DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,650 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel arrived broken even if it said " Fragile" on the box. I hoped the items where ok inside but 2 of them were smashed and other 7 damaged. It has been a really bad delivery ( not the first bad one with DPD)”

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Posted 7 years ago

“After almost one months of quering regarding my parcel dpd have decided to assume that they lost my parcel. Awaiting to hear from the sender what will happen next. Will never use that company ever again, they are unable to do they job properly and don’t take responsibility for it.”

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Posted 7 years ago

“Very good service, driver Dalius, in Hemel Hempstead , always in time, accurate and undamaged. Very happy. Thanks.”

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Posted 7 years ago

“The worse delivery experience and customer service afterwards. The driver Quinton could not find my house which is on the main road with Google search showing it exactly where is is, so after calling customer service they send message to go back and deliver the item so he just marked then that no one is at home and card left- when he never bothered to even come to the address. Phoned customer service fuming that the person marked that he came and I was not at home so they phoned him and left voicemail to go and deliver item so I waited whole day at home, nothing happened -I was offered to come and pick up item from depot. Again spoke with customer service next day, now the item with the delivery person and I should wait for slot they not even bothering apologise, the person on the phoned sounded proper not caring and not giving any acknowledgment that I am waiting for parcel second day and they said that they not going to upgrade it to deliver at least first thing in the morning although is entirely their fault. Don't use the company, they only care to take money for deliveries and delivery side it's not really what they care.”

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Posted 7 years ago

“Well where do I start parcel supposed to be at depot had to get taxi there as don't drive parcel wasn't there as there was a mix up online said it was in Birmingham even though I had confirmation to say at depot said I could change delivery address if done before midnight web site is down can't get through to customer service and 15.00 in taxi fare and still no parcel 2 other people at depot told same no parcels for them either do not use this company bad reviews all round”

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Posted 7 years ago

“Very fast and accurate service”

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Posted 7 years ago

“Horrible driver, arrogant little so-and-so. Practically threw my parcel at me. I'll never use or recommend DPD to anyone.”

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Posted 7 years ago

“Another cock up by DPD losing a parcel that turns out to be delivered to the wrong address and they cannot or will not retrieve it!!! DPD are just the dregs - so unreliable and a completely broken 'service'. When things go wrong their Customer Services has to be thew worst ever - if you can get through ! They are condescending, ignorant and rude to their customers. They lie and are totally inconsistent in their answers. They seem unwilling or unable to help. In short DPD are absolutely useless - AVOID”

Helpful Report

Posted 7 years ago

“Terrible! Lied about missed delivery even though I was home. Took a picture of a door that doesn’t belong to my building and then DPD were magically unable to contact the driver all day and get him to return! Usually delivery service. I advise all suppliers to use other delivery services to send their goods.”

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Posted 7 years ago

“I only gave DPD a very good score thanks to their Romanian driver Katalin who was of immense help. He agreed to take our parcels after the Barnstaple drop off point (PC World) refused due to the number of parcels (7). They said a DPD pick-up driver is not going to take this many as they won't have room in the van! We had paid the fee online and prepared the parcels according to their acceptable sizes and weight and also spoke to the DPD online chat service to make sure we were doing everything right and no one mentioned to us that there is limit on how many parcels can be dropped off, appalling service! We left the PC World in despair as we were leaving the country the next day and could not use the DPD service we had paid for. We then spotted a DPD van which stopped in the street and run to talk to the driver. He agreed to take our parcels then and there. I can't tell you enough what a relief it was! He was so helpful! Thank you Katalin, you were great!”

Helpful Report

Posted 7 years ago

“DPD Screw up again with lies regarding my parcel which was attempted to be delivered - TO THE WRONG ADDRESS ! and after chasing this up I eventually found it was not one the van and had never left the depot...Further chasing and it seems that the parcel has now been sent back to sender !!! I tried to follow a complaint through to customer services and after a 35 minute wait to get through just received total indifference to my complaint and said there was nothing that they could do. I asked to be put through to Sinead Crooke but was told that they did not know who she was !! When I told them they said that they could not give me a number and then hung up on me - disgusting and I will never use DPD again or use any supplier who uses them.”

Helpful Report

Posted 7 years ago

“DPD Customer Service must be flat out as you can never get through in less than 40 mins in my experience. Just shows the state of this unreliable and shambolic business. When you do eventually get through you soon realise that they are not there to help you at all. They are absolutely useless and don't even seem to be listening to you judging from how many times you have to repeat yourself. If in frustration you can get through to a supervisor you will soon realise that this 'service' is just rotten to the core. The supervisors are the worst and are very abusive and confrontational....absolute disgrace and DPD are to be avoided !”

Helpful Report

Posted 7 years ago

“I presume this is a kind of the PDP strategy to deliver parcel during the school drop-off and pick-up times when their customers are highly likely are out of home? Or let me guess, delivery driver is paid for mileage so the do not care about delivery at all?”

Helpful Report

Posted 7 years ago

“Dreadful Customer Services Department - They seem intent on insulting their customers from beginning to end. Why do they have a department like this when customers can just bang their heads against a brick wall to better effect !! DPD has to be one of the worst and most unreliable hit or miss delivery services ever. Their Customer Services however is even worse than this. I feel sorry for the first line reading their scripts that rarely deal with customers actual issues. However those training and managing this department should be sacked for starters - they are clearly absolutely useless !!”

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Posted 7 years ago

“I called customer service to find out what happened with my parcel as it hasn't been arriving for two weeks. When I finally got through to someone, I was told they cannot locate the parcel that belongs to me and the order number I've given them (which was given us BY THEM in another country) apparently belongs to someone else?? HOW??? When I asked how can I track my parcel and find out where it is, I was told there is nothing they can do. Not great. Not using the service again, I only wish I would check the reviews before I did!”

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Posted 7 years ago

“you not only deliver on the wrong day (when a #customer has said they’re not #home) but you leave this mess! #shocking #service #couriers #parcel #not the first time https://t.co/gWSrPUOArg”

Helpful Report

Posted 7 years ago

“Close your absolutely useless and insulting Customer Services Department - they are just a nightmare from the 40 mins plus standard wait to get through to the absolutely pathetic greeting message by Sinead Crooke - whose idea was that to herald what a bunch of incompetents you all are.....!!!! Absolute Mickey Mouse department and come across as totally cynical with no respect for their customers who FOR NOW keep them in business ! Diabolical !! Unable and unwilling to help customers after what seems to be VERY common unreliable and chaotic 'service' TOTAL NIGHTMARE FROM BEGINNING TO END - AVOID !!! (unless you need to raise your blood pressure and waste hours of your life!!”

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Posted 7 years ago

“the worst customer service I’ve ever received!! Call up to get assistance and even they were useless!! So angry!! poor service!!”

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Posted 7 years ago

“please I’m begging people not to use the service called dpd ever again,it’s unreliable and unprofessional. they don’t know how to give good services to client. i’m still waiting to receive my parcel from dpd which I called they more than 4 times since last week till now. this is the 3rd time that this is happening to me .. this service should be Band all over the world... please people don’t Waste time using dpd, go for DHL, UPS, post.nl thes are very reliable, Period! From Den Haag, Nederland. I communicated with dpd through email and phone, some the dpd works are very rude when communicating with they. up till now I have not receive my parcel!”

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Posted 7 years ago

“DPD couldn't care less whether your parcel is on time, late, lost, damaged as long as you pay. Their Customer Services is the worst ever...rude...disinterested..condescending and confrontational... and as for Sinead Crook - the name says it all !!! AVOID DPD !!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,650 reviews