DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Trying to get a refund for food not delivered and it’s impossible. It’s next to impossible to communicate with someone and they have a “sorry that’s our policy, better luck next time” approach. Just like everyone else, I will be going to uber eats.”

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Posted 1 year ago

“They left out almost 20$ worth of an order, then refunded me .87 cents. The support team claimed they’ll get back with me and never did.”

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Posted 1 year ago

“Door dash is horrible I been a costumer since they started, never received my order never got my money back , ordering from Uber eats from now on”

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Posted 1 year ago

“My dasher came from Redwood City (miles north) for a pickup at the Stanford Shopping Center, picked up what was already melted, then sat in an adjacent parking lot for a full ten minutes before heading my way. Then he couldn't find our apartment, something most other dashers can do. When the order finally arrived, the Pinkberry yogurt (five cups for our family) was soup.”

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Posted 1 year ago

“Stole $59 from me”

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Posted 1 year ago

“Door dash drivers clearly can’t read street addresses on the front of houses because every time I order Taco Bell or anything else on door dash it gets delivered elsewhere and I never get my food leaving me. Done with it. Will never use their app or order from businesses associated with them again”

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Posted 1 year ago

“Every time I go to order something it's always out I've already been charged for it and have to wait for my money how about check for the item first then charge people I'm tired of dealing with this if this persist I will no longer use DoorDash”

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Posted 1 year ago

“New review policy on dasher not delivering. Takes a full day. Horrible horrible. Still waiting for a 20 refund”

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Posted 1 year ago

“I ordered doordash twice today both drivers had no idea where they were going in a small apartment building never again goodbye app!!”

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Posted 1 year ago

“Door Dasher Tamika stole my order! It’s a shame people like that have to ruin it for others that’s actually trying their best to provide for their families. I will NEVER have my order delivered! Shame on you! I requested for my order to be handed to me because I live in a new area and it can be confusing to find. I didn’t receive a call or text. I even called and texted the driver! Nothing back! The only reason why I’m giving DoorDash a 2 star is because they did refund me my money and more! But shame on the person who stole my food.”

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Posted 1 year ago

“They deliver the wrong order apparently for one person and then deny my refund because I can't provide a receipt that was never provided. Three hours later no food or money.”

DoorDash 1 star review on 7th December 2024

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Posted 1 year ago

“The doordash driver Anthony not only delivered to the wrong address,when I called him to have him deliver to my house he got angry on the phone using the "F" word, again saying "Fu@@"when he handed me my bbn order in the middle of the street, then squealed his tires when he left nearly running me down in the process. Reckless driving and foul language don't impress customers. I did get a whopping $5.00 credit for his behavior and a refund for the order but that ino way covers his language or lousy attitude and reckless driving.”

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Posted 1 year ago

“bad service, Alway sending none speaking English driver hiring none documented. people ..”

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Posted 1 year ago

“So I would highly recommend to NEVER make 2 different orders of the same item. I ordered what I thought was going ti be 2 medium pizzas from Shakey’s (I ordered from the order again section), but it turned out it had only done 1 order of a medium pizza instead of 2, so I had quickly added on another medium pizza. Fast forward to when my order is supposed to be picked up by *a* driver, I get a message from ANOTHER driver claiming that someone had already picked up my order. I was very confused as to why the same order I had from last week needed TWO DRIVERS!?!? Like sure, I had technically done a separate order for the other pizza, but it was literally the same thing, so two drivers shouldn’t have been necessary at all. I then get notified in the span of 10 minutes that both my orders got cancelled and I’ve been receiving a refund. It turns out I won’t be getting one for 5-7 business days??? Absolutely ridiculous and pathetic service right there; why can’t it be an instant refund?”

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Posted 1 year ago

“When it works, it works, and I've loved it for years. When it doesn't and you're hungry, its quite frustrating. I get that their drivers are contract, so its a crap-shoot for what you're going to get, but delivering to a wrong address with the incorrect number in the picture is just lazy. I'll forgive once or twice, but I've hit my limit today. I attempted to contact the driver to no avail, and in my neighborhood, I absolutely don't want to creep onto another person's property in the middle of the night to look like I'm stealing food off of their doorstep. I'd have no problem paying the obvious markup for every restaurant along with service fees and tips if there were 100% consistency, but there isn't. Now I'm hungry, got my refund, cancelled my subscription, and am waiting another hour for food. I can definitely take some time out in this "free time" to leave a review for how I feel as well.”

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Posted 1 year ago

“The most garbage app I have ever seen the mostttttttt sh***** app in the whole world!!!!!!!! For the second time the are stolen my credit cards and they never save people account and when I want to remove the card the won’t let u to delete it and when u want to to cancel the order they won’t let u to cancel it and immediately they will prepare the order for u even if u do it by mistake God take u guys who ever did this garbage can app!!!!!! I poop for the manager god take u as soon as possible mf***^ no one is breaking the money so easily to u guys still it for the second time im saying this app never protect people privacy f*** u”

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Posted 1 year ago

“Most of Dasher were rude, had no English at all, and hard to communicate with bad attitudes. DoorDash company needs to have basic standards for hiring delivery drivers. Unprofessional, and irresponsible!”

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Posted 1 year ago

“First off this is the second time that this has happened to me within a two week timeframe the first DoorDash or literally got the food close out my ticket never delivered it second DoorDash, today never came to my house never delivered it. you call into the DoorDash or chat support and you’re expressing how you feel and it’s like everybody’s blowing you over and does not care. You can ask to speak to a manager because the only have one options I’m sorry the only option they have is to issue a refund and you wait three days to get your refund when it doesn’t take them three days to take it out of your bank account. I am really starting to feel like I am being targeted and discriminated towards. I don’t know what DoorDash has going on, but I feel like an event that your food is stolen by the drivers who you forces us to go ahead and give them an extremely huge tip when the food is not gonna cost that much if I went in in person and got it I just feel like this company sucks all you guys keep doing is getting horrible reviews because you really do not do any thorough check on your drivers if you did do thorough checks on your drivers we wouldn’t be talking about this incident happening two times in a row two different restaurants and two different drivers so there’s clearly DoorDash is not doing a thorough investigation of their drivers and the customer is never right with DoorDash. You barely can speak to anyone once you ask to escalate up to a supervisor each rep disconnects and hangs up on you. Will never get any other dollar from me and I will be removing this app off my phone and every chance I get I’m gonna write a nasty negative review.”

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Posted 1 year ago

“If I could give no freaky stars, I would. This company has been taking money out of my account fraudulently. I do not have a DoorDash account, and when I called DoorDash support, they also confirmed I don't have an account. I have a new bank card that I just received last week. So how in the heck is DoorDash taking money out of my Cash App account? This is every month. I was told by the support person that there is nothing that they can do to refund me money that has been taken out of my account because I don't have account. The stupidest thing I have ever heard. No account, steal money out of my account, and can't give my money back because your reason is I don't have an account. I will handle this matter legally. DoorDash will regret they stole money out of my account. By the time I finish with you in court, DoorDash will no longer exist. Wrong person to steal money from. Don't do any business with DoorDash. This is a very unprofessional, unreliable company to do business with. Look at their reviews; it speaks for itself.”

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Posted 1 year ago

“I ordered dinner, it was delivered but not to my house, the dasher took a picture and it was not my house. I had to hassle with them for 3 hours till they told me they denied my claim. I have never had such horrible customer service and I will dispute it with my credit card company.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews