DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon Delivery / Next day / DPD sent/confirmed by email that will be delivered certain time. Just incase I also added message to deliver to safe place (and confirmed by DPD) to correct name and address. Then after waiting around all morning - get an email / sorry we could not deliver as we did not have the name. Then I complained, then they said they didn't have a telephone number ; then told me just before delivery Amazon contacted them to re-schedule the delivery for 2 days time (of course Amazon didn't) ! DPD not interested - wasted 40 mins on a call. Amazon have been good and refunded. I suspect the real reason is it was raining heavy , likely the driver didn't want to get wet (I guess getting out the van is too much)!! / Drive close by for tracking and then zoom off.”

Helpful Report

Posted 6 years ago

“Never use DPD. You can stay in all day, staring outside the window and you’d still receive an email stating they tried to deliver when they didn’t. Total catastrophe of a company.”

Helpful Report

Posted 6 years ago

“Said attempted delivery but nobody there, this is business address and at least 5 people were there at the time stated. Told that delivery would then be made today and of course it wasn't. Now saying it will be Monday. Total shambles. Avoid dpd if possible.”

Helpful Report

Posted 6 years ago

“Yet again problems with a company using DPD for delivery. Failed to turn up despite giving a 1hr window and staying in all day just in case. Absolute waste of time. Have to rearrange, cancel other plans and wait in again. This is the 5th time in past 6 months that DPD have failed to deliver as arranged. Contact call centre charges also a rip off. If merchants admit to using this company, in future I will order elsewhere.”

Helpful Report

Posted 6 years ago

“Bottom line is that DPD are just unable to perform the service that they are employed to carry out. They are dishonest and disinterested. Their customer services is rude, aggressive and totally disrespectful to their customers. It seems clear that they despise their customers and lie to them on a regular basis trying to cover up the chronic failures in their system. DPD are totally unreliable and it seems they think that they are unaccountable. DPD should not be in business and soon won't be with their terrible attitude and management.”

Helpful Report

Posted 6 years ago

“I have had a lot of experiences with multiple delivery couriers and DPD has been the absolute worst. My Sky order was sent via DPD- scheduled for a Sarturday 14.56-15.56hrs delivery, and yes, as many people on the internet are saying, I waited all day, took in seperate deliveries from Amazon (evidence that I was home!). I got the update on their tracking system showing that they were very sorry as my driver Varun was running 'a bit late.' This message was there till 10pm and no driver showed. I took screen shots of all the updates and for sure, the next day all had changed to 'sorry we missed you, our driver attempted delivery at 15.05pm! Complete with a card number of the card they left, which was again, like everyone is saying, none existent. Now if that were true, why would they have been apologising for the 'running a bit late?' On Sunday it stated it would be delivered 'today' and again no show. Got the parcel on the Monday with no apologies from anyone. I contacted their complaints person to tell them this is what happened with their Southall branch as I thought it was a local problem, sent them all the screen shots I took and explained the obvious discrepancies which did not support the lies which were now on their tracking system, all previous notices had been removed to suit their narrative. I got an apology and a 'we will look into it.' Next, I got the 'our tracker says the driver came at 15.05h' All the evidence I submitted didn't seem to matter. I got told that they will get the Southall branch to investigate. Not sure how the same branch I'm complaining about can investigate itself! I can tell from lots of the comments here and on Google that they do not care about customer experiences so do not hold out any hope for further communications. It's been more than a week since my last email to them.”

Helpful Report

Posted 6 years ago

“DPD - 1) Get your drivers to deliver a few less parcels each and fine them for every delivery that goes wrong. 2) Have a maximum wait on your customer services of 5 mins (and that is too long) 3) Employ people in Customer Services who respect the customers and genuinely want to help. Adopt a customer satisfaction with staff after the call. 4) Insist that all supervisors give their name and sack any that are rude and confrontational with the customers. 5) Employ Customer Services staff who can actually listen and comprehend. 6) Sack the delusional fool who devised the pre-recorded message about callers behaviour which is just infuriating, insulting and guaranteed to further annoy the caller. Instead of this just concentrate on getting your staff to be less abusive and confrontational! 7) Try and respect every customer and their possessions as if it was yours. 8) When things go wrong, be accountable and sort them out quickly and efficiently with compensation. 9) Address your culture of dishonesty and fraud. 10) Provide the service that you advertise and publish your track record of first time deliveries on time against failures. If you find the above just too much for your inept management then just pack it in and stop pretending !!”

Helpful Report

Posted 6 years ago

“Appalling service, no love for the customer whatsoever. You have to jump through automated hoops to get through to a human, my parcel should have arrived 3 days ago. I was told it would arrive today, I still have no parcel. If I could take a guess regarding their totally un-enthusiastic drivers, they either all over-worked or just bone idle, lazy gits.”

Helpful Report

Posted 6 years ago

“You will have no idea when the parcel is going to arrive, basically. Once, I've paid for Saturday delivery, and only had it delivered mid-week after. Today, I got the one-hour window, and the driver, by the app, was nearby, but then the status changed to 'parcel couldn't be delivered', and that was it; I still have no clue where it is or when it's coming. The customer service people were polite and helpful, but they have no idea what's going on with a particular parcel. So, be prepared to put a few days aside to sit around and wait for DPD to do what hey are paid for if you choose them.”

Helpful Report

Posted 6 years ago

“Their Customer Services make it clear that they just want their customers to F off and that's exactly what they will do ! - I will never use DPD again after them being so rude and ignorant to me - and that was one of their supervisors !! "Customer Experiences Department' - grand title for a department that seems hell bent on disrespecting and lying to their customers in their pathetic attempts to conceal DPD's pathetic and totally unreliable 'Delivery' (if you're lucky!) 'service' AVOID !!”

Helpful Report

Posted 6 years ago

“They have had the same person as Director of 'Customer Experiences' since winning an award and promptly spiralling to the appalling state that this department (and their delivery service) is in. Heads should role when the best that they can do is be dishonest, disinterested, confrontational and rude after your 30+ minutes wait to get through and the insult of then having to listen to Sinead Crokes condescending and hypocritical recorded lecture to callers about how they must behave and not show their anger and frustration !!!!!!!! Dreadful approach and one that can only alienate customers and make them go elsewhere.”

Helpful Report

Posted 6 years ago

“Appalling laxadasical business that clearly believes it doesn't need customers as it shows total disregard to issues and who's customer service agents don't even tell the truth. Hotels and shameful sign of a business run with arrogance!! Find an alternative company!! DPD clearly couldn't care less how many complaints they receive!! Astonishing behaviour.”

Helpful Report

Posted 6 years ago

“Thank you Simon good price and prompt delivery well within the advised receipt times”

Helpful Report

Posted 6 years ago

“If I could give no stars I would. It's a terrible company with terrible customer service. My parcel has been delivered to the wrong address and they've not been able to contact the driver suddenly. No calls back, as they promised, no updates. They opened a dispute and are now making me do the leg work! Absolutely terrible, will never use them again.”

Helpful Report

Posted 6 years ago

“Most awful experience with any parcel company. I was notified my text message I would receive my parcel at a defined lapse of time. Nobody showed up. Before the end of that day I made a follow up of the parcel on DPL Website which said driver tried delivering the parcel and left a notice (neither of this was true) and parcel was returned to main agency to be delivered again next day. The next day I checked again on the DPD Website which this time said the parcel was sitll at the agency (!!!!). Calling the agency turned out to be very difficult as no direct number is offered. Finally getting in touch with someone, I was offered... to get the parcel myself. Which I did because I urgently needed it. I wasted hours in traffic because a large demonstration (about climate change) blocked the biggest part of the city.”

Helpful Report

Posted 6 years ago

“DPD drivers are not delivering to correct address, just dumping at other premises within a couple of miles. At completely different addresses and postcodes. Webchat told me I should go and find the parcels myself.”

Helpful Report

Posted 6 years ago

“They left the package in a safe place and sent us picture where we can find it. They have done what we asked for, I am really happy. Very good service, 5 stars.”

Helpful Report

Posted 6 years ago

“DOES NOT DESERV NOT EVEN 1 STAR DOES NOT DESERV 1 STAR THUS REVIEW ITS FOR MINUS 5 STARRS . DRIVER KABIR MISSED 4 COLLECTION FROM MY ADRESS IN THE PAST 2 WEEKS. AND TODAY HE WAS SUPPOSED TO MAKE A DELLIVERY I LEFT A NOTE ON THE DOOR BELL THAT IS NOT WORKING ASKING HIM TO RING ME on the mobile SO I CAN COME DOWN TO COLLECT AS I WAS IN THE HOUSE WAITING FOR THE DELLIVERY AND I DID NOT RECIEVE ANY CALL AND JUST SEEN THAT DELLIVERY WAS MISSED after i checked online to see what happened. I WENT ONLINE AND CHOUSE TO COLLECT FROM DEPOT EVERITHING OK THEY THOULD ME TO BE AT DEPOT AT 6:30PM. I WAS THERE AT THAT TIME EXACLY AND THERE THEY THOULD ME THAT THE DRIVER PLACED THE PARCEL IN A TRAILER AND I CAN NOT COLLECT I WILL HAVE TO COME BACK TOMORROW TO BE ABLE TO COLLECT , SO I WILL HAVE TO DRIVE ANOTHER HOUR TOMORROW TO GHET MY PARCEL WHEN THE DRIVER COULD HAVE CALLED ME AND EVERYTHING WAS FINE . I DO NOT ADVICE YOU TO WORK WITH DPD EVER THRY TI EVOID AT ALL COSTS THEY HAVE MOSTLY ONE STARR REVIEWS EVERIWHERE .I WILL COMPLAIN TO HP AS WELL BECAUSE THEY WILL GHET BAD REVIEWS BASED ON DPD'S BAD SERVICES. You should hire competent people and fire the incompetent drivers . If they are unable to do this job send them to change and do something that they are competent doing .”

Helpful Report

Posted 6 years ago

“Isobel - proof please (verified) - how did he know your work address ?? - sounds like this might not be genuine ?”

Helpful Report

Posted 6 years ago

“My local courier Neil went above and beyond today when no one was in at my address to sign for my next day delivery Asos parcel, he then brought the parcel to my place of work to make sure that I received it next day when he really didn’t have to go out of his way to get it to me.”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,377 reviews