DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,543 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful. Placed order that said 25 minutes, after paying it switched to an hour. I cancelled order. Hour later $29 pizza shows up, I laughed... Tipped the guy for his trouble. STILL got charged! Customer service refused refund. I deleted account”

DoorDash 1 star review on 20th June 2025

Helpful Report

Posted 9 months ago

“Horrible. Will tack on fees and argue with you and in a small town with zero other options they know their market. Junk. The drivers are nice though.”

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Posted 9 months ago

“I placed an order and didn't get my food, only my drink. I got someone elses food that I didn't eat (also cost less), when I complained I got a $2.65 refund when my sandwich that I didn't get cost me $8.39. Now I have no lunch and I'm out the money! I will never order with these guys again, I'm going to use Skip the dishes instead!”

Helpful Report

Posted 9 months ago

“Absolutely hate doordash, for a company that is supposed to make deliveries and make life easier CONSTANTLY makes deliveries more difficult. Whether I'm having a delivery done at home or work they always end up loosing the deliveries!!! Fed up with doordash!!!”

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Posted 9 months ago

“They offer a spot to be specific about what you would like with your order but it’s obvious they don’t read or look at it. We ordered Cane’s and I’m not a fan of the sauce so I requested a different sauce and didn’t receive the sauce I requested after spending $80 for our meals. And the sad part is all you get is an un sincere apology because we all know they won’t offer a refund or credit you in any way because they made their money!!!”

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Posted 9 months ago

“My drink was not delivered with my order and the door dasher said she would bring it back and it’s been ovet a hour. In the future I will deny my order if it’s not complete.”

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Posted 9 months ago

“Crappy worthless business. Run far away”

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Posted 9 months ago

“I don't know if it is incompetence, or a scam. Doordash offers a promo and doesnt fulfill that promo. I ordered a 2 for 1 pizza promo on their app. When I checked the cart, the two pizzas were full price. I called the pizza shop. They said they had nothing to do with the promo and didn't know anything about it. I called the door dash call center and the person said they said they would check on it, but never returned with the reason or a solution. I received a single pizza. They offered a discount on future orders. Sounds like a scam to me.”

Helpful Report

Posted 9 months ago

“Worse company ever. I will never order through Door dash again. I placed an order an 11:10 am the store opened at 12:00 and my order was picked up but waited almost 2 hours for dasher to deliver my food. I could not even communicate with the dasher. He kept cutting my call and could not communicate in English.”

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Posted 9 months ago

“The food arrives cold, their delivery estimated time is ALWAYS off, the order may or may not be delivered at the correct address, and their refund is about 25% of what you paid. Terrible service, hidden taxes, not worth it.”

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Posted 9 months ago

“DoorDash is terrible. Food usually arrives cold and more than once they were over 1/2 an hour late. I cancelled my account after they were so late that I had to cancel my order because they didn’t deliver it before I had to leave.”

Helpful Report

Posted 9 months ago

“This is unacceptable, I did NOT receive the items I paid for. I use that delivery service for convenience. The amount of money I spent using the service should be considered. It is not my fault the items were not included, not to mention the items I did get were like cardboard! I did supply proof of the meal and how it was hard as a rock to the doodash! I was not asking for a full refund but to be compensated for the inconvenience of not getting my complete meal!”

Helpful Report

Posted 9 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 9 months ago

“Never again will I doordash. I was a driver as well as a customer, this past weekend we ordered I changed the site address on the app and when I completed the order it showed an address 3 hours from where I was. I immediately tried to change again doordash said I had to cancel which I did, all within about 3mins. Doordash instantly charged my card upon my cancelation of the order. They have stolen my money and have refused to refund. The order was over 75.00. They stated the merchant had already processed the order, I spoke with the merchant and their corporate, they never seen the order come through their system.”

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Posted 10 months ago

“Door dash called after I placed a $90 order. They stated that the restaurant had no wings. They held money on my account which I severely needed. I have been watching their sevices decline and their driver's getting more and more tacky. Bags smelling like a dispensary, pizza looking like it hit the ground, and drivers that can't read simple delivery instructions. Will never support them again after 6 years and thousands of dollars spent”

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Posted 10 months ago

“I would give zero stars if I could. My friend ordered a meal from port of subs. NEVER received the meal. Door dasher CEASER said it was “complete”. Never was. Then DoorDash REFUSED a refund… twice. Absolutely atrocious. Never use DoorDash. It’s not worth it. People can just take your food and never deliver it and there is nothing DoorDash will do for you.”

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Posted 10 months ago

“Absolutely awful customer service. Our delivery driver delivered the wrong order- we spent $60 at Chipotle. I literally couldn’t eat anything because I have a food allergy. We never received our order. I called customer service several times and submitted a formal request for a refund. The supervisor told me the refund was declined and there is nothing they can do. We literally spent $60 and never received our order and we are not getting our money back. Horrible customer service, we will never order again.”

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Posted 10 months ago

“I ordered from Panda Express a $23+ order delivered via Door Dash but never received. I called Panda Express & they said call Door Dash. I called Door Dash & someone took info & said they'd get back to me. Todate no further communication. I use Door Dash monthly for grocery delivery & am now consider going elsewhere for that monthly delivery since $23+ is not just small change. Poor customer service!”

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Posted 10 months ago

“I have given DoorDash more than enough chances. I will never order from them again. Their customer service is the worst out there. One example, paid for a drink worth $4.92 and did not get it. Requested a refund and received $1.61 back. Complained for over 2 weeks and the person at customer service said can't give anymore back. So, they keep your money without refunding properly. That is actually a form of fraud!! Would give a 0 out of 5 if I could. And that is only 1 out of several problems I have had with them.”

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Posted 10 months ago

“1st and last order from door Dash”

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Posted 10 months ago

DoorDash is rated 1.3 based on 24,543 reviews