DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,484 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,484 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order that was delivered was completely different than what we ordered and paid for. The receipt on the bag was correct but the items in the bag were wrong! The order we received cost less than the order we paid for. Contacted DoorDash on the app to request the difference be refunded and I was denied. I called DoorDash customer service and they said they would escalate the situation to their manager. I was advised to check my email in 24 hours with information on how to proceed with receiving the difference back. 5 days later and I still have not heard back from DoorDash. I will never order through DoorDash again and I have shared my negative experience with everyone I know! Now, I will share my negative experience with everyone I meet!”

DoorDash 1 star review on 25th July 2025

Helpful Report

Posted 7 months ago

“I've been a customer for years and they stole from me . Never using app again . I suggest none of u do”

Helpful Report

Posted 7 months ago

“I placed a pizza order through DoorDash, i never got my order and have proof of it, they on the other hand have no proof of delivery and still refuse to give me a refund. Worst experience in my life. I will also note that this was the first time using their service and will be the last. I will include a photo of what the drop off location is vs the photo i was sent by the dasher and a 3rd photo to show proof that the location they “dropped off” at was the wrong address. I also could not check to see if my food would mysteriously appear due to me being at work… although i think its a safe bet there was no food considering the photo the dasher sent was absent of my pizza.”

Helpful Report

Posted 7 months ago

“Delivered to wrong address. DoorDash refused refund.”

Helpful Report

Posted 7 months ago

“I ordered food for a birthday and the driver dropped it off at wrong location. Sent in pictures of my clearly numbered door for refund as this was a little over $100. DoorDash refused a refund and whole family including children went to bed hungry 😒 and sadly disappointed as it was too late to get food from another place and I was out so much money, not having much to begin with being a single parent.”

Helpful Report

Posted 7 months ago

“Awful, the first order was delayed by 25 mins from pickup to drop off in a town that takes 10 mins to drive thru the whole town. They provided me credits and then the second delivery driver delivered to the wrong address and they declined me receiving any compensation and we were without food. Filing a charge back and a complaint with BBB.”

DoorDash 1 star review on 24th July 2025

Helpful Report

Posted 7 months ago

“thank you Sophia”

Helpful Report

Posted 7 months ago

“Ordered from McDonald’s was delivered by DoorDash. Driver delivered food to the wrong location not my house. DoorDash refused to refund my money.”

Helpful Report

Posted 7 months ago

“did not help with missing order and cancelled orders. They denied my request for my door dash credit back to my account.”

Helpful Report

Posted 7 months ago

“DoorDash Customer Service Has Gone Downhill I’ve been a loyal user for years, but the customer service lately has become unacceptable. In the past two weeks alone, I’ve had to wait ridiculous amounts of time to speak with someone—26 hours the first time, and 5 hours the next, only for the agent to abruptly close the chat without resolving anything. I reconnected, and the issue was “escalated”… but hours later, I’m still waiting. DoorDash blames “technical issues” for the delays, but this has been going on for over a month. A quick search online shows that I’m far from the only one experiencing these problems. Clearly, this isn’t a one-off glitch—it’s a broken system. Terrible service, zero accountability. I’ll be canceling my account.”

Helpful Report

Posted 7 months ago

“The customer support is absolutely terrible. I reached out to help, due to getting text messages that I ordered subway and that it was delivered. I did not order subway and I wanted to see if it was glitch in the system or if my account was compromised. The first two live agents didn’t even read my requests as they kept answering me like I had an order and wanted to be compensated. I did not want to be compensated. I just wanted to know if my account was compromised. I then had to ask for a supervisor three times before they finally sent me to one. The supervisor calls me to tell me he can’t do anything and let me know if I was compromised or not. Very unhappy with this experience. They need to have people that actually read what their customers requests and not give you the run around.”

Helpful Report

Posted 7 months ago

“My order has stolen numerous of times there’s no customer protection at ALL! They need to add pin delivery permanently to protect all orders these and the dashers account need to be banned for stealing !”

Helpful Report

Posted 7 months ago

“I ordered food that was supposed to be delivered by door dash and my food was taken by the dasher and they refused to give my money back or try to replace my food.”

Helpful Report

Posted 7 months ago

“Delivered to wrong address and was charged for the order. Contacted support they immediately denied my claim. Then asked for proof it was delivered to wrong address. I emailed the proof they asked for and a week later and several emails no reply from them. They basically robbed me. I have made it a point to tell everyone I know about it.”

Helpful Report

Posted 7 months ago

“Long time DoorDash customer here. Order $40 worth of lunch it was never delivered. When I contacted them they didn’t answer . When I requested a refund they denied it with no solutions. Don’t use them . They’re supposed to ask for you pin to confirm delivery. Erica never brought me my food and never asked for my pin and I tipped well.”

Helpful Report

Posted 7 months ago

“The people who applied to work with DoorDash, should first of all know how to read, be able to read directions and not steal your food. I’ve had several people from DoorDash until Tallahassee deliver the orders to completely different locations despite how clear the instructions are. They should actually test people grammar and be able to read directions first before even allowing them to apply.”

Helpful Report

Posted 7 months ago

“Can Door Dash ,please stop sending dashers who can't speak in a language that I understand?I told a dasher to wait for me so I can get my order then the person walk past me and put my groceries in another location and f it wasn't for my relative I would have never found my groceries.I put One Star on the rating because of the lack of communication.A misunderstanding can easily occur if both parties don't understand each other.”

Helpful Report

Posted 7 months ago

“Ordered doordash, the driver didn't call to let me know they arrived, even though I put in the message to hand the food to me. They stated the food was delivered when I didn't get it. I contacted doordash and they declined to refund me. I attempted to reach out to the Dasher who never answered my call or text. Will never use doordash again.”

Helpful Report

Posted 7 months ago

“If I could do less then 1 star I would. I have been a loyal subscribed customer since 2020. Just cancelled. No customer service. Never got my order and the vague bot chat left me with half the amount I paid in credits. Corporate greed. No thank you”

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Posted 7 months ago

“Using DoorDash helps keep me out of resort summer traffic. The Dashers have always bee courteous, on time, and willing to pick up multiple stops. It has paid for itself.”

Helpful Report

Posted 7 months ago

DoorDash is rated 1.3 based on 24,484 reviews