DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,673 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“drivers always turn up late. the dpd booking slot system never works. asked for my parcel to be delivered between 12-1 its now past 5. i wouldn't mind an hour but 4 hours late and still not here? had parcels in the past where iv have e requested it to a neighbor on the same street yet they take it to the depot miles away. awful delivery service, absolutely awful.”

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Posted 8 years ago

“If I could give 0 stars I would. DPD are the worst delivery company there is. 80% of my deliveries that are sent via them have some kind of problem.”

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Posted 8 years ago

“Worst delivery company ever.”

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Posted 8 years ago

“The driver did not attempt to deliver the package and the photo was of the wrong house. On the wrong street. What was the point of me giving a contact number if the courier did not attempt to contact me. If they had they would have known they were in the wrong street. I was in at the time and could have helped him with the delivery. There is no real customer service available to talk or even live chat with and the number given is an automated service. I would never recommend this useless service or buy from anyone who uses this service as there is no guarantee you will receive your goods. Customer service very poor, delivery service very poor. If it was possible to give zero stars I would!”

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Posted 8 years ago

“Driver told lies about delivering parcell”

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Posted 8 years ago

“They are incompetent liars.”

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Posted 8 years ago

“incompetent company, very disapointing. I odered parcel before Christmas it was expensive bag it went missing, the delivery driver said he deliverd it to my address but i was at home all day no one came and i certainly didnt sign for it. After that i just send it to be deliverd to a local store for safety, another delivery got missing the driver just wrote that it was signed by ILLEGIBLE? It ia totaly rediculous.”

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Posted 8 years ago

“My Parcel, a Christmas present, was not delivered on day 23/12/2017 as stated. I contacted ‘Make it Better’ and they thought sending an email saying my parcel was locked in a container until 27/12/2017 when a label would be attached and It would be delivered on 27/12/2017. The parcel actually arrived on the 28/12/2017 another day wasted waiting around.”

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Posted 8 years ago

“i watched the driver pull up outside my house from my window and walked straight past not even coming to my door then lied to the woman that lives there telling her I wasn't in he didn't even leave a card telling me my parcel was there and if it wasn't for the fact she had to sign for it and I received an email telling me I would never have know”

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Posted 8 years ago

“This is the first time I write a review. It is a shame for Amazon to hire this company to deliver its goods. It is the worst delivery experience ever since my parcel will be delivered two days late instead of the claimed from Amazon "Next day delivery".”

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Posted 8 years ago

“Hello, I'm writting regarding a parcel delivery. It was supposed to be deliver on 27, but I had to reschedule it for 28, but never received a message for time slot. The parcel status was that it is in Oldbury depot. I was waiting till the afternoon of 29 to receive a time slot, then I contacted a customer service team member. After waiting half an hour on the phone, he hang up on me without an answer what us happening . I decided to request a pick up from the depot on 30 at 16:30. I was traveling almost an hour from worcester to birmingham so i can collect my parcel, but guess what, I was told that my parcel is somewhere, they weren't even sure where and now I'm supposed to wait till 2nd of January for update .... is this a joke. I suffer from a lot of loses because of this delay. And this time you will meet my lawyer. This is rediculous. I'm not happy with this situation.”

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Posted 8 years ago

“If I could give them no stars at all I would. No communication, no delivery for days on end. I will always check now before I buy and wont buy anything that is delivered by DPD. Appalling.”

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Posted 8 years ago

“Incompetent doesn’t even begin to describe this company. They couldn’t find the house, no phone call. You can’t speak to anyone when you call. Went to the depot as the website said it was there and was told it was on the back of a lorry. Very unhelpful. Worst experience of deliveries I’ve had.”

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Posted 8 years ago

“Would rate 0. If you're at all rural they rarely deliver on the day given, let alone the time slot provided. Reason given is chosen at random. Should include a 'driver couldn't be arsed' option. Inconvenience of waiting in for a company that insists on a signature then never turns up. Even yodel consistently works better.”

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Posted 8 years ago

“my package was meant to arrive yesterday for one day delivery, but dpd didn't even send a text message and same thing today.”

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Posted 8 years ago

“Yesterday driver “Ashley” lied and said he attempted to deliver my iPhone. He didn’t because: 1) The picture he uploaded, which was taken from his van, is of my next door neighbour’s house. 2)There is no calling card. 3) I was in at the time he claimed to have tried Angrily I rearranged for delivery today, 29/12/17. Having not received a time slot by 12:00 I finally managed to speak to an actual human being. No one knows where the iPhone is. See “Ashley” didn’t scan it back in last night but apparently it’s ok as he says he definitely dropped it back at the depot last night. He just couldn’t be bothered making sure he had proof that this was the case. I’m further not to worry as after, “a phone call to the depot” by customer services “Ashley” has been working there for years and has never had a problem before!! No but he has “lost” a £1000 parcel. That’s a fact. NO ONE at DPD knows where the iPhone is at present and they couldn’t care less. Check if the place you’ve ordered from uses these clowns for deliveries and, if they do, look elsewhere for items that need delivering. ESPECIALLY if they are of high value.”

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Posted 8 years ago

“Apalling service! The delivery driver blatantly lied that he couldn't deliver our package because nobody was there. We were in and nobody rang the doorbell or knocked on the door or for that matter left a card to say they tried to deliver but we weren't there. I then arranged the box to be left in our black recycling box at the front door today but the box was left on top of the box and it was completely soaked so that the lid of the box practically disintegrated in my hands when I picked it up. I have taken the box inside as soon as I got the message that it has been delivered as I was again at home but didn't want to risk the driver saying again that they couldn't deliver because nobody was in.”

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Posted 8 years ago

“Worst delivery company ever! After receiving 3 different texts on 3 separate days saying my parcel would be delivered today,nothing still arrived after 10 days, no customer service satisfaction & eventually today tracking shows my parcel is now being returned to its origin of France!!!!”

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Posted 8 years ago

“Hi, I was expecting my packet one day, and because of Christmas the time of my delivery date was changed what I understand. That they when should I expect the delivery I could not wait until 4pm. So I changed the delivery day for the next day and it is 12:00pm and I still havent received any message about the delivery hour. I will never buy anything where is delivery with your company. Thank you. Best Regards, Monika”

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Posted 8 years ago

“Tried tracking order with all correct details. Unable to get any details apart from on it's way. Telephoned on number given and it just refers you to website. Sends you round in circles! Unable to get a clear picture as to when parcel is to be delivered, despite receiving a text message parcel would be delivered 22 December some 6 days ago. Very poor customer service as unable to speak to someone to clarify anything”

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Posted 8 years ago

DPD is rated 1.1 based on 5,673 reviews