DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,741 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,741 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shambles.Shameless.Useless.Never again.DO NOT USE THEM!!!”

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Posted 6 years ago

“You could not wish for worth service. Driver behaves like a cop in american films.Even his profile is ex footboller and Stathem's fan. Redelivery never happened.Shame on them. Never again I will be using DPD and I wll try to convince my friends to do the same. Sorry for bad news.”

Helpful Report

Posted 6 years ago

“Absolutely useless one day service. Agents told me drop by 10:00am parcel will be collected. Fine for 7 parcels. 8th parcel, driver picks up early at 09:00 (shop opens at 08:30 so only a 30 minute window for people to drop there parcels off that day) so I miss the collection. Told by agents for DPD Local there were deliveries on Saturday and Sundays. Nope still sitting in there depot. Customer still waiting for their parcel. Contacted via chat customer service, "no control over pick up times", really! Saturday delivery extra, not what I was told by their agents. It is not extra for Saturday delivery with Hermes, and for a cheaper "slower" it would have been there by now. Yes Hermes is rubbish as well, but clearly not as rubbish as DPD Local who won't be getting any more custom from me.”

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Posted 6 years ago

“Many of their drivers are lazy. Multiple occasions where they come to the address, take a picture of the building entrance, don't ring the bell, and leave.”

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Posted 6 years ago

“Absolutely disgraceful behaviour form their driver and the support people - waited whole day at home for the delivery, nothing. Apparently driver attempted delivery ?!?! Location card photo showed a completely different building! Total shambles. And the delivery was a day late already... Well done DPD, hope you'll go out of business soon.”

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Posted 6 years ago

“I wish I could give Zero stars. It has been nearly a month since I send 4 boxes with DPD and only 3 arrived. They lost the most valuable box and nobody is responsible for it. Poor customer service. They are not investigating, they are not looking for it and the won't refund. To pay a bit more sometimes is cheaper. We lost around £400 in that box. Horrible company.”

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Posted 6 years ago

“Get an email with my one hour time slot at 10.36, look outside the window to see that they are outside. Run down the stairs to find that they are already leaving, ran after the car and still they didn't stop. Left me a note saying they missed me at 10.37. RIDICULOUS”

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Posted 6 years ago

“TWO DIFFERENT, UNRELATED ITEMS FROM DIFFERENT SUPPLIERS. (A) FAILED TO DELIVER AT SPECIFIED TIME, FAILED AT SECOND AGREED TIME, IN SPITE OF TELEPHONE CONFIRMATION, AND THEN FAILED AT REVISED TIME. (B) NO DELIVERY, NO APOLOGY, NO NOTIFICATION THAT NOT BEING DELIVERED - JUST A LATE NOTIFICATION OF REVISED DAY AND TIME. APPALLING CUSTOMER SERVICE”

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Posted 6 years ago

“Ordered a product 24 hour delivery never received it phoned them up said was sent to wrong address which i think is bogus so had to rebook service is terrible worst of the worst”

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Posted 6 years ago

“Driver went to wrong house and said he’d missed me and therefore gad to rebook new delivery day - I waited in all day. He even sent a picture of someone else’s front door. I called DPD who said they’d speak to driver. When I actually met the same DPD driver a couple of weeks later (at that time he had found me) he said no one from his depot had spoken to him and he denied going to wrong place. Since then I seem to get him delivering and he’s very short with me. Please deal with my complaint DPD and do send the other delivery guys back again.”

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Posted 6 years ago

“Two people waited for a parcel that was due today at approximately 10:20. Text recieved at 9.50 to say ‘sorry we missed you’ !!!!!! This happens frequently”

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Posted 6 years ago

“They collected my parcel, lost it and now said it hadn't been collected at all and asked to give them an evidence that the parcel had been collected!!!!!!”

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Posted 6 years ago

“Really annoyed I paid for next day delivery from River island however on River island delivery page it says safe place (optional) It should clearly state if not in driver will not leave parcel I do understand policies but the driver could take a photograph of my front door and I do understand about parcels going missing. However couldn't he have taken a photograph of the parcel in a safe place. Anyway I take that onboard. So I ring dpd and I make arrangements for the next day as this parcel is important so I leave clear instructions and I have confirmation that it is coming on that day. Great I then a message on that day to say that due to an unexpected error my parcel is going to be delivered in two days time. No good to me as I needed it next day !!!!This is not good enough and no mention of reimbursing my cost of delivery”

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Posted 6 years ago

“Dpd didn't bother to collect my parcel on the collection date causing it to be late and now there's another delay with my parcel. Seriously it's not difficult to move a box from Cornwall to Essex”

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Posted 6 years ago

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Posted 6 years ago

“I'm very happy! Was not fragile... It's horrible :-(”

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Posted 6 years ago

“Horrible company, ordered a chair and was waiting all week for it. Wasn't at home the first day so I rescheduled for the day after, I noticed the driver rescheduled the delivery 3 times and then gave up I assume he didn't bother to deliver it as it said wrong address given, but apparently they tried to deliver it before and said I wasn't home? Think this company is just lazy and unprofessional”

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Posted 6 years ago

“Rang the bell and immediately ran off sending a “sorry we missed you”. What do you call a delivery company that doesn’t deliver? Ridiculous”

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Posted 6 years ago

“We have regular courier deliveries a considerable number by DPD. with this company they send an email giving a 1 hour time slot and our regular courier, Lee, is excellent in fact we get concerned if he has not delivered within 5 minutes of the beginning of the scheduled slot. We have never had any issue with the condition of any parcel delivered to us and Lee is a very good ambassador for DPD and indeed couriers in general.”

Helpful Report

Posted 6 years ago

“Twice this year my package has been lost (stolen), couriers are lying about delivery of parcels, they are falsifying customer signatures, but the worst thing is that the main office does nothing about this problem, the management ignores all problems and ignore customers .... the highest risk company. I'm talking about management at the Middleton branch.”

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Posted 6 years ago

DPD is rated 1.1 based on 5,741 reviews