DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,489 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 3rd March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food was supposed to be dropped off at my door, instead they sat across the street and I'm guessing they ate it bc it was never delivered. Around belton SC, this can NOT be trusted, they will eat the food you ordered”

Helpful Report

Posted 1 year ago

“We have used Door Dash so much and we are seeing some really unethical business practice. They charge a express service for direct to you but they do not tell the drivers. As a matter of fact out of 3 drivers , they never hear of it. So why offer a service, don't take money and worst off we waited on hold to address the matter and they just hung up after we were on hold for a long time.”

Helpful Report

Posted 1 year ago

“We ordered pizza and unfortunately door dash delivers for the pizza place we ordered from. Shonae our door dasher delivery person in Tampa never delivered our food. I had to call door dash to ask for a refund. Shonae should be fired for keeping my order and not delivering it.”

Helpful Report

Posted 1 year ago

“Horrible customer service did not give me a full refund damn near refuse to give me 15% of my order that was beyond late will never use them again”

Helpful Report

Posted 1 year ago

“They will not let us older dashers work since Fresno logistics stole all our schedules I’m so mad”

Helpful Report

Posted 1 year ago

“They mess up your order every single time. Either the item is spoiled or it’s an incorrect item or wrong quantity. I have never experienced a good delivery when using this service”

Helpful Report

Posted 1 year ago

“Horrible service and they have overcharged me several times and then make wait 5 to 10 days to get my money back. It is very ridiculous the way they treat you. They basically flat out called me a liar and when I showed them the proof they just passed me off from person to person i would highly recommend not eating this company or service”

Helpful Report

Posted 1 year ago

“Never delivered my food and I still havent gotten my money back. Damn scam is all doordash is! Pay upfront, including a tip, for service you will never get. I wish you could give negative stars.”

Helpful Report

Posted 1 year ago

“Horrible service from "Saja" in Parma Ohio. Late by 15 minutes the order was missing items, the food was already cold in the 3 minutes it took her from the restaurant to the delivery site. She can't speak passable English, argumentative in broken English . Almost hit an ambulance in a designated ambulance zone. WE WILL NEVER USE DOORDASH AGAIN! Up your game folks!”

Helpful Report

Posted 1 year ago

“I now agree when they said door dash is an awful service. They request a tip for the dasher when you order and their excuse is, orders without a tip will take longer to be delivered. Then they forget an item on your order, then it takes an hour to re-deliver that item. Probably they are new in this game and I hate to say this, door dash sucks. They forgot an item on my order 4 times in a row and it seems like they don’t learn from previous mistakes and experiences. That’s how you know a business sucks!!!!!! Door dash you need to change. Can someone recommend another service to me? Please I am desperate!!!!!!!”

Helpful Report

Posted 1 year ago

“IF I HAVE TO REHEAT MY FOOD, WHY AM I EVEN USING DOORDASH? This company is unethical, unprofessional, and flat-out unlawful. It shouldn’t even be allowed to operate in the U.S. anymore, doordash CUSTOMER SERVICE +1 8O5 41O 56OO doordash PHONE NUMBER +1 8O5 41O 56OO doordash 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 doordash 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 let alone in Georgia! They don’t care about their customers or their employees, and it's obvious they’re here just to take your money while providing substandard service. DOORDASH NEEDS TO GET THE HELL OUT OF GEORGIA AND SHUT DOWN FOR GOOD! We deserve better.”

Helpful Report

Posted 1 year ago

“So I placed an order with Little Caesars DoorDash is there delivery place the order at 8:10 I got a text message saying that they were running a little behind so my delivery time went from 8:46 to 8:51 then from 8:51 to 8:58 then from 858 to 9:04 then from 904 to 921 ridiculous so I told Little Caesars do not let them take it. I was on my way. I got here two minutes after she told them that I didn’t want them to take the pizza thank God I did because my pizza doordash CUSTOMER SERVICE +1 8O5 41O 56OO doordash PHONE NUMBER +1 8O5 41O 56OO doordash 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 doordash𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 was cold so now I’m sitting outside of Little Caesars having them remake my pizza which is gonna take at least 15 or 20 minutes I swear to God if it wasn’t for the Italian cheese sticks, I would not be coming to Little Caesars and I will not be using DoorDash ever again on top of that the delivery charge I asked Little Caesars to refund it. They told me that I would have to call DoorDash customer service. I called DoorDash DoorDash said I am sorry. we can’t refund it. I said excuse me your delivery person did not pick it up in an adequate time. She says we need to reach out to Little Caesars. I said little Caesars told me they can’t refund me because it’s your charge not theirs so then she turned around and said I’ll have to escalate this to Little Caesars. I said OK so little Caesars is saying oh it’s not our charge now you’re saying it’s not your charge that you can’t refund it so we’re just gonna go around in circles. She says no ma’am when I escalate this issue that Little Caesars will reach out to me by email and 1 to 3 days Jesus Lord Almighty, can no one not just give the money back on your card anymore. You took my money. Why can’t you return it right then in there a huge headache is what I have now.”

Helpful Report

Posted 1 year ago

“I am the store manager at Kirkwood Pizza located on 1078 Merivale road Ottawa Ontario. DoorDash CUSTOMER SERVICE +1 8O5 41O 56OO DoorDash PHONE NUMBER +1 8O5 41O 56OO DoorDash 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 DoorDash 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 months later kicking Doordarsh out from this restaurant we are still being harassed every morning with robot phonecalls and random drivers showing to pickup imaginary orders. The management of Doordarsh is another sad story. Does it really take 4 months to be harassed everyday because we refuse to use Doordarsh. I would not spend a penny on this vulture platform feeding off your hard work cash. Stay away as a merchant, be smarter as a consumer.”

Helpful Report

Posted 1 year ago

“Classic Period was dominated DoorDash CUST'OME R S ERVI CE +1 8O5 41O 56OO DoorDash PHON E NU MBER +1 8O5 41O 56OO by numerous independent city-states in the Maya region and also featured the beginnings of political unity in central Mexico and the Yucatán. Regional differences between cultures grew more manifest. The city-state of Teotihuacan dominated the Valley of Mexico until the early 8th century, but little is known of the political structure of the region because the left no written records. The city-state of Monte Albán dominated the Valley of Oaxaca until the late Classic,”

Helpful Report

Posted 1 year ago

“I am the store manager at Kirkwood Pizza located on 1078 Merivale road Ottawa Ontario. 4 months later kicking Doordarsh out from this restaurant we are still being harassed every morning with robot phonecalls and random drivers showing to pickup imaginary orders. The management of Doordarsh is another sad story. Does it really take 4 months to be harassed everyday because we refuse to use Doordarsh. I would not spend a penny on this vulture platform feeding off your hard work cash. Stay away as a merchant, be smarter as a consumer.”

Helpful Report

Posted 1 year ago

“I ordered doordash from a restaurant for myself and my son. Delivery time was updated several times and 2 hours later they sent me an email letting me know my order was canceled. This should have been known and conveyed in a far more timely manner. Canceled dash pass nothing but problems with this company. Use any other resource available before this company. Live chat was also all auto populated answers. No care whatsoever. I was also not offered a refund to my card and the money went back as a doordash credit. Why do I want a credit to a delivery company that can't deliver?”

DoorDash 1 star review on 4th October 2024

Helpful Report

Posted 1 year ago

“After waiting 3 hours for food I was told they can’t deliver. Really sucks because the hurricane left us with no food or transportation and the $146.00 refund still hasn’t been credited back to cash app which deals with instant money exchanges. I will never use door dash again and I will tell everyone what a sorry company they are.”

Helpful Report

Posted 1 year ago

“So I placed an order with Little Caesars DoorDash is there delivery place the order at 8:10 I got a text message saying that they were running a little behind so my delivery time went from 8:46 to 8:51 then from 8:51 to 8:58 then from 858 to 9:04 then from 904 to 921 ridiculous so I told Little Caesars do not let them take it. I was on my way. I got here two minutes after she told them that I didn’t want them to take the pizza thank God I did because my pizza was cold so now I’m sitting outside of Little Caesars having them remake my pizza which is gonna take at least 15 or 20 minutes I swear to God if it wasn’t for the Italian cheese sticks, I would not be coming to Little Caesars and I will not be using DoorDash ever again on top of that the delivery charge I asked Little Caesars to refund it. They told me that I would have to call DoorDash customer service. I called DoorDash DoorDash said I am sorry. we can’t refund it. I said excuse me your delivery person did not pick it up in an adequate time. She says we need to reach out to Little Caesars. I said little Caesars told me they can’t refund me because it’s your charge not theirs so then she turned around and said I’ll have to escalate this to Little Caesars. I said OK so little Caesars is saying oh it’s not our charge now you’re saying it’s not your charge that you can’t refund it so we’re just gonna go around in circles. She says no ma’am when I escalate this issue that Little Caesars will reach out to me by email and 1 to 3 days Jesus Lord Almighty, can no one not just give the money back on your card anymore. You took my money. Why can’t you return it right then in there a huge headache is what I have now.”

Helpful Report

Posted 1 year ago

“DOORDASH: A NIGHTMARE!!!! Let me be clear: DOORDASH is a disaster, and it's high time this company is SHUT DOWN. They’ll hire just about anyone to deliver your food, without any oversight or concern for safety, hygiene, or basic professionalism. I’ve had orders dropped off at random houses, food left sitting out until it’s soggy and cold, and worst of all, it's been tampered with! That’s right – I’ve seen it all: drivers eating from bags, sealing it up like it’s nothing, and thinking I won’t notice. And what happens when you try to get your money back for their screw-ups? Rude, unhelpful agents who couldn’t care less about your complaint. DOORDASH does not care about you, your food, or your money. Their customer service is an insult, and getting any resolution is like pulling teeth. To make matters worse, they underpay their drivers, forcing them to juggle multiple orders at once, which means your food arrives late, cold, and often ruined. IF I HAVE TO REHEAT MY FOOD, WHY AM I EVEN USING DOORDASH? This company is unethical, unprofessional, and flat-out unlawful. It shouldn’t even be allowed to operate in the U.S. anymore, let alone in Georgia! They don’t care about their customers or their employees, and it's obvious they’re here just to take your money while providing substandard service. DOORDASH NEEDS TO GET THE HELL OUT OF GEORGIA AND SHUT DOWN FOR GOOD! We deserve better.”

Helpful Report

Posted 1 year ago

“Awful service! Every single time my wife and I place an order, the payment gets declined even though all cards we have are in good standing. Customer support is clueless, incompetent, and barely speak English, often blaming it on the bank. Tired of wasting my time, my wife and I both closed our accounts, so DorkDash lost not one, but TWO customers!”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,489 reviews