DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,486 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash just stole my money and my food. The driver kept my food and ate it. They did not deliver it and would not refund me my hard earned money.”

Helpful Report

Posted 8 months ago

“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”

Helpful Report

Posted 8 months ago

“Why do they default to 30% tip? Its ridiculous.”

Helpful Report

Posted 8 months ago

“Do not use them. They over charge on delivery fees and they take your money. I made a $50 order and tipped $10 and the order was missing more than half of my items. When I contacted support they denied me a refund because of their policy and would not tell me what part of their policy denied me a refund. They are shady. Save your money and use uber eats or now of days most places have their own delivery apps.”

Helpful Report

Posted 8 months ago

“So wrong! I placed an order and get a message that they've substituted an item in my order without checking with me. I call back to customer service to report the issue and cancel the order. In the interaction it was not made known to me that I will only be getting back my delivery fees and not the cost of my dishes. I paid some 52 CAD and they were refunding me 8 CAD !!! The service person gives me choice of a refund and asks me if he can cancel my order. Then tells me I get 8 CAD back ! wow.. If Doordash really needs to make money like this then I'd rather not be part of them ! its so wrong!”

Helpful Report

Posted 8 months ago

“DoorDash driver created an unsafe environment for us, the customers. Driver didn’t follow delivery instructions and delivered to the wrong door. When I went out to pick up the food the driver got out of his car and charged towards me causing me to fear for my safety. Additionally, our food was soggy and drinks were spilled.”

Helpful Report

Posted 9 months ago

“I place an order on 6-2-25 at like 9:50 am . Tried caller the driver several times. Call the customer service for DoorDash and they tried calling the driver no answer. I went yo Starbucks due to it said the dasher was waiting on the ordered. In return no driver was there and they said several people has came for my order and one person picked it up. So I ended up canceling my ordered and was told it will take 5 to 10 business day to get my refund. This is crazy how I’m suppose to be ok with the passing around of my food. If I would have gotten a DoorDash credit it was immediately but back to my card is delayed. Very bad service and unsafe delivery I would not recommend using DoorDash to anyone .”

Helpful Report

Posted 9 months ago

“They gave me everything I didn't order and have the nerve to refund me 3 dollars I'll never use them again!”

Helpful Report

Posted 9 months ago

“how is door dash allowed to forged my signature ??”

Helpful Report

Posted 9 months ago

“My DINNER order was CANCELLED and DoorDash DID NOT NOTIFY ME! Too late to order from any other place. What kind of CUSTOMER SERVICE is that? BAD BAD BUSINESS PRACTICE & STUPID. I always used DD for my order. NEVER AGAIN!”

Helpful Report

Posted 9 months ago

“This was my last time using DoorDash. They either cancel your order after you wait a long time or they deliver only a portion of it and issue a refund for what you didn’t get. What good is the r to only get some or none of your food? I can’t believe any business partners with these clowns 😡”

Helpful Report

Posted 8 months ago

“It’s my fourth time using DoorDash and I finally decided to go with Wendy’s and even though they got it wrong it was almost impossible to reach DoorDash itself. The driver told me to call Wendy’s. Wendy’s told me to call DoorDash. I got the runaround I will not deal with them again.”

Helpful Report

Posted 8 months ago

“I ordered online grocery. The driver left every boxes at the main entrance. I live on the 10th floor. A neighbor called me to let me know that my grocery, worth 500,00 dollars, was left downstairs. That should not of happened.”

Helpful Report

Posted 8 months ago

“I literally Hate Door Dash. They have a hard time finding the address and twice, we didn't receive our delivery from Papa John's. This second time tonight they didn't even bother calling or texting. They are going to cause places like Papa John's to lose business. Door Dash really needs to hire people that know what they're doing! Very Disappointing for me and my kids!”

Helpful Report

Posted 8 months ago

“DO NOT USE!! They will keep your money and not refund you or even issue credit!! I tried placing an order twice that kept getting messed up by the Dashers and had to cancel it and they will not refund or credit me.”

Helpful Report

Posted 9 months ago

“My problem is with the company not the drivers! This company charged me for a large transaction twice and messed up my bank account and they did not care!”

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Posted 9 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 9 months ago

“They didn't deliver my order and becasue It wasn't easy to find how to report it and I didn't have time to do it until a few days later so they STOLE my money and won't refund me.”

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Posted 9 months ago

“This business is a total rip off ..my order was canceled and they did not refund me my money. I will not be using this service ever again. And I advise everyone else the same.”

Helpful Report

Posted 9 months ago

“The dasher was adding different things to my order that I didn't ask for. I had a simple 6-item order yet there were three separate charges to my card, all different totals. I messaged him and told him he was getting my order wrong and he didn't reply. I contacted support and after explaining to 2 different reps, my order was finally cancelled but I won't get my refund for another 5-7 days.”

Helpful Report

Posted 9 months ago

DoorDash is rated 1.3 based on 24,486 reviews