DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,673 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD is having my parcel since 9th of February (09 Feb 2018 23:02,Hub 4 - Hinckley,We have your parcel, and it's on its way to our Dagenham depot) and I m still waiting for it!! Nobody of them could tell me where the parcel is. After writing 2nd review only someone from DPD called me and told they dont know where the parcel is even after scanned and labelled with parcel number etc.They just told me to contact the sender and that is all. I didn't heard from them after that. So they want to blame the sender even it is DPS's fault!! I think someone of the staff has stolen the parcel and now they dont really know what to answer me so they just blame the sender and stop contacting /helping me! To DPD: DON'T contact me if u wanna tell me the same thing like last time again!! First find my parcel, then contact me!!!!! Sanjay”

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Posted 8 years ago

“keep losing parcels and the ones they don't, never turn up when they say they will”

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Posted 8 years ago

“Jason ( Henfield , Sussex area ) the driver sent me a text saying he would deliver my parcel between 15.30 and 16.30 on the 26 th Feb . When he did not turn up I rang customer service who rang Jason and they said he was running late and would be 30 mins , guess what he never turned up . What a terrible firm . I had taken the day of work and this is how I was treated .”

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Posted 8 years ago

“Only gave one star because I didn't have an option to give zero... this is the third time I have waited in all day, only to have my one hour delivery slot come and go without a peep from DPD - then the dreaded email "we're sorry we missed you"... no card, no doorbell, no phone call, no delivery. I then spend half an hour on the phone with customer service, who can never reach the driver to ask him to return to my address and actually do what he is contracted to do. I'm then being promised they will redeliver the item later in the week... which I'm sure it will fail again as it has the past three times. I am loath to be beholden to such an awful delivery firm regardless of where I order my product from. How is the customer not even compensated for days wasted, time off work taken, failed customer service… I feel sorry for the people in the call centre. DPD should have it's license revoked for operating in what can only be described as utterly disgraceful.”

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Posted 8 years ago

“Been a customer for many years which dont mean a thing to them. Had a delivery which was broken and tried to make a claim but found out to my disgust that the claims department are Nothing but a lying cheating worthless bunch including the Director of Customer Experience and all associated on the Executive Team.”

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Posted 8 years ago

“I WILL NEVER USE THIS COMPANY AGAIN. I had an urgent parcel sent to my address including a PC component that I badly needed to continue my work. I got a time slot for delivery on Monday 20 /02/18 from 9 am to 10 am by a driver called Yanic but he never came. He wrote on the website that the parcel was refused what entitled he was at the address but of course that was not true as we were at home all day. I called the company and they arrange redelivery next day (Tuesday) with a time slot 9.43 am to 10.43 am by same driver Yanic but again the driver never appeared. He wrote in the website (address not found). How is that possible if he wrote the day before he was at our address? I called the company again but of course the driver never answers the phone so they could not offer any solution. It was obvious the driver did not even bother coming to my address any of those days. Be aware of the driver call Yanic. You might never get your parcel!! Very unprofessional service and company. I don’t recommend them at all.”

Helpful Report

Posted 8 years ago

“Apologies to whoever is reading this because Ive got nothing nice to say about the absolute shittest delivery service Ive ever seen from DPD in the last week. I sent my playstation off to Sony for repair. Early to mid last week they sent it repaired back to me via DPD. I get the emails and texts saying it will be deliverd thursday (last week). I sit in all day waiting for my time slot rought between 2pm and 3pm and when the driver got within meters of my front door (according to the tracking map) the status changed to parcel refused!!! Not understanding why I go onto the tracking which allowed me to give instructions and reschedule which gave me the option to reschedule for the same day. The parcel never showed up. Now friday comes and the parcel again goes out for delivery and since Ive given clear instructions I cant see why it would not turn up so I sit in again waiting for the parcel. Its gets to the time slot and the tracking says parcel signed for by 'BWEN'!! Frustrated and not knowing who the hell this person is I go knocking on all my neighbours doors but none of them have it!!! So I called customer services, waited 20 minutes to get through to somebody where the lad put me on hold whilst he spoke to the oldbury depot. he then came back to me to say the driver is going to retrieve the parcel and will redeliver it on that friday but not sure of the time. fair enough so I sit in for the rest of the day and nothing showed up!!!!!!! The parcel apparently was retrieved from the wrong person but now seems to get sent back and forth between your birmingham hub and the oldbury depot continously and never goes out for delivery. So I STILL dont have the parcel 7 days on!!!! Its now a complete joke! Since then Ive emailed customer services 3 times and this is my 4th message in hope of getting the parcel. All I seem to get is apologies and being told its stuck because the parcel status is delivered!!!! Yes I can see that but since you still have the parcel in your system how on earth can the status not be updated back to undelivered I do not know. Ive lived at this address for nearly a year and every other delivery driver has delivered my parcels without any issues. now 7 days since the first delivery was meant to happen and still nothing. can someone at DPD get this parcel to me because your staff at Oldbury seem uncappable!!!!!!!”

Helpful Report

Posted 8 years ago

“Absolutely appalling service. Third time I'm having my parcel rescheduled as they say don't have my full address - despite me having called at least 8 times to give it. Kafkian experience, waiting all day at home for nothing, waste of time and money. Disastrous customer service. Frustrating and enervating experience. Avoid if possible”

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Posted 8 years ago

“Absolutely horrific service. Ordered for next day delivery in the end will arrive 4 days later. Manager wouldn't speak to me. No compensation. Lost a lot's of time and money waiting for computer too arrive. Do not use this company! I ordered product on Thursday for next day delivery- waited in all day nothing arrived. Had been put through on the 3 to 5 days by mistake. I paid £5 to upgrade, was promised Saturday- did not arrive, even said I would go pick it up myself from the depot. They would not give me that info, and said there was nothing they could do. I have paid someone to to set up my computer this weekend so I can start a job Monday using it, this is now not possible. They will not even refund me my £5 I spent upgrading for next day delivery (even though it was their mistake). I have lost so much money on this Very Upset! Manager even refused to speak to me, so bad customer service as well. I will be going to the small claims court in an attempt to get my money back.”

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Posted 8 years ago

“Cannot understand why Appliances Direct uses them. They are supposed to collect my old tumble dryer, a service I paid for,. i WA then told I had to wrap it in smooth cardboard or bubble wrap! First driver refused to take it as he only take smaller packages. Second one, I watched pass my home and then pass it on return without calling here!!! He ten reported in in that collection failed due to inadequate packaging which was apparently believed because his coordinates were correct. Of course they were..HE PASSED MY DOOR.”

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Posted 8 years ago

“Completely useless. They will make it as difficult as possible and customer service doesn't care at all.”

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Posted 8 years ago

“Item went lost for 2 weeks , UNABLE to deliver, some issues with the address. Address was fine, I had many item delivered to the same place many times. I purchased from ebay, I did not know who was going to be the carrier. I have an open case on ebay but for now horrible experience.”

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Posted 8 years ago

“Very bad service. Ordered next day delivery, website said the driver could not find the address which is impossible cause I get deliveries from them at least once a month. I think they just no longer can handle the market demand. Next time I will opt if any website offers DPD.”

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Posted 8 years ago

“DPD has recently become the worst delivery company ever experienced by me. Their systems does not work or workers decide to ignore what has been requested. Failed to deliver 3 times despite numerous promises by customer services or "make it right" (this is how they call themselves). I can say they cannot do anything right. Asked issue to to be escalated to senior manager 3 times and yet again fallen on deaf ears. Avoid at all cost.”

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Posted 8 years ago

“Worst deliver service . Driver went to the wrong place didn't leave a calling card. I trie for half an hour trying to contact them & it's impossible to speak to a real human . I Never want to deal with DPD THE WORST PARCEL SERVICE !!!”

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Posted 8 years ago

“Valentine roses from Costco, DPD said 11am-noon delivery. No roses by 2pm so I phoned DPD. They could not reach driver. Tried again3pm. Driver told DPD agent no one was home and he left a card (not true, I was watching the entire time and there is no card). Driver said he would try to re-deliver by 10pm. No one ever showed up. Now DPD tracking says delivered and signed for 11:34am. This is out and out falsification. CEO should be ashamed and resign. Total incompetence.”

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Posted 8 years ago

“Firstly, my six bottles of wine were not delivered to my address in worcestershire in december, : Your CDL London parcel number 15976799054629 Your parcel has been delivered and signed for by JOHN at 16:34 on Sat 02 Dec 2017 No John at my address or any of my nieghbours within a 1000 metre radius, and no sign on any wine so I guess that's gone. Secondly, my motorcyle tyre seems to have gone the same way, signed for by Hazeldean. K at my wife's business address. No one there of that name.No one by that name in a 1000 metre radius. The system is not sufficient. Anyone can sign, ficticious or otherwise, and not necessarily at the correct address. It's not good. There is no accountability. I would expressly request that anyone sending goods to me in future does not use DPD. Extermely poor service.”

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Posted 8 years ago

“Same as previous review, waited in all day (2 x days) for a parcel, only to get an email saying DPD tried to deliver my parcel but no one was in and they left a calling card through my letterbox, which was completely untrue, yes they did try but next door, who has a big sign of the name of their hse who the driver took a photo of, but still never realised!!! Our hse also has quite clearly a house name and a big number on the wall. Then try to get hold of them near on impossible, got a different person every time via email, no calls. The site suggested the delivery would be today so I yet again changed my day to be at home, then without our approval they change the date to tomorrow, and wrote as we requested, lie. Then I found out the reason the parcel has not come out today is because it was overlooked in the depot. now what.”

Helpful Report

Posted 8 years ago

“Waited in all day for a parcel, only to get an email saying DPD tried to deliver my parcel but no one was in and they left a calling card through my letterbox, which was completely untrue. Lying is standard operating procedure for this company, avoid if you can!”

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Posted 8 years ago

“Dear all, I would advice you to never use this company. Just recently I have posted my belongings to UK. I move a lot, so moving is part of my life, however I have never experience anything like that. I took a risk and packed few things which, I know I shouldn't such as glass items (packet each separately in bubble wrap), all packed in first box which I wrapped in bed sheets and into second box. Of course every single item was broken, every glass, plate, cup. Broken were also other non/glass items, made of plastic. After couple of phone calls and emails, I was told that damage was due to insufficient packing (nobody checked how the boxes were actually packed), after providing pictures. There was also no attempt to evaluate the price but 1 day of pretended investigation with the outcome already decided. My phone number was immediately register to "no adviser" so after first complaint, I wasn't able to connect to talk to anybody but to automatic answering service, Skype works. On the end, after email exchange I was presented with the list of items which DPD dont take responsibility for, which by the way covers everything, including items called "personal" ?!. The box when it arrived looked like it was dropped from the plane and somebody used it as a football.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,673 reviews