DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Continue to be the worst. Over the last 1 month of parcels (Kent/London area) I have had the following issues: 1) Delivered to my door but not to me/anyone from my house, no note left saying where it was delivered and apparently signed for in my name. Parcel was never recovered. Wouldn't assist in any way just kept saying the driver was on your street. Lost the parcel and had to endure a lot of admin to get a replacement from sending company. 2) Fitbit delivered - however apparently it was just the label so no actual Fitbit. Again no help whatsoever so had to get Fitbit to take it up with them which they didn't really want to do. Buyer beware any company using DPD as they will be reluctant to resolve. Of course the stories you get from DPD change - parcel lost, parcel delivered to neighbour, parcel not found, parcel damaged etc. After the above two experiences decided to start to use a Drop Off shop thinking that would be better.... 3) 3 x huge parcels (three bits of a baby buggy) due to be delivered yesterday - not delivered to drop off shop (their own drop off shop) because: Reason number 1: Driver couldn't find the drop off shop Reason Number 2: Driver couldn't find all three large parcels in his van so gave up Reason Number 3: there was an issue with the parcels Reason Number 4: there was an issue with the Drop off shop. So now one parcel to be delivered today,. Then I have to go back AGAIN to the drop off shop to pick up the rest at a later date! 4) Active delivery - something went to the drop off shop and hasn't been picked up however they cant confirm what it was and the drop off shop doesn't keep adequate records and cannot find it. Great. Another issue we have had multiple times is notification of delivery on the day - fine - but then a little message towards the end of the day saying Thank you for changing your delivery date (when you have done no such thing). This is quite clearly for the benefit of their quotas to show that they deliver all they promise on the allocated day UNLESS the customer requests a change. Trading Standards should review this as it is false advertising. When you query it they say oh its just that they didn't have time (the drivers are given minutes to deliver things and once they realise they are delayed they just start changing the days for delivery) Not ideal if you are waiting in or taken the day off to take delivery.”

Helpful Report

Posted 7 years ago

“Terrible company. Every time I have an order fulfilled by this company, they fail to deliver and make out as if nobody was home. I even tracked a van one time and they drove straight past and sat in a car park for 20 minutes. Then disappeared and put me down as an attempted delivery 3 hours later. DPD customer service looked at the GPS and admitted the driver was nowhere near my house when he logged the failed delivery. It’s happened again today. Disgusting service.”

Helpful Report

Posted 7 years ago

“Mislaid my parcel the day it was supposed to be delivered. Said for a week online it was at their park royal depot. Called them after 4 days of waiting. Told me to contact the sender.(who sent out another one) god knows where the first one ended up! They then promised that it would be delivered next day,guess what? Nothing! The replacement arrived today a day later than it should have. What an unprofessional company. If any company I order from says they use dpd for delivery,I'll cancel the order.INCOMPETENT!”

Helpful Report

Posted 7 years ago

“i0 days waiting for delivery not arrived lost a lot of money whe i complain the staff was rude and disconnected my phone contact”

Helpful Report

Posted 7 years ago

“If I could give DPD zero stars, I would. Paid for next day delivery...goods didn't arrive on the day...they were sent to the wrong address. DPD rescheduled (without bothering to ask me, yet claimed I had requested their rescheduled date). Goods didn't turn up on rescheduled date either. Still waiting. Customer service is useless...should be called 'I ain't bovered' service. Disinterested and unhelpful.”

Helpful Report

Posted 7 years ago

“UGG boots not delivered by DPD. They lied saying they couldn't deliver as I wasn't home. I certainly was. Waited all day for nothing. Customer service is also appalling!”

Helpful Report

Posted 7 years ago

“Delivery delayed due to security checks so I got sender to contact them and confirm everything ok with delivery apparently they need to wait for their security department to authorise who don't have a phone number just an email disgracefull stay away”

Helpful Report

Posted 7 years ago

“Deliveries just don't show up, after waiting in all day they just reschedule the delivery date to another day.”

Helpful Report

Posted 7 years ago

“The delivery company that fails to deliver.”

Helpful Report

Posted 7 years ago

“Drivers just skip deliveries if they can’t be bothered. Happened multiple times when I’ve been standing on the road outside delivery address”

Helpful Report

Posted 7 years ago

“DPD promised delivery on Wednesday morning but didn't deliver.Said that I was out, which I wasn't and that they had left a card, which they hadn't. So I had to go on their website to re-book for Thursday. I gave them telephone numbers to contact me. Again non delivery and they didn't ring.. This time the same driver said that he couldn't find the address! As I couldn't contact DPD through their website easily I got onto the supplier to complain about non delivery and they chased dpd. I eventually received package which was battered and burst open late Friday. I get excellent delivery from Amazon so why cant DPD try to match them?”

Helpful Report

Posted 7 years ago

“Lied to by driver who said it was one box to be delivered and then refused to return with the rest of my delivery!!”

Helpful Report

Posted 7 years ago

“I expected to recieve delivery of my daughters new school uniform on Thursday, she starts her new school on Monday. I was informed by DPD on Wednesday that they had my parcel and it would be delivered on Thursday. On Thursday I was informed that they did not have my parcel, I went out and on my return I had a card stating that, DPD had tried to deliver the parcel they never had! Delivery was rearranged for Friday. The driver arrived with one box on Friday, his hand held computer informed him that a box was missing, rather than looking for the box, he stated that his computer was wrong! In fact a box was missing and the driver had LIED!! When I contacted the help line, the driver refused to return and DPD would only deliver on Wednesday!! ZIbsas told by s help line operative that " we were going around in circles for half an hour". Forget the fact that I had waited 40 minutes to even speak to her!! For me this is the worst experience I have ever had with receiving a parcel, and I receive parcels on a regular basis! I would never knowingly use DPD and I implore you to do the same! POOR, POOR, extremely bad!”

Helpful Report

Posted 7 years ago

“Waited, waited and waited no delivery. Waited over an hour on the phone and gave up”

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Posted 7 years ago

“Just awful!”

Helpful Report

Posted 7 years ago

“Took a day off work to then be told that i can collect my parcel from depot as they don't have enough drivers. Not quite sure what I paid the money for and the staff I spoke to to resolve the issue was arrogant and rude.”

Helpful Report

Posted 7 years ago

“Dreadful company and service, took a day off to wait for my parcel ,which never arrived this company just doesn't care,awful”

Helpful Report

Posted 7 years ago

“Dreadful, dreadful service. Parcel was supposed to delivered on Friday and left in safe place. Had email saying no one in so card left. NO card and just a black square where photo should have been ... Second email sent to DPD requesting redelivery on following Monday. Full address details and safe place information given. Strangely, received two emails with differing times for delivery. Item never arrived, yet again no card and no photograph. Received a further email claiming that a man at address had declined the delivery! Total nonsense as no one at the address. If they went to the incorrect address why not try to find the correct one?! I received a further email saying the delivery was rearranged for Tuesday as requested. NO such request made by myself. Maybe the driver did it himself. Finally delivered Tuesday: thrown outside front door where anyone could have picked it up so all instructions totally ignored. This is not the first time I have had a problem with DPD - say they have tried to deliver when no attempt made. Dread it when I order online and DPD are the delivery service.”

Helpful Report

Posted 7 years ago

“I scheduled a day off to stay at home for a delivery. As the delivery slot elapsed, we got an automatic message saying that delivery is rescheduled as nobody was there to receive the parcel!! Fortunately our building has a concierge. I went down to check with the concierge and he told me that the delivery person did not even try to enter the building when shown directions to the block and just left! I then left a note to DPD about this and also via Mamas and Papas (from whom we purchased the items) expressing our disappointment and stating very clearly that I will be home the following day to receive the parcel. Unbelievably, the same thing happened!! As our slot elapsed, we got an automatic message saying we were not present. I again checked with the concierge (who I had made aware of about a delivery) and I believe the delivery person wanted to dump the packages (mine and others) at the reception desk. When told that he can reach the tenant, he just left, without even unloading the truck!! I have lost two days. I am going to again try contacting Mamas and Papas to get the message to DPD that I if the driver can call me when he reaches here, I will physically help him unload the truck if he has an issue walking to the building. The service is disgraceful and just plain dishonest. Will definitely avoid any shopping that uses DPD as their delivery”

Helpful Report

Posted 7 years ago

“ridiculous service, two weeks one attempted (in 21.40 night)and send parcel back to Germany twice! shame on their lazy drivers and customer service just know sorry!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,377 reviews