DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim that orders are delivered,but they deliver to wrong address and when they are informed about it you don't get a refund. They are after your money and don't about their customers.”

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Posted 1 year ago

“Door dash screws up and then blames the client was not home… I have you on video…. What a rip off. So I ordered from total wine Boca 4 bottles of bourbon and 3 cases of liquor show up… I did the right thing and refused the order because it was not mine. Then I get a notice email that it was returned because I was not home. I called and had to wait 30 minutes to get a refund and they would only refund me the bourbon not the delivery fee or tip … they said I was not home. I have the driver on video delivering the wrong order. Manager refused to get on the phone said it was not his problem. I am so done with total wine rip offs.”

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Posted 1 year ago

“The app and support are horrific!!”

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Posted 1 year ago

“I have had drivers stealing food! They will send pics to show the food was picked up and then they have an issue and the order is canceled! Like...how is the order picked up and 5 minutes later the dasher has some sort of "issue"? Then Door dash wants to issue credits instead of refunds! No! Give me my money back, this is ridiculous! I will NEVER EVER order door dash again and I will tell anyone if you can't get delivery directly from the merchant.... don't do it!”

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Posted 1 year ago

“Sent my food to.the wrong place and wouldn't refund my food or money I'll never order from doordash.”

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Posted 1 year ago

“I'm not using your service again. Totally unprofessional”

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Posted 1 year ago

“My first and last DoorDash order. After I placed the order for the previous day I wanted to change the time of the delivery. DD changed the date of the order. When I called customer service they wouldn’t correct the date. I cancelled the order which was $298 and they only credit me back $44.00. When I strongly stated that was t right and that I wanted the full refund, The customer service person said “thank you for calling DoorDash and hung up on me. Now I have to do a dispute with my credit card company!!”

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Posted 1 year ago

“On 11-22 -24 I placed an order for delivery, never received it and still have not received my credit. I will be contacting the BBB and filing a complaint with CFPB. Anyone else having this issues should do the same.”

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Posted 1 year ago

“Someone has hacked into the account information on your Apo. They are stealing EBT allowances from your customers. The reason I am saying this is that as soon as I put my EBT information on your platform my total allowance was stolen and you are the only ones that had my EBT information. I lost everything because your platform is not safe.”

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Posted 1 year ago

“Ordered from an Italian restraunt to be delivered to Electrolux warehouse. Yall sent my food in the opposite direction then back to the restraunt. I want a refund. Yall are a joke. I'm deleting this garbage app as soon as I get my refund. I'll tell everyone about this bs experience.”

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Posted 1 year ago

“Didn't follow instructions. Deliver Food to a different apartment. Didn't communicate at all.”

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Posted 1 year ago

“Gigarta's DoorDash Customer SerVice 8O541O,56 OO precise location remains unknown; scholars have speculated that it may correspond Gigarta's precise location remains unknown; scholars have speculated that it may correspond”

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Posted 1 year ago

“Do not use this app. I never received my order and I messaged the delivery driver. The driver didn’t speak any English and I couldn’t communicate with them.”

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Posted 1 year ago

“how does doordash expect for english talkers to understand a Spanish talker i was waiting for my order im standing outside and this doordasher talks to me in nothing but spanish that i dont understand how are tou going to hire someone that doesn't speak fluently english in AMARICA like count yalls days”

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Posted 1 year ago

“Do not use they don't want to give refund i ordered a 8 pc chicken came raw I st 61.00 I only got 10 refunded shame I am deleting my account”

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Posted 1 year ago

“Doordash customer service workers are awful and terrible, I almost had an allergic reaction because of a mistake made with my order and when i tried to get a refund they gave me partial money and not a full refund even though i wasn’t able to eat my meal and almost had an allergic reaction, when i tried to contact someone i had multiple people straight up ignore me, all they said was sorry but i can’t do anything, so doordash will allow people’s health to be at risk and there isn’t anything they can do to make these situations right. At one point i was on a chat with an agent for customer service, and i was trying to explain the situation to him and he straight up just ended the chat without even discussing my issue with me.”

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Posted 1 year ago

“Doordash keeps overcharging my account. There were three separate occasions where they overcharged my bank account but their receipts were not adding up. When I talked to customer service they were very unclear about why they kept over charging my account. Absolute worst place to have food delivered from use a different source.”

DoorDash 1 star review on 3rd December 2024

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Posted 1 year ago

“If I could leave no stars I would , the driver stole our food and there suggestion was call the place I ordered from since I ordered straight from there . I will never use door dash again .”

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Posted 1 year ago

“Door dash takes people money, if you have something missing they will not refund or replace what was missing so more less there taking your money! Then all the extra fees”

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Posted 1 year ago

“Always a problem when ordering from DoorDash. They didn’t want to refund me my money when my order never showed up. It’s definitely not worth ever ordering from DoorDash. People lie and steal the food continuously, but if you put a complaint in it’s a lie”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews