Name: DPD
Rating: 1.14

“The worse company ever !!! Be careful they will froud you to pay calling them 50 £ !!! For 10min call ! Refused give refund or any kind of sorry ! Avoid !!!! Worse customer service ever !!!”

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Posted 6 years ago

“Refused to follow delivery instructions, refused to leave with a neighbour for signature. I then changed to local pickup at Doddle, which they stated numerous times on different platforms that it would be ready for collection on Saturday by 12pm. I then get an email at 11.45 stating that due to unforeseen circumstances it would now be delivered on Monday. Apparently the unforeseen circumstance was it should only be delivered on a week day. Fobbed off with "its an automatic email, its an automatic app" not our fault excuse. Well yes it is your fault, nobody else's, get your house in order. One star given as no stars not an option.”

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Posted 6 years ago

“I ordered 90£ worth of food and cleaning products for my pet at the 1st of the month dpd delivered in a safe place the 1st time(outside the front door of my building in a very busy street) and went missing. Attempt no2. I received parcel one out of two yesterday without any notification on what happened to parcel number one. You see the driver didnt really care to let me know that the 1st parcel was returned. Then I tried to communicate with the customer service where an advisor thought it was polite to adress me at my first name like we know each other and hanging up the phone when o mentioned that. I am really over your service as twice it failed me and wont use it in future.”

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Posted 6 years ago

“Dpd don’t care if parcel delivered! Driver did not knock door or card my home as I was in all day. Rang up and was passed through three people and the fourth then made promises which was not upheld. I was instructed the delivery will arrive that day before six and I would get a call from the oldbury depot which didn’t happen. I rang up and feel was spoken too rudely stating driver went home at five as arrived in yard at 4.55. I had been informed initially I had to sign for the parcel hence booked the day off work and planned it so it fell on my birthday. Major inconvenience appalling customer service some staff found my complaint funny and actually laughed. They could not even tell me what type or colour door I had which proves didn’t attend.”

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Posted 6 years ago

“If there was a 0 stars option they would get it. The delivery people make no attempt to actually deliver their packages. I requested they ring my mobile if they couldn't find my property and they rang the wrong number then gave up. The 'chat' on their app is terrible. Its just a person using pre written statements to try to help you but inevitably end up just wasting as much time as they can so you will give up”

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Posted 6 years ago

“No star, if possible. Waited in all day for a parcel, after they told me it was coming. Nothing. Tried the Chat online, it's just a poorly programmed robot that repeats the same nonsense - almost like it was designed by the idiots at dpd to ignore you. There are some good delivery services, so why waste time on DPD. 94 percent negative reviews - I know where I'd like to deliver those.”

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Posted 6 years ago

“Terrible service no parcel after 2 day wait now 5 working day investigation to find out who nick it.what a joke.”

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Posted 6 years ago

“yet again lying driver Alex Dumitru stoke depot i believe, says couldn't deliver but never tried pulled up at bottom of the drive took a picture and drove away without getting out of the van, we have a camera too, same every time on a weekend and can't leave a review for driver if the parcel wasn't delivered even when they lie so clearly can't believe any of them,”

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Posted 6 years ago

“The drive came looked at my Id and said wrong started to walk off and shouting 10mins never came back ting dpd they said the driver had told them the address was wrong on my id when it it's right and dpd said they would get him to re deliver it. Got a call back from dpd that the drive is refusing to re deliver it I told dpd he will deliver it today or I will be contacting sky and getting them involved dpd said they will tell him to re deliver it 3 hours later still nothing rung dpd again and the driver said he has bin but no one was in which was a bull. Dpd said they will send him back I told dpd I will pick it up from the depo if he dont come back dpd said to bring your Id with you, got to the depo and the man at the desk said he has just dropped the parcel off, he never tried to deliver it again he had just tuck it back to depo, then they tell me they cant give it to me cuz you need a bill with your address on as well as id had to drive back home to get a bill then drive back. Dpd is the worst customer service and the worst at doing something there ment to do.”

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Posted 6 years ago

“I upgrade my delivery , pay for the extra 5£ so as to accomplish further delay with my parcel for 2 days few hours after the payment. Once again perfect quality service from DPD.”

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Posted 6 years ago

“I am completely disappointed with this company. They are not helpful at all! I wanted to change the delivery place but I wasn't allowed to do so. I have changed the chosen place of delivery because of their message with information that it going to be on Monday. Then I found out it could be on Saturday! But when I chose the delivery point there is was no chance to change it. Be careful with DPD! Conversations with consumer service are pointless....”

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Posted 6 years ago

“I am completely disappointed with this company. They are not helpful at all! I wanted to change the delivery place but I wasn't allowed to do so. I have changed the chosen place of delivery because of their message with information that it going to be on Monday. Then I found out it could be on Saturday! But when I chose the delivery point there is was no chance to change it. Be careful with DPD! Conversations with consumer service are pointless....”

Helpful Report

Posted 6 years ago

“I am completely disappointed with this company. They are not helpful at all! I wanted to change the delivery place but I wasn't allowed to do so. I have changed the chosen place of delivery because of their message with information that it going to be on Monday. Then I found out it could be on Saturday! But when I chose the delivery point there is was no chance to change it. Be careful with DPD! Conversations with consumer service are pointless....”

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Posted 6 years ago

“Rubbish! Told an important parcel would be delivered, on the delivery day, I received a message saying it would be delayed until after the weekend at my request! I contacted the depot who said it was due to a technical error. I was told I could come and collect but call first. When I called, I was told it was locked away and I couldn't get it. Avoid this company. Will never use again.”

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Posted 6 years ago

“Worst delivery I have ever encountered parcel package looked like it had been thrown around with deliberate intent DPD should be taken down to be accountable for the one thousand eight hundred and sixty-one incidents of neglectful damage received by UK residents.”

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Posted 6 years ago

“DPD is the worst parcel delivery company, by a long long way. I have a parcel delivered most days by one courier or another. Amazon, Royal Mail, Parcel Force, DX.. they all seem to get it right most of the time.. Almost every time DPD is involved, something goes wrong. "The van broke down", "The driver couldn't find your house", the excuses are endless. From now on I've decided to cancel any order I make the moment I realise DPD will be handling the package.”

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Posted 6 years ago

“You are given a 1hr window, my parcel failed to arrive within 4hrs of the end of the window while all the time the tracking stated I was the next delivery and they would be there shortly. Second wasted evening after the first time they supposedly failed to find the address. Customer services useless”

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Posted 6 years ago

“So far I had about 4-5 deliveries with DPD, out of which only 1 was successfully delivered. The rest "I missed them". These guys are such big liars. For instance: James who failed to deliver two different parcels from two different companies on a distance of two weeks time. On the first one he took a photo of my door, but no one heard him and we were 5 people at home at that time. Today, he came again, this time he took a photo of the block entrance but he didn't call the intercom and left. No one heard any intercom and we were 3 people this time. When Amazon comes, no one home misses a single delivery. When royal mail comes, they will knock the door almost break it to make sure you will hear them and never missed a parcel on them, but these guys... are the worst ones. They are cheap and you can see it on their performance. No wonder why so many low ratings...”

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Posted 6 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Amit Thakrar GB For companies Review of DPD UK Amit Thakrar 3 reviews 1 star: Bad Updated 13 hours ago Liars, rude, incompetent, unreliable - useless Useless - takes pics but no one really attempts to deliver Customer service advisor 1, 2, 3 all are useless, contradicting information and liars... feel sorry for them as that's how they have been trained, if one person makes a mistake, I can understand but here the company is built on lies, they change the method of delivery and blame the customers for changing it. Radlett Depot staff (evening time Asian manager) very rude - make sure u go there with your cameras to record their rude searing words in action, and be prepared to wait outside for over an hour in the cold whilst they 'find' your parcel, no decency to even let u in the recption area to be seated. A very inflexible business, major clients such as EE, Zara must review ratings here and not renew their contracts with DPD.”

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Posted 6 years ago

“Waited in all morning and was given a 1 hour time slot. Text received to say driver could not get answer. My dog is our other door bell she goes berserk when someone is at the door even before they knock. The driver clearly either went to the wrong house or could not be bothered to call. This used to be the best carriers going. If there is not a sudden shake up with management and service I cannot see this company existing much longer.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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