DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told that I would be informed when delivery would take place by 11 am -....never happened - do I take time off work?.....cant get through to customer services...Lots of promises and advertised facilities (ie App) to make things efficient...All smoke and mirrors as these facilities just add another layer of cock up !! This company will waste your time and money - BE WARNED !!”

Helpful Report

Posted 7 years ago

“Absolutely awful service. Sent message to say package would be delivered between 17:30 and 18:30. At around 16:00 a further message was sent saying the slot had changed to 20:00 to 22:00. At 19:30 we received a message that the driver 'could not access the property' despite there clearly being no effort whatsoever to deliver the package. Now apparently they can't change the delivery address and will keep trying to deliver to the same address, despite having been informed that we work and this will simply result in another failed delivery. Customer service representatives seem to be as mentally-impaired as the lazy idiots they employ as delivery drivers. An absolute disgrace of a company. Just upset I had to give them 1 star, as they don't deserve even that.”

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Posted 7 years ago

“Yes, most review sites include responses by companies keen to address problems and engage with customers and their feedback. DPD's silence unfortunately speaks volumes - they obviously couldn't care less !”

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Posted 7 years ago

“Will DPD ever respond to all this criticism ?? There are so many similar complaints that it would appear clear that their systems are completely unreliable and their staff disinterested in providing the expected service and standards. It would be interesting to hear a named representative of DPD s honest (if they are capable of honesty) response and explanation.”

Helpful Report

Posted 7 years ago

“Delivery 3 days late after not coming in original window which was Sat 9am-10pm, no warning that it wouldn’t arrive given so I wasted my whole day waiting. Still have not received package”

Helpful Report

Posted 7 years ago

“Yet another week of frustration with unreliable and dishonest DPD and their totally insulting Customer Service (what do those words mean DPD ???!!!) I will NEVER use this company or any suppliers who use them again. They don't deserve a penny and they obviously don't think their customers are worth any more as they have no respect for them or their parcels - disgraceful company - AVOID !!!!”

Helpful Report

Posted 7 years ago

“Tried to deliver parcel wasn't in so next time they didn't bother even though I paid DPD they left it for parcel2go courier to supposedly deliver who forged a signature and Stole the parcel. I thought I could trust DPD to be honest and reliable . Obviously not.”

Helpful Report

Posted 7 years ago

“Paid for 24h delivery 3 days later still no one knows where is my parcel”

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Posted 7 years ago

“Delivery 3 days late at present and still have not here!!!”

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Posted 7 years ago

“Let down yet again by DPD.... DPD spend so long polishing their logos on their new fleet that they forget what they are to be used for. If a company as bad as this can survive then someone needs to look through their books and finances VERY carefully !!! Totally unreliable and obviously couldn't care less about its clients and delivery of their parcels. Their whole business seems like a lottery managed by incompetents and staffed by disinterested, unmotivated and in the case of Customer Services confrontational, rude, dishonest and totally useless staff. I think you could safely say that any of the other main delivery companies would be a safer choice. The most effective way to protest is to not use any company that associates with DPD.”

Helpful Report

Posted 7 years ago

“Had No notification you were on your way, driver did not leave a calling card , i was in the next street if he/she had telephoned. Far from happy it's not hard , communication thats all it needed to get 5 starts. Still waiting.”

Helpful Report

Posted 7 years ago

“Waited in, no one arrived. As a precaution had specified a delivery safe place to leave parcel. 30 minutes after scheduled time recieved text to say no one was in. This of course was a lie. Proved as such by the request to leave parcel if someone was in. Claimed calling card not left, another lie. spent 50 minutes at 10p per minute hanging on for snetterton depot to pick up, no one could be bothered. Went through to online chat and had a row with the online computer, sent email to customer service, an oxymoron. DONT USE THESE INCOMPETENT SMUCKS”

Helpful Report

Posted 7 years ago

“What a bunch of dicks. Apparently they need more than a house name and post code when delivering to a short road with ten houses on it. The only time stuff gets lost, broken, or imprisoned in a warehouse is with this mob. I gave them one star because there is no 0 star option.”

Helpful Report

Posted 7 years ago

“Parcel expected 48 hours ago . Still no trace of DPD delivery”

Helpful Report

Posted 7 years ago

“A next day delivery took 13 days to deliver. Various excuses saying the supplier failed to give tbe house number. Complete rubbish. Just a shamvolic outfit who would do us all a favour if went into liquidation and allow other delivery companies to take over their custom.”

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Posted 7 years ago

“ABSOLUTLEY SHOCKING SERVICE VERY UNHELPFUL STAFF NO ANSWER FROM THE CUSTOMER SERVICE ON HOLD FOR 1HR PARCEL SHOULD OF BEEN DELIVERED 2 DAYS AGO NO SIGN NO CONFIRMATION .. DISGUSTED!!!!!!!!”

Helpful Report

Posted 7 years ago

“93% give them one star because there is no option for zero stars (reviews.co.uk please can you add a zero star option to stop DPD being flattered by one star ??!!”

Helpful Report

Posted 7 years ago

“Dreadful 'service' - have now wasted 3 days off work leave waiting for an important parcel that they now state after 3 failed attempts to deliver (whilst I was in waiting!!!!) they have lost the parcel. Customer Services is an total waste of time and there seems to be no-one who is able or even interested in helping me - and judging from the reviews or any one else !! DPD are an absolute nightmare and their days must be numbered. I will not use any supplier who employs this unreliable firm of liars and incompetents.”

Helpful Report

Posted 7 years ago

“Liars and Cads. They stated I was out twice when in did not even consider a third attempt. My entry phone goes straight to my front door and still they lied and teleportated my parcel from my house to collection point in 2 minutes!!! Cancelling order will not use a company that uses this courier again. Can not get item until next week now so what is the point. Did not receive delivery. You can speak to them on the phone it is just automated. Hope they go bankrupt useless service.”

Helpful Report

Posted 7 years ago

“Where do DPD recruit their managers from - they are a disgrace. There seems to be no motivation or desire to provide anything resembling an efficient and reliable service. Their Customer Services Department is beyond belief in that they are just insulting from the excessive wait to get through..the absolutely pathetic 'greeting message' from Sinead Crooke (that only reveals what a desperate state this company is in - what professional company needs to do this???!!!), through to the very limited attention span of their call staff, inability to help, obvious reading from guideline procedures that rarely cover the customers situation, through to the very hostile and confrontational 'supervisors'. DPD will soon be no more unless they make huge changes but it seems that they have no desire to do this and so I assume they will not survive much longer. Absolute shambles of a company that no reputable firm would want to be associated with !!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,649 reviews