DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,675 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bunch of incompetents, atrocious service and drivers don’t give a damn to whom they deliver, they just want is to get rid of the parcel. Had a delivery to my work address, in an office building, he never went to reception or as far as I’m concerned anywhere near it, but he gave the parcel to someone that signed for it but no one from the office, reception or security. Contacted Customer Service, said they would contact driver in the morning and update but that never happened. Absolutely disgraceful, shambolic and don’t care attitude, they should be ashamed of themselves and the company they represent NEVER USE THESE INCOMPETENTS”

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Posted 8 years ago

“Utterly incompetent. Second delivery in a row delivered to the wrong place and no way to contact them to inform them of the error. Never ordering from MADE again since they use these idiots as their delivery agents.”

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Posted 8 years ago

“Lies, incompetence, and faking positive reviews DPD UK's license should be revoked. A horrible company.”

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Posted 8 years ago

“If I could only give no stars... Drivers are making no effort to make sure parcels are delivered...especially if the see the closed door to a block of flats. Nobody else has any problem ringing customer's mobiles, in case of any issues entering the building. DPD drivers do not care at all. Without calling, they just leaving... Decided to review their poor service, as this is not really the first time we are having issues with parcels that were in DPD's hands. Awful service!”

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Posted 8 years ago

“We receive around 60 deliveries each year, from various couriers who I have to say are great. The four that was supposed to be delivered by DPD never arrived on time ,the staff lie ( we left a card ) No card was ever left ,we can't find address was the other excuse but no phone call to establish address. This company is a disgrace. I will in future when ordering stuff on line as specifically that DPD is not used and if my request is ignored I will refuse to sing for the delivery and cancel order. This is not a threat it is a promise.”

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Posted 8 years ago

“They said the address doesnt exist. I called them back, they said the address is correct. Then I asked to deliver it to a parcel shop nearby. And afterwards, it was delivered to a much further parcelshop. HORRIBLE SERVICE”

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Posted 8 years ago

“I WAS GIVEN A DATE AND TIME SLOT VIA A TEXT AND I SAW THE DPD VAN DRIVE PAST MY HOUSE WITHOUT STOPPING.I WENT ON LINE TO TRACK MY PARCEL TO READ THAT THE PARCEL WAS DELIVERED AT 11.42 AND SIGNED FOR BY MYSELF WHICH OBVIOUSLY WASN'T TRUE.I PHONED MY LOCAL DPD DEPOT TO ENQUIRE ABOUT IT AND WAS TOLD THAT THEY WOULD START AN INVESTIGATION INTO THE PROBLEM BUT I WOULD HAVE TO PHONE THE COMPANY I BOUGHT THE PRODUCT OFF FOR THEM TO CONTACT DPD TO START THE INVESTIGATION.I HAVE LOOKED ATALL THE REVIEWS FOR DPD AND THERE ARE A LOT OF UNHAPPY PEOPLE OUT THERE WHO HAVE DEALT WITH DPD, I WILL DEFINATELY THINKE TWICEABOUTUSING THIS COMPANY AGAIN.”

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Posted 8 years ago

“I'm tempted to start a petition for DPD to close its business purely for the sake of humanity. They seem completely unable to fulfill time commitments on deliveries, transport without damaging parcels, or deliver to the correct address. All of these attributes I would expect the self named "your delivery experts" to have mastered by now. I will never be associating with DPD or trading with any businesses that use DPD in future. There are plenty of other courier's out there that can actually do their job.”

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Posted 8 years ago

“Got a text saying delivery between 12:42 and 13:42 so i wait till 6:30 and guess what....? Yep no item just frustration what a super way to spend your SUNDAY! Must do it again soon.”

Helpful Report

Posted 8 years ago

“This is in reference to the DPD Snetterton depot. (1) DPD did not deliver on the prearranged delivery on Friday 19 January 2018. The excuse was this was due to driver hours. (2) Even though this was a DPD failure, DPD did not try to redeliver the parcel the next day. The customer rescheduled the delivery to Saturday 20 January 2018, On Saturday 20 January 2018 AM DPD changed the delivery date to Monday 22 January 2018. (3) The customer then upgraded the delivery to Sunday 21 January 2018 which DPD confirmed. On Sunday 21 January 2018 AM DPD changed the delivery date to Monday 22 January 2018. Is DPD a courier service that is too incompetent to deliver parcels on a requested date? Should people stop using DPD as courier service?”

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Posted 8 years ago

“delivery driver doesn't no how to use a keypad despite given full instructions”

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Posted 8 years ago

“Waited for a parcel all day, got an email email saying it was refused??????? there was no attempt to even deliver it...I know because I was in!....an absolute joke of a company and would never use them again. If you don't want to deliver it then bloody tell me and I won't waste a days holiday waiting and will collect it myself.”

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Posted 8 years ago

“Waited in for my parcel only to receive an email stating that they could not deliver because no one was in. Nobody has attempted any delivery & this is the second time in a few months this has happened to me with this company.”

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Posted 8 years ago

“Absolute disgraced in name of courier companies, I think all online sellers should boycott using DPD. I mainly do online shopping and get deliveries to my work address, which is manned 24 x 7 365 days. Most of the time if there is delivery or collection from DPD they mark it as unavailable or some silly excuse.”

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Posted 8 years ago

“I ordered a product from Made.com. It was meant to arrive yesterday, I was reviewing the app which is supposed to inform you of the location of your parcel in real time. At one point it said that the parcel was a few hours away, then I got a message saying 'sorry we were unable to deliver your parcel as no one was in'. The same thing happened again today! This is not the first time I have experienced this with DPD. I absolutely hate when I find a company uses DPD's delivery service. I have just rearranged through their customer service and have scheduled the parcel to be delivered to a local shop. Hopefully, it will arrive.”

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Posted 8 years ago

“Joke,get my delivery day later”

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Posted 8 years ago

“I ordered my parcel from nike store i got msg from dpd your parcel is on the way should be delivered by today like that and i wait whole day st home but not found wait next day again not at all and another day track my parcel it say delivered day before yesterday and signed by me , how its happend where as i never seen that parcel ?????? Now its been 2 weeks no idea about that i called nike customer service they said it could take 2weeks to enquiry what should i do now????????????”

Helpful Report

Posted 8 years ago

“Four times I have ordered a desk and four times it has failed to turn up due to DPD. If that wasn't bad enough today my wife pointed out to me there was a van outside I looked out and saw a hire van but the man was wearing DPD uniform I saw him in the back of the van shut the door and face our house (it turns out he was taking a picture of our house) He then drove off. I then get an e-mail to say that we weren't in!!!!!!! ANGRY is not the word! They then send me a nice picture of my house and say he left a card (he didn't) When you e-mail their customer services you will get these responses, an apology, or a bigger apology, or a repeat of the tracking information and that is it! They wouldn't know customer service if it hit them in the ....!I still haven't had my desk and this has been going on since the 28/12/2017. You only have to see the feedback on this site to see what a farce this company are! I am trying to set up my own business where I will be sending out hundreds if not thousands of parcels a year, and this company definitely won't be getting any business! Completely and utterly useless!”

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Posted 8 years ago

“Really poor delivery service, used to very good, now I try and avoid them at all costs. The last 4 deliveries paid for next day were late”

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Posted 8 years ago

“Today I had a terrible experience with DPD, I've placed an order, and requested express delivery for next day, as I am not working. I have their Android application to track my item. I was up early waiting for my packet, I've seen the delivery status, when suddenly a message comes up, that they could not deliver my parcel, as I was not home, and a picture of a gate, which is not mine. I've called them immediately so they can deliver to the proper address, They could not get a response from the driver for hours. It is kind of pathetic that they cannot communicate with their employees. My address was 100% right as we double checked with the customer service, and I've tried that if I will rearrange the numbers in the ZIP code than it will be the wrong address. Then I've asked if they could refund the extra money I've paid for express delivery, but they refused to do it so, that I have to claim it from the seller. I am really disappointed with their service, and quality of communication. They should really focus on improving the communication with the drivers, implement an online system with important messages, or so if they are not able to use the phone. Now I had to choose a pickup point to get my parcel as I am working from tomorrow which will cost me extra time, and money to get my package. :-(”

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Posted 8 years ago

DPD is rated 1.1 based on 5,675 reviews