DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,526 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because I have covid I cannot go into a store, so I ordered through Doordash, they delivered to the wrong place, they will refund but it will take up 3 to 5 business days, I don't have enough cash to reorder. I personally think because I can't go into a store that they should, on their dime fill my order”

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Posted 2 years ago

“Only cause I can’t give 0 stars”

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Posted 2 years ago

“Get drivers that speak English and don’t screw up your food.”

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Posted 2 years ago

“First of all the Dasher never called me on my cell, I ask for this service because I am working and cannot step away for long periods! Secondly, I have reached out to Doordash about this horrible Dasher practice, of Doordash drivers who place people's delivery food bags on the floor mat on the passenger side, we have become too nonchalant about cleanliness. We just came out of a Pandemic! People's shoes are not clean items and door dash should instill in their drivers to place people's expensive meals in a Doodash box or on their back seat which should be covered. I am always happy to do business through Doordash but extremely disgusted to accept food when I see them handing it to me from the floor next to their feet. of their vehicle. I don't even put my purchases on the floor of my car, for Food Safety and prevention of any contamination. We live in very difficult times. I ask again to please change your delivery methods. I will post my issue on Google tonight. There may be many people that feel the same.”

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Posted 2 years ago

“They suck there’s always a problem and I couldn’t get my refund.”

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Posted 2 years ago

“Jennifer from San Antonio door dash by LA Cantera was my driver. I ordered 4 boxes of pizza through door dash for my hard working employee's who doing a double shift. Jennifer calls me to say she cannot find my building. My building is huge and takes up half of one side of LA Cantera. On the phone she tells me "oh well I can't find it " and takes off with my pizza. I called pizza hut she did not return it..called door dash and they only gave me half refund. I called back and they finally gave me my full refund. I told them pizza hut told me that they never received the pizzas back. So Jennifer is out there enjoying my paid for pizza. My staff did not get their reward lunch for working a double. I reported her to door dash. If you see Jennifer on your order cancel...you might not receive your order and can end up in my situation. I hope it was worth your job Jennifer.”

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Posted 2 years ago

“Avoid using DoorDash for food orders! They charged my credit card but didn't deliver the food. Their customer service was terrible, the driver dis not speak word of english. I won't be using them again. I'm left hungry, out of money, and totally mad. Never again!”

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Posted 2 years ago

“Drivers are assholes as they can get away with it. I was verbally abused by one and he was trying to intimidate me as a woman. Called door dash and they didn't care at all, lied about bringing it up to management and never heard back. Gross company. In Whistler BC.”

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Posted 2 years ago

“I ordered food and they forgot part of it and they refuse to give me a partial refund! I called and asked for a supervisor and was told there was not one available. They called me the next day and I was told I was not getting a refund bc there was a picture from the dasher and I tried to explain they can not see what is in the bag. The supervisor Samuel hung up on me.”

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Posted 2 years ago

“Terrible……food ordered, Never Delivered!! Had a chat with Door Dash they say, it was, however called the restaurant, spoke to manager, food is sitting under “‘hot lamps” Door Dash says they reviewed the order, but cannot refund. Wish their was a 0 stars Will not be ordering thru Door Dash ever again!! $78.98…will fight it with our Credit Card Company”

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Posted 2 years ago

“Ordered the 1st time from Modern Breads Bakery, waited 2 hours for arrival, then the app said food was delivered. My doorman said no food was in the lobby. I called to complain to doordash - they issued be credits. I ordered again from Orewashers and spent the credit and $5 more dollars. Same thing happened. How can I order food and it be delivered in less than 5 min? I’m waiting on hold for customer service to explain. I was told just reorder - like what? 2x in a row - no. I do not want a credit I want my money back.”

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Posted 2 years ago

“I missed a delivery and doordash didn't give me any alternative to get my food and rejected a refund. They just kept my money and kept it moving. The driver might as well left the food. I lost $70.”

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Posted 2 years ago

“Hour late with my pizza, ruined $30 of football day pizza”

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Posted 2 years ago

“DO NOT order food from Door Dash! Credit card charged. Food never delivered. Customer service horrible. Requested credit card to be credited. Instead, Door dash credit!!! Lied too. Not a good experience and will NEVER use them again. Still hungry. Out $$$ and looks like dinner will be a bowl of cereal! Well done DD!!! 😡😡😡”

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Posted 2 years ago

“Most of their delivery people don’t speak English, so if getting to your place requires any specific instructions, don’t expect them to find it. The vast majority of people they hire seem to be completely incompetent. I am not a one time user, I have used them dozens and dozens and dozens of times and half the time they are totally, totally incompetent. Someone should run this company out of business and set up a good app which has competent drivers. This is capitalism at it’s worse.”

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Posted 2 years ago

“Absolutely disgraceful, took over an hour to receive our food after it had been collected, watch the driver do other deliveries before he arrived to us, food arrived cold and soggy, not the first time this has happen, customer service no help at all, no refund offered, will never use again. Do your self a favour and never use Door Dash”

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Posted 2 years ago

“Doordash refused to give me a refund even as after their own dasher's picture confirms what I said!!! It's clear as day that only one drink is in the picture and I ordered 2 combos among other things and the bag is too small for the rest of the food. Doordash are thieves!!!”

DoorDash 1 star review on 14th October 2023

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Posted 2 years ago

“I am so done with DoorDash. We have used them for years, as I am on a cane and my husband is on a walker after major back surgery. We ordered from a restaurant 3 blocks from our house. Usually, we try to meet the Dasher. Tonight, we were both busy with something else. The Dasher did not knock (I have a UK made door knocker, so no excuse). My husband got a text with a picture of the food on the door mat. When I opened the door, she was just pulling away, she rolled down her window and took a picture of me picking up the food. Everybody knows once a photo is on the web, it never goes away. I yelled at her and told her she didn't do a very good job, that she should have knocked. We tip well. I will add an extra $20 cash if the Dasher has to wait a super long time. When I called customer service, it took forever to get to a real person. Then after I spoke with her, I was cut off and asked to do their survey. Obviously, they didn't get a good survey from me. SO, from now on out, we will only order from the pizza joints that have their own delivery people. NO MORE THIRD PARTY OPERATORS. DONE DONE DONE AND DONE. The good thing is, I am thinking of all the money and calories we will save.”

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Posted 2 years ago

“I’m not very customer oriented. All the concerned about is fees they charge when there’s a problem with an order it really have to try hard and they make you feel guilty when you have an issue with your delivery person or the restaurant you ordered from.”

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Posted 2 years ago

“This is definitely the worst food delivery App!”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,526 reviews