DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

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Anonymous

Anonymous // 01/01/2019

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“Even though I was in all day waiting for my parcel I received an email saying they tried to deliver but I wasn’t in, clearly didn’t try very hard to get my attention. Not wanting to have a repeat I had it redirected to my nearest depo for the next day and even though all communications said it would be ready after 1 pm for collection, it never arrived. All this after having paid extra to have it delivered next working day.”

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Posted 6 years ago

“I wish Amazon didn't use dpd - they are awful. They will message with a delivery time slot. You make sure you are at home during that slot but no delivery is attempted. Then an email arrives that it has been attempted and you weren't in. So the driver couldn't manage the delivery and lied about attempting to deliver, but when you try to contact customer service - there is a slim chance of speaking to someone unless you have another hour or more at your disposal to wait to get through, and so dpd will never find out their drivers would rather not say they were not able to deliver (they do this, possibly, because their jobs are stretching them beyond to which is possible).”

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Posted 6 years ago

“e mail to ask they leave with neighbour on Friday came home cad left saying sorry we missed you will deliver tomorrow Saturday 12.40 check parcel at Carlisle deliver Monday what a crock tell supplier do not use”

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Posted 6 years ago

“What is Wrong with DPD? It is a complete shame that you can not give a no star review because once again DPD really show why they are the worst at what they do. A friend ordered a Bday gift for me and sadly did not know this sorry fact about DPD, I know what your thinking "why not just go pick it up from a delivery pick up point", I can not do this due to the size. I have the package redelivered, I have requested it to be left in a safe place in my apartment building, (even with my apartment building door fully open due to work being done", I was left a "sorry we missed you" card, and a photo of the outside of my building with the door wide open. What a absolute joke of a company, no really how are you still a business. I have not had one good experience with DPD, which statistically should be impossible, but that's what you get when you deal with a low rent, awful company.”

Helpful Report

Posted 6 years ago

“According to the app, the driver delivered the parcel at my office at 11:45 (1st lie) . John signed for it (2nd lie). I looked for my parcel in all the 9 floors of the building with no luck, and no John in any of the receptions. I called DPD costumer service and I've been told the driver left the parcel within the building but probably at the wrong floor (3rd lie). I've been also told that the driver was coming back to address the issue. After 2h I called back the costumer service and the told me the driver was 5 mins far from me. I spotted him UNLOADING and delivering the parcel to a wrong address on the other side of the road. I waited to be sure that he actually was delivering the parcel. Before he entered the building I approached him and he told me tat he was recollecting the parcel from the wrong address and bringing that back to me (4th lie). I called it bull****, and he made me sign piece of paper for accepting the delivery. I asked him why mine was the only name on that piece of paper and where is John's signature. He told me he lost that paper (5th lie). Parcel was soaking wet. Thanks Adam the driver, you just made my day.”

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Posted 6 years ago

“Driver was excellent. He arrived with a smile as he professionally but cautiously managed to drive down our road and reverse out again. He has delivered to me before and I have never had any problem so would like to thank him personally with a good review. I totally was not expecting this delivery due to severe weather conditions.”

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Posted 6 years ago

“Deliveries from Amazon yesterday in snow were no problem - no show from DPD though - Customer Services were useless and aggressive - could not inform me where my urgent and valuable parcel was or when it would be delivered! Abysmal company - AVOID”

Helpful Report

Posted 6 years ago

“If I know a supplier uses DPD I ask for an alternative and tell them why. If they cannot offer another courier then I cancel order - simple. After numerous failures of DPD and rude and dishonest attitude and one that obviously disrespects their customers enough is enough - NEVER AGAIN ! I strongly advise you not to waste your time and money or risk your company's reputation by using their shambolic service”

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Posted 6 years ago

“Been waiting for my parcel for 4 days, pickup shop can only hold 7 parcels at a time, and they've been trying to deliver 23 parcels, so the shop keeps refusing my parcel every time. Still haven't received anything. Emailed and called customer service, no item. James”

Helpful Report

Posted 6 years ago

“NEVER had a single successful delivery from dpd. They are quite simply, the worst courier firm ever. They don't bother showing up at the promised time (despite me taking time off work to wait in for them) and then when I call to question, the system just cuts me off. Eventually they'll say that they tried to deliver it and ask me to reschedule, although strangely they never seem to leave a card to prove they were here... hmmm. I notice that 93.85% of reviews on here are 1 star, says it all really, they clearly just don't give a monkey's. Absolutely disgraceful service.”

Helpful Report

Posted 6 years ago

“I agree that Gear4Music is a great company that I have also used...BUT their judgment of trusting DPD with deliveries will only backfire. After numerous disappointments with DPD I now ask my suppliers who they use for delivery. If the answer is DPD then I cancel my order and go elsewhere...It is just not worth the risk and frustration dealing with these unreliable, rude and dishonest people who seem unable to provide the commissioned service.”

Helpful Report

Posted 6 years ago

“Purchase from Gear4Music Re Order numberw3391770 invoice wver77d. Today I waited for DPD to pick up my parcel as I was home. They never showed up . I received a text asking to reschedule the pick up-totally useless waste of my time .This is typical for this company (DPD)and I ask why does a great company like yours use these carriers to deliver your goods and tarnish your reputation. I know have to (because you do not offer postal lables) have to walk to my nearest DPD drop off in the cold. Totally unexceptable.”

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Posted 6 years ago

“Carl They also rate their jobs much higher than their customers rate DPD's 'service' - says it all! obviously a cushy number for some. But when you talk to Supervisors and Managers you soon realise that the problem with the delivery drivers is only the thin edge of the wedge...Terrible 'management' and their Customer Services is beyond belief...How can their managers keep their jobs unless their brief is to insult and lose customers and clients...?”

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Posted 6 years ago

“I have just read many of the scarcely-legible and grammar-free posts from employees themselves rating DPD as an employer; no wonder problems occur. Pay peanuts, get monkeys...”

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Posted 6 years ago

“worst company ever, rude employees and never received my item. they are literally out of this world. stay away !!!!”

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Posted 6 years ago

“Very rude driver Mike who’s delivery to Swindon . He went to wrong house number! I thought I may accidentally give wrong number but when I check was ok. I was waiting all morning and when I received msg on app from dpd where they said “ we missed you” with the picture of the outside door with number 103 instead of 106 I went mad. I went on that app online chat which makes me even more angry. When I explain what happened one of live chat person told me is impossible. I talk about few different people. They really tried help me but everyone was saying something different. Eventually they send driver back but I have to wait another 2 hours and was late for work. The worst come when driver come back. I never meet such a rude person. I did ask him what happened on me parcel was right house number so just nicely asked what happen then he replied very very nasty “ human error “ and his look was so scary! Right I do understand human error in fact that was very pathetic one . If you have clearly number 106 front of you face but going to number 103 there is something wrong with you! I honestly don’t recommend them ! Literally I simply scare ! I don’t wanna face that kind of driver ever again because he was look like he wanna slap me or something I believe he was under influence or maybe drunk previous day .”

Helpful Report

Posted 6 years ago

“Totally incompetent, dishonest, rude and useless badly managed company not fit for service. I have had the misfortune to buy from suppliers 10 times this year and they have delivered on time twice - late on apparently second or third attempt (even though I was in!) 5 times . one parcel never left the depot and is now 'lost' and two damaged parcels which I am trying to get compensation for but they do not honour this easily. They seem disinterested in providing the service they advertise and no amount of flashy new vans or software/apps make 'no efficient delivery' better than the guy on the bike with the box who at least hands you your parcel ! Individuals and companies are strongly advised to avoid DPD - they were once good but it has all gone very seriously wrong now and they seem unwilling and or incapable of addressing their obvious chaos. They also have a very obvious disrespect towards their frustrated customers.”

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Posted 6 years ago

“The worst company ever !!!!!!!!!!!!!!! The worst company ever !!!!!!!!!!!!!!! The worst company ever !!!!!!!!!!!!!!!! THE DPD UK has lost or stolen my parcel ,value 350 uk pound and Parcel2go do not give me nothing back!!!!”

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Posted 6 years ago

“As I'm never in during working hours I chose "deliver to my neighbour" as there is always someone in next door. . I have CCTV at my property and when I reviewed my recordings I found that the DPD driver came to my house, knocked the door, and left making no attempt to try a neighbour.. I was furious! He spent 40 seconds there!!! I went to the local depo to complain but they didn't care.. Just said that the driver was in the wrong but didn't want any details or want to see the footage!”

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Posted 6 years ago

“Read these reviews - with no response from DPD and then look at the fact that they have won awards for customer services and still employ the same Head of Customer Satisfaction....!!!! We must be on a different planet or the fraud and corruption is to the core !!!”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,377 reviews