DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,486 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible experience, they sold rotten and spoiled food.”

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Posted 8 months ago

“Over charged me $50 was promised a refund and never happened this company is trash and should not be able to get away with the stuff they do.”

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Posted 8 months ago

“Door Dash ripped me off I had to cancel my order to make a new one they were supposed to credit my account and instead told me I wasn't eligible even though I cancelled right away. What a rip off never again”

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Posted 8 months ago

“this company is such a joke omg 🤣🤣 I've ordered here four times and 3/4 orders were always missing items and doordash nvr wanted to refund me. they would tell me they will submit a complaint but submitting a complaint won't get me my food!”

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Posted 8 months ago

“So polite professional that really keeps me at ease.”

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Posted 8 months ago

“Have not used doordash from my account in several years, but have had deliveries made for merchants. That said I tried to place an order and found that my account had been deactivated and that I should contact customer service. NO CONTACT INFORMATION PROVIDED. Upon calling customer service i was passed on to 4 different people who each asked me the same verification questions, the 4th one could not confirm my email address (the other 3 could?) could not reinstate my account. I gave up and hung up. I will use Skip the Dishes or Uber for orders”

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Posted 8 months ago

“Worst delivery service. They literally triple charged me and refused my money back. Difficult to cancel and they don't listen to delivery instructions”

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Posted 8 months ago

“I never received my order. I never got the opportunity to provide proof that it wasn’t my house that the picture showed upon delivery. I am so disgusted by the lack of care and that I had to pay for food I never received. This is why I canceled DoorDash to begin with, gave the benefit of the doubt again, but will now no longer use your services or recommend to anyone who asks. I’ll be honest with them about my experience with you, which is disheartening.”

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Posted 8 months ago

“Driver picked up food an hour ago, yet they’re farther than the restaurant…”

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Posted 8 months ago

“DoorDash is amazing way better than uber eats! I’ve had some problems a few times and can say every time you guys have resolved the issues with refund after refund and I’m very grateful I always get my moneys worth when there are issues! Thank you”

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Posted 8 months ago

“My daughter ordered from Mc Donald's waited for over an hour while watching the dasher walk from the store. She never received her food, and she sent Doordash a video of the dasher walking pass the house and they will not refund her money. I have called several time and they stated they can not find a supervisor to talk to me. We will not be using door dash ever again.”

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Posted 8 months ago

“Everytime I use DoorDash I always have an issue with my order. It’s unavailable”

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Posted 8 months ago

“Bro. So we ordered Taco Bell on their app which the 3rd party is DoorDash. So the order gets delivered and somehow we got someone else’s order from DAIRY QUEEN. So then we call DoorDash customer service, the lady has them redo the whole order. Wait an hour with no updates so call back, apparently it wasn’t processed even though the call prior she said it had been. Kept getting DoorDash updates pushing out delivery time. And hour and a half goes by with the driver not moving. So we get back on the phone with the same lady and she cancels the whole order because apparently Taco Bell didn’t get an order ticket 🤦🏻‍♀️ so we wasted 4 hrs tryna get this damn food just to have it get canceled at the last min with them not fully saying if we’d get a refund or not”

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Posted 8 months ago

“I've had my food stolen from me a total of 5 times now. I'm living on minimum wage and I can't afford to order take out often so when my hard earned money disappears without getting what I paid for in return, it pisses me off.”

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Posted 8 months ago

“We have had a lot of terrible experiences with DoorDash for the past year or so, but living out in the country, they are the only delivery service. After last night, though, we will never use Doordash again. I placed a $70 order at one restaurant only for the order to be voided after it was picked up, which tells me that their dasher got my family's dinner for free and now I have to wait a week for a refund! Then I placed an order with another restaurant (both ordered through the restaurant apps, not through doordash because of the INSANE delivery fees, but doordash delivers the orders) and waited 20 minutes for a dasher to accept it before I called customer service to have my order switched to pick up. She told me they couldn't do that, but that they could cancel my order if I wanted, but I "would not be eligible for a refund". Not eligible for a refund for food i never received?! Rob someone else, because this momma is too broke for something ridiculous like that. I hung up and went to pick up my own order, and when asked dasher finally accepted it, I was already in line. I told him to park and complete the order once I got it to let him keep the tip. Customer service lady tried to call me back while I was in line and i hung up on her because I didn't want my order canceled. I went home to my family with cold food after 10pm when my first order was placed at 7pm. I will NEVER order delivery again until Uber Eats finally makes it out here.”

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Posted 8 months ago

“Had a foreign object in my food and they refused to refund. Horrible services”

DoorDash 1 star review on 22nd June 2025

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Posted 8 months ago

“They didn't bring dinner for my kids -- only the milk and a couple samosas I ordered along with dinner -- and still charged me their exorbitant delivery fees. They never told me they weren't bringing my dinner. I only found out when they dropped off the milk. My kids are hungry and I can't just give them milk for dinner. One of mine has severe anxiety and can't handle a restaurant tonight -- which is why I was willing to pay their crazy fees. Customer service refused to refund any fees, and then hung up on me. I spent over $1000 on their service last year and am never ordering from them again.”

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Posted 8 months ago

“Horrible. Always 2 hour delay and then cancelled. They stink.”

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Posted 8 months ago

“They have a delivery driver in Alsip named Kaprii, I ordered a big beef Italian sandwich from portillos. The bag came ripped, open, no receipt and worst of all I know she switched the orders. This looks like she ate out of the bag. DoorDash is the absolute worst!!”

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Posted 8 months ago

“I wish I could give no stars. I've been fighting with this company for over a year trying to get into my account. No one seems to be able to help I just keep getting the you'll get a call back within 24hrs. Wouldn't recommend wasting any money with this company because they don't really care about customers.”

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Posted 8 months ago

DoorDash is rated 1.3 based on 24,486 reviews