DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You refused to refund me my money fir a $35.00 order that was not mine. Instead your Supervisor insisted that I would only be refunded $6.00 whixh is unacceptable for something I did not order. You guys have to do better when it comes to our money and dispute the issus with the restaurant if the error made is on them. I will never use Door Dash again because the customer service is thee worst.”

DoorDash 1 star review on 3rd December 2024

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Posted 1 year ago

“Ordered 2 burgers , a large poutine and small fries. Came to $40.00 Get it and poutine has NO GRAVY NO CHEESE CURDS. Drove to were it was delivered from and showed the our actual order and door dash sent the store large poutine ( no sauce no toppings) . Basically the store put a small fries in a large poutine plastic box and was ok charging $6.54 for it!?? Doordashes pathetic "sorry " was to offer $1.00 compensation..... 1st of all who the F would order a poutine with no gravy or cheese curds? 2nd Doordash has the audacity to try and send $1.00 for botching order not to mention me having to drive to wendys myself wait for correct order then back. 3rd They then say okay we will compensate $5.00. Are you kidding me? Zero integrity as a company to offer less...not once but twice for the item that was not ever remotely close to what I paid for. This is how you run a business? If I could give zero stars I would !!”

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Posted 1 year ago

“Didn't get all my food. Put a complaint in and they said I don't qualify for a refund.”

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Posted 1 year ago

“DRIVER CAME IN TO THIS PLACE OF BUSINESS AND ASKED WHERE A CERTAIN ROOM WAS HE WAS TOLD I WATCHED HIM WALK DOWN THE HALL TO SAID ROOM HE PUT THE BAG 🎒 ON THE FLOOR SNAPPED A PICTURE 📸 AND LEFT BAG ON THE FLOOR AND LEFT I ATTEMPTED TO CALL THE CUSTOMER SERVICE LINE THEIR HOURS WERE 8 AM TIL 4 PM THIS THIS BEHAVIOR SHOULD NOT BE TOLERATED BY THE COMPANY”

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Posted 1 year ago

“Terrible. They gave my package to the wrong address. I have no idea where it's at and the money is gone. Don't use doordash!”

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Posted 1 year ago

“DoorDash sucks in NY. When the driver has stolen my order (3 times this year) or is 45 minutes late (multiple times), customer service is a joke when you can actually get hold of someone. I knowingly avoid DoorDash. DO NOT USE THIS DRKIVERY SERVICE. THEY SUCK”

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Posted 1 year ago

“I’m trying to sign up to become a dasher. However, while completing my application it’s showing inland empire is not available, but I don’t live anywhere near there. I call customer service and my options. Are to get a new phone with a new number to create a new account. Or check back every Sunday to hope they let me become active in Inland empire. I never even got to put in a zip code for them to populate that. Customer service can’t fix or solve anything they are pointless to have for these situations. So I’m stuck in limbo and unless to take advantage, I definitely recommend instacart, spark, Uber eats or anywhere else.”

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Posted 1 year ago

“Worst Service Ever!!! The Dasher's are NEVER who they are suppose to be. Don't speak English, and ALWAYS cancels your order.”

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Posted 1 year ago

“On 11/23/24 didn't deliver my order and didn't refund my money”

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Posted 1 year ago

“This company is an absolute scam. I cannot recommend strongly enough for people to avoid DoorDash. (In contrast, Instacart has consistently been an excellent service for me -- which is just to say that some of these companies are quite good, reliable, and fair. DoorDash is not one of them.)”

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Posted 1 year ago

“Todd Richards is the worse door dasher he's fat. He's rude he throws your food on the porch or steps hes Massachusetts based watch out for him and if your a women. Watch out he's worse to you he treats u like a no body”

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Posted 1 year ago

“Why add a deal win u can not honor the deal and still try to charge full price hummm like really messed up says 2 for 17$ and u still try to charge me 34 for both win it's by one get one free so over priced”

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Posted 1 year ago

“Loved DoorDash in the beginning, not so much now. Drivers taking to many delivers, 2, 3 and 4 at the same time. Different places and then there across town from each other, so food is delivered late and cold. No way to change tip in DoorDash anymore, you have to call to get tip removed. I really hope DoorDash fixes this problem, but as for me I just deleted my account.”

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Posted 1 year ago

“Took my money twice”

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Posted 1 year ago

“Doordash shouldn't even be an option for delivery given my food rarely even makes it to me..to business owners: if you care about your business at all STOP USING DOORDASH!!”

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Posted 1 year ago

“Door dash is horrible there customer service is down right the shiniest ever i been in Custer service over 22 years and this place should be ashamed”

DoorDash 1 star review on 2nd December 2024

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Posted 1 year ago

“I payed for a order and a hr later it was cancelled by door dash they sent my order to another place where I wanted to order and recharged me all over took the money out of my account with out my permission said they refunded and I never received my refund customer service talked to me said what she wanted to say to me listened to just a little of what i said as I was still talking hung up on me did it twice if I could I would not give no stars worst ever”

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Posted 1 year ago

“Waited 3.5 hours!!! We had 5 different Dashers assigned to our order and seems every time a new one is assigned, the restaurant remakes the order. The app lies nonstop saying the Dasher is there, the times updated, they will be there at this time. After all that time and an actual person for there the restaurant was so fed up they canceled the entire order. For all of this pain in the butt and now have to head out; they might refund me just the cost I paid for what I didn’t get. Will not be using them again for a VERY long time if ever!!!”

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Posted 1 year ago

“I normally have no issues with DoorDash but this driver named Luis today was rude and very unprofessional he could find my place do he made an address up the proceeded to tell me that I should of provided correct address because now I cause him money and he’s late for next order and on top that left my food some random abandoned apt and asked me to go fetch it oh hell no never again.”

DoorDash 1 star review on 1st December 2024

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Posted 1 year ago

“IF I could leave zero stars I would. Doordash charged me nearly 50 dollars then cancelled my order and I am still fighting for my refund. All I can get from them is that "we show we processed your refund" and then they close the chat. DO NOT USE DOORDASH!! THEY ARE A SCAM!”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,820 reviews