DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,679 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,679 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was waiting all day for my parcel as I was told it would come in on Thursday 14th, however the driver couldn't find address & did not contact me to advise on changes or even attempt to find me! Poor service. I was then advised that the delivery would be made the next day, so I waited all day for this. Surprise - Further delivery delays due to 'bad weather'. I live around Oldbury and with the now already melted, this was not an excuse. Now I will not receive my parcel (that I need for over the weekend) until Monday!! To make things worse, I could not get hold of a PERSON when calling DPD, left waiting on hold for over 20 mins. Called 4 times in one day with no response whatsoever, and was always referred 'to the website' for further details. Lets see if I get my parcel on Monday... If you could give half stars, this would be perfect for DPD.”

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Posted 8 years ago

“Our dpd driver is really nice, but delivered parcel today handed it over to our son and said what was in the parcel, one Christmas present spoiled, did the same with a parcel couple of months ago but luckily the kids weren't here to hear what he said, really cross now, not happy at all....”

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Posted 8 years ago

“JUST PUT PACKAGE OVER MY FENCE SO WAY LEFT OUT ALL DAY IN THE RAIN”

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Posted 8 years ago

“Ordered item Tuesday next day delivery, get notification at 7.41am whilst on my way to work that the parcel will be delivered between 8.41 & 9.41. Accessed the website at 8.05 to deliver next door (this was the first time I was able to make any delivery changes) text received to confirm delivery will be made to neighbour, get a text and photo of my front door at 9.09 to say no one is in!! Try to call wait for 30 mins line still busy, give up and have to choose the deliver to a local store option. I chose this to then discover it can only be collected with photo id which I don't have. Try again to call no response i'm in a queue for over an hour give up again. Send email useless response. Next parcel is at local store who won't release parcel without photo id despite showing them the invoice and all documents related to the purchase. I am absolutely disgusted with DPD and would certainly not recommend them to anyone. Another hour n half waiting on the phone with no human to speak to! Apparently the parcel will be returned 21st December not before and then I need to rearrange delivery. If the driver had just followed instructions and took it next door we'd have none of this hassle. Giving me 1hrs notice prior to delivery at that time of day is no help whatsoever.”

Helpful Report

Posted 8 years ago

“Where do I start?! A book a parcel to be delivered via the DPD website, I then get an email from Parcels to Go. The shop that I asked for the parcel to be delivered wouldn't accept the parcel reference number as it wasn't a DPD one. Tried ringing DPD who are just a big bunch of liars. Avoid this company at all costs.”

Helpful Report

Posted 8 years ago

“Awful just awaful - the website is really unclear - you can't get help via he phone - their on-line chat is a joke. I went on their and the agent started arguing and being rude. I wouldn't bother with this tin-pot company.”

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Posted 8 years ago

“Hello I purchased some items from the John Lewis store. Please advise me on how I can track where my parcel is and when it will arrive, as the tracking dates stops at a past date and has not been updated. It is a very disappointing and traumatic experience to not know where your parcel is, if it is lost, or have they just abandoned the delivery ? My missing package number is: 15501480073648”

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Posted 8 years ago

“You’ve been given too mamy chances by me for last few months and always failed! Today my parcel supposed to be collected between 1:21pm and 2:21pm. Courier has never showed up and lied there was an attempted after 3pm, but nobody was at home! Liars! In that time I was on the phone with one of your advisor and I have complained about the service I supposed to have today. After I told them there is CCTV on my block the courier changed his mind and said that probably went to the wrong address! I have called you 7 times today! Always had to wait at least 15 minutes for an answer! 2 times your rude staff just cut off and the other 3 of your advisors lied they tried to call to the courier and sent them messages so for sure my parcel would be collected shortly. Around 9pm one of your advisor said the courier finished for today so I have been advised to rebook my collection for tomorrow. Every time I have called you today I’ve been telling advisors that I had to take a day off from work because I have arranged my collection for today and won’t be able to stay again at home tomorrow to wait for courier who might be neighter able to come! You should be shamed for your incompetence and poor level of your service. NEVER AGAIN DPD. I won’t recommend you to anyone!!!”

Helpful Report

Posted 8 years ago

“Worst delivery company ever paid for Sunday delivery it's now Wednesday night and still no parcel have spent over an hour on 3 calls to customer services and had a nanagaer call back what a waste of time that was as a courier myself I would never recommend this bunch of pirates minus 100 stars”

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Posted 8 years ago

“I would like to give negative stars if possible. The worst company to deal with. Initially, they were unable to locate my parcel. Now when they found it (which they are claiming) are not willing to deliver. DPD kept promising me the parcel will be delivered to me same day and it still hasn't been delivered. I rung today to confirm the delivery status and they advised me it is still at the depot to be dispatched. I requested the customer care rep to transfer to the Manager, which she refused to and hung up on me. I am not sure whether I will be receiving my parcel or not. Do not use them.”

Helpful Report

Posted 8 years ago

“The item has been sent to wrong city and then DPD lost it on the way. Amazing service!! I am curious now how DPD could fail even more.”

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Posted 8 years ago

“Terrible, unreliable service. Broken package and broken staff inside which was belongings. Useless app!!!”

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Posted 8 years ago

“DPD never delivered a very valuable parcel to me (containing an irreplaceable present for my daughter with additional needs) the driver forged a signature on the card and said it was mine. DPD have been "conducting an investigation" since 17th October which seems to be code for doing nothing. Now they are ignoring my emails and messages. Awful company to deal with and I would advise giving them a very wide berth”

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Posted 8 years ago

“Terrible service”

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Posted 8 years ago

“I am very disappointed with DPD service. Already 2 days I am waiting my delivery. Every day I am gotten email and text messages when delivery must come. I don’t understand what going on. Before DPD was the best delivery company but now I am charge my mind.”

Helpful Report

Posted 8 years ago

“Parcel reference;11535812660174 Noting that you have declined the opportunity to clear up the filthy mess you and your colleagues have made, from start to now, for the matter remains unfinished ie. denying DPD had the parcel; failing to respond to recorded letter, giving incorrect delivery information, mis-informing ( ie. lying to me) that the French sender had erred with the delivery address, which was correctly addressed, smashing my item, as well as your '24 hour response helpline' failing to respond until 10 days after my query,and then doing nothing, as well as you, Mr Skidmore, writing to me about the 'Trouble YOU have experienced with this shipment !!!' give me the direct phone number and direct email address of Dwain McDonald, PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN, your CEO, who will be informed of the complete ambience of disorganisation in which everyone in DPD with whom I have had the misfortune to contact/be contacted/ ignored operate. Dr Peter Dodd”

Helpful Report

Posted 8 years ago

“I’ve given 1 Star as there’s no option to give Zero. On Saturday I was promised a 1 hr deliver slot for a collection on Monday and advised that this could be anytime between 9am - 5pm. The 1hr time slot would be confirmed first thing on Monday morning and would allow me to plan my day. Well today is that Monday and at 11am I was informed that the 1hr window was anytime between 9am - 5pm, how helpful ! If only they’d kept their word I’d have only wasted 8hrs of my day...... but it didn’t happen. Numerous attempts to call them was a complete waste of time as nobody answered the phone and the automated system failed miserably. Well, finally the parcel was collected by a driver who had no idea we’d been waiting in for him for more than 10hrs, hence no apology, simply “well I’m here now aren’t I” Lesson learned, if you want a parcel collected for delivery..”DON’T USE DPD, THEY ARE USELESS””

Helpful Report

Posted 8 years ago

“I've bought a present with a next day delivery. However, there was never even an attempt to deliver it to me. I had to go to the deport 3 times and wasted more than 1 hour each time queuing there just to be told that my parcel wasn't there. Their mobile app showed that the parcel can be collected but in the reality it wasn't given to me. What is the point to have an app which doesn't correspond to their internal procedures?! The funniest thing was that their excuse was: "We took more orders than we can handle" Why should I care how many orders you took?! This company doesn't care about its customers at all, they are only a MONEY DRIVEN company.”

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Posted 8 years ago

“(1) Arranged to pick up a small parcel from Matalan, but the parcel was not delivered there as 'oversize'. (2) Arranged to deliver to my home 3 days later. Driver left a card despite someone being at home. (3) Arranged to deliver the next day. Driver arrived before the time slot, so I was out and he left a card. (4) He then returned when I was out again and left another card. (5) Arranged to pick up from the depot. Waited 30 minutes but they couldn't find the parcel. The saga continues. I have been told to expect it tomorrow, and I wait in hope more than expectation.”

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Posted 8 years ago

“Waited in for my parcel then decided to track it they said they had tried to deliver my parcel with a calling card sorry not my house!!”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,679 reviews