DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,378 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,378 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company, unless you don’t want your parcel delivered and then enjoy spending hours on hold on the phone when customer services don’t answer. You can then use their “live chat” software on their app, you will ask a question and then get an utterly useless answer clearly auto- generated by a robot and in no way helpful or relevant to your complaint.”

Helpful Report

Posted 7 years ago

“Wrong delivery postcode entered on their system (TWICE), so never received my package. Sender provided correct postcode both times, and after 43 minutes on the phone to DPD, they were unable to change the postcode to the correct one (computer says NO). Would NOT recommend. Really hard to speak to someone real! FRUSTRATED!!!!”

Helpful Report

Posted 7 years ago

“Terrible service ordered for next day delivery specifically and what happens no text of time slot and doesn't show up at all. Waited all day for the Forbes to ring but nothing turns out it didn't even reach the depo. What's the point of next day delivery if you can even deliver to your own depo. Waste of time.”

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Posted 7 years ago

“Dreadful, tried to deliver to wrong town, driver even called me up, confirmed they had the wrong postcode but correct address, said he would get sorted, sender in Spain gave the couriers there the correct address again... Weeks go by, we have now found out it is transit to.... SPAIN! I would never use DPD myself and my heart sank when I found it was coming via them. Now three weeks and waiting... It breaks my heart to have to even award them 1 star.”

Helpful Report

Posted 7 years ago

“Appalling – it has got to the point here in Cambridge – thanks to their awful (March? – based regional office?) that as of this week we now cancel any order from any new supplier if DPD are to be used.”

Helpful Report

Posted 7 years ago

“WORST DELIVERY COMPANY YOU CAN CHOOSE #Newbury DPD UK I was supposed to received my parcel yesterday (27th July 2018), which was the agreed date. I took the day off to be at home so that I could receive the parcel (which crucial for me). After spending the whole day at home and waiting for the doorbell, no one rang the bell. After checking the tracking, I just realised the driver just went to the wrong house. When calling DPD UK to tell them the mistake of their driver, I was on hold for 32 MIN!!! After the longest wait, they told me that driver was already at her home so it wouldn't be possible to try the delivery again today. (But they don't only have one driver, do they?) Even they recognised it was their driver's mistake, the only solution they give me was for me to go to the depot (which took me 50 min on foot). As I needed my parcel urgently, I went there. Once I got there, I wanted to make a formal complaint due to the awful journey they made me go through and they said there was none available. I just want to highlight the huge error of the driver and certainly the poor service I received. I can tell this company doesn't care at all about customer experience nor the quality of the service they provide. PS: I wonder why they ask for the phone number and after they don't use it in the delivery. If the driver would have called me when he was at the wrong location, I would have been able to tell him that he was wrong and I would have had my parcel delivered.”

Helpful Report

Posted 7 years ago

“Delivery date has been changed 3 times by dpd....new date today..still no parcel has turned up.......the worse delivery company ever..i have waited in 3 days now and no delivery, even though it was arranged each day.....this company is the worst i have ever had to deal with!!!!!”

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Posted 7 years ago

“The reviews on this site really surprise me. I have parcels delivered from dpd approx once/twice every 2 weeks for years now, always get a text with a one hour time slot for delivery, & always get my parcel exactly within the slot stated. Surely cannot be the random lucky one who always gets what they paid for??”

Helpful Report

Posted 7 years ago

“I had a delivery yesterday from Dpd which was brilliant ,the driver (John) was courteous friendly and professional and the parcel arrived within the time slot given, However, today was a totally different ball game , I was in my car in the drive windows open !!!!!! I was decorating upstairs when I came down thinking m parcel should be here now, I noticed a red card stuck in the letter box ....... Sorry we missed you ......... ############ you didn't miss me you never rang the flippin door bell!!! Which I have surprisingly fitted so that anyone at my door can attract my attention should I not actually be sat on my doorstep awaiting within the allotted time for me delivery - absolutely ridiculous we wait in all day for delivery services and then they don't even ring the door bell and I needed my delivery for the weekend - can't tell you just how angry I am !!! Ian driver try using the door bells people have fitted that is why they are they !!!”

Helpful Report

Posted 7 years ago

“DPD are a shocking company would not recommend using them at all. It took them about 2 weeks to deliver a parcel which was with them. I was guaranteed delivery every day for the past week and wasted my days stuck inside when I could have been out in the nice weather with friends. I’ve complained multiple times about it and each time I got a reply saying your parcel will be with you tomorrow we promise. And then they didn’t bother trying to deliver and then rearranged the delivery day. They made so many different excuses saying I requested the date and time be changed when I did no such thing. The staff in the depot obviously don’t communicate with each other at all and the driver said one word to me and that was sign. Overall I’m very disappointed with this company and disgusted with how they treat their customers on a daily basis. This whole experience was shambolic on their behalf and now I have received my parcel I will never ever use these again. If I can get a parcel from eBay within 36 hours through Royal Mail how come it takes 5/6 days to get it from dpd”

Helpful Report

Posted 7 years ago

“Unreliable service Waiting for a delivery today with them, I waited at home all the morning. The bell never rang and while i was at home i received an email saying that they missed me. Very dissapointed with this service.”

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Posted 7 years ago

“DPD - They are absolutely shocking and incompetent in what they do. Held my parcel for 5 days with delays telling me excuse after excuse. Hate them. Now going on holiday without a phone. Never use them, would say pay 10 times the amount with other delivery services just to avoid this pile of failure.”

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Posted 7 years ago

“Awful, just awful. Most frustrating also being forced to accept deliveries through them. Terrible drivers with no attempt to deliver anything. Lazy, rude, bad attitude”

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Posted 7 years ago

“I WOULD NOT HAVE LEFT 1 STAR BUT HAD TO PUT SOMETHING - WHAT A JOKE OF A DELIVERY COMPANY. DPD attempted yesterday to make a delivery before we opened and would be back out today so advised to leave with a neighbour today. Got into work to find another card left at near enough the same time as yesterday. We watched our CCTV two drivers got out of there van looked puzzled at our front door and left another card no attempt to go to neighbours and got back in the van. We need the order for a customer at 11.15am tomorrow morning so this parcel had better be here just after 10.30am has per my 25 minute telephone conversation 5 minutes ago. How you can call yourselves a carrier company I DO NOT KNOW may be a Snail company!”

Helpful Report

Posted 7 years ago

“Sent a parcel from POLAND on March 27th to Ireland,after several weeks it had not arrived,so phoned dpd Ireland who were helpful and it had not arrived there.Tried to phone dpd England,but 3 calls were never answered even after an hour holding on ,we discovered the parcel had been received in England on 29th March from the Polish office.The recorded message in England said parcel located and on the way,but completely untrue. Many emails back and forth,always sent by different people, who insisted first it had not left Poland,then that it had been received in Athlone,all untrue,and the recorded message still stating it had been found.EVENTUALLY,in July England accepted liability for losing the parcel and advised claimingfirst they said in Poland then England and then decided to advise claiming from Poland,how very complicated.We made a list of contents and value of 1700 euros the amount we were paid for loss was 140 euros .Not only was the compensation a disgrace,but the whole situation was handled very badly. We would advise everybody to use another company wherever possible ,we will make sure never to use them again. Monika Szczepanczuk”

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Posted 7 years ago

“The most inflexible company to deal with.”

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Posted 7 years ago

“please please please do not use dpd the drivers are liars saying on one was in taking pictures of a brick wall as if they have been to my property then the office asking if I can come pick the up the parcel from there depo what a cheek terrible service”

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Posted 7 years ago

“The tracking service is rubbish”

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Posted 7 years ago

“Waited in all day Sunday 22/07/18. Given 1 hour delivery slot, which they then cancelled and changed back to all day. Delivery was then cancelled completely as driver couldn't find us/gain access. Phoned a disinterested customer services to be told (again!) that the drivers GPS had failed. However no attempt was made to rearrange delivery, was just told 'oh, he'll deliver it tomorrow' - we'll see. DPD customer satisfaction stats on this site ain't promising are they?”

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Posted 7 years ago

“Really love DPD”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,378 reviews