DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,563 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I;m severe chemical sensitive and legally disabled by this. I requested the driver to keep my food fragrance free but instead all my grocery purchase was super full of strong scent plus smoke and whatever the bags touched those surfaces stink too like my home entrance, my kitchen counter and for more than I scrub with water and soap, it is not coming off. What the fudge this driver had in his car???!!!! that I had to throw my delivery to trash. It was my first time being forced to have it delivered from Winnie Dixie via door dash but I'm done with that grocery store and with Door Dash. I can;'t believe they allow this level of scent/smell that is not going away from their drivers when people have cancers, lung problems, asthma, Mcs, hyperosmia, allergies...”

Helpful Report

Posted 2 years ago

“I never get my full order from anywhere. Today was Smashburger, didn't get two six dollar shakes. After tipping 7$ and a delivery charge of 8$. One would think they'd be given what they ordered. Just have to go to the shops and skip delivery. Sucks they took over delivery direct from restaurants and also ruined it.”

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Posted 2 years ago

“Driver sat parked with my food for over an hour, did not respond to message, cancelled my order, no refund is fine, will not use ever again, weird, creepy, gross”

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Posted 2 years ago

“We have encountered persistent issues with DoorDash, including frequent misdeliveries, disregard for delivery instructions, and a lack of communication in cases of undelivered food. Despite efforts such as adding a location pin and explicitly requesting calls for issues, these issues persist consistently, leading to dissatisfaction not only on our part but also among our entire neighborhood. As a result, we have opted to discontinue the use of the application due to the recurrence of these challenges.”

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Posted 2 years ago

“Door dash delivery guy stole my plantains and door dash customer service doesn't care. Absolutely pitiful customer service!”

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Posted 2 years ago

“the food was good, the driver was great - Doordash the company sucks. Used the wrong credit card, called was on hold for over 2 hours, clearly by that time the food was delivered. Called next day, get passed from one agent to the next to tell me its impossible. Asked how they can manage to refund by its impossible to refund and recharge, agent says I'll put you on a short hold, leaves me there for 10-minutes then hangs up and cuts the call! So clearly the ask was not impossible they just didn't feel like doing it. That's the big corporate giant for you. Sadly not using Doordash again. Let me go back to pickup only so I can support local business that really do care about customers.”

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Posted 2 years ago

“Avoid doordash. They will not refund.”

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Posted 2 years ago

“I have seen them several times parking handicap parking space. This thinking there example I had to wait so I could park after they pull out.”

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Posted 2 years ago

“No point of talking to customer service they will end the chat either way you’re finished with the issue or not and they will say they’ll refund you and without any notifications they will cancel and keep the money for them self be careful with this app”

DoorDash 1 star review on 21st January 2024

Helpful Report

Posted 2 years ago

“Placed an order on January 20, 2024, around 3 o’clock. It took a little over an hour before the Dasher walked into the building where I worked . I was told that they needed to speak to me, so got the whole story. Somehow my food was delivered to the wrong address at that address the seal was broken on the bag and my food was being possibly eaten from then the driver went back to that place and picked up my food realizing they had the wrong address and brought it with a broken seal, and I was asked if I wanted the food. I refused to take the food and DoorDash called me later stating they would refund my money which they never did. I was only given a seven dollar credit when I should’ve been over $23 back after calling DoorDash. They said that they couldn’t do anything and the best they could do was Seven dollar refund or credit. This is also a health department violation. Bringing someone food that’s been touched or tampered with in my opinion.”

Helpful Report

Posted 2 years ago

“I received a notification from my debit card that I have ordered food for $9.99. I didn’t make order. DoorDash using my saved cards to still my money. The statement read autopsy occurrence from DoorDash. I blocked the card. I need my money back.”

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Posted 2 years ago

“I have had numerous negative experiences with DoorDash. Leading to me leaving them years ago. I ordered a pizza and DoorDash delivered some of it. The driver gave me wings a pizza. Which I did order. Though instead of breadsticks she gave me a bag from Wendy’s. I called DoorDash customer service and was told I would not get my breadsticks the night of the order. Why is their horrendous business still in existence? Great idea/service though run awfully.”

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Posted 2 years ago

“Unprofessional uncaring and incompetent driver”

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Posted 2 years ago

“Order specifically gave instructions providing telephone number driver never dropped my order and his remarks were as follow “oh well” yet timed myself which took less then 5 minutes and driver took ofc unprofessional explained to the driver who was uncaring and rude . Yet I call the customer service and they state the driver does not speak English that nonsense he knew and understood spoke English very well. But yet it collected my amount and said it would take 10 days to return refund just like previous where I was charged and no return funds . What is very unprofessional of both the company and driver . Unfortunately it is very discouraging and disappointing that no one cares . It makes me believe that is all about money incompetence is key issue .”

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Posted 2 years ago

“This company charged me for priority delivery on a meal that I had to pick up myself bc there were no dashers.”

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Posted 2 years ago

“If I could give a negative 5 stars I would! Placed an order and an entirely different order/restaurant was received. Total of wrong order was ~$10 less than what I PAID also. Requested a re-delivery in which was told the only option would be a refund-WHICH WAS DENIED!!! Called and spoke to a supervisor and was DENIED again. Could not give me a reason other than the case had already been “escalated “ to a “specialist “ and they could not reverse decision. I sent copies of receipts for both what I ordered vs. what was delivered also!! My first and LAST time with this company. Customer service at it’s worse. OH, and they threw in the “discrimination “ card in there as well because I couldn’t clearly understand the supervisor and asked to speak to someone else! I even apologized if my request made her feel that way because it was not my intent. I would NEVER recommend Door Dash to anyone. This has to be the worse customer experience I have EVER in my lifetime experienced and I’m 60 years old.”

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Posted 2 years ago

“I placed order. I was busy working and person sent text but never called or cancelled order. Two hours later I contact driver and she said she couldn't find me and she just went home. I had to call Corp to get refund. Never again. I'll just stick to GrubHub.”

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Posted 2 years ago

“I ordered thru the store app and never received the order. It took 4 phone calls to get it resolved. I was told the dasher only had my unit # and zip code. Doordash blamed the store. The dasher delivered it to the wrong address. My question if they didn't have my street number how did they know where to deliver it. The customer service with Doordash was the worst. I refuse to use them ever again!!! If a store does their delivery thru Doordash I will not order from them!!”

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Posted 2 years ago

“this is such a rubbish company and thieving scam they should be prosecuted”

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Posted 2 years ago

“Poor customer service when something goes wrong (often). Unapologetic. Arrogant.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,563 reviews