DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

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Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited in all day for a parcel which did not arrive”

Helpful Report

Posted 8 years ago

“Worst fucking company on earth, numerous issues with delivery, and their support literally lies to your face about solving your problem, any company that uses this crappy company deserves to die along with dpd.”

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Posted 8 years ago

“Rubbish! Can't contact them, deliveries just stand in a depot, totally inefficient, incredibly slow. Whether you're a business or an individual - avoid like the plague.”

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Posted 8 years ago

“I was waiting for my mobile phone delivery today so took a day off from work and stayed home as I was going away next day for few days. I was tracking from early morning as I did not want to miss it. When I checked it for the 10th time my delivery was at number 32 and they were delivering 29 at that moment. So I thought they are going to be here soon and I was constantly looking at the door and checked if my bell was working. After half an hour when I checked the status, it said parcel sent back to the sender, rejected by Joana. I was totally shocked. Firstly, nobody named Joana or closest to that name lives in my house. And that day It was just me and my dad. Secondly, the doorbell did not even ring so how come it was rejected. I phone customer service straight away and I told the lady about this situation. After a long conversation, we came to a conclusion saying I will go and pick it up from the Southall depo as I will not be home for few days and I needed the phone urgently. The lady asked me to go to depo between 4 pm and 7.30pm. I reached depo at 7 pm and asked for my parcel for which the staff at the collection point said that they cannot track my parcel. I asked them politely how do I get it and they had no clue. So I asked for the manager. The manager came outside and said the same thing that there was no update and it was false information from the customer service. For me, the disappointing part was there was no sign of concern. They were not sorry and tried their level best to dismiss the conversation not help me at all. Apparently, the customer service lady did not let them know that I was coming to collect the parcel which I believe they did not want to give me the parcel. I freaking wasted my whole day, wasted my time, wasted my fuel to get to the depot and such a cold service from the people who so proudly called himself manager but not humble enough to say sorry. Sorry does not mean you are wrong and I am right. It is simply being sorry for the situation that I was in and I was so upset as I was going through so much of hassle for unnecessary things created by their team. I am quite surprised that some companies are not checking the overall rating of DPD and still using the service. They are ruining their reputation along with DPD. Well DPD does not seem to care, but companies should. Do not ever use the service. This is the second time I'm being disappointed with DPD's service. The first time they delivered our item to our neighbour when we were at home whole day waiting for them. USELESS DRIVERS OR STOP GIVING PRESSURE TO YOUR DRIVERS. May be they are taking shortcuts.”

Helpful Report

Posted 8 years ago

“do NOT believe the fake 5 star reviews of this AWFUL company you may see on here! yes, they have a slick website, but they simply cannot be contacted! - all numbers go to auto response messages and NO human beings. if you check them out at Companies House (as DPD Group) you will see that they operate out of a Post Office Box of: PO BOX 6979, Roebuck Lane, Smethwick, West Midlands, Uk, B66 1BN and that during their history they have had 34 officers and 29 resignations. I discovered all this when I was irritated by their bad service ... as I write this review ( Aug 25th AM) I am awaiting a parcel delivered to them from Slovakia - it took one day to get from my suppliers to Oldbury in Birmingham. Then DPD sent it to Preston via Leicester (for god's sake) the Liverpool taking over 3 days! it is still in Liverpool - arrived at 01:22 am and is NOT showing as out for delivery and this was a VERY important parcel! ... one that I now am unlikely get until next Tuesday after the Bank holiday this is a journey of 197 miles - (126 if not via Hinckley) ...I could WALK to Oldbury in that time! I could not get to speak to anyone at DPD despite all my efforts no doubt some shyster will respond to this review with a load of bullsh*t but EVERYTHING I say is true the moral here is to TOTALLY AVOID DPD and to perhaps use the company that sent it from Slovakia to Oldbury in 1 day ... rather than DPD who seem likely to take 3-6 days to get from Oldbury to Preston area.”

Helpful Report

Posted 8 years ago

“I've been waiting for 2 days from carphonewarehouse order and my parcel was held in the depot for no apparent reason and all they can do is to book a re-delivery for the next day. I should have just collected it from the store. Never again!”

Helpful Report

Posted 8 years ago

“I would give zero stars if possible. My delivery was already delayed. I was then promised a delivery no later than 12 today (too late for my requirements) and despite a promise that this would happen they still didn't do it. Apparently because someone hasn't labelled it! Despite the delay, they have also refused to change the delivery so it now comes to my home (I could only pick up a today) and refused any compensation for delay Really disappointing completely unsuitable for urgent deliveries”

Helpful Report

Posted 8 years ago

“The worst delivery company ever! Paid extra to have my phone delivered on a certain day as was traveling abroad the next day and it was my mobile phone I was waiting for so really needed it. So I got an email text saying delivery is on its way so waited in all day, then hours went by so checked online using the refreeze for it to say delivery not made as delivery driver could not find address??? So I rang dpd as this was pathetic the unhelpful lady/man on the phone said I'll contact the depot/delivery driver so put me on hold.... she said hi I've spoken to them he won't be making delivery today as he will be finishing late as he's behind on his rounds... I said you are joking that's not my fault and that is really unfair expecially paying for the service... so I'm still waiting for my phone hopefully it will here tomorrow if not I will be sooo effing mad! Thanks dpd your poo and most of your reviews say the same you are s**t.”

Helpful Report

Posted 8 years ago

“They are the worst delivery company. They either deliver to wrong address (as has happened in the past) or don't deliver at all. Avoid.”

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Posted 8 years ago

“This has to be the worst delivery service ever. I was due a delivery on Friday and they could not deliver although I confirmed where they could leave the parcel securely. They took a photo showing their aborted delivery but it was to the wrong address. Rearranged for the delivery for Monday, took the day off work, only to find that DPD did not put my parcel on the rota. The parcel is due for delivery tomorrow but I really do not hold out any hope. Amazon should review their supplier and not use a second rate service. This has to be the worst customer service I have experienced. It is a wonder that they are still in business.”

Helpful Report

Posted 8 years ago

“Awful service, haven't received my order for a week! Dpd UK Delivery is the worst delivery company I have ever deal with, unprofessional and extremely careless. I suppose to receive the pascal 7 days ago, they could not deliver and they promise that they will deliver it the day after, from 8 in the morning and 19;00 in the evening I am waiting for the parcel, after I gave up I called them they said you have to contact the seller. What a stressful buy and wrong mistake to buy from such a seller. My advice it is not worth it, use Royal mail or other delivery companies guys.”

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Posted 8 years ago

“This has to be the worst delivery company EVER. I sat BY THE DOOR for 2 days. My house has 4 floors and I am 63 years of age - needing to come down 2 floors when someone knocks at the door. No-one knocked - just put a card through, saying I WAS NOT THERE”

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Posted 8 years ago

“Absolutely shocking service!!! It took 3 attempts to get my item...you call the number and the automated message says they are open until 7pm, called at 6.30 sorry our offices are now closed. When you do get through nobody knows what's going on, no apology!! Rubbish customer service.”

Helpful Report

Posted 8 years ago

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Posted 8 years ago

“Shocking and appalling! This firm is damaging the business of Jeff Bezos. Amazon should use another courier firm in the UK.”

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Posted 8 years ago

“it has been 5 months they lost my luggage, and they keep saying that "we will get back to you" .i find it outrageous!i dont get how a company can work like that, bunch of criminals.”

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Posted 8 years ago

“I took a day off to collect a delivery schedulend between 13:33 and 14:33 on the 17th of August. The driver rang the bell at 13:30 didn't even wait for my reply, he took a picture of the door, and then went back to his van and ran away. I tried to run out on the road to stop but he completely ignored me. All attempts to contact DPD to ask the reason of such behaviour, failed. They don't have a phone number, and now I understand why. I tried to reschedule the delivery for the same day, without success. I was forced to reschedule for another day and I had to contact the sender and ask them to update the shipping address to my office because I couldn't take another day off because of a dishonest driver. The cherry on top was the email arrived at 13:36, three damn minutes later, stating there was no one to collect the delivery. Nth lie from the driver, the mail said he left a "calling card" which hasn't been left at all. I am seriously disgusted of all this.”

Helpful Report

Posted 8 years ago

“Today was the last day for my delivery. I received an email from the retailer stating that the courier had visited my address but this was not the case. When I phoned DPD (I had to phone the retailer to obtain the number to call them) I could not get through because I had no calling card number to key in because I did not have a calling card because they courier did not arrive. After checking online reviews about DPD I decided to cancel my order as the reviews about DPD were so awful. I am not going to waste my time & will buy the exact same product from Amazon. It is my belief that if a customer opts for free delivery they are put at the bottom of the list by DPD. I suspect paying extra for delivery accounts for the good reviews on this website.”

Helpful Report

Posted 8 years ago

“We received a cake delivery from DPD today - the box was clearly labelled with fragile and it had a clear cover. The cake was my son's 21st birthday cake. Unfortunately the cake was smashed at the sides And the box was bashed. No care has been taken and I would never use this company again. They clearly need to educate their employees on the meaning of handle with care and fragile.”

Helpful Report

Posted 8 years ago

“My parcel has been in London for the past 12 days and I've been calling almost every single day to try and arrange delivery also in London, without success. I must have spoken to half the team there - first the address they had was wrong for some reason (but no one notified me), then they mis-labeled the box, then they delivered it somewhere else, then they hadn't collected it from the other place, then a million other excuses! I swear, if I get the parcel intact, it will be a miracle. This is not how business is done and getting customer care to just read off a pre-set scenario just won't do, because guess what? there are no scenarios as crazy as what's happened to my parcel.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,377 reviews