DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,498 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from DoorDash and the driver did not deliver any of our drinks. Our 5the meal was also incorrect. I messaged the driver about the issue and no response. I then called customer support with DoorDash and they said they could not issue me a refund and provided no reason. I told them that is poor customer service and told her that is stealing from your consumers. All the representative said was that was the final decision and to have a good day and hung up. Terrible!”

Helpful Report

Posted 2 years ago

“They kept trying to charge me for dashpass even though I tried to cancel and then once I canceled they gave me a refund and then took it away again for dashpass and even when I was on dashpass I still had to pay for delivery fees and was not given the option not to tip I overpaid every single time”

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Posted 2 years ago

“DOOR DASH COUNT YOUR DAYSSS!!! If I could give 0 starts I would !! Never revived my food then when requesting a refund they decline it. I called vust service for them to tell me they couldn't do anything for me. I just wasted my money on food I never received!!!”

Helpful Report

Posted 2 years ago

“I ordered through pizza hut and the driver wants to charge me again for my order that I already paid for. This is not the first time this has happened. Now my food will be cold when they bring it back. This is ridiculous and uncalled for. I only have issues with pizza hut orders.”

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Posted 2 years ago

“Horrible experience, like the rest of the folks on here. things didn't arrive. refunds were not made, doordash disconnected my chat twice, simply because they did not what to deal with a frustrated customer. I even called them and they hung up on me. I wasn't even a difficult customer. I normally wouldn't even post a review but this place sucks. Good luck door dash. I'm done with you. Would give you a zero but the system won't let me”

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Posted 2 years ago

“Driver was 20+ minutes from restaurant, and 15+ minutes from my house. Order took over 1.5 hours.”

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Posted 2 years ago

“DD customer service is terrible”

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Posted 2 years ago

“Unbelievable I USED MY DEBIT CARD ON MY WIFE'S DOORDASH ACCOUNT AND DAMN DOORDASH CREATES MY OWN ACCOUNT AND STARTS CHARGING ME A MONTHLY FEE ,,, BE CAREFUL PEOPLE DON'T TRY TO TREAT FOID USING SOMEONE'S ELSE'S DOORDASH ACCOUNT YOU'LL BE CHARGED MONTHLY AND DOORDASH WILL CREATE YOUR OWN ACCOUNT WITHOUT OUR PERMISSION”

Helpful Report

Posted 2 years ago

“our driver drove 45 minutes away with our food, and it was cold when we got it.”

DoorDash 1 star review on 14th January 2024

Helpful Report

Posted 2 years ago

“Did not receive our order. Driver was non-English speaking. I believe there is a translator on the app for delivery instructions. When we called the driver, we heard very broken English as a response to our concern about not following & delivery regarding instructions for our order was: $%÷@.."No English"..%$##. Hire American english speaking workers!”

Helpful Report

Posted 2 years ago

“After paying $47, I received a cold, inedible meal from Carraba's Italian restaurant. It was stone cold, gelatinous and full of black pepper. Lettuce on the salad was brown on the edges, Caesar dressing had bleu cheese in it. Totally disgusting. After complaining and sending the photos they demanded, they said they were processing a refund. I heard nothing for 8 days. After finding their phone number on the PayPal bill, they said my complaint had been "escalated" and they had determined to send me a $5 refund. That doesn't even cover the tip I left for the driver.”

Helpful Report

Posted 2 years ago

“Just watched a door dash driver park in a Handicap space in front of our building. We have several units that use that spot. No one drove up needing this time but very poor acceptable practices by Door Dash.”

Helpful Report

Posted 2 years ago

“I am a door dash driver. I have not been able to drive for a while. I have my earning sent directly to my dasher direct acct. When I decided to log into the acct, I had forgot my password. I tried to reset it but I could not get to my email acct to get the code they sent fast enough to get back to acct to enter the code because I am not good at going from screen to screen. By the time I got back k to my acct for dasher direct to enter the cold they kept saying code was no longer valid. I tried and tried with no success to go through same process over and over. I finally called customer support, who transferred me three times before I could talk to someone. I told my story over and over to everyone that transferred me. The last was asked me security questions, I gave what I should have put for my answers but they said I was wrong and hung up on me. I called again, same thing. I called again same thing. I finally remembered my old password but they had locked me out of my acct. I called the next day, same thing. I gave them the last numbers od my dasher direct card, I gave them the last numbers of my social security number, I gave them my address, my birthday, my phone number, everything. NONE OF THAT MATTERED TO THEM. THEY MORE OR LESS CALLED ME A LIAR. I DONT KNOW IF I WILL EVER BE ABLE TO DASH AGAIN BECAUSE THEY WILL NOT SEND MY MONEY TO MYBANK ACCT INSTEAD OF DASHER DIRECT!!!!”

Helpful Report

Posted 2 years ago

“I ordered a cable using door dash. They brought the wrong one. They would not exchange it for the correct one or give me a refund. So I am stuck with the wrong cable which I can't use and don't want. I still have to pay for it and pay the door dash delivery charge. I will not use door dash again.”

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Posted 2 years ago

“Got scammed more then once Was charged double and was REFUSED a refund.”

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Posted 2 years ago

“Door dash has steadily gone down hill. What used to be a consistent delivery company is pure garbage now. Missed items, lates deliveries and dashers picking orders to show up late. They seem to fail to grasp that a refund is unacceptable when people are seeking to eat. Get it together or just go away and let someone do what you used to do…”

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Posted 2 years ago

“Doordash delivered my food to the wrong address. I took a picture of my house to show door dash the picture where it was delivered does not match. My house number is in the picture. I called the driver to let them know they delivered to wrong address and he did this where door dash told him to dleivered. I contacted door dash and provided photos and they denied my refund and I didn’t get my food. Thye kept my money and no food. Supervisors suck and customer service is horrible .”

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Posted 2 years ago

“They live up to their name.....drop your food at the door and dash off without letting you know. What a joke, no wonder they ask for a tip before the service!”

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Posted 2 years ago

“doordash is so expensive its so sad:(. compared to other websites/apps the price is outrageous. i even paid for a membership being that i am a dasher. the membership is worthless. the stores that i do enjoy dont have any offers. so for them to take money monthly from me to not even help towards any shipping or delivering fee is crazy to me. my advice is to use slice.com. sooner or later their will be a better platform for people who enjoy delivering food without paying for a family of 6 for one person.”

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Posted 2 years ago

“I got sick while ordering from them and now they are refusing to refund me my money. Horrible service”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,498 reviews