DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,686 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered twice and both times they left with some of the order missing and would not refund me.of what I didn't receive”

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Posted 2 years ago

“So you want to threaten me about deactivating my account because I’m not doing orders that want to pay me two dollars to go 10 miles or 6 dollars to go 11 miles you want to deactivate me because I’m not accepting bad orders really DoorDash??? You want me to waste my gas and drive really far for dirt cheap money??? Fix your system! I’m looking for a real job!!! You want me to praise your app ? Only if you help everyone out that’s busting there butt delivering for you”

DoorDash 1 star review on 10th April 2024

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Posted 2 years ago

“Doordash has already been contacted. Last Saturday, April 6th 2024 I ordered on your website from Chili's. I received notice that the Dasher was on his way for delivery. As I went to the door to get my food, the Dasher came running up to my door and said he gave me the wrong order and took off with that order. I never received my food, expect my Sundae from McDonald's, from another Dasher. I contacted Doordash and they took my money and decided not to refund me. Now I have a charge on my credit card for nothing. Terrible experience.”

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Posted 2 years ago

“This service is ridiculous, I re-ordered the same meal - with the credits from it not being delivered to the correct address in the first place, which you can see in the pictures provided - and then was essentially double charged. Not only do you pay for a service (and the increased prices) but when it it doesn't get delivered or is completely incorrect the customer gets penalized. I have closed this account, terrible customer service. Their response: "You recently reported an issue with your DoorDash order. Based on the details you shared, we escalated your case to a specialist on our team for additional review. We're following up to let you know that we've concluded our review and have made the decision to deny your refund request. We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history. While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward."”

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Posted 2 years ago

“dashers are doing a terrible job they never follow instructions and dont speak english. i m going to use another service”

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Posted 2 years ago

“A woman named cassy jennings is stealing the food and making her boyfriend use her dash card for her, she should be banned from being a dasher. Why would you guys allow theives to dash?”

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Posted 2 years ago

“I ordered on door dash and I ordered chicken & steak nachos with an order of cheese dip with chips and salsa. I didn't receive the chicken in my nachos and no cheese dip. Reported it and they declined to give a partial refund, so I decided to call the actual restaurant who stated doordash sent the order over with steak nachos and salsa and chips. So why did they charge me for something that's cost more when I could've paid for the cheaper price nachos and just chips and salsa.”

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Posted 2 years ago

“They steal your money. They cancel the delivery order due to it being too far then say they can't refund. Never will use this company again!! They are thieves! Beware!!!”

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Posted 2 years ago

“I placed an order via Bob Evans in Breezewood, PA and the order was supposedly cancelled due to it being too far for Door Dash to deliver. The amount was pending for several days on my account and today it went through but was supposedly cancelled at both ends. Be wary of Door Dash. According to the representative at Bob Evans, this happened to another person not long ago. Be cautious and wary.”

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Posted 2 years ago

“I placed a large order 3 days in advance. Door Dash waited until 1 hour before my order was to be delivered to inform me that the order had been cancelled. I called the restaurant directly and they said they were never even contacted by door dash about my order. Very poor customer service and no regards for how their actions affect their customers.”

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Posted 2 years ago

“Never received a complete order, yet DoorDash refuses to refund me. What a crooked scam company. How they make millions and get away with it.”

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Posted 2 years ago

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DoorDash 5 star review on 9th April 2024

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Posted 2 years ago

“I ask people to use my doorbell, specifically I ask ring the doorbell, they don’t have to wait for me to get to the door. I don’t keep my phone on me and they often come when I’m in another room. This garbage of relying on texts is exactly that garbage. Texting is so juvenile and impersonal great if your a 13 year old school girl but not so much for an adult.”

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Posted 2 years ago

“Not sure why I keep trying to drive for this company and exceed their expectations of their OWN goals they set for the drivers when they keep sending you on offers that sabotage your progress. Oxymoron situation here.”

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Posted 2 years ago

“Utterly incompetent. We have had several problems with theft of our food, and the incompetence of their team stole 160 dollars from us. DO NOT USE SAVE YOUR WALLETS”

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Posted 2 years ago

“We want to make the public aware of some bad practices of Doordash! We would like to share our experience! We ordered a meal online from Doordash in Vancouver, Canada on April 5, 2024 & filled the online form with our name, street address, suite number, postal code & phone number. We also checked the box that says “Hand It To Me” & we filled the special instructions section saying "Please buzz our suite number on the intercom located at the entrance to our building & please bring our order to the 20th floor to our suite." We could track the delivery person’s position & saw when he arrived at our building. We waited & waited for a phone call from the delivery guy but nothing happened. My wife then noticed that the tracking information said "Delivered". We looked outside our suite door & nothing was there! We later found out that the delivery person left our order on the ground outside our building to gather all the bugs & germs out there! It was almost impossible to speak with customer service, but we finally spoke with a representative named Mark. He said that there was no suite number or phone number on the form, but that's ridiculous as my wife witnessed me type in all that information! It doesn't make sense that our street address would appear on the form but everything else would go missing! These doordash support people are scamming liars! It seems Doordash has very unreliable communication & doesn't follow through with what they say! The support person named Mark said we would get an email confirmation about a refund within an hour! Nothing ever came! When I called back the next day, I was told our refund was denied! We tried & tried but it seems that Doordash never communicates honestly with their customers! Too bad we can't leave a zero star rating! Terrible Service! We will NEVER use Doordash again & we have told all our friends about this experience! They all said they will not use doordash ever again!”

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Posted 2 years ago

“Horrible for both customers and dashers. Scammers.”

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Posted 2 years ago

“I am expected to pay 17.00 for a icedcoffee that I got three hours late .”

DoorDash 1 star review on 8th April 2024

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Posted 2 years ago

DoorDash 5 star review on 8th April 2024

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Posted 2 years ago

“Absolutely awful. I live in an apartment and DoorDash provides a way to locate. Despite having Geo located several times orders consistently do not arrive. What makes it worse is they say that they do and then it’s an hour plus till any sort of resolution through the help channel.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,686 reviews