungry, stranded on the road, miles away from home, with gas prices at $5.50. It's really disappointing. Shame on DoorDash for this experience.”

Helpful Report

Posted 2 years ago

“I've been a big fan of Door dash since 2021 and I had three issues only within this time and their customer service used to be top notch but for some reason this year in particular, the customer service is very rude, condescending, rushed and won't listen to your complaint with compassion. You can tell the chat agents don't want to be bothered and one accused me of being impatient concerning timing when I waited for an order that was suppose to take 20 minutes and I was still waiting 1 hour in a half later for my food and the CS agent refused to cancel my order. Also some of the dash drivers don't speak English and that becomes hard because the dasher can't communicate with you so you can help them with instructions. The chat agents for Door dash has ruined the customer service experience. I didn't know what system that had before but it needs to go back because I will definitely be cancelling my account if this happens a fourth time.”

Helpful Report

Posted 2 years ago

“This is the 2nd time the driver with a phone number from New Jersey was a no show. This person should loose there job. I did get a refund.”

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Posted 2 years ago

“Don't ever order using DoorDash. TWICE now I have ordered a COMBO. Sandwich, fries and a coke and TWICE now order came without the fries. Both the store and Doordash never check their orders before they go out.....Who the heck trains these people??? DoorDash can't speak English and can't read a GPS screen and the restaurant has NO quality control.....Done with both of them.......”

Helpful Report

Posted 2 years ago

“I would give 0 stars if possible. Door dash is one of the worst at getting you your food. Especially when you have had to wait hours for your food. The customer support team is very rude and not understanding when I had a driver never show up for my $200 order. All they could say is wait longer. Who wants $200 worth of cold food for hours.”

Helpful Report

Posted 2 years ago

“I ordered Popeyes. The Dasher (Keith) delivered someone else's order. I gave it back to him and he stated he'd go back and get the correct order. He never returned with my food and Door Dash refused to re-deliver or refund my money. The customer service reps were very condescending and insensitive to the issue even though it was expressed that the food was for someone with a medical issue. May be best to use another delivery service or get it yourself because the ethics and integrity of this company is horrible.”

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Posted 2 years ago

“Pizza never delivered..got message from driver that he left pizza on bench by door. I don't own a bench. Tried to get refund but complaint process is a bot that told me they would not refund. I cancelled check. Never again”

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Posted 2 years ago

“Hate that you are an anti semetic company and delivered to students at Columbia. I will never order from a restaurant that continues to do business with you.”

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Posted 2 years ago

“Your company sucks You pay peoall these tiny amounts of money like $3.75 to send them on 10 mile trips or more and when they have a 3 mile trip, The pay increases. It's not fair. You don't know the condition of a person's vehicle. Rather than they have the gas components to even complete that - There may be trying to DoorDash because they're just trying to get some gas money. And your guy's concept is backwards. You suck, you need to really improve it. You make way too much money off. Customers to shortchange your drivers.”

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Posted 2 years ago

“I work at one of the stores doordash is affiliated with and i have already had 3 drivers come in for the same order, 2 people call screaming at me because either the driver never showed up or the driver forgot something(we have been open 2 hours). They do not hire competent employees and i highly suggest you dont use them unless you want you food to get stolen or for them to forget items. One lady today never got her order and the driver brought it back to the store, before this she had called doordash trying to get help and they gave her none, she had to place a whole new order and pick it up herself. And when doordash called my store they werent even going to give her a refund until i demanded they give her one. Again i HIGHLY suggest you dont use doordash.”

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Posted 2 years ago

“I really feel that Door dash needs to be more understanding to the drivers. It is the workers vehicle that is being driven to death and taking their food. Also it is so unfair that Doordash drops the drivers acceptance ratings. I have seen how so customers want to pay $3.00 to bring their stuff 9 miles. Doordash is making all the money not their driver's. How selfish is doordash they remind me of our selfish government. They need to make sure customers are fully aware of how the system works as the drivers point of view. Most people ordering food don't realize all the fees that DD gets is not going to the drivers. Drivers only get the base plus what tip is given. The drivers are using their time, gas, and wear&tear of their vehicle to convince the customers ordering for just as a waitress would be doing.”

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Posted 2 years ago

“Do your research BEFORE using DoorDash. I placed an order and after 1 1/2 hours received a text from them asking what hotel I was staying. I responded that I was not at a hotel and provided the same delivery address that was on the order. I also provided the security code to enter my condo building. Another 45 minutes went by and I requested a status on my order....no response so I called customer service who informed me they had a photo of my order being placed behind a bush.....no address provided. She asked me if I went downstair to see if my order was there. I responded" just to be sure I heard you correctly, you want me to do downstair of the apartment building where anyone who lives here or anyone passing by could have taken the order and why would anyone leave food on the ground where ants or other animals could get to it, and finally I never received the text you speak of" With so many companies going out of business who try their best to do a great job. Why is it that a company like DoorDash is still in business. If you choose to use them and you get scammed it is your own fault. If you gave me $1,000 I would not use them.”

Helpful Report

Posted 2 years ago

“I am constantly dealing with driver who refuse to read the order properly so I can receive my correct order also I am tired of these drivers not delivering my orders. On top of that door dash is making me wait 12 hours for a refund from a missing order. I watched the driver pull off without dropping off my order. THEN the NEXT day a driver handed me the wrong order. I clearly wanted my order food for a specific time so I can feed my kids before we leave and now I can't because your employees fricken sucks. I hate this app just give me my damn order so I can reorder pickup from somewhere else this app is horrible. off to Uber eats I go!”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,825 reviews