DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,382 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've purchased a DoorDash membership 11 months ago and order through them a couple times a week. Out of those 100 or so orders, I recall 3 problems and I received a credit each time. This past weekend I ordered breakfast and received texts stating the driver was waiting for the food, on the way, and the food was delivered. The last text is normally accompanied by a photo of where the ood was left, but this driver didn't attach it. My food was nowhere to be found. DD said to text the driver but it did not reply. I honestly believe the driver stole my food. I eventually got my food after reordering (at no cost to me) but I had problems with my next 2 orders, as well. So I'm done with DoorDash.”

Helpful Report

Posted 6 months ago

“I placed an order and the time kept getting pushed back for when I should expect my delivery. I finally decided to cancel the order because it was taking way too long long. DoorDash charged me the full amount and said no refunds or credit could be issued. So apparently they can just tell you your order will be here whenever they decide and that’s it.”

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Posted 6 months ago

“Many times you can’t understand the drivers because they don’t speak good English. Terrible trying to understand them on the phone.”

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Posted 6 months ago

“I have recently joined doordash, and I could not be more satisfied with them. The orders arrive promptly, and the doordash delivery people are so pleasant and a pleasure to deal with. I am glad I made the decision to enroll in doordash!”

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Posted 6 months ago

“Order late, cold, missing items.”

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Posted 6 months ago

“So now every time I place an order and my food gets wrong they never want to fix it just because I've had food and stuff messed up so many times that they will not refund my money back. I just ordered from Wendy's and they messed up my son's food and my boyfriend's food and they don't want to refund it”

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Posted 6 months ago

“Horrible customer service. Went back and forth over a duplicate order which I didn't initiate. Was answerd with disdain when i called and just got a snotty attitude didn't care attitude. I asked to speak to her supervisor. Said he would call and of course never did. Wish I could give negative stars”

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Posted 6 months ago

“Doordash is a rip-off. They charge you higher prices and act they give you a discount. Just a rip-off.”

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Posted 6 months ago

“I have called the last two times since I have ordered and they haven’t been able to refund me my money back from my orders and it has been from Jack-in-the-Box and McDonald’s. This last time was from McDonald’s and I feel like that is not correct when it’s the restaurants fault that does the mistake. Not the customers fault”

Helpful Report

Posted 6 months ago

“I ordered a meal the burger was cold and the patties was burnt and the burger was horrible and DoorDash just said they could do nothing that it didn’t fit in the guidelines to get a refund”

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Posted 6 months ago

“Doordash will blame everything on the driver. Even if I get to the restaurant early and still mark you late when the restaurant was late handing the order. And then, they will freeze or deactivate your account because you're late. How does this backward company even operate is beyond me.”

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Posted 6 months ago

“My order took an hour and a half the restaurant is 10 mins away tried to call but I think he was busy talking on the phone won’t be using door dash again”

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Posted 6 months ago

“Awful experience with Carla. So unprofessional and unhelpful. Can’t believe how these people hold down jobs with zero customer service skills.”

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Posted 6 months ago

“Wanted a delivery ..instead door dash had me order through them.. charged more than the restaraunt would have and I had to pick up. First and Last experience ... NEVER EVER AGAIN...”

Helpful Report

Posted 6 months ago

“Wasted over an hour of my time passing me around, then said they couldn't fulfill the order because they'd taken so long the restaurant finally closed, and refunded as credits instead of to the card I used for payment. No apology, no anything. Horrible service.”

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Posted 6 months ago

“Had a food order and they ran over 1 hour late. This is the worst business model I have ever seen! Having your food come over 1 hour late. The company knows its a poor model because the always credit you back. They suck!”

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Posted 6 months ago

“First, door dash help is hard to access! Second, delivery drivers get three delivery orders at once so food gets cold/melted. Third, they don’t like giving back refunds. Yes I have a history or refunds but I also have a history of getting messed up orders!!! They judge on ur refunding history.”

Helpful Report

Posted 6 months ago

“Place an almost $30 order and never got it. My dasher refused to go back and get it after delivering to the wrong house. Kept saying the house number was right, however the street was absolutely wrong. Told me to go walk over and get it. I actually could not walk at the time due to multiple medical problems.”

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Posted 6 months ago

“The driver forgot half of my order, they didn't pick up the second bag. when I contacted them they refused to go back and get it. When I contacted doordash they refused to refused me the tip I gave to the driver, the delivery charge and told me to contact the restaurant for a refund on food. Never using again”

Helpful Report

Posted 6 months ago

“Door Dash stole $77.00 from me. I placed an order to Baskin Robbins. Chose the express delivery. After 20 minutes I checked the order. It did not state that my order was started nor that a Dasher was waiting for my order, so I canceled the order. They let me cancel the order and stated a credit would be issued. Well, after days of waiting I called door dash only for them to tell me this business doesn't allow refunds, therefore they won't refund me and they basically told me too bad!!! Doordash has proven to be unethical and I canceled my dash pass, my door dash account and called my bank to dispute this charge!. People, be careful ordering thru Doordash. They are not trustworthy!!”

Helpful Report

Posted 6 months ago

DoorDash is rated 1.3 based on 24,382 reviews