DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,651 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,651 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID !! - This company are incredibly unreliable and their systems seem doomed to fail, Their Customer Service is beyond belief in that it is just so bad and can only further frustrate DPDs customers having to be insulted with lies and rudeness in their pitiful attempts to deffend the undeffendable . DPD fail on so many levels and seem to despise their customers and clients. Surely there is no future for a totally dysfunctional company like this as it continues to spiral out of control. The management needs to be replaced as they are clearly ineffective and the Customer Services Department has to be the worst ever - they are absolutely useless and very hostile in their indifference. Suppliers should avoid upsetting their customers with the unreliability and frustration that is DPDs norm.”

Helpful Report

Posted 7 years ago

“So annoyed with this absolutely useless company. They clearly couldn't give a toss about their clients or customers and are just rude, cynical and dissinterested in helping - God only knows what their managers do to achieve such a useless 'service' in a very competetive market. They are so unreliable and then when things go wrong )which seems all to often) they just lie and fob you off/ They waste so much of their customers time sending meaningless messages and lieing about parcels being signed for when they have never attempted delivery to the correct address. Their customer services is the most dishonest, rude, confrontational and useless service I have EVER experienced. There seems a standard 45 plus minute wait to then be greeted by a recording by Sinead Crook - Head of Customer 'Experiences' I think !! instructing callers not to be rude !!!(what credible company does this ??!!) this is then followed by the opportunity to talk to the rudest, dishonest and ignorant staff who appear not to comprehend anything said - you give them DPD tracking numbers that they cannot find etc etc and in my experience on a number of occasions just put the phone down on me when they are unable to help. Try asking to speak to someone more senior and you are put through eventually to an even more agressive imbecile ....What is the training for these morons Sinead Crooke ? - you should be ashamed at the useless department you have and how much business you are loosing your useless company.”

Helpful Report

Posted 7 years ago

“extremely unreliable, customer services 1st message is 'not to verbally abuse their staff' (or words to that effect) not a good omen, wasted a days holiday for a rescheduled delivery. checked tracking service which said still at Dunstable warehouse, kept checking until 6.15 when I called their customer services, who said it hadn't been scanned yet, that they couldn't find the item, that it may take 10 minutes or 5 days to locate it, and that I should call the supplier to let them know. Supplier is sending another item which hopefully will arrive next week...another days holiday wasted, DPD should pay for my time.”

Helpful Report

Posted 7 years ago

“DPD are by far the worse delivery company I have ever used. Was advised my parcel would arrive. Nothing arrived. Took an hour and a half to get through to them to then be told to go and collect from the depot directly. Went and waited for an hour and 40 minutes to be told they couldn't find it. Got home to then have an email to go and collect the following morning at 8am. Arrived and low and behold, half an hour wait and no parcel! The company are a joke and no one that I dealt with knew what was going on or seemed to have an ounce of common sense. The main manager of the Bristol deposit whose picture was all over the reception area walked past us several times and made no effort to find out what was going on with any of the people waiting in the reception area who were as frustrated as me! Never use DPD!”

Helpful Report

Posted 7 years ago

“Stay clear this company very rude and abusive and then try to make out that you're the problem please use Parcelforce or another company this company is disgusting I would not recommend them to anyone”

Helpful Report

Posted 7 years ago

“Customer Services are just the worst ever. If they closed this department it would make little difference to the absolute shambles rthat is DPD. They seem to have absolutely no respect for their customers and clients reputation whatsoever. They act like a company that has just given up and know their days are numbered. They are an absolute disgrace and totally unreliable. They lie and are often extremely rude - if you can eventually get through to anyone to talk to. I strongly recommend that you avoid DPD - there are much better and more reliable delivery companies who care about their reputation and customers.”

Helpful Report

Posted 7 years ago

“An extremely untrustworthy business. They attempted to deliver my parcel on Saturday, 27th October but said I was not home, despite me being home all day. They then re-arranged delivery for Sunday, 28th October without telling me. I was out all day that Sunday, yet they say I signed for it and left my package with a neighbour and left a note where I cannot read the writing of the driver. They also left me a voice mail which I cannot understand a word of. Each time i try to call and speak to a customer service advisor, I enter my parcel number and it comes up as delivered and signed for by me (again not true) and they cut my call off! Luckily Amazon have refunded me, but I still can't get through to DPD whatever I try as they have stopped replying to customers on Twitter (probably due to the sheer amount of complaints at their horrendous service). Will I ever find/get/see my package? I don't know. What I do know, is that I will avoid using DPD where possible, even if it means paying £10 more for another delivery provider as they are so, so bad and cannot be trusted. Couple that with a totally non-existent customer service and you have a recipe for a miserable customer experience.”

Helpful Report

Posted 7 years ago

“Customer Services seem paid to lie and behave in the most rude and condescending way. Their job seems to lose DPDs customers. They seem to have little desire to be respectful or to try and resolve the many problems DPD obviously have. DPD seem unaccountable and disinterested in providing a reliable services. Their days must be numbered as no company can exist with no respect to its customers. SUPPLIERS AVOID DPD IF YOU VALUE YOUR REPUTATION !”

Helpful Report

Posted 7 years ago

“absolutely shocking service... can’t hold of anyone on the phone and the redeliverybdoesnt work as you take no notice of it... total joke”

Helpful Report

Posted 7 years ago

“DPD had my parcel but were not delivering it to me for two weeks and every time I checked in the website what is going on and every time I either call or email them, everything I got were promises of delivery on the next day. However, 5 lies (yes, 5) later my parcel was still not here, I wasted 4 full days to stay at home waiting for my parcel as promised by DPD. In the end they admitted they cannot find my parcel despite the updates show where it was the previous day and since they haven't tried to deliver it, it still should be there, but nevermind. So, after 8 days of waiting for my parcel they were then "searching for it", which takes "from 3-5 working days", so the only thing I could do, after calling and emailing them for that long, is to just forget about my parcel and prey that I am going to receive it this year at least. In the end, after contacting them by email and phone every day for 9 consequent days, DPD finally admitted that they damaged my parcel and apologised for that and said my only options now were to collect it myself from their depot or send it back to the sender, because "they can't deliver damaged parcels". They were about to deliver it to me earlier, which means my parcel was not damaged at that time and now it was. I went to pick it up myself to find my parcel in the worst condition possible. There was a HUGE hole on the bottom of my parcel, from where items were falling off as they were bringing it to me on a trolley. The hole was that big you could literally put both of your hands in at the same time. The original packaging was all damaged - tape was cut, the 2 plastic strips as well. They have tried to reseal the parcel with their own tape. I wish I could post photos here so you can see how I found my parcel. People, our parcels are handled in the worst way possible. I was even advised not to use DPD anymore by one of the DPD staff, which made me even more confused. I emailed them again for explanation and compensation for the distress, inconvenience, damaged parcel and almost all items inside, waste of my time and money, but my emails have been ignored - no ethics or customer rights matter for DPD, I have nothing more to say.”

Helpful Report

Posted 7 years ago

“I just had a delivery driver come to deliver a parcel and didn't even knock on the door or ring the bell. The only reason I k ew he was there was that I heard his car door close and he drove off. I jumped in my car and tried to follow him but couldn't follow him in time and i lost him. I paid for next day delivery and came home from work to be in for the selected hour. I specifically needed the parcel for this evening and now I have to wait another day. Very lazy service, the missed parcel slip wasn't even filled out. You expect the driver to at least knock on the door.”

Helpful Report

Posted 7 years ago

“Tragic customer service, dpd drivers are always late ( for days not hours) high prices. I'm not happy.”

Helpful Report

Posted 7 years ago

“Your Carphone Warehouse order will be delivered on Saturday 27th October, 08:00 - 17:00 as requested. After i paid 5 pounds for my parcel to delivered on Saturday, on their application and on the email is the same day for delivery and i've asked 2 times their call center and confirmed will be delivered today. At 16:00 i chatted again with one of their guys who told me that my parcel will be delivered on Monday because they don't have time to deliver today. This company is just a joke.”

Helpful Report

Posted 7 years ago

“What went wrong they are asking me. Well....yet again we waited in for the delivery. We were told a slot of an hour when it would be there but were in all day regardless. Suddenly a text arrives stating we were out and they couldn’t deliver. Garbage! We were looking out the windows for the van and no van arrived. The driver clearly couldn’t be bothered to deliver it despite us paying extra for a specific next day service. Customer Service doesn’t exist. You have to email them. This isn’t the first time this has happened either. Phones have gone missing, deliveries not appeared. DPD clearly couldn’t care less about their customers. If I’d known who would be delivering I wouldn’t have placed the order in the first place. Looking online and it seems this is a regular occurrence across the country. How can a company keep getting away with this?????”

Helpful Report

Posted 7 years ago

“After night shift I've waited for the Dpd driver to come with my eyes on the phone, i was delivery number 10 when the map was showing 9 from 10 i received a message that my parcel will be delivered on Monday because i didn't respond at door. Maybe you can buy them some phones to call before leaving you without a parcel that you are waiting for weeks.”

Helpful Report

Posted 7 years ago

“I have waiting for may parcel all day and nothing!!whn i checked the traking it was saying it got refused !! Nobody came to my door u f.... pricks!! This is the second time ! Retards drivers if they don't find a good place for them to park the just move on to the next post code and they just say u refused the parcel !! Or they ur so idiots if they don'tfind the adress same they move on !quit ur job u f... priks!”

Helpful Report

Posted 7 years ago

“The worse delivery company ever! Not able to delivery my parcel for 3 days already ! Waiting for driver outside my house for 2 days to HELP HIM to find my adress easier and he didn't even show up !!! I have been sent photo of my door which not even my door for 2 days !!! Multiple calls. Wasted my time and energy for nothing ! App DPD is rubbish as their service !!! Not recommend at all !!! Deserves zero star!”

Helpful Report

Posted 7 years ago

“Deserves zero star. No costumer service at all. No, contact number apart from useless answering machine. Frustrating. This should be illegal! where can I complain?”

Helpful Report

Posted 7 years ago

“I took a day off to receive a parcel, nobody called my intercom or my mobile number which I left when I made a purchase. The email I got asked me to download the app to track my parcel, I downloaded and signed up to DPD app and it keeps saying that the internet connection is slower than usual please wait and then it crashes. What the hell!! My phone is Google Pixel XL 2 so its not like I am running an ancient phone. I tried to call the office number 0121 275 0500 and all I got was an automated service. Is there a real life human being I can talk to? This service (or lack of) is appalling!! I cannot believe I got charged for this delivery. What the hell am I paying for?”

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Posted 7 years ago

“I wish it was possible to give 0 stars. The WORST customer service experience ever. No one willing to help me. They have just dropped out of online chat THREE different times because they couldn't be bothered to deal with my request. My parcel was meant to arrive on Wednesday. They keep sending me texts saying thanks for pushing your delivery back a day. I DIDN'T YOU MORONS! It was you because you are totally incompetent. Now they are going to try and deliver it tomorrow when I will be on holiday. They refused to let me speak to someone senior on the phone. This company deserves to go bust.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,651 reviews