DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

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“15976818962645 Several promeses...more than 1 WEEK DELAY.”

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Posted 7 years ago

“After request that the item was gonna be delivered to a neighbor, they left it on the front door and has been raining all day so the item is damped therefore broken.”

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Posted 7 years ago

“Tried complaining about a tracked parcel that was 'out for delivery' for 4 days !!!! Customer Services (after 2 35 minute plus waits to get through and cut off the first time) could not even track the parcel and said the number must be wrong ( it was the same number which I had used to track it 'successfully' on line!!!) After a ridiculous and completely unhelpful conversation with someone who kept asking the same questions again and again without remembering my answers and who then I asked me to repeat why I was ringing and what was my problem !!! I asked to speak to her supervisor who would not give his name and told me I had been on the call for too long and he hung up on me with no resolution!!!! DPD are the absolute dregs and it is unbelievable to think that they can continue with their attitude and routine failures. They are the rudest and most unreliable company I have ever dealt with. I strongly recommend that you do not waste your time and money with this appalling company and use someone more reliable who cares.”

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Posted 7 years ago

“I had an email to say that my parcel had been delivered and signed by me, however we were in all day and nobody came near our house. After phoning the nearest delivery dept to me I was told that it had been delivered to the wrong address ! So someone has presumably signed my name on something not addressed to their post code or name ? After a few more calls I was told that they had spoken to the driver who couldn't find where he had left it !!!! This is a vey expensive part of my video filming equipment that I need for a film shoot in Spain. If I had known that DPD was going to be used for this delivery then I wouldn't have ordered it from the firm that I did as I have had nothing but problems in the past with DPD. The last time that I ordered something they failed to deliver it to my address as they said that the drivers couldn't find my house at all and a week later we picked it up from Sainsburys about 5 miles away. Our house is on a main road is clearly marked and my satnav takes me straight there. Another time someone found a parcel or us beside the main road at the top of the drive in the pouring rain !!!”

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Posted 7 years ago

“DPD Screw up again today and Customer Services obviously couldn't care less - un able to give me any useful information - they contradict themselves and lie. They are rude and confrontational. Total waste of time talking to them and using DPD is a real risk as their systems are not fit for purpose. Suppliers take note as DPD will lose you customers - use someone more reliable and professional and who care about their and your customers !!! Don't associate yourselves with this trashy company or you might be sucked out of business as DPD go under.”

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Posted 7 years ago

“I don't know how this company survived till now. Its rubbish. I tried to arrange a pickup through their app gave me the selected delivery and found just near where I live. The thing is that, I didn't select the shop where their app is showi. I had to drive about 15min to get my parcel. I called the customer service and had to wait around 20 min to speak to someone. I asked if I can pick up the item from the depo, as it is closer to where I live and the customer service told me that once its selected they can not amend it. I told him I didn't even select that shop but he said he couldn't do anything. They are time wasters and not company. AVOID!!!!!!!!!!!!! this company.”

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Posted 7 years ago

“Promised delivery did not happen- couldn’t find my address and I live on a main A road! Rang customer services and had 15 minutes on hold and was then told driver was on his way back with my parcel and guaranteed delivery today. Nothing! Three hours later I rang again, this time 25 minutes on hold. Got told a load of rubbish about satnav failed but ‘hopefully ‘ my delivery would arrive tomorrow. I won’t hold my breath. Have had similar issues before with DPD. Can’t believe suppliers use this useless and incompetent company.”

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Posted 7 years ago

“MY parcel was picked up on the 1st November by DPD. I paid specifically for a Saturday delivery, nothing came. I tried using the chat facility on the DPD app which seems to be standard ai reponses. Everytime the ai gives up it offers to connect me with customers services which are invariably busy, try later. I tried calling via the app and was told that since I used the app I would be leapfrogged to the front of the queue. (Took circa 15 minutes for them to answer) If that was the front of the queue, I wouldnt't want to be at the back) Spoke with customer services Saturday lunchtime and was told a priority message would be sent to the Readsing depot, and that I would receive an update from them - nothing. I checked to see if Sunday delivery was possible, yes, if I pay ! It's now Monday 5th November and when I ask the ai chat app, "where's my parcel", the answer, "it's at our Reading depot". Yes, it's Groundhog day folks !! I got so frustrated that I have contacted the seller and asked for them to have the order returned for a refund. Perhaps they will have more success, but I'm not holding my breath.”

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Posted 7 years ago

“If i could give this company less than one star i would. Complete and utter garbage. No reasoning to why my package never came. I spotted a dpd van outside my house on the day of delivery but at no point made a effort to knock my door. I hope this company go down.”

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Posted 7 years ago

“Decided to not to deliver for no reason had to wait 3 days...last time they did that they open my delivery and stole items”

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Posted 7 years ago

“Garbage company. Avoid this company at all costs if you do not want frustration.”

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Posted 7 years ago

“Paid premium for weekend delivery. DPD failed to deliver despite having the package. No reason given and now I have been forced to pay an additional premium to DPD to guarantee delivery by by 10.30am on Monday. Complete failure by DPD and no help from customer services in resolving the issue.”

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Posted 7 years ago

“I know someone who works at DPD ('for an easy ride') and the stories I hear are unbelievable. Yes they do read these reviews, but more as a source of entertainment. There seems to be a very cynical attitude towards them and towards their customers - it seems that they really couldn't care less and will get paid no matter how bad their performance. They do not deserve your business. Do not waste your time or money.”

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Posted 7 years ago

“I am exceptionally disappointed with this service. My experience has been the worst that I have ever encountered with a courier company, problems ranging from the customer service to the depot to the delivery staff. The obvious lack of interest in resolving queries and helping their customers would be a key concern of mine if I were a senior member of the company. The parcel had been due to be delivered for 3 days and each attempt of delivery had been to either the incorrect address or unable to deliver for a number of many ambiguous reasons. The address was explicitly stated and I contacted the customer service desk (which involved waiting on hold for approx. 30 mins) prior to delivery to ensure that the address etc was all in order. However, the package was not delivered. When contacting the customer service desk after each failed delivery, I was informed that I should receive a call within the hour to discuss the delivery - goes without saying that I never received a single call back. The address had been conveyed to the delivery driver incorrectly somewhere through the DPD package dispatch process and the customer advisor that I spoke to informed me that despite having confirmed the correct address, the package would repeatedly be delivered to the incorrect dress as this was DPD policy. The lack of initiative and desire to provide a service to their customers is shocking, and the inability to deliver a package to the right address - which has been provided on numerous occasions despite an internal error - is slightly worrying for a courier service of this century. I found dealing with this company so stressful and full of brick walls that I had to through a middle company. Good luck DPD, you certainly will not be getting my custom again and nor will I be recommending you to anybody that I know. In fact I will be strongly deterring people from using this awful and time wasting service.”

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Posted 7 years ago

“It's a total waste of time complaining to DPD (you can tell what a mess they are in when you hear the condescending message that rewards you for holding for more than 30 mins to get through) Their service is useless. Their Customer Service is worse and just insults anyone with the smallest amount of intelligence. There is only one effective complaint and that is to complain to the sender of the parcel and if this is a supplier inform them that you will avoid buying from them if they use DPD - they will no doubt have heard this many times before.”

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Posted 7 years ago

“Missed the delivery but driver left a card. Was invited by card to send reference code and card number to DPD to rearrange delivery. Tried to do so but kept getting message that the code or card number was incorrect. I only sent the numbers they gave me! Tried to phone but phone was not answered. Sent email to their complaints department and was promised reply within 90 minutes. Still waiting. William Hunt should use another transport company.”

Helpful Report

Posted 7 years ago

“Would give minus stars if possible. I ordered an item from Chanel for a friend's birthday. I got a message saying delivery was 2nd November. I want online to amend this as her birthday is 7th I changed delivery to 6th. I got a message confirming the change. Today I get a message saying it's out for delivery today?!!!!!! Obviously customer option is a total and complete waste of time. I'm now holding on to speak to customer services. There's a nice condescending message from their Director at the start requesting that callers are not abusive to her staff. Wonder why that's necessay? Could it be because the whole system is useless? I would never recommend or choose DPD. In fact I intend to complain to Chanel and suggest they use a different company Now holding on for 9 mins for customer services who probably do not even exist.”

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Posted 7 years ago

“Took day off work for a 'confirmed' scheduled delivery which did not arrive. I chased this up with an infuriating attempt to get through to any one at Customer Services ....waited 40 minutes to get through only to be cut off !!! Tried again - same wait and then after much repeating to someone who clearly hated their job ans had an attention span of a nano second and zero desire to help, they reluctantly looked into my delivery and informed me the parcel had been sent back to sender !! The next day after me contacting the sender and arranging a replacement to be sent the original parcel was 'attempted for delivery' but I was not in as I had not been informed !!!!!!! What a rediculous and totally unprofessional company this is - will they compensate for the waste of my time - of course not. Will they admit fault ? no judging from their Customer Services it is my fault for trusting them !!!! DPD seem intent on self destruction both messing the receiver and the sender around and then with disinterest and hostility seemingly blaming both for using their services !!! Dreadful company who should not be trusted' Sending and receiving a parcel should not be a lottery run by crooks (or Crookes as in Sinead Crooke - who bravely puts her head on the block by not remaining anonymous - at least we know who is responsible for their truly terrible and insulting Customer Services)”

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Posted 7 years ago

“AVOID AVOID AVOID !! - This company are incredibly unreliable and their systems seem doomed to fail, Their Customer Service is beyond belief in that it is just so bad and can only further frustrate DPDs customers having to be insulted with lies and rudeness in their pitiful attempts to deffend the undeffendable . DPD fail on so many levels and seem to despise their customers and clients. Surely there is no future for a totally dysfunctional company like this as it continues to spiral out of control. The management needs to be replaced as they are clearly ineffective and the Customer Services Department has to be the worst ever - they are absolutely useless and very hostile in their indifference. Suppliers should avoid upsetting their customers with the unreliability and frustration that is DPDs norm.”

Helpful Report

Posted 7 years ago

“So annoyed with this absolutely useless company. They clearly couldn't give a toss about their clients or customers and are just rude, cynical and dissinterested in helping - God only knows what their managers do to achieve such a useless 'service' in a very competetive market. They are so unreliable and then when things go wrong )which seems all to often) they just lie and fob you off/ They waste so much of their customers time sending meaningless messages and lieing about parcels being signed for when they have never attempted delivery to the correct address. Their customer services is the most dishonest, rude, confrontational and useless service I have EVER experienced. There seems a standard 45 plus minute wait to then be greeted by a recording by Sinead Crook - Head of Customer 'Experiences' I think !! instructing callers not to be rude !!!(what credible company does this ??!!) this is then followed by the opportunity to talk to the rudest, dishonest and ignorant staff who appear not to comprehend anything said - you give them DPD tracking numbers that they cannot find etc etc and in my experience on a number of occasions just put the phone down on me when they are unable to help. Try asking to speak to someone more senior and you are put through eventually to an even more agressive imbecile ....What is the training for these morons Sinead Crooke ? - you should be ashamed at the useless department you have and how much business you are loosing your useless company.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,649 reviews