DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,385 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doordash needs to crack down on their drivers asking for tips, and/or additional tips when a tip has already been applied. The drivers lately have been out of control. I understand many of them call the tips a "bid for service" but until Doordash changes the verbiage on their app to match this opinion, this needs to end. This is coming from someone who always tips 20+%.”

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Posted 1 year ago

“We specifically had instructions on the order ticket not to have dressing and cheese on a $20 salad and it came with tons of dressing all over it and the restaurant says they can’t do anything, so DoorDash gives me a $6.85 random refund when the whole salad can’t be eaten. I’ll go pick it up next time and DoorDash can become like WeWork…non-existent!”

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Posted 1 year ago

“I HATE THIS COMPANY I HAVE USE THEM OVER AND OVER AND OVER AGAIN,BUT THEY STILL MANAGE TO DISAPPOINTMENT ME .. I ORDERED A SMOOTHIE AND WHEN I GOT A NOTIFICATION SAYING THEY GAD ANOTHER STOP BEFORE ME I KNEW IT WAS GOING TO VE A COMPLETE DISASTER!!!!! I LITERALLY STAY FIVE MINUTES AWAY,BUT I DON'T HACE A CAR AT THE MOMENT AND DECIDED TO TRY IT AGAIN BECAUSE IM NOT FEELING WELL..NOW JUST LAST NIGHT THEY LEFT MY SIDA OFF MY ORDER..THEN ALL THEY WANT TO REFUND ME IS $3.00 OF A $20.00 ORDER OK KOOL.. NEVER I NEAN NEVER AGAIN.. Trying to upload a picture of the Cup of Green watery colored water I received that supposed to have been a Smoothie 🤮🤮🤮🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️”

Helpful Report

Posted 1 year ago

“I ordered a meal and the charge was about $30. I didn't mind the charge but service was terrible. The delivery driver didn't speak english which seems to be the norm lately. Mistakingly, I had the wrong address for delivery and I repeatly tried to contact the driver to notify her of the correct address. First I was hung up on,then I sent several texts with no reply. My order was never delivered to me even after several attempts to contact the driver. I called doordash to try to rectify the issue and was directed to the restaurant, then was redirected back to doordash. Wasted over an hour on the phone, just giving a runaround. It's not the customers fault that most of drivers they hire don't speak english and will not try to talk to you. Just easier to just not answer the phone or texts. The last three doirdash orders never reached my house, poor service because they can't communicate.”

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Posted 1 year ago

“Ordered my son's birthday cupcakes in Kansas City MO like I do every year. Doordash driver texted me that the cupcake bakery did not pack them well because they didn't use cake toppers and they were damaged. Also told me it wasn't that bad and they were edible. I told him NOT to deliver and to get more and he said the store had refused him and blamed him. Called the store and they said they had not heard from him and they would gladly redo the order. He delivered them anyway. Please see the photo. Called "corporate" because they won't supply a local number and they refused to redeliver but gave me my money back. A simple birthday gift gone ruined due to the incompetent drivers Doordash hires. Never again!”

DoorDash 1 star review on 29th October 2024

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Posted 1 year ago

“Doordash delivered to wrong address and declined refund. I guess doordash can just deliver where ever they want! Don't use Doordash!!!!!! Their customer service sucks! Reported to BBB not sure what else I can do :( BS”

Helpful Report

Posted 1 year ago

“They charge you for express service an additional $ 2.99 I got my order in over one hours (more than any single delivery) and today they were expecting me to wait for an hour and a half since they did not have dasher This is not a service at all”

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Posted 1 year ago

“Ordered Mr Sub from Waterdown, driver did not deliver my sub although i received notification that Varinder confirmed he handed it to me when in fact he didnt! Missed my Lunch at work!! If I could leave ZERO stars I would!!”

Helpful Report

Posted 1 year ago

“Me and my girl been doing DoorDash for only 3 days and have ran into other Dashers getting orders and we should get priority on it, had to decline is few for distance but other than that take everything and always get skimpy low pay orders and have had 5 issues in just 3 days. Even after investing in a huge, appropriate & approved expensive pizza case and no pizza orders. Dunkin Donuts in Belleville, Ohio is closed after 9pm and there’s no place to leave a message about it. ~terrible experience so far and half credit on a few dollars doesn’t matter after 1/2 a tank of gas is gone. They don’t have an easy way to get ahold of a person and/ or leave a Dasher comment Almost feels like a scam and I want to be done with it but keep giving them a chance but with the difficult times just to reach customer service when simply pressing 0 is of no help I feel like we should just try a different app. I hope they fix these issues soon I can’t find anywhere to report that Dunkin Donuts in Bellville, Ohio is closed early at 9pm for a week. I actually like DoorDash but service for Dashers is a joke right now and who knows how many better orders we missed for partial credit on an out of the way drive. Argh, sigh”

Helpful Report

Posted 1 year ago

“I used Door Dash for the first time a few weeks ago. The order and delivery were fine. Yesterday, I had a $9.99 charge on my card for Door Dash Plus. I didn't authorize the charge, and I didn't receive an email that I was enrolled in it. Also, when I went to my account, it showed that I wasn't signed up. I attempted to chat. The wait times said less than one minute for over 20 minutes. An incompetent foreigner began the chat. I explained the issue. The agent continued to ask me about the delivery charge. I escalated the complaint. I received a call from another incompetent agent. I disputed the charge with my credit card company, canceled the card and had another one reissued. And, I won't be dealing with them again. Grubhub is the best; and, the least expensive. And, credit cars information is safe!”

DoorDash 1 star review on 28th October 2024

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Posted 1 year ago

“They deactivated my account for 1 delivery they said I didn't complete and that's a lie I've always completed my deliveries I need MONEY I mean I'm not doing it for fun”

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Posted 1 year ago

“I ordered Pollo Tropical through door dash did not get all items and still have not got my refund day 10 and neither my bank or door dash want to take responsibility.....will never order from door dash or Pollo Tropical again.....it should be better checks and balance”

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Posted 1 year ago

“Worst service, no follow up, no structure, good luck with any response. Absolutely do not use if you have a choice”

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Posted 1 year ago

“Door Dash group of thieves and thugs. I ordered thru this app 3 items and received only 2 . Called the restaurant they said we skip. I complained to Door Dash they issued me half the refund of that item. So I received nothing and paid for the item along with taxes and their in competent fees. Their customer service is pathetic you can not chat with them they always shut the chat by saying they can not do anything about. Every body should boycott this Money suckers app. Shame on you Door Dash.”

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Posted 1 year ago

“Horrible. My order was cancelled twice… waited over 3 hours for my food that was supposedly being remade. I am so angry. Worst delivery service ever.”

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Posted 1 year ago

“Doordash is terrible! You order food and then they pick up other food and deliver it before your food. Never mind the complete disregard to somebody's food that they're getting, they understand bacteria and bacteri starts growing within a certain period of time. Unacceptable, shame on you Door Dash”

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Posted 1 year ago

“Delivered 1 item out of 3 then delivered to the wrong address and now they won’t refund me my $55 I spent on my kids Halloween costumes, worst service ever!”

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Posted 1 year ago

“You have got to stop hiring drivers that don’t speak list and that are not from this country. I am sick of dealing with your drivers who don’t speak English. It’s not my job to teach them English, to teach them where I live! This is United States remember that.”

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Posted 1 year ago

“The delivery fees change from what's advertised on the face page. When you go to the cart, they double your delivery fee. The restaurant is only 2 miles from my house and I have never paid $6.99.”

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Posted 1 year ago

“I'm late to the food delivery game and let's just say my first experience will now be my last with Door Dash. I ordered via a restaurant, put in a 25% tip and then saw that my order had been delivered so I went to the lobby of the hotel and there was no order. I called the restaurant and they shared with me that this often happens with Door Dash as anyone can sign up to work with them and they don't use any identity verification to check to make sure the person is who they say they are. So essentially I was out of $38. I will make sure to order from Uber next time as I know they do use online identity verification and they also provide/share tracking of the driver. Amazing that they are still in business after reading some of these reviews. CRAZY!”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,385 reviews