DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,484 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,484 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dasher said they had picked items up then cancelled they order and my daughter still got charged. Will never use door dash again.”

Helpful Report

Posted 6 months ago

“I placed an order on Doordash with the Meijer store. And 2 of the items i purchased were on sale in the store, even though it's not showing on doordash. My total came to $25.38 only for me to receive a text this morning stating my charge was updated to $30.12 I contacted Doordash only for them to tell me that I need to contact Meijer. I did and Meijer rep told me that if a item is on sale at the store then I should have been charged that price. I will be reporting this to the FTC because that is price gouging.”

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Posted 6 months ago

“As a door dash driver, the app does not allow me to save any slot longer than 30 minutes, which is frustrating because as soon as the zone is full you can book any slot, if that slot isn't already taken”

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Posted 6 months ago

“Not happy I am a dasher for 3 weeks my fastpay is not in my account and noones getting back on email chat or phone unsatisfied”

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Posted 6 months ago

“The price difference between the restaurant and DoorDash was so much more than usual, an average of over $4 per meal. When I inquired it was obvious their chat folks (not even going to call them service reps as there was no service) only wanted to tell me prices were clear and transparent. Um not this time they were not. As soon as I pushed back they ended the chat. It is obvious all of there answers are pre-done and they cannot deviate from their script. Nope, just copy and paste. Not real service at all waste of my time to even contact them. I am used to paying more than the restaurant and due this we rarely use this service but today we did an it cost me about $22 more than if I had made the 10 minute trip myself. I am fine with service fees but the additional cost on the food was ridiculous. They asked me to send them screenshots of the menu from the restaurant so she could calculate it out and respectfully declined and said I was not going to do their research for them.”

Helpful Report

Posted 6 months ago

“The store messed my food up, added items I am allergy to and told me they could not help me. The shrimps and salmon was missing.”

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Posted 6 months ago

“I placed an order last night. There was no place for an address. Apple always adds my address. They refused to talk to me. The driver was notified in minutes but didn’t go back. So $60 no groceries from Aldi’s and no compensation or apology. I will never use them again and the one who gifted it won’t use you either.”

Helpful Report

Posted 6 months ago

“It’s a great company but what I can say is y’all need to stop making drivers do 3 orders just for one trip or at a time it’s make the wait way to long. And the food be cold.”

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Posted 6 months ago

“I was just charged $41.06 for A SINGLE bottle of margarita mix. I was told they didn't have the rest of the order. And now 5 DAYS later, I get a receipt showing I was charged for the whole order. I called Doordash to try and resolve it, and they said since it has been so long, they cannot do anything. This is theft! I did not my order and I now still have to pay $41.06 for a $5.69 bottle of margarita mix I didn't even want. This is horrible!!!”

Helpful Report

Posted 6 months ago

“Tried to get a refund on a missing burger, the system decided not to accept it and then get stuck and go back to the previous page. Now after trying 22 times I finally got it to go through to be told I'm screwed because it has been longer than 24 hours. What a fricken joke. Only the second time in 3 years I have been very irritated and been stolen from.”

Helpful Report

Posted 6 months ago

“When I ordered my food this evening from Bento, it came in a target bag when delivered and when I called in for a safety concern, DoorDash did absolutely nothing and they have the worst customer service ever”

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Posted 6 months ago

“ARMSTRONGPAVE.ORG integrity and reliability are exceptional.”

DoorDash 1 star review on 5th August 2025

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Posted 6 months ago

“DoorDash is a shyty company as a whole!”

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Posted 6 months ago

“I just deleted my account and dashpass. I got played the other night. I ordered almost $80 worth of food for me and my grandbabies and the driver delivered our food to someone else. I saw the picture the driver took of our food sitting in front of someone else's door. I texted and tried to call him. He did not answer. That was dirty. Although Door dash refunded my money, it's the principal. Their business is gonna eventually flop if they have to keep paying out what thieves keep stealing from customers.”

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Posted 6 months ago

“Excellent Customer Service by Amber, she's really sweet. She picked up my order from pizza hut and was here quickly and with a smile.”

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Posted 6 months ago

“They never read the delivery instructions. Family member is disabled and they never leave his items near his door and someone has to go to the house and help him get his products !!! Most recently 30 minutes ago. They leave items on the porch of the person who is not them and in the sun. They don’t read instructions!!!”

Helpful Report

Posted 6 months ago

“Dr or dash is trash! I will never use their services again. I got my almost $50 order today and was missing my lamb chops and my other items were played in. I must’ve used the wrong info for the refund request initially but I called and explained the situation and was still denied a refund. I had been using them for years but they let anyone be a driver and now it’s literally unsafe to get anything from here.”

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Posted 6 months ago

“DoorDash is trash! I placed an order and never received the order. When I contacted them for a refund they said to wait three to five BD. To date, I have not received my refund. This has happened twice. I will not be doing business with them again. TRASH!!!”

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Posted 6 months ago

“I have been a Dash pass member for some time my issue is this they don’t make there drivers except any accountability and the sure as hell don’t make the the restaurants they have contracts with do better ! I feel the order that is picked up the dasher should have to have the restaurant employee go over it to maker sure the ticket and items are correct ! As much as people pay for this survive that is the least they can do … you can’t make restaurants and fast food places do better until they have to be accountable for their actions . Door dash should not continue to have contracts with food establishments that refuse to do better just my opinion … I believe I’m finally going to let my pass go and quit paying for bad service and cold food”

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Posted 6 months ago

“They didn’t address that someone spit in my food as well as under cooked food. I have health problems and it got me more sick than I was originally.”

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Posted 6 months ago

DoorDash is rated 1.3 based on 24,484 reviews