DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,681 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Save your money. Do not waste on this company. The reasons your food is cold and missing items is because you have thousands of Illegal immigrants being paid by Doordash that showed up overnight and have taken work away from actual citizens, who drive mopeds beczuse they don't need a license to drive them, they drive like they're asking for a death sentence and most of the time they are bring you your orders in a bag that js hanging off a handlebar, drink in other hand or in lap. Reason why food is cold and items are missing. DoorDash refuses to take responsibility for their internal issues and let me tell you that there are many! I was deactivated a few months ago because my completion rate was 89% and not 90%. The 10% of orders that I didn't complete were due to unforeseen incidents that were out of my control and that I reassigned before even picking up these orders. I had chunks of metal in my tires one time, screws and nails in other times and please see attached for the rest of the review! Thank you”

DoorDash 1 star review on 17th December 2024

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Posted 1 year ago

“Took my order and confirmed it was on the then told me the store wasn't accepting door dash orders.”

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Posted 1 year ago

“percent acceptance DoorDash CUSTOM;E'R SERV'I'CE +1 (805)-41O 56 OO DOODASH ';PHONE; NUMBER'+1 (805)-41O 56 OO rate lol 😂 I don’t think I’ll ever deliver for DoorDash ever again. It’s a scam with cheap quality. They don’t pay for gas or other stuff. They lie. I’ve been rejected by them sooo many times. They don’t work with you and try to fix problems but opposite. I hope trump deports”

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Posted 1 year ago

“My neighbor lets her kids use her account and they all get high while driving. Alot of times they take the food and say it wasn't ready or says she doesn't have base credentials”

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Posted 1 year ago

“Honestly, this service makes no sense. I just had a driver take off with my delivery and what’s to stop another one from doing the same? Just turning off the phone and stealing the food. DoorDash is a waste of time”

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Posted 1 year ago

“I’ve been dashing for 5 years and everything was good until illegals arrived and they killed the dash company. I almost completed 10k deliveries with 5 star rating and I got deactivated cuz I declined to many orders with 87 percent acceptance rate lol 😂 I don’t think I’ll ever deliver for DoorDash ever again. It’s a scam with cheap quality. They don’t pay for gas or other stuff. They lie. I’ve been rejected by them sooo many times. They don’t work with you and try to fix problems but opposite. I hope trump deports all the illegals back where they came from and DoorDash loose a lot of drivers lol 😂 it’s a pathetic influence. Ubereats and grubhub are wayyyy better to work with and they always answer phone calls fast and pay is better. DoorDash SUCKS”

Helpful Report

Posted 1 year ago

“I ordered through door dash and got a call that the store is out of stock for kimbop that i will get a refund. They didn’t tell me how many days it will be processed. I followed up and they said they can’t provide a refund because days have passed. I never got a refund. LIES. I’ve had a dash pass since 2023 but i’m so disappointed. Cancelling my membership. Poor customer service. Their agent was rude and didn’t help at all. Don’t bother ordering from this app.”

Helpful Report

Posted 1 year ago

“For the study, researchers Doordash CustOm;er ( Servi'ce +1 8O5 ( 41O) 56OO'' Doordash PHONE-NUMBER +1 8O5 ( 41O) 56OO' tables get wiped by those towels,lay in the table shower. Do you hear about the coronavirust the length of the participants’ telomeres,”

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Posted 1 year ago

“I ordered food using doordash. I work at a hospital and wanted it delivered there. I was messaged when the driver was on the way. 15 minutes went by and the driver, named Martha, stated she was on her way. Never showing up I got a $4.00 refund then a call from some guy thanking me for lunch, the driver. I called doordash and was told they do notnissue refunds. I toldnthem there dasher was having lunch on me. They apologized and asked if I wanted to reorder and pay again. Ot is time to stop using doordash.”

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Posted 1 year ago

“I just don’t understand why if someone pays $4 for the extra quick delivery, why they still send the dasher to another house first, paid the extra money and though it might not be a lot of money, I still should’ve gotten the order in 10-20 minutes and it’s been almost 30 minutes. Not upset with the dasher, I can just see that he went to a different location first, door dash should know he can’t make it to two different locations on the opposite end of city in 10 minutes”

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Posted 1 year ago

“Door Dasher had problem not his fault completing an order & had to cancel it at my door. DoorDash has charged me for UNDELIVERED items NOT MY FAULT. Denied my request. DOORDASH STOLE FROM ME. WITH IMPUNITY. Caveat emptor beware beware NOT WORTH the membership.”

Helpful Report

Posted 1 year ago

“Door Dash will only “refund” a small amount of your order! I had to cancel my order when I realized there’s was a $10 delivery fee! I called the restaurant to cancel and then door dash with in minutes. And I am only receiving $11 of a $50 order! No food and charged $40! Smh”

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Posted 1 year ago

“At first I thought investiva was amazing because the returns were incredible but they employ a martingale strategy that resulted in my colleague almost losing everything. He lost it all, A I X A L T D . C O M made it almost because they got all the money lost back to him.”

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Posted 1 year ago

“Trash! Driver lied and stated he waited for 10 minutes at the valet station!! Total lie! He took a picture of the front of the hotel, failed to pull around to the valet and call me! He didn’t deserve a tip!!! I hate this company. Never again. I miss the old school pizza delivery drivers! Door dash sucks!!”

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Posted 1 year ago

“Worst delivery ever. Guy came to my house driveway and never delivered the food. I would stick with Uber eats from next time. You see door dash, run and do not look back”

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Posted 1 year ago

“I ordered food for delivery but for some reason it was made for pick up I tried fixing it through the app they have no way of fixing it so I cancelled the order told I would not be charged I was still charged contacted their support and they then called me was told on the phone that I would be getting a refund to give it a hour and that they would be calling me back after two and a half hours no call and no refund so I contacted them again and and was hung up on so I was made to call back now they are trying to say I will not receive a refund so Im being charged for food I never got and was told they flagged my account for to many refund requests this is the one and only time I have ever made a refund request they don't even deserve the one star it makes you give them to leave the review trash company don't give these people your money they will not make it right if they screw up and you'll be forced to pay for food you will not receive”

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Posted 1 year ago

“Doordash didn't even deserve a one star. The dasher Quintonna in Brunswick ga does my did of at the wrong house. I watched her so it. When I called her as she was leaving i asked if she was the dasher and did she just drop food off at a house then back into a ditch might i add. She said she was the dasher and i mentioned that was the wrong house. She said she's already at the highway which she wasn't cause I had just watched her back out. She hadn't even left my road yet. Sir was not going to bring my food to the right house and she hung up on me when I asked what's gonna happen more cause she left my food there AND she got my tip. Do not use door dash. They are so bad at customer service and most of the dashers i met l have met are rude. This is the second time I have experienced this with door dash. Never again.”

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Posted 1 year ago

“This is the second time I've got my food cold, not like warm but cold. The restaurant is literally 5 minutes away. Then I get the message my dasher is completing another order first and they are going in the opposite direction of my place. Maybe door dash should supply their drivers with equipment to keep my damn food at least warm. I have pick up food from the same restaurant and it has never been cold when I got home. I guess I can only use door dash for cold food orders and pick up my own hot then maybe my dinner will still have some heat. I think I'm done with Door dash. Cold food isn't a convenience”

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Posted 1 year ago

“TWICE today they delivered to the wrong address! I have a broken leg, so I couldn't be out on the street to intercept the driver. I will NEVER use Doordash again. They cost me almost $80 today, plus I never got lunch!”

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Posted 1 year ago

“many people lay on those Dordash CustOm;er Servi'ce +1 8O5 ( 41O) 56OO'' PHONE-NUMBER ), tables get wiped by those towels,lay in the table shower. Do you hear about the coronavirus? I would recommend this massage place . Is getting a cheap thrills worth it. Be smart .”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,681 reviews