DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,385 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One order, almost everything was wrong, it was cold and refund declined, don't bother using there service.”

Helpful Report

Posted 1 year ago

“The worst customer service I have ever encountered. Multiple live chats closed by customer service employees for a fee charged from a delivery that the driver never attempted. Used this service multiple times & will not use again. Also, will inform all friends and family members of the terrible virtual customer service”

Helpful Report

Posted 1 year ago

“They won't refund even if you send pictures if you order to much and they always mess up you have to eat the cost. I'll hope they go out of business please use every other app but the trash DOOR DASH”

Helpful Report

Posted 1 year ago

“0 stars. Get the wrong order, the driver who "no comprendes" goes back to the house he gave my food to then tries to redeliver it to me. Like I'm accepting $50 worth of food he took to the wrong house 20 minutes ago. Gtfoh. Hire people that can read an address correctly. Customer service is non-existant. F*** this company”

Helpful Report

Posted 1 year ago

“Drivers carry your food like book ..sad 🤷‍♂️”

Helpful Report

Posted 1 year ago

“I'm done with these clowns, 5 orders each progressively worse. These drivers refuse to follow instructions, that is unacceptable. Will never use doordash again in Lewisburg. The drivers are all nitwits.”

Helpful Report

Posted 1 year ago

“I gave DoorDash time to respond to an email I sent a week ago. I ordered DD to be delivered to my work. Long anfld the short, I receive a call from Dasher Support asking if I had received my order. After 20 minutes , the support associate informed me the Dasher had delivered my order to a different address than requested in my orde, did I receive the order? How does that make sense? I asked to speak to a manager or supervisor. Dasher support informs me there is no manager or supervisor in her department. I have a difficult time believing this. I ask for a number to call, she gives me a number, then says: no, use this number instead. 800-288-2020. This is ATT Cutsomer support. I Googled the DD customer service number. I get bounced back and forth between Dasher support and Customer support. I end up speaking to Omar. I asked to speak to a manager or supervisor, he wants to try and help me. Offers me a $10 credit. I politely tell him I don't want the credit, I want to speak to a manager or supervisor. His response: there is no need to speak to someone, I made you happy by giving you a credit. I respond: no, you are buying me off. Bottom line, there are several failures ansld it appears DD doesn't care. 1. I am being asked to verify delivery of my meal when the Dasher has admitted he delivered to a different address. That is not my problem. 2. I asked for a number to contact and was given a false number. That is not how you treat customers. 3. I was told by multiple levels there are no managers or supervisors. A customer should not be denied a request to escalate a situation. Especially when the support associates are not capable of fixing the issue. And I needed to report the associate who provided a false number. I know I am just one customer, so threats of not using their services don't really hold any weight. Just know customer service and satisfaction are obviously not important to this organization. Hopefully Tony Xu would think otherwise.”

Helpful Report

Posted 1 year ago

“Refused to refund money for an order I canceled. I waited over an hour and half. They claim just as I canceled they were preparing my food? Mind you it was 2 burgers and some chicken nuggets? The Wendy's was 15min from my house and I had 2 little ones with no vehicle. Horrible experience and to deal with 2 hunger kids made it worse.”

Helpful Report

Posted 1 year ago

“For second time in yr doordash has charged me 96 dollars for a membership I don't want and when I told them I don't want it they take DAYS to return money. I will no longer use service to pay for uppriced food and sneaky membership practices.”

Helpful Report

Posted 1 year ago

“I ordered mac donalds and got E. coli. I don't recommend the quarter-pounder.”

Helpful Report

Posted 1 year ago

“I CONTACTED THEM TO LET THEM KNOW THAT I RECEIVED MY FOOD AND WHEN I GOT IT ALL THE SAUCE FOR MY STREET TACOS HAD WASTED ON MY FOOD AND ALL OVER THE BAG MY FOOD WAS WET AND RUINED MY SALSA WAS SITTING IN THE HOT SAUCE FOR MY TACOS AND MY CHIPS BAG AT THE BOTTOM WAS JUST NASTY. THEY TOLD ME I WOULD GET A FULL REFUND WHICH MY FOOD COST 28.95 BUT THAN WHEN I CONTACTED THEM AFTER 5 MDAYS OF NOT RECEIVING MY MONEY I CONTACTED THEM AGAIN TO FIND OUT THEY WAS GOING TO GIVE ME $5.00. NO, THATS NOT RIGHT BECAUSE I SENT PICTURES TO PROVE MY FOOD WAS RUINED AND THIS IS HOW YOU TREAT YOUR CUSTOMERS SO I'M DONE WITH YOU ALL AND I WILL GO TO GRUBHUB FROM NOW ON YOU ALL ARE SORRY AND RIP OFFS. I WILL DELETE MY ACCOUNT AND TELL ALL MY NURSING FRINDS IN THE ER AND ICU THAT USE THIS APP TO GET RID OF YOUR APP AND DELETE THEIR ACCOUNT. WE SPEND ALOT OF MONEY AS NURSES BUT WE WILL USE ANOTHER APP FROM NOW ON.”

Helpful Report

Posted 1 year ago

“DOORDASH IS HORRIBLE, ILL STAY WITH INSTACART. JUST ORDERED GROCERIES AND NEEDED LETTUCE, THE DUMMY THAT SHOPPED FOR ME GOT ME CABBAGE. YES THEY GAVE ME A REFUND BUT IM STILL WITHOUT LETTUCE FOR MY DINNER AND THEY WOULDN'T RESEND IT. DEFINITELY DELETING THE APP AND NEVER USING THEM AGAIN”

Helpful Report

Posted 1 year ago

“After waiting one hour for my food tried to call doordash nobody can speak English so why are you here in this country if I went to your country I would have to learn your language right so what's wrong with this will never use door dash again I don't think you should either this is not the first time this happened i believe if you can't speak English go home and learn there how do you run a business like that so if you want take out just get in your car and go get it yourself”

Helpful Report

Posted 1 year ago

“If I could leave zero stars that is what I would leave. I have been using DoorDash for several years to a fault spending thousands of dollars with them. In several occasions my order has been left at the wrong place or missing items. When I advise DoorDash via chat they leave the same message as if they are programmed to be robots. How do you offer a many years loyal customer a $5 credit as a way to say they value my service! $5 is a slap in the face, what can I order for $5z. Anyway, taking my business somewhere else or picking up my own stuff. Not worth the hassle!!!!”

Helpful Report

Posted 1 year ago

“THIS IS FOR JOSH W THE SAINT PAUL DRIVER YOUR A AWESOME HUMAN BEING AND ALL DRIVER NEED TO BE LIKE YOU SWEET AND LOVING.”

Helpful Report

Posted 1 year ago

“Doordash needs to do a better job in the dasher hiring process. The fact that you have people driving that can not read a GPS map is insane. Each time I have accepted a delivery the dasher always says "I'm following gps" ignoring the actual street signs. I literally had a young man ask how does he determine which house to leave the delivery at on the street when the house numbers on our houses are big as day. He then says I didn't know that's what the numbers was for. This generation is so sad. Hire more competent people.”

Helpful Report

Posted 1 year ago

“Doordash sucks! My last few orders required a refund because the wrong order was received. The dashers are unhelpful because they only speak Spanish. Any customer service job in America should have a requirement of speaking in English. I was expecting an omelet this morning but got a burrito. Immediately I was telling the dasher that an omelet doesn't come in a small bag like he had. There would be no hashbrowns or orange juice that I paid for so again, another refund taking 3 to 5 business days. This is a bullsh!t company. Send English speaking drivers 9nly. Sorry if you speak Spanish only, learn how to speak English. This is America NOT Mexico!!!!”

Helpful Report

Posted 1 year ago

“I realize in the days of stocks bitcoin etc we have people who cannot figure out charge it once no no no not twice Dear DOORDASH Uber not 1 problem in 5 years my wife said try the other guys shhh yes doordash quite please in 10 days wrong address 9 out of 10 No bag for my groceries as he said tip was to low 10 dollars is more then enough on a delivery so in all fairness 10 from me and 6.00 plus red light affair 3.00 so I paid 19.00 total so Doordash Uber is my guy bye bye”

Helpful Report

Posted 1 year ago

“Doordash is a joke honestly , the way they go about rates is retarded, it takes multiple 5 stars to get ratings up but get 2 or 3 stars and they take 4 points off your ratings, same when you decline, and for the customers ordering through doordash there are people that are really trying their best at delivering and because of the simplest things you give them bad ratings, which harms the and can potentially have them jobless , all because you're petty and when ordering food keep house lights on so people can see your address , it's common sense, and to rap it up if you ask the delivery driver to contact you to arrange where to place the order when delivered answer the phone or reply to texts , instead of leaving the dasher wondering and wasting time. Warwick Rhode Island some of you people are terrible”

Helpful Report

Posted 1 year ago

“I ordered online from Pita Jungle this evening and paid the $5 delivery fee. The door dash driver did not show up. I received a text that he had handed me my order. NOT TRUE. He never showed up at my house. I tried calling the number I was sent. I tried twice. I called the restaurant, they tried twice. Never received a return call. I called door dash to get a delivery refund as I opted to pick up my replacement order from the restaurant. Door dash refused to refund me the $5. They said they don't do that. What a sham!!! No long have my business.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,385 reviews