DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,686 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hidden service fee, incompetent customer service, additional deliver fees and tipping fee, Stay Far Away from this Money grabbing App.”

Helpful Report

Posted 2 years ago

“Doordashed charged me a tip without authorization”

Helpful Report

Posted 2 years ago

“The worst customer service I've ever had. Did not get my order, no photo where it was dropped off and customer service denied my refund.”

Helpful Report

Posted 2 years ago

“Never received all items from Little Caesar order. I received a text message that my Dasher, Teffiney, has confirmed that the order was handed to you. First of all, she rung the doorbell and sat my order in a chair. I walked out to try and get her attention, she looked, turned her head and got in her vehicle me and drove off. I texted the number provided to inform her that I never received my 2 liter Pepsi that was also ordered. No response from the driver.”

DoorDash 1 star review on 7th April 2024

Helpful Report

Posted 2 years ago

“My customer service was horrible. Your driver Thomas who delivered from the party city in morrow Georgia. Delivered my items to the wrong address or street . This was for my baby 4th birthday. And when I brought it to his attention he wanted to argue with me. Telling I should have explain how to get there . The information provided was as clear as it could be a baby could have follow it . Then I contacted the store and they told me that door dash could do anything about and I’m supposed to lose my money . I will never order anything else from that store and door dash . That driver need to be fired rude ass. If I could give a zero I would . Now I have to contact my bank for the refund .”

Helpful Report

Posted 2 years ago

“I placed an order from chipotle.it kept saying my payment did not go through, I check my bank statement and DoorDash took $96 from me….now I have to wait 3 days for my money and I still can’t buy anything to eat!”

Helpful Report

Posted 2 years ago

“My first order was canceled after I waited for 40 minutes because "the dasher could not get to the restaurant" what the heck is that. Doordash gratefully gave me expedited service for free. My order took over an hour because dasher delivered other orders my understanding of expedited is that doesn't happen. I canceled service.”

Helpful Report

Posted 2 years ago

“I always order from door dash but have been very dissatisfied with the delivery. I waited one hour to get food that was cold because they are at another restaurant waiting on other customers orders after the food was delivered the driver was mad at my mother because she complained. In the future this must change.”

Helpful Report

Posted 2 years ago

“I found hair in my food earlier today, and I went through DoorDash to report the incident. I sent pictures to DoorDash and I had no result and they're refusing to give me my money back. I just ordered food since I am studying exams for college and I wanted to treat myself. Since I reached no conclusion, I contacted support about the issue and they're claiming I never sent pictures. I am retracting my DoorDash plus and never using DoorDash again.”

Helpful Report

Posted 2 years ago

“The service is terrible. The don’t honour their own advertising and promotions and the customer service was difficult to contact. Customer service is terrible once you figure out how to reach them.”

Helpful Report

Posted 2 years ago

“There is always something wrong with the every order I place. I ordered Crumble, and they gave me the wrong cookies. Not one was what I ordered. Than I had to wait 30 minutes for a new order. I DONT recommend. This has happened 6 times already, and I can't take it happening again. Come on. 😠”

Helpful Report

Posted 2 years ago

“Thought I would give them another chance. Order from two different stores. 45 minutes later the driver pulls up to parking lot, begins eating food and then I get a cancellation notice!!! WTHeck! Then when I called doordash, they refused to refund my money and only said I could have a doordash credit!!! WHat, like give my money back for the order you cancelled!!”

Helpful Report

Posted 2 years ago

“Food was 35 minutes late and cold. Driver did not speak a lick of English. Could not communicate with the driver to get my food. What is wrong with this company? How can you hire people like this? This was my first and last time using DoorDash! Worst experience ever I wish I could get back my $2.50 tip! Don’t use DoorDash for anything unless you speak a foreign language!”

Helpful Report

Posted 2 years ago

“My delivery person was inept. She didn't know her left from right nor landmarks. Samma (?) was a joke.”

Helpful Report

Posted 2 years ago

“My first time using the app to order something and I never received it 😫🤬 The guy who supposed be delivering call me and said he give de food to someone else and I need to ask about my food Also he was very rude and yelling at me and said it was my mistake. I call to report him and no one can help it is very frustrating to see how I pay for something and you never receive it🤬🤬”

Helpful Report

Posted 2 years ago

“I’ve had so many issues with DoorDash. I deleted my account. I recently placed an order and the dasher placed my order at the wrong door. Not, only that he placed it on the ground. Which is very unsanitary . I called and had a received bad experience with customer service and was informed they have to review my complaint and get back to me. The brings half of my order back, but left it on the dirty ass ground, again. I’m very dissatisfied.”

DoorDash 1 star review on 6th April 2024

Helpful Report

Posted 2 years ago

“Worst company Ive ever used! Our driver dropped off the wrong food order and I went through the help system in the Doordash app to get it refunded. I was denied a refund even though I has photo evidence and ordered the same exact order right after. Why would I reorder the same stuff immediately if the first round was right?! Plus the evidence and all! Mu escalated case was also denied. The next one was worse! I got literal raw chicken in a sandwich. I took photos and tried to just get one sandwich refunded. It wasn’t the money, it was the principle of not paying to be poisoned!! I got denied even with ample photo evidence and the product saved in my fridge!!! Horrible company with terrible service!!”

Helpful Report

Posted 2 years ago

“Today April 5 2024 I never received my oder and Doordarshan refused to refund my money 20.40..... I will never door dash again nor will I remind it to my dead dog.....I will delete and block this app”

Helpful Report

Posted 2 years ago

“I was foolish like so many others. I stopped using DoorDash because of their terrible customer service. I tried again and again the order was missing six of the seven items. The Dasher was terrible and refused to offer any help. Door dash customer support wanted to refund 1/3 of the order even though most of it was never delivered. This is a terrible company. If you can avoid using them, avoid them.”

Helpful Report

Posted 2 years ago

“I am so appreciated the door dash advertisement. The girl make the cake and deliver door to door. It is very creative and good ideal. The actor and actress present the advertisement very energetic and confidence.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,686 reviews