DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,679 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,679 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I'd know the courier was going to dpd I would have paid more to get the item elsewhere, I really don't know how this outfit is still around with the worst service I have ever know, absolute waste of time. Package was suppose to arrive yesterday, took the day off to wait for it, and no show , on the status it just says "Leeds, your parcel is on its way" and I'm in London. This is not the first time, the pervious time I had to drive to the depot in North London to pick up a package they claimed they tried to deliver!!! Even the vendor apologised for them, I told him if he cares for his business he should not use them in future!”

Helpful Report

Posted 8 years ago

“I would give them a lower rating than one star, but its not an option unfortunately. They said they would deliver today and give me a time slot. Didn't receive a slot. Its now 8pm and they still have not delivered. Their track it site says it is out for delivery still, but the depot has shut! Finally managed to find a number to contact the HQ. There is no option for reporting an undelivered parcel . Hold on the line for half an hour to speak to somebody but nobody answers, so I give up. Thanks for wasting my time DPD.”

Helpful Report

Posted 8 years ago

“Much the same as all of the other reviews - I waited in for a package - heard nothing - went on to track and found a picture of my front door, saying no response and a calling card left. There is no calling card. On a separate occasion I have had the driver knock and be back in their car by the time i reached my door, so I had to run after them to grab my parcel. Its so disappointing when you spend £5+ on next day delivery! Will be making a suggestion to the company I am ordering from to stop using DPD. Hopefully if they receive enough requests they will stop.”

Helpful Report

Posted 8 years ago

“ORDER WAS MEANT TO BE DELIVERED TO MY HOME ADDRESS ON WEDNESDAY OF LAST WEEK, RECIEVED NOTHING, NO CALLING CARD EITHER, OPTED TO HAVE IT DELIVERED TO A NEIGBOUR THE FOLLOWING DAY AND RECIEVED NOTHING AGAIN AND NO CALLING CARD AGAIN!!! NOW OPTED TO HAVE DELIVERED TO THE SAME NEIGBOUR TODAY AND I HAVE CALLED THE CUSTOMER SERVICE NUMBER TO SEE WHERE MY PARCEL IS AND ITS STILL SAT IN THE WAREHOUSE. SO NO INTENTION OF DELIVERING IT TODAY AFTER 3 FAILED ATTEMPS. THIS WAS MEANT TO BE MY SONS MAIN EASTER PRESENT WHICH HE IS STILL WAITING FOR. I AM STILL AWAITING A PHONE CALL FROM THE WAREHOUSE ITS SELF BUT I DONT HOLD MUCH HOPE OF HEARING FROM YOU. I UNDERSTAND IT WAS A BUSY WEEKEND BUT I HAVE HAD NO CORRESEPONCE FROM DPD OR CALLING CARDS FROM ANYONE. I WONT BE USING THEM AGAIN!!!! :(”

Helpful Report

Posted 8 years ago

“They are useless and, even worse, when they make a mistake they don’t fix it. This company doesn’t deserve to stay in business.”

Helpful Report

Posted 8 years ago

“At one point were decent now absolutely useless and rude drivers. Wont ever be using again.”

Helpful Report

Posted 8 years ago

“worst ever in every aspect. you will be left frustrated. you will have to investigate the whereabouts of your parcel and good luck with that!”

Helpful Report

Posted 8 years ago

“Courier service that doesn't deliver when it's paid to... dishonest status updates”

Helpful Report

Posted 8 years ago

“Incompetent and dishonest. Received email confirming delivery on its way and to expect a text confirming time slot, immediately requested delivery to local puck up. Promptly received text confirming ok, it would be next day and will send a delivery pass when it arrives. That was yesterday morning and all good... Late tonight they email - apparently no was in when they just tried to deliver (I was) and they left a card (they didn't) and they'll try again Tuesday (4 days time). Easter stuff after Easter.... and when we're out of the country..... AVOID”

Helpful Report

Posted 8 years ago

“After taking time off work to be in for an important package the driver showed up, took a photo of my door for 'proof' then drove off. Never got out of the van and never tried to deliver. Couldn't get his attention as I couldn't get downstairs fast enough. So they send me a text linking to a picture of my door saying no one was in. Funny as I was in enough to see them not bothering to deliver. There is no customer care line at all (just recorded crap) and if someone gets back to you they just say they will do something if they can. Which they can't. If you run a business that uses them / Ebay etc. then you will be getting bad reviews and angry customers through no fault of yours. If you are expecting a parcel. good luck. So basically unreliable, poor service, unhelpful and liars to boot.”

Helpful Report

Posted 8 years ago

“Your service is appalling!! Whenever I've had the misfortune to have bought something that is delivered by dpd, its ALWAYS been a hassle. A website that often doesnt recognise tracking numbers, limited options for redelilvery (weekends no way - not bothered about people that work 5 day weeks!), why not come and collect it from our depot that is 12 miles away?! Oh OK, thats what I paid delivery for. Tried calling and had a man telling me that "I know your time is valuable, one of our advisors will be with you shortly" for over 40 minutes before I gave up. Shocking service in this day and age”

Helpful Report

Posted 8 years ago

“Found BLANK DPD card in the letterbox. Driver too idle to tick any of the boxes on the card. So, where is my parcel? DPD won't investigate without a parcel number and its about a 30 minute wait to get through to them. How can I get a parcel number from a blank card??? Will only be dealing with ebay sellers who do not use DPD from now on, and advise others to do the same.”

Helpful Report

Posted 8 years ago

“Took a day off work to receive a delivery and the driver didn't even bother to attempt to deliver the parcel. Just put in a note saying they had attempted delivery.”

Helpful Report

Posted 8 years ago

“I ordered a tire on a Sunday with a promise of 48 hour delivery, as expected the tire was dispatched on Monday, not a problem, flagged as going to Bristol Depot. The tire has since been to Preston, Birmingham and back to Bristol. I received a message your tire will be the next delivery. I have spent three hours on a Saturday watching my tire wander all over the local area and at times it has been very near ! Clearly it wasn't the next delivery ! what is the point of parcel tracking if it doesn't work. Not very happy !”

Helpful Report

Posted 8 years ago

“I would give less than one star if I could! Every time when I'm waiting for delivery from DPD there is a problem, previously driver couldn't find my address(It must be really difficult as I live one main street in a big town). Next time driver didn't even bother to deliver and put a note that nobody was at home. Seriously!! Zero help from customer service, I had to wait 25min on the phone to talk to adviser, I have been told that driver has finish his shift and there is nobody available who can deliver a parcel, apparently everyone has finish job at 5pm on that day. Avoid if you can !!! Would not recommend to anyone!”

Helpful Report

Posted 8 years ago

“DPD is the worst delivery company I have seen. I find from the parcel tracking system that they make fake delivery records and never ever deliver the parcel on time. DPD will destroy your business' reputation if you use their service. Please be careful! It is also ridiculous that on DPD website the company shows many awards it has received. Shame! Amazon prime is much better than DPD, never let you down.”

Helpful Report

Posted 8 years ago

“Rubbish service and useless customer service. I wonder how this company is still up and running. Some incompetent worker has recorded the wrong postcode from the sender company (who had the correct one) and now the delivery has been blocked. Stay well away!”

Helpful Report

Posted 8 years ago

“Ordered an item for delivery on a Wed, DPD decided that Thursday suited them better. Vendor tried to get the delivery day changed, only way was return the parcel to the vendor. Vendor now using Royal Mail. This is the second time I have had a similar problem. Prior to this the van driver was running late so delivered item to the local pick up point. The pick up point was in residential area with very very limited parking. So I had a half mile walk. Will never use a supplier again who uses DPD”

Helpful Report

Posted 8 years ago

“Rubbish service, customer service not very helpful cannot get through on the phone and the app has an option to call back but they never do. They would not let me change delivery address even when the sender requested this, would not leave with a neighbour again that is with senders permission. Not very flexible. Avoid at all costs if you want to actually receive your parcel.”

Helpful Report

Posted 8 years ago

“Always pay for next day delivery but 40% of the time they do not deliver as they say they are too busy. Grown too big and are really offering a bad service.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,679 reviews