DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,686 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the order and kept getting texts from driver. When I tried to call or text back, no response!”

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Posted 2 years ago

“Umeda, is great, nice and kind!”

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Posted 2 years ago

“As a delivery driver for door dash since the beginning of this year I can honestly say l have experienced just about every issue there is with door dash . Issue with the app, issues with red lock tabs at locations for shop and pay and injuring myself because of it. Felt sabotaged on that order. No one ever got back to me on it even though I reported it. Location sharing happens to be an issue. Driver should make sure that their apps are updated at all times because if there is an app update apparently it shuts off your location sharing so make sure you update your app frequently because they don't send out notices. A real safety concern there. Now let’s talk about earnings with DoorDash. You scheduled yourself for a certain zone. You only get orders in that zone yet often during your shift you can be taken many miles up to 22 miles that I know of out of zone to do a delivery. now the app will say looking for orders on the way back, however, in the months that l've been driving and the nany many many out of zone orders I have delivered. I have only received a total of three orders on the way back to zone. If you were permitted to stay in zone, you can do fairly well with DoorDash monetarily however, if you spend half your day out of zone and you rack up your miles and you do the math, you're lucky if you break even. I have been on the phone with DoorDash on a few occasions now not that I wish to believe me for the injury for the location sharing for other issues with the app and I really get the feeling that they just don't like me even though I have a 4.98 rating at this point in time and 100% ac-ceptance, rating, and completion rating With a 96% on time delivery which they say by their standards is high so l'm not sure if they have a problem with me or if they just treat all their Dashers this way. Inquiry minds want to know. A@.consumeraffairs.com. Update since my consumer affairs review. This morning was scheduled to work 8 to 1. Turned on DoorDash around 745. It indicated to Dash now, but it did not offer me proposition 22 for the hourly rate. OK so I signed on first order of the day they want to send me to a place where I gave a very unfavorable review due to being bullied for picking up one of DoorDash’s orders, I declined going to that place again which ruined my 100% acceptance rating then they want to send me on two other orders that were ridiculous in mileage and rate of pay but yeah I’m supposed to be getting the best offers with my hundred percent acceptance rating really Drivers beware if they don’t like you, they won’t treat you right”

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Posted 2 years ago

“I have been cheated 4 times my supplies delived to who knows where refund or recovery process non existent they are mean and unreliable!! don't use these guys!!! I don't have food or allergy pills I ordered so im hungry and stuffy!!”

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Posted 2 years ago

“I ordered a meal, paid for the meal plus taxes, delivery fee, and tip. Just over $41. I called the restaurant because it was their screw-up. They told me that I had to go through DoorDash. After an hour of dealing with two of DoorDash's clueless, obviously offshore, so-called customer service agents, they emailed me a rejection of refund. This was after telling me that the photo they insisted that I take of my receipt had to go to a "special team" for review, that it could take 12 hous (!), and went on and on about their process and documentation. I could not care less about their processes, nor should I have to. A mistake was made. All the customer should have to do is report it. This was strike three. Never again. I didn't want to give them even one star.”

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Posted 2 years ago

“It is really frustrating already to see that you have not received all the items you have ordered and then to contact them to also hear that you will be paying for an item that they did not send and they will not refund you. This is just absurd and not acceptable. I am deleting my app and not going to order from it ever again!!!!!!”

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Posted 2 years ago

“Don't buy from doordash they steal from the customers”

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Posted 2 years ago

“DoorDash has gone to HELL! Restaurants can just send the wrong items or even more times than not just leave out items all together - just for DoorDash to do NOTHING and they keep your money!! Last straw, cancelling TODAY and going to a legit service!”

Helpful Report

Posted 2 years ago

“I canceled my order and I got the confirmation via mail and text, but they still charged me. Even they wrote that sorry we are going to refund the cost.”

DoorDash 1 star review on 31st March 2024

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Posted 2 years ago

“Have had two occasions already where drivers have taken my food and won’t pick up the phone when calling for their ETA. So far DoorDash has not refunded me for both occasions. Should’ve learned my lesson the first time and NEVER order from them.”

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Posted 2 years ago

“Horrible experience food is always cold because your dasher is delivering one than one order they don’t give you the option of getting your food cold because the dasher has multiple orders any change the time are you multiple times so it seems like your food has arrived on time but which it did it did you change the time that it would arrive so it seems like it will be on time and the whole time is not if that makes sense I screenshot it, and then sent them photos of them changing the time and they completely ignored that I sent them that they already have extra fees more than the regular restaurants and you still have to get your food cold and not one time”

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Posted 2 years ago

“Door dash is terrible the company employees are incompetent and overall rude! Being upset about giving a customer back their refund because your driver canceled due to the restaurant employees being idiots is definitely crazy to me. Will never order with this quack of a company again. GO BYE YOUR OWN FOOD AND COOK YOURSELVES OR JUST GO PICK IT UP. This company does not hold anyone accountable who screwed up. Clearly its all about the money with them! JERKS!”

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Posted 2 years ago

“I'm a driver for doordash, I was assigned a coles shopping order in which I had to driver to the store for which was a 25 min drive, I also got an add to route for $4.52 while I was on my way to do the shop doordash unassigned the first order from me and gave to another driver and for driving 25 mins to get the other order they only paid me $4.52......don't driver for them they scam you it's a joke I will be deactivating my account absolutely ridiculous”

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Posted 2 years ago

“DoorDash never lets me down on my orders. They always forget something or the food is cold, oh and the expected time is pointless. I understand things happen but the expectations of what they say they offer just don’t exist. There is zero quality control in this business. You can’t refund me the wasted time I’ve lost. I don’t know why I continue to use DoorDash, I guess it’s my fault being hopeful.”

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Posted 2 years ago

“The order was not correct. Refused to go back to the restaurant to get it because the item is to small. Got a run around from customer service and managers. They did refund money. All I wanted was the missing item. Customer service was very rude.”

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Posted 2 years ago

“Even after speaking with the driver giving specifics I'm in an apartment complex then willing to meet them at the lease office which is clearly posted and visible my order is still canceled. I am disabled that's why I order delivery. Then having to put my house coat on and get my cane to try and meet them....absolutely ridiculous Now having to wait for days to get a refund. I'm on a fixed income. That was my food until my check comes beginning of month. No Easter dinner for me and my granddaughter.”

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Posted 2 years ago

“On 1 order I had 2 dashes, both completed orders. Nothing delivered. No response from dashes. Doordash customer service ended chat before it was resolved. Supervisor called me, no help. Bs answers, not answering my questions. No one is giving me any response to what is going on. Says complete twice, then restart to looking for dasher.”

DoorDash 1 star review on 30th March 2024

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Posted 2 years ago

“Never received order although the text notification stated that the order was delivered. I received a picture of a bike and a man’s finger. Called Door Dash customer service and they told me they called the delivery person but they did not pick up and couldn’t help me any further. If your delivery guy didn’t deliver the items and you can’t find them, why is that my problem? You’re supposed to resolve the issue instead of telling me to call the store it was ordered from. The store confirmed the order was picked up by Door Dash so it’s not the store’s responsibility to locate your driver or the items. I never use Door Dash, however the store that I ordered from used them for the delivery services. Safe to say I will continue to not use Door Dash in the future, this is ridiculous.”

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Posted 2 years ago

“No Stars! Omfg- I ordered an air fan, it went to the building next-door and left outside of the building for anybody could’ve stolen it. My specification was to deliver it to my door condo on the third floor. They also had my phone number the number I did receive at 7:04 AM and for God sake who’s up at 7 AM if you’re retired? the building next-door is an old folks home and they called me and told me there’s a box outside with this address. So I called Home Depot they’re the ones that use them at the delivery outlet, and the guy had to come back an hour later and re-deliver it to my building but once again left it in the lobby with the clearly states to bring it to 3rd floor .. the driver had an issue issue why did he not call me? DoorDash is the worst third-party inlet to use for any big retail outlet like Home Depot etc. Can you imagine if you changed the date for delivery which they charge for?? I’d lose it worse! So irresponsible!”

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Posted 2 years ago

“Found a order on the side of the road, still warm/hot and clearly untouched. A homeless person (or just a hungry person) would have been thrilled. Called door dash to let them know what happened with the order, they didn't care at all. Flat out just hung up. Called the local place instead just to let them know.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,686 reviews