DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,686 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agreed to a 30 day trial. Tried to order 19.97 in McDonald's box food card got denied because they charged me(door dash) 96.00 membership fee that I didn't agree too. How did a 30 trial for 9.99 turn into 96.00?? Telling me they can't refund me within 15 mins of trying to do a 19.97 order from McDonald's as I'm now out of 100.00$”

Helpful Report

Posted 2 years ago

“I ordered through the Wendy’s app, who uses DoorDash. Not only was my order wrong, but my food was cold. DoorDash only refunded about 60% of my order. So they still made money while I had the ring food and it was also inedible.”

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Posted 2 years ago

“Door Dash sucks. Almost every order I've made they've forgotten something and then they don't even make it right. they blame the restaurant, which I kmow os essentially the restaurants fault, bit no apology, no answer. So Door Dash sucks.”

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Posted 2 years ago

“I aced an order with them last night then saw that the item I ordered was out of stock so I thought I'd automatically get a refund. I was wrong. So I contacted them about it and they said they would review my order. After waiting so long they said I will NOT be getting a refund. So as far as I can understand they just stole over $22. from me which I do NOT appreciate. In fact I don't believe it's even legal to charge for a service you don't get...”

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Posted 2 years ago

“You suck complete scam”

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Posted 2 years ago

“Absolutely NOT Recommended! I travelled to SFO with family and staying at airport hotel for three nights. Wanted to relish some Indian food and placed order at RASOI via Doodash. Clear instruction written to provide us with paper plates, napkin and utensils or else it would be impossible to eat Indian food. To my surprise, when I received food nothing besides food containers were provided. I had also called Doordash with the same instructions. Doordash fellow (could not speak English) stated that he brought what was provided by Rasoi and asked them for napkins, etc but the manager refused to provide. Called Rasoi and was told Doordash never asked and they did not get any instruction/note. We were not able to eat the food. Next day as we felt desperate to eat Indian food, I repeated the order and very clear instructions. I was shocked to see again no paper plates, napkins and utensils provided. Called again and same old story from both parties. Needless to say, food went to trach. My money (over $140) was wasted. NEVER order anything from RASOI and NEVER use Doordash for delivery!”

Helpful Report

Posted 2 years ago

“DoorDash is by far the biggest scam. They upcharge so much and tax is 50% of the total food cost. The poor dasher who is working probably makes 2% while the lazy greedy people who own the company and do nothing earn a majority. I accidentally placed and order for my work address and cancelled it within 30 seconds. They still kept over half of what I paid because they said they had already started preparing my food. again, a scam and I hope they go bankrupt.”

Helpful Report

Posted 2 years ago

“I’ve recently switched to the dash pass with a new account, worst experience I’ve ever had with delivery, packages would come unsealed, ordered would be wrong, DoorDash refused to do anything about it so I cancelled”

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Posted 2 years ago

“If I could give zero stars I would. Customer service sucks they don’t want to help with anything. Ordered some food the dasher dropped it off at the wrong house when we call them to tell them they spoke no English at all. Needless to say never received any of my food.”

Helpful Report

Posted 2 years ago

“I will NEVER agree to use door dash ever again. They are completely unresponsive and you cannot cancel an order once it’s been placed. I placed an order at a restaurant location in Ahwatukee and they moved the PICK UP ORDER to a Mesa location without telling me before I paid. Never again! And I suggest that NO restaurant EVER use a third party online site for pick up orders!”

Helpful Report

Posted 2 years ago

“I ordered tacos from Torchy's Tacos. I ordered two unsweet teas with the order. I received two sweet teas. I was charged $7.40 for two unsweet teas. When I let Door Dash know that I received the wrong items, they would only give me $2.29 back on the tea. They would not deliver the correct item nor would they give me a refund. They would only give me a Door Dash credit for $5.11 LESS than I paid!!! They just stole $5.11 from me. It was robbery to start with the price of the tea but it's even worse when they won't bring what you order and won't make it right!!!”

Helpful Report

Posted 2 years ago

“In Key West Fl for work, ordered food, dasher took picture of my food by a door that was not at my hotel. Never received my order. Door dash wanted to offer me half of what I paid. Just a hassle with no help and no food. Rude customer service from both dasher and customer service. Finally compensated me but felt like being totally scammed. Not sure if Key West issue or? But decided not to use Door Dash any longer.”

Helpful Report

Posted 2 years ago

“I ordered several times a week from Doordash here lately. The stores have been leaving out a great deal of my orders which means someone is left out and doesn’t have food to eat. I’ve asked the Dasher to help them and tell them to double check and they have and they still leave it out. There needs to be some repercussion from the stores for sending out incomplete orders.”

Helpful Report

Posted 2 years ago

“I placed an order that was missing two items when it arrived. I contacted DoorDash via the site, since there's no way for you to actually talk to a person. They said they'd give me a $3.00 credit. SERIOUSLY? That won't even cover the TAX that I paid on the missing items, let alone the items themselves. I will never, ever order anything with them again, because they are heartless thieves who don't care one whit for their customers.”

Helpful Report

Posted 2 years ago

“My order arrived mostly eaten Smelling of marijuana Literally saturated . My entire front yard smelled like marijuana. I don’t smoke marijuana, but I don’t care who does, but I don’t want my food to smell like it ..I thought a skunk got hit by a car In the road in front of my house.. I have never ordered from DoorDash Ever again…”

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Posted 2 years ago

“Doordash increased prices of the items we ordered. We ordered from Newks and paid $68 for 3 pizzas. It had delivery fees, service fees, dasher tip and of course raised prices of the pizzas. Today I ordered exact same pizzas and picked it up myself, my total was $40. I paid $28 dollars for delivery. Look at your bill carefully on how much they are charging.”

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Posted 2 years ago

“The customer service are illiterate, ignorant and have no idea about rules, communication, they just make no sense. I have a recording of a very weird rep. Screenshots of employees agreeing to certain things I was entitled then sending a completely different email. The customer service is super ghetto, very rude and say they have no locations. It's like they are not accountable for the actions. I will be reporting this companu to ombudsman. I spoke in live chat and email. I did also upload screenshots to them of conversations between them. I have been out of the hospital for a couple days due to a procedure and I really need good service and they have not only put me in more pain but the treatment was so shocking, I simply had enough. This company is absolutely appalling in their service area. We have so many other grwat delivery services, if they do not want to follow the rules of human rights in Canada then why are they here!?”

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Posted 2 years ago

“The food always takes forever to arrive, and when the order is wrong they won't give you a refund. It's SO expensive, and absolutely not worth it! I'll never use it again.”

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Posted 2 years ago

“i am a business owner and i had a bad exp with customer service every time i call they have different answer for same question and very rude and they want let you talk”

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Posted 2 years ago

“Delivered in the wrong province. Refuse to refund.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,686 reviews