DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,385 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and all the food and drink were in tact. Very polite”

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Posted 1 year ago

“Horrible delivery service. They delivered my food and it was dumped out in the bag and they refused to give me a refund even after I sent them pictures.”

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Posted 1 year ago

“I ordered food through DoorDash and went to pick it up at the restaurant. Upon arriving, I was told that the kitchen was closed and that the order never should have been processed. The restaurant staff was unwilling to help me reverse the charge with DoorDash and suggested I dispute it with my credit card company. That was useless because the credit card company verified the charge with DoorDash, and DoorDash didn't bother to check with the restaurant. So, basically, if your order doesn't get filled, and the restaurant won't help, you're screwed.”

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Posted 1 year ago

“After MONTHS of providing 5 star service, with extremely high scores on my ratings... Doordash refuses to make me a PLATINUM member. My personal ratings have been stuck at 4.66 for months. No change what so ever!! Just below platinum. It never changes. This is statistically impossible!! WE ARE ALL BEING MANIPULATED BY DOORDASH. As for me, I'm moving onto a company I can trust!! Beware!!!!! Marcus St Janes”

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Posted 1 year ago

“First driver took over an hour and didn’t even move their vehicle to get my order. Then canceled the order. Second driver showed up to the restaurant and said that the food had already been picked up. Then doesn’t respond to me and cancel my order. This is 2 1/2 hours after I made my initial order, I took the app off my phone and will never use this company again”

Helpful Report

Posted 1 year ago

“Horrific scam, not a service. If you’re thinking of using them, just don’t. Cancelled my order TWICE in one evening while I was waiting for dinner. More than three hours of trying to get ANY food delivered to me and I’m still sitting here waiting.”

Helpful Report

Posted 1 year ago

“I ordered my DoorDash meal at 7:30 my eta was pushed back four times and I will not receive my food until 9:30. I’m outraged. This is ridiculous. My dasher is making a ten minute drive a forty minute one. The reason behind this? Discrimination against bad tippers!! It’s not my fault I’m not gonna pay some weird ass guy to drive around getting food anything extra than what DoorDash is already robbing me. WOULD NOT RECOMMEND!”

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Posted 1 year ago

“two nights in a row door dash got the order incorrect. And tonight the order was delivered to the wrong address. I will not use this service again!!”

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Posted 1 year ago

“They are slow and the dashers often cancel and then a new dasher does not pick the order up. I always have to wait an 1 hour plus for my food and by that time it is cold.”

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Posted 1 year ago

“Company is simply robbing people. My receipt shows a total of $32.60 yet they charged my CC $42.10. They are now going through some "internal investigation" in response to my complaint. They take their sweet time in responding/addressing issues, yet it takes them NO time to simply rob you.”

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Posted 1 year ago

“If I could give a rating of zero I would! My dash driver made a pit stop before delivering my order. I saw it him on the map go in the opposite direction of where I live and when I called him he told me that he had to make a pit stop before delivering my order which arrived frozen! I will not use this service again as the drivers are unprofessional and so are the customer service people!”

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Posted 1 year ago

“Doordash delivered the wrong item, and have refused to pick it up and refund my money. I've alerted the Better Business Bureau. You should too.”

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Posted 1 year ago

“$32 for a small Cole slaw and green beans. Called to let them know they didn’t bring my ribs and they said they couldn’t process a refund. Canceling with credit card and they can eat a dick”

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Posted 1 year ago

“I order things on door dash and receive things even though I tell them if they don't have it to issue a refund. I receive a substitute that I didn't order and am told I'm not acceptable for a refund. I have to accept the substitute even though I asked for a refund prior to the order. False advertisement? Yes! Want to lose hard earned money through this app.Yes! Get ready for it. Customer is not right on this site! Has happened several times? Yes!”

Helpful Report

Posted 1 year ago

“Driver approached with my order and wouldn’t give me the order because after waiting 3 minutes he cancelled the order. Note I messaged him after he said he arrived i was coming and he still cancelled the order. Customer service was AWFUL would not help me. I called 3x and they would not get me a supervisor, instead they said they escalated the issue and would hang up. I eventually just cancelled my account. I lost $36, no food and no resolution. What a waste of time. Dont get suckered into their bs”

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Posted 1 year ago

“We usually use Uber Eats. I thought I’d give Door Dash a chance again. Big mistake! The order was slow and the food was extremely cold. I don’t blame the restaurant. No issues in the past. Apparently DoorDash has no way to keep food hot. They offered a $3 credit on a $60 order! No wonder the founder of DoorDash is rich enough to be on Shark Tank!”

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Posted 1 year ago

“I ordered 60 dollars worth of food and never received it. The dasher wouldn't answer my texts and I've been trying to get this fixed for an hour. This is ridiculous and now I don't have anything to eat.”

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Posted 1 year ago

“Tonight I ordered $40 worth of food, the address I selected did not go through on the app and took my dasher to a completely different address. The dasher told me to call DoorDash customer service and all I could get back was 7 dollars on a 40 dollar order. I canceled my order like the dasher told me but customer service told me since the driver went to the address that I couldn’t get a refund. All I wanted was a refund do that I could reorder and all I got back was 7 dollar in 3-5 business days 😡”

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Posted 1 year ago

“A door dash driver left my order at someone else’s door and when I called customer service they said they would refund my money within 3 days, well they never did and it’s been over 2 weeks. I’ll never order from them again!”

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Posted 1 year ago

“They always mess up orders take full price screw up and give a partial credit even though you never get whats ordered. Dont use this scam site”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,385 reviews