DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,686 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ONLINE FRAUD!!!!! THIS COMPANY IS A SCAM!!!! Door Dash is sending non English speaking drivers who can't understand or read englush... they bring the wrong order...I stopped the driver at the door and sent him away. I never got my food and Doordash is refusing to refund my money. THEY ARE SCAMMING CUSTOMERS OUT OF THEIR MONEY!!!!!!!”

Helpful Report

Posted 2 years ago

“Don’t get the dash pass because the system will still add other fees that are automated and you will not get refunds back on cold food and when your order was eaten out of I wish I could not even give a star at all”

Helpful Report

Posted 2 years ago

“Horrible! Rip off! Don't do it! Save your money. They always mess up your order and don't make it right!! Customer service is a joke !!! Rude as hell.”

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Posted 2 years ago

“Driver left food in common area at bottom of stairs. Pure luck that we found it. Driver then lied saying food was ‘handed’ to us. Appalling service.”

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Posted 2 years ago

“So I ordered food from McDonald's. I had gotten a 10 piece nugget meal so over $10 plus all the fees you pay for the delivery. Doordash driver shows up and literally everything else was there except the 10 nuggets (the main component of this meal) I call doordash to inform them and all they offered me was $1.30 refund. Like I paid over 20 bucks for this and that's all they offered me. Absolutely ridiculous! Please avoid using door dash it's better to just do pick up. Or else you could be wasting a lot of money. If I could put no stars I would that's how terrible the customer service was.”

Helpful Report

Posted 2 years ago

“Until today I was a very frequent DoorDash customer. I’ve had small problems like an item or two missing or the food arrives cold but recently the dashers have been absolutely horrible. I’ve had my order picked up and then cancelled which I consider stealing. Even though I have instructions to call me and place the order in my hand,my food instead is being given and placed in front of other people doors and I always tip and I tip well for them to follow my instructions.I know that the problem lies with the dashers and not the company but DoorDash has lost me as a customer. I shouldn’t be filled with anxiety wondering if I’m going to receive my food nor not. The dashers are going to ruin their company if they don’t set standards and boundaries for these out of control dashers”

Helpful Report

Posted 2 years ago

“Taking money off my card when I didn’t order from DoorDash and literally never have.”

Helpful Report

Posted 2 years ago

“Terrible! You submit an order online through the restaurant and doordash waits an hour to let you know they cancelled it. No compensation what so ever. They tell you they are giving 100% of your money back. Wow. In like 10 to 18 days! You think? Doordash has gone way down hill. Little Ceasars needs to cancel their contract with Doordash! Go with your own delivery service!!”

Helpful Report

Posted 2 years ago

“The worst customer service I have ever been through. Broken incoherent English. No one has good English and terrible service. Why are you based in America and don't speak understandable English. Disgusting”

Helpful Report

Posted 2 years ago

“Ordered food from Chick-fil-a (which isn't that far from my house). The time of delievery kept getting pushed back and the map kept showing that the driver was driving around my block. The customer service called and put me on 3 way with the driver with no explaination. The driver immediately hung up. After another 15 minutes, customer service called again and asked to put me on a 3 way call "to give the driver instructions". When the driver go on the phone this time, he claimed that Chick-fil-a didn't have my order. To which the customer service representative asked if I would like to re-assign or cancel my order. This has never happened before and definitely left a bad taste. Will not be using doordash again. The driver's name was Akhad. Didn't catch the customer service representative's name.”

Helpful Report

Posted 2 years ago

“Terrible I just canceled my account because they literally robbed me, I ordered a pizza for my kids & the dasher Raphael never delivered it but it was marked complete, I reached out to doordash we called the dasher on 3 way & they literally heard him for themselves say he dont know where the order is he never delivered any pizza yet he is the dasher assigned to my order. So after reviewing all of this they still declined my refund and I told them hey I don't even care about a refund just re-deliver my kids pizza, they couldn't do that & put in another refund request & declined that as well even after having the evidence that he did not deliver my food so yeah I'm out Uber eats here I come. I work hard for my money yall are wrong for out right stealing from ppl & I already have to pay $9.99 a month so screw doordash”

Helpful Report

Posted 2 years ago

“Dont order delivery unless its the company your ordering from drivers. They go through your bag take stuff out ,and even take your order. Some pick up order and release the order and take your food and then door dash has to resend in order to place of buisness you order from. Then it has to be prepared again. And i have seen it be several hours later that you are finally getting your order. Boycot door dash and all other 3d party delivary companys.”

Helpful Report

Posted 2 years ago

“Takes forever and food is always cold by the time I get it. Last 2 times I have had non English speaking drivers who couldn't understand our street addresses so I had to spend over an hour using Google translate to type back messages trying to explain where they were going wrong. Doordash offered me a $3 credit on my next order. I spent $58 on 2 hot deli sandwiches and they were stone cold by the time I got them. Keep the $3. There won't be a next order.”

Helpful Report

Posted 2 years ago

“This complaint is on Doordash themselves. There is a store only less than a mile from where I was and does deal in door dash exceptance cause it dileverd before. Today doordash sent my order across the town, miles away and I waited for over 2 hours. Dashers canceled multiple times before one actually accepted. Someone needs to update there address on this. Luckily the dasher waited half an hour in the parking lot for me and all I was able to do was give this individual a good rating. I commend these drivers that go above and beyond and wish you can rate not only store and driver but the doordash buisness themselves.”

Helpful Report

Posted 2 years ago

“TERRIBLE EXPERIENCE. I DELIVERED FOOD TO A VERY SICK PERSON, AND DIDN'T FIND OUT UNTIL 5 DAYS LATER THAT SHE NEVER RECIEVED IT. PER DOOR DASH SINCE IT TOOK SO LONG TO TELL THEM I COULD NOT GET A REFUND. I EXPLAINED THE THE SICK PERSON COULDN'T TALK TILL TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“Doordash is a great concept. Not sure if the fast food place or the driver puts the order together, but they literally forget an item, or two every damn time.”

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Posted 2 years ago

“When requesting a driver to leave my private residence, she refused until order was confirmed. (Took 15 minutes) My dog was losing his mind and driving my family crazy. When a homeowner requests that you leave the premises, and you fail to do so it then becomes TRESPASSING! Called customer service and they stated that driver couldn't accept another order until my order status was completed. NOT MY PROBLEM. If drivers do not leave, when homeowner requests them to, it can then become a legal matter. Spoke with customer service, what a joke, had to make them state a simple yes or no to the fact they and their driver were in the wrong, which she finally admitted it could be a legal issue. That being said, if it happens again, I've got admittance and will not be so nice. Seriously, DD, do better!!!”

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Posted 2 years ago

“Driver picked up our food and never delivered it!! Would not answer the phone then eventually turn the phone off! Drivers name was Shenandoah”

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Posted 2 years ago

“Worst customer service ever. Worst delivery service ever!! They deserve 0 stars”

Helpful Report

Posted 2 years ago

“Absolutely horrible customer service; rep talked over me , was rude, and hung up the phone - I will never use door dash again.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,686 reviews