DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,382 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered dinner from Popeyes. Driver couldn't find where I live. Supervisor called to assist him and he couldn't help either. I sent him a text message with directions and he delivered finally 1 hour later. Supervisor called again and I told him I wanted a refund and he told me I qualify for one. Told him I would no longer so business with door dash and he just laughed and said eveyone says that. I mean it. worst service I have ever had!!!!!”

Helpful Report

Posted 5 months ago

“First and last time ordering. Bogo offer did not work. Indian customer service hung up on me. I have canceled my account.”

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Posted 5 months ago

“They failed to deliver my item to my door and refund request was not approved. Missing item, lost $40 plus. Horrible customer service”

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Posted 5 months ago

“Every time I order from door dash they take over 1 hour or more just to deliver my groceries.. even when it tells me the time .. I dislike it when I get my groceries delivered 2 hours later.. then expected ……”

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Posted 5 months ago

“Garbage service”

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Posted 5 months ago

“Don't use this service unless you are prepared to pay more for the product then what the store charges. More on taxes. More for service fees which is based on your dollor amount then a delievery fee. Expect to pay no less then an extra $10 to $30 maybe more per order, then you still need to tip the driver.”

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Posted 5 months ago

“If I could give 0 stars, I would. I ordered several items--a total of $59 worth of groceries. All my items were cancelled but Doordash delivered two bananas and charged me $16.84 ($6.00 delivery fee, $10 tip and $.84 for two bananas). Why wasn't the entire order cancelled! Who thinks it is prudent to charge anyone almost $17 for two bananas??? THIS IS MY EXPERIENCE WITH DOOR DASH AND I WILL NEVER USE DOOR DASH AGAIN!! I cannot recommend this company!!”

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Posted 5 months ago

“I didn’t want to renew because the charges weren’t worth it. They fraudulenty took $96 out of my account and refused to refund it and told me there was no superior to talk to.”

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Posted 5 months ago

“DoorDash usually delivers on time and the app is easy to use. However, I’ve had a few orders arrive late or missing items. Customer support was helpful but sometimes slow to respond. Overall, it’s convenient but not always reliable.”

Helpful Report

Posted 5 months ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Helpful Report

Posted 5 months ago

“Do not use Door Dash if you are ordering your lunch at work. The last 4 times, I order my lunch an hour prior to my scheduled lunch and still had to wait at the MOST, an hour. Yesterday, the Door Dasher was just across the road and she chose to get more orders before delivering my meal. And to top it all off, the safety seal was broken. I do have the Dasher’s name and phone number for future reference.”

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Posted 5 months ago

“Ordered at 4:45. It is now 9:40 and order has STILL not arrived! They said it was delivered, but provided not photo.”

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Posted 5 months ago

“I can’t begin with how tired I am of DoorDash. I only order from them when the restaurant I want is not available on other apps. Sometimes the food is nasty quite frankly, which is not their fault however when I leave them a detailed note about what was wrong with my food + pics of how it was not up to par. (I order from places I eat all the time so I know what it normally tastes like) I end up forced to just sit there with this disgusting food and money spent so F DoorDash. Thank you for reading.”

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Posted 5 months ago

“This company literally steals from you. If there are too many issues with orders which happen quite often considering drivers don’t check what they’re picking up most of the time. Then your account is flagged and they will just deny refunds on items you literally don’t receive.”

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Posted 5 months ago

“I am a Dasher and I have been talking to these people for 3 Days about my completion rate being stuck at 94%! I work for doordash full time and there is no way possible with me completing orders after accepting them that I should be stuck at a silver status! I'm starting to believe that doordash is fraud. None of the customer service Representatives can help me with why my completion rate is stuck at 94%. After accepting and completing multiple orders, they can't explain it to me! Working for them is a bad experience! I quit my job to do this and this is where it has landed me.”

Helpful Report

Posted 5 months ago

“If zero were an option, I would select it. Their refund policy is a joke; even when the order is completely off, I did not request a refund; instead, I asked for a re-order, which I was told I would get a $6 refund on a $27+ order that was completely wrong. I deleted my account, with no intent to return either.”

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Posted 5 months ago

“DoorDash just stole my money and my food. The driver kept my food and ate it. They did not deliver it and would not refund me my hard earned money.”

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Posted 5 months ago

“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”

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Posted 5 months ago

“Why do they default to 30% tip? Its ridiculous.”

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Posted 5 months ago

“Do not use them. They over charge on delivery fees and they take your money. I made a $50 order and tipped $10 and the order was missing more than half of my items. When I contacted support they denied me a refund because of their policy and would not tell me what part of their policy denied me a refund. They are shady. Save your money and use uber eats or now of days most places have their own delivery apps.”

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Posted 5 months ago

DoorDash is rated 1.3 based on 24,382 reviews