DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD broke my package, opened it, removed some of the contents, repackaged it (with DPD tape!) then delivered it as if nothing happened. Claimed the driver said it was perfect and looked good on the video. Disgraceful company.”

Helpful Report

Posted 7 years ago

“Worst delivery company I have ever encountered! EE sent my phone with DPD. Because I could not be at home on time I chose a delivery slot for Saturday. On that slot nothing happened. Called customer services and they told me that this depot doesn't even make deliveries on the weekend!!! So why on earth give me an option of delivering on the weekend. After the conversation I was told that delivery is possible for next day but I won't be given the time of delivery. Honestly avoid if you can. Second time I deal with DPD and it most incompetent delivery company! P.S. Customer service was very nice though!”

Helpful Report

Posted 7 years ago

“DPD do not care one bit about their customers, even their senior managers have to put a little message at the beginning of any call to their customer service line (Which incidentally is an 0343 number, so they charge you for their mistakes) to try to cool customers down. You think you have got somewhere with them, I’ll ring you back once I’ve spoken to the depot/driver. With no intention of responding back. So now I have said return the items back to the shop. Hence a 3k order from Hamilton lighting- returned. 1.5k order from ITS returned. If DPD can’t treat their customers with dignity and respect. Maybe returning the goods will stop the major wholesalers using this joke of a firm. I say to the senior manager who’s answer message states treat our staff with respect. I suggest your staff reciprocate this by doing what they say they are going to do, finally ditch the 0343 number.”

Helpful Report

Posted 7 years ago

“I received a text from DPD that i was not home while i was sitting at home waiting for the delivery! The driver for some reason did not ring the bell on my door (I checked the bell - it's working and it's loud) or he called wrong number. He did not call my mobile, did not try to knock either. i called their customer services, was on the line for 30 min and no one picked up the phone, their online chat is automated system which tells you to call customer services. absolutely not possible to get in touch, and no point to rearrange delivery (on their automated system again), as it might be the same story. Very frustrating”

Helpful Report

Posted 7 years ago

“I was expecting a parcel from Spain DPD sent me a email with the person and the time of delivery till there all good.... next day at the alocated delivery time the currier doesn’t arrive I check their website and appeared as delivered! There my Odiseey started! I called them like 50 times and almost every time they had a different excuse! Aside of course from the 40 times they did cut me while waiting to be transferred and else! Here are some of what they said on different calls but on the same very day... 1.- That the website is wrong and the parcel was at depot and on the morning would be delivered! Lying! 2.- that the parcel has been returned! When I asked the sensible question; Who sent it back? me or the sender? They reply; the Depot sent it back Why? They don’t know Followed by... Transfering call, transfering, transfering... cut off! 3.- the address I gave them does not match the delivery address! (Sometimes does sometimes doesn’t apparently! ) because I always have gave them the same parcel number! How many addresses this parcel have?! 4.- they can’t help me because they don’t deal with international parcels (I am calling always to the same number!) 5.- they need to call depot to inquiry and they’ll call me back... I insisted to wait on the line! But no I can’t and they hung up on me... This happened on several occasions and of course after promising me to call me back straight away! Some promise me as soon as 1 hour Up to Monday morning others! (Around 48 hours) thanks God I never held my breath! Because they never called! None of them! The treatment over the phone have been humiliating! The maners! The lack of honesty! The absolute chaos! I do over 95% of all my shopping online so I know! But it has been years since I felt this insulted! (Since those first years of EBay and those doggy delivery companies) And on top of everything... for a service that I paid for it with my delivery charge! Definitely No! Even to liquid gold if it comes delivered by DPD!!!!”

Helpful Report

Posted 7 years ago

“Absolutely useless! No point in requesting re-delivery. Totally ignored. If you are lucky enough to speak to anyone, Customer Services is shocking!”

Helpful Report

Posted 7 years ago

“Dreadful service. Failed to leave a delivery card after first attempt. Left a card with inadequate info. After the second and final attempt giving me no opportunity to make arrangements. It was extremely difficult to work out where the delivery had ended up and when I eventually got through to the local depot I was informed it had been returned to the sender. The girl I spoke to was totally ineffectual but apologetic. There are no helpful details on the delivery card and the website gives a customer contact number which charges an exorbitant fee for the privilege of making an enquiry. What a rubbish service! If I could give no stars I would.”

Helpful Report

Posted 7 years ago

“I must say that personally for me DPD are by far the best delivery company that I use for my business, I have never to date been let down and Simon in particular is always very helpful, courteous and always delivers within the time slot I am given. More often than not he has to leave deliveries in a safe place for me and does this without fail. I appreciate I always seem to have the same driver so this in itself is a huge benefit but great service for me from Simon at DPD.”

Helpful Report

Posted 7 years ago

“Absolutely appalling. No published number for enquiries, all calls (even the help on line) answered by computers. Two failed deliveries simply because the driver couldn't/wouldn/t walk 50m because of roadworks. Refused to call me. After tracking him on line, I walked up to meet him on day 2, and he simply drove past me. This was Daniel. Vimal in so called 'customer service' refused to call back and simply sent a stock answer which was irrelevant to my email. I leave to do charity work abroad tomorrow, and simply cannot arrange even to collect my parcel which I need for my work. Completely and utterly appalled by this so called 'service'.”

Helpful Report

Posted 7 years ago

“Must be the worst customer 'Services' department ever - no wonder they mention rude customers on their recorded 'greeting'!!!. This department is deluded and seems intent on annoying and frustrating their 'valued???' customers who have the patience to wait over 30 - 45 minutes to get through. They are aggressive, dishonest and seem to have zero attention span. Their 'training' seems to brainwash them into finding the closest scripted answer that they think might be relevant, but that often just reveals that they just aren't listening. Everything is geared up to make your blood boil and it is no wonder that customers show their frustration with this. Reading these reviews shows just how long this has been a problem and how little (if anything) they have done to address it. They cause confrontation and show little respect for the customer who pays their salaries. Of course they also have a thankless task trying to defend DPD's diabolical, haphazard and broken 'delivery' service which is sadly just an unreliable mess and more like a lottery. Also when they screw up - which is often, they seem unaccountable and if you think it is near impossible to get through to anyone helpful at Customer Services, try getting them to compensate for you 'lost' parcel or late deliveries and all your wasted time - no chance !! DPD are a disgrace and in this competitive sector where there is much good choice DPD should be avoided - as should any suppliers who use them.”

Helpful Report

Posted 7 years ago

“Parcel delivered on time today - a first after the last few months of disappointments and frustrations with DPD. Very nice driver but he admitted that DPD was really badly managed and that their overall attitude in management and depot was one of cynicism towards their customers. He said for now he was just taking the money and running but often had to 'massage' the route and deliveries to get through his near impossible schedule. Guess this meant falsifying signatures/instructions etc.He said they all did but this was rarely picked up on....Very interesting and I'm surprised he had time to chat !!”

Helpful Report

Posted 7 years ago

“Absolutely RUBBISH!! THIS IS THE SECOND ATTEMPT WAITING FOR MY PARCEL YET AGAIN - TRACKED ON LINE AND THEY DELIVERY GUY CALLED KOSTADIN HAS NOT EVEN COME TO OUR VILLAGE!!! THIS IS THE SECOND TIME!! DO NOT USE THIS COMPANY FOR A BUSINESS OR PERSONAL - I HAVE RAISED A COMPLAINT WITH O2 AS I AM WAITING FOR AN ITEM WITH FROM THEM. HOPEFULLY, O2 WILL LISTEN TO THEIR CUSTOMERS CHANGE THE DELIVERY COMPANY!!!!!!!!!! ON TOP OF THIS YOU CAN NOT GET THROUGH TO DPD CUSTOMER SERVICES IT IS SHOCKING SERVICE!”

Helpful Report

Posted 7 years ago

“I was waiting for my delivery to arrive and I was having a day off at work. It was to be delivered 12:22 to 13:22 on 14/11/2018. At 13:25 I checked the tracking system, it said the parcel will be returned to their ware house as requested and it will be delivered on 16/11/2018. I had never made such a request. So frustrating !!!!!”

Helpful Report

Posted 7 years ago

“Close down customer services unless you can make them prompt, efficient and polite. Your game needs to be raised 100% as at present IF you can get through your whole approach seems to be to alienate the customer with your lack of attention, dishonesty and rudeness. Everything you do encourages the customers frustrations to be shown - and you have the hypocrisy to lecture about this in your recorded message adding further annoyance after the 30 minutes wait to get through !!!!!! Hardly a master stroke of management Sinead Crooke !!! But reveals very clearly the state of DPD as they make a lame attempt at best to defend and disguise their shambolic inefficiencies !!! - I will never use DPD again when I have the choice and I will not buy from suppliers who do.”

Helpful Report

Posted 7 years ago

“Teri - you must be this years lucky one - or you work for them !!! I haver had nothing but unreliability, lies and rudeness from them and their confrontational and dishonest attitude towards their customers who they obviously disrespect ! - Terrible company.”

Helpful Report

Posted 7 years ago

“Recently had two separate deliveries from DPD and couldn't be happier. I was notified a few hours before the delivery to let me know what time (within an hour's time span) the package would be delivered which then meant I was able to double-check that my neighbour would be in before changing the delivery address. I could keep track of where the delivery driver was and what number I was in the queue along with a more specific delivery time. Package arrived exactly on the time that I was advised it was - brilliant service.”

Helpful Report

Posted 7 years ago

“Totally useless said they would deliver between 1501 and 1601 yesterday but didn't after an hour of trying finally got to speak to someone who said as the driver decided to come back to the depot at 1700 we won't deliver today they upgraded it to a pre 12 saying they would get it to me ASAP its now 1120 and not here yet I won't be using any company that uses dpd for there delivery in the future”

Helpful Report

Posted 7 years ago

“Dpd do not give a dam about people with disabilities so do not use them”

Helpful Report

Posted 7 years ago

“Well today for the first time this year DPD did deliver to me within their stated scheduled time - only issue was that one of the parcels was damaged and fragile contents wrecked ! I now have to go through the process again but will request that the supplier uses someone else !”

Helpful Report

Posted 7 years ago

“Hello !!!! DPD - is there anyone there who cares ??!!!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,649 reviews