DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,686 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order at 9am from redlobster to be delivered at 1:30pm, the driver not only was like 10 minutes late but also texted me that he couldn't find the right address and he decided to stay by the leasing office instead of try to look for the right building, so I'm here with no food and waste of time, of course since now on I'm going to stop using doordash! I prefer Uber eats, their drivers actually work and if they are lost they start moving and looking for it until the client gets the order , not like the lazyones of DD.”

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Posted 2 years ago

“Someone else ate my food and now I’m receiving my food cold. NEVER using door dash again”

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Posted 2 years ago

“I had ordered a crave case from white castle it came out to 50 dollars with dasher tip and all ,that was way to much to pay so I immediately canceled the order, they didn't give my money back or I received no food I called to explain what happened with my money they said I didn't cancel in time the order was being made ,I said lies I canceled cause of the money so they took my money and I had no food..following up they proceeded to take 4 dollars out of my account for a subscription I did not agree to I called told them put my money back ,and I told them yall took my money from the white castle order ,customer service rep ended up putting the credit on the account..following up I try to order something and use the credit they then say my account is under review it takes 5 mins mind u the credit been on the account for a week ,do u know they ended up deactivating my account and said I can no longer ever use doordash again, 😎what a pathetic thing to do ....”

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Posted 2 years ago

“Door dash drivers either steal your food or just don't pick up your full order. Door dash refuses to refund so they keep your money. Horrible company and horrible drivers. I was told by the driver that the restaurant didn't give him anything but the sides to my order which makes no sense. Plus they kept all the fees and tip even though most of my order was missing!!”

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Posted 2 years ago

“Ok, delivery fee is cheaper than other apps, however, come on!!! The order(sushi) was cancelled out of no REASON after one hour waiting??? Such a joke! Why is this app still running? Minus scores for that one star!”

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Posted 2 years ago

“Absolutely awful. The customer service is atrocious, and the delivery drivers are untrustworthy. Despite my previous bad experiences, I foolishly placed another order today. Regrettably, my suspicions were confirmed when a dasher named Lauren, whom I've never had before, turned out to be a thief just like a previous dasher named Michelle. Despite my concerns, DoorDash insisted I wait for the delivery. Predictably, Lauren never showed up, just like Michelle before her. This isn't the first time this has happened; I had the same ordeal with Michelle a few days ago. After wasting hours on the phone, DoorDash reluctantly agreed to credit me, but today they refused. Frustrated and fed up, I've decided to delete my DoorDash account altogether. Beware of DoorDash – they're a nightmare to deal with. I recommend using the restaurant's website directly or other delivery services like Grubhub or Uber Eats. My experience with DoorDash has been nothing short of hellish.”

DoorDash 1 star review on 5th April 2024

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Posted 2 years ago

“They have no respect for their drivers. I was attacked by a dog on a delivery, but I wasn't able to sue them because the legal system is corrupt and the law is on their side. Then my account was hacked and my pay was stolen. I have reason to believe that someone from door dash hacked my account and stole my money and changed my account information. The pay isn't very good. They send drivers 10-20+ miles away for $5. That's not even worth the gas money. In addition, dashers get reviewed, but we can't give reviews. Sometimes customers deserve a bad review. More often, restaurants deserve bad reviews. Many restaurants have consistent wait times of 20 minutes to over an hour, and they're rude and abusive to Dashers. It's not fair that Dashers cannot review restaurants and customers. It's also not fair that our pay is dependent upon our ratings. If customers are angry because of long waits, that's usually the restaurants fault. We should not be penalized. We should be able to defend ourselves and our ratings. Door dashers are getting the short end of the stick coming and going. DoorDash should treat their good employees with more respect and caring if they want good dashers who have good customer service. And most of the workers for door dash in the customer service department have terrible service. Expect long holds and then they hang up on you. You can call and talk and email and chat with dozens of them in the app, whenever you can actually get through, but none of them resolve the issue. The only way a driver can ever get through is to say they're a consumer then get routed to the Dasher customer service. That's just messed up. They play games. They delete emails and like I said I have reason to believe they hack into Dasher accounts and steal their money. I don't know that for certain though, to be fair. Not all of them are bad, but most. Some of the drivers are bad too. They steal orders, but then the restaurants don't make it right for the customer. That's not fair to the driver or the consumer. Also, the app has tons of problems. They're maps are often wrong. It glitches a LOT. And sometimes you get duplicate orders. You may have to spend an hour of your time to get the order canceled for a $3 order that door dash says they will pay you for, then doesn't even give you that much. As a Dasher you work hard and don't get any benefits. It's so hard to make an honest living in this world. This company makes it even harder. I wish they could be held to justice and treat their drivers with the respect due them.”

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Posted 2 years ago

“Doordash platform wont let you use credits from gift cards. Better avoid Doordash and use Uber Eats or Grubhub”

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Posted 2 years ago

“I tried to call DoorDash twice to give me a refund of $$20.73. I’m having a problem getting my money back. I called my bank to dispute the charges and DoorDash told my bank that I made the order. I did not make the order. It was at 3 AM in the morning I was sleeping and when my phone beeped it was saying that your DoorDash order is on the way. They never said your order was confirmed or anything like that my order was not confirmed or else I would’ve called DoorDash right away and cancel the order, all the sudden someone is on my driveway in the middle of the night at 3 AM in the morning giving me Taco Bell and I did not order it. I spent thousands of dollars on DoorDash in the past years. If my money is not refunded I am going to write a very bad review about DoorDash believe me and a lot of people are not gonna order anything From DoorDash again. Please refund me my money it’s $20.73 where I spent thousands of dollars before and Everly sped a charge with DoorDash. I don’t eat Taco Bell and I don’t wake up at 3 AM in the morning to get an order that I didn’t make even though it says it’s from my DoorDash app , it was fraud and it’s a mistake and if you guys wanna lose money and have a lot of people not go with DoorDash again then if you want it that way then that’s what’s gonna happen if I don’t hear from you with $20.73. I’m going to write a very bad review on every website about DoorDash , it’s not the $20 it’s the fact that you guys charge me something that I didn’t order all the other orders that I made were legit except for this 3 o’clock in the morning order and if you look at my profile I never ordered Taco Bell. If I don’t hear from you guys and give me my money back I’m going to write a bad review on every website about DoorDash my family and friends are not ordering from you guys anymore if that’s the case, you guys are a cheap company and hired the lowest of low people to be your employees. Over $20 that I didn’t order. Nagla darwish”

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Posted 2 years ago

“DoorDash sucks horrible customer service the restaurant messes up orders and DoorDash doesnt do their job investigating and ends up stealing customers money. NOT GOOD IM NEVER NEVER USING YOUR HORRIBLE SERVICES AGAIN AND WILL NOT RECOMMEND TO ANYONE. I’ll be reporting your company to the credit bureau and to social media. I’m also disputing this amount to my bank because I did indeed receive the incorrect item. This is what I received instead of the strawberry medium milk shake This is not the first time this has happened and you keep denying my refunds or replacement you could have called the store and verified.”

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Posted 2 years ago

“I've ordered from doordash three times now first time took an hour and a half to get cold food that sucked second time I ordered everything was pretty good now this time restaurant never received the order Torres driver calls says they didn't receive the order and now I have a $30 pending charge and I don't think I'll be ordering from them again”

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Posted 2 years ago

“They don’t pay their drivers minimum wage, they don’t even hire drivers as employees. They also don’t let you leave one star ratings when they mess up.”

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Posted 2 years ago

“had no delivery drivers to pick up my order then tried to chat with someone took 18 mins for them to respond. then get my food a hour later with it being cold”

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Posted 2 years ago

“The Dasher delivered my order to the wrong building. Since it was the same apt# and he took a pic they refuse to give me my money back. Also because I have several refunds on my account but they were from grocery items out of stock, they based their decision on those previous refunds. I checked the entrances to the 2 buildings on each side of me that I'm attached to and no food was there nor did their doors resemble the pic taken. I'm sure he dropped the order off somewhere but It wasn't my apartment. I escalated my refund request and it was still denied so now I'm gonna dispute it with my bank. Needless to say I'll be using UberEats from now on!”

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Posted 2 years ago

“It took our order an hour to get to us after leaving the restaurant. Food was cold. This was the second time using this service and will never use it again. Avoid it like the plague.”

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Posted 2 years ago

“I'm a Dasher and I enjoy dashing but the app is extremely glitchy. I work for hours and hours and hours than my app glitches cancels my orders than puts me at 88% completion rate. And then tells me I need to have a 90% or more to keep dashing. Not only that people who order don't put accurate address, and dashing gps takes you to the wrong locations. It's really annoying they new someone else to but the company so we can get a better software systems, I'm using a Google pixel 8 pro and it's just not a reliable app!”

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Posted 2 years ago

“Title: Terrible Experience with DoorDash DeliveryI recently had an incredibly disappointing experience with DoorDash that I feel compelled to share. I placed an order for delivery, eagerly anticipating my meal. However, the delivery was a whopping 30 minutes late, and when it finally arrived, the food was ice cold. What's worse, there was absolutely no response from the driver despite multiple attempts to contact them. To add insult to injury, I later found out that my food had been ready a good 15 minutes before the scheduled pickup time, making the delay even more frustrating. This level of incompetence and disregard for customer satisfaction is completely unacceptable. Needless to say, I will not be using DoorDash again anytime soon and will be warning others to steer clear of their unreliable service.”

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Posted 2 years ago

“I hate that they can make more than 1 stop. I just placed an order and it said it would be here at 7:30. Dasher picked up my food and is making 2 other stops before me, that added 20 mins onto my delivery time. I thinking tipping should be added at the end of the delivery not when the order is placed.”

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Posted 2 years ago

“Door Dash never refunded my money because the dasher never brought me my food! They was very racist towards me. Please protest against door dash and how they discriminate against black people”

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Posted 2 years ago

“Fremont mi doordash is a joke used it 2 times 1st time order was wrong 2 times the second time it was delivered to the wrong address 3xs didn't end up getting our food the restaurant closed we had a credit didn't do us any good that nite called customer service the operator acted like he gave no f's overall they suck 1 star is to much to give them”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,686 reviews