DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had so many problems caused by this company that I've now decided to boycott any seller who uses them to deliver their products. DPD are so bad that I'd actually sooner pay more for an online item than have to suffer the inconveniences and wasted time typically caused by this abysmal courier company. I've also got a policy now of reviewing companies who use DPD as a way of sharing with the public the fact that they use DPD to deliver their goods. That way members of the public have the choice of whether to use a particular seller, or choose someone else who uses a more reliable courier company. If DPD don't care enough about customers to improve the way they operate (check all of the reputable review sites around the world to see how badly DPD are rated) then they can't expect to attract customers.”

Helpful Report

Posted 8 years ago

“DPD were supposed to deliver yesterday but the driver claimed that we were not at home (four of us and two dogs were) at the time and that he left a calling card which he did not. Fair play to Customer Service they rearranged for today (I am going away tomorrow). Today's driver claims that he posted the item through the door of No. 6 (there is no No. 6 here) AND that it was also signed for at the same time (not even possible). I am furious with this company and its wretched drivers - if you have the choice of not using them, take it.”

Helpful Report

Posted 8 years ago

“So a dpd driver urinated on my driveway this morning! He wasn't even delivering and parcel to me! I am so angry and disgusted by the behaviour and I will ensure I show the video footage caught on my cctv to everyone!”

Helpful Report

Posted 8 years ago

“They pretending that they trying to deliver a parcel for two days already without even approaching the building as it stated on the address. Yesterday the courier did not even tried to ring the doorbell and instead he was standing in a middle of the street and asked people passed by showing them my name if they know me. And of course because people thought that he is mental they just told him to go away. So he marked my parcel as Refused and I had to arrange re-delivery. Today I left a big Sign on the door especially for the courier with my name and phone number and which doorbell he must ring. I also phoned to DPD and they assured me that he will call me once he will arrive today. So today he has not even approached the building. I know it for sure because I was outside and waited for him. He did not call, did not approached the building and just marked my parcel as Refused again. Today I have been calling to DPD again and they reassured me that he will be back today before 17:30 (5.30pm) and call me and redeliver the parcel. I am sure this will never happen because I know very well how unreliable they are.”

Helpful Report

Posted 8 years ago

“What a bunch of muppets , i live near a morrisons and was waiting for a parcel. only to be told there was know one home, only to find a photo of morrisons car park were they tried delivering, absolutely brilliant what ever there drivers are on i want some”

Helpful Report

Posted 8 years ago

“Terrible experience. Inexistant work... They are a bad joke ! During one month I waited for them to come collect a parcel. An appointment was forseen everyday but no one ever called or came. Now I have to do their job and go to give them my big and heavy parcel. What a shame.”

Helpful Report

Posted 8 years ago

“DPD couriered my package specifically to the RECEPTION DESK at my hotel in Teddington, U.K. When I arrived at the hotel May 28 2017 I was told no package had been received. After the long weekend and my return to the U.S.A. I contacted DPD who stated it was delivered on May 27 and signed for by someone called BEN. I asked and got documented “proof” and contacted the hotel again who reviewed their CCTV tapes. The package was not delivered to the RECEPTION DESK or anyone called BEN but left at the GOODS ENTRANCE with someone who had worked for the hotel for less than 2 weeks who did not write a signature. I can only assume the courier from DPD made up the name BEN and a squiqqle was supposed to represent a signature so as to pretend the delivery had been made as directed. I made 3 international phone calls to DPD trying to get someone to speak to a Manager. Michelle and Helen both promised that a manager would contact me after each call. No one did. Another “customer service” representative at DPD said reprimands for drivers are handled internally and I would not be informed about what, if anything, was done. I sent an email with all the above information to DPD warning that if no manager contacted me within a week I would post DPD’s lousy service and total disregard of their customers to every review site I could find to warn other potential customers of their incompetence. This seems to be the only recourse available these days. So here it is; use DPD at your own risk!”

Helpful Report

Posted 8 years ago

“DPD Is one of the worst courier companies in the world. Highly unprofessional attitude. Their drivers dont care about what and how they are delivering. This is the second time they delivered and due to the delivery guys fault all the things inside the parcel broke.”

Helpful Report

Posted 8 years ago

“I courted the delivery guy from dpd putting the card in without ringing the bell nor knocking on the door, and do you know what the ceo office said (so they claim they are from his office) cannot be true because the delivery guy delies it! you tell me! I courted the guy, yes I did and, DPD, you know this is the true, want for me to pay more to get it, or whatever... I do not know do they get a bonus for not delivering? must else why not delivering the parcel, why doing all this comedy, what is the point?”

Helpful Report

Posted 8 years ago

“Had an e mail saying sorry we missed you!! Three people in duel aspect sitting room and one in the garden. How can nobody be at home. No van came near the place. Not much use using Amazon next day delivery if they don't turn up. Now going to collect it myself(hopefully) from local store.”

Helpful Report

Posted 8 years ago

“Goods arrived at the customer's residence damaged. DPD refused to honour the premium paid to cover any damage done to the goods. DPD made me produce photos and invoices and transaction records to prove my claim. They then offered a paltry amount of 5% of the value of the goods they damaged in transit. I ticked the box that refused their offer. You never communicate directly - it is all done electronically. I have never been reimbursed for the damage and was told on a chat facility they are "sorry I feel this way" I am going launch a county court claim against them on principle. Yet another case of cowboy couriers hiding behind a logo. I have heard many horror stories since about this company - sadly many do not bother to claim losses. This is a genuine review. You can call me on 07525 538 652 for verification. We have power as consumers by boycotting these clowns. AVOID”

Helpful Report

Posted 8 years ago

“At midday today the DPD driver knocked on my door to deliver a digit piano as promised from Reidy's Home of Music. He then, while laughing at me told me I couldn't have it unless I went out to his van to help him carry it in. Apparently this is their policy now. I asked what would happen if I couldn't, as I can't, and he replied that it would be redelivered but I still would not be able to take possession if I couldn't carry it out of the van with him. At this point I have no piano though I have a massive finance agreement telling me I should have.”

Helpful Report

Posted 8 years ago

“If I could give no stars I would, between Carphone Warehouse and DPD they just can't get their acts together. So I make a purchase over the phone with CPW, I wanted to do it online but when I rang to make an enquiry the operator I spoke with advised he could complete me order easier than doing it online. Post/mail/couriers are generally unreliable, I don’t like using them and I wanted to collect from my local CPW store but was advised that I could speak with the DPD delivery driver to have the phone sent to a CPW store or arrange a convenient time for delivery as DPD would be contacting me to arrange my 1 hour delivery slot. No one would be home to receive a delivery so I wanted to collect from a CPW store or another locally convenient collection point. First attempt by DPD at delivery and I received no contact to advise of a delivery slot, just an email (from CPW) advising that DPD were unable to deliver because there was no one to sign for the item. Via the tracking link I could opt for delivering to a neighbour, change my delivery day, collect from a depot (I don’t drive so it’s two trains and a bus away) or upgrade my delivery. Very limited and inconvenient options but searches on the DPD website show I can choose a DPD Parcel Pickup – GREAT, I’ll do that. So I get home to the card with my reference number, spend ages searching the DPD website, and could find no number to call to arrange the Parcel Pickup (you clearly don't want customers to find a contact number for you do you DPD!?). So I complete the "Contact Us" section of the website (emails go straight to makeitright@dpd.co.uk) and the message bounced right back as undeliverable (you REALLY don't want to communicate with customers do you DPD). A Google search revealed a contact number via another website (0121 275 0500 for anyone who wants it) so I called and after going round in circles via the automated options I waited and just pressed nothing until I was transferred to "Mark", who quite frankly sounded like he was slouched back in his chair, feet on the desk, reading a magazine, and the constant "I understand" was totally patronising. Apparently DPD had not received my contact details from CPW, and ridiculously, despite having the delivery slip in my hand with the DPD reference on it (something only I could have as it was put through MY letterbox), Mark could not take my details to update the system from me, it had to come from CPW, “it’s something to do with security” – WHAT?! I’m quoting the reference YOU gave me, I have your consignment number which I could only have via the link sent to ME by CPW and I have the senders reference, again sent via the link sent to ME by CPW, I’ve confirmed my name and address, there’s no DPA breach there. Not only that, but no arrangements could be made for the parcel to be delivered elsewhere or at a time convenient to me (seriously guys, what's the point in sending a driver somewhere to deliver a parcel when I'm telling you there won't be anyone there). I asked Mark to contact the driver to see if he could come back, could Mark pass my number to the driver – yep, he can do that!!! Although I don’t believe for one minute he actually did. So back to CPW I go, who advise that actually there had been a system error for DPD and my details had been sent to them but DPD hadn't received them, so CPW updated DPD with my details (I could have done this myself instead of being forces to make a further phone call, or DPD, show some “customer service” skills and contact CPW for the information you need!) I asked for the delivery to reattempted that evening, after all I was assured I would have it that day and so far between CPW & DPD they have both failed to meet their customers’ expectations. Unfortunately, no, it wouldn’t be with me that evening, but he could arrange for it be at a CPW store the following day – well, no, not good enough. I want my delivery on the day I was told I would get it and besides, I was waiting for the delivery driver to contact me (as per my request to Mark at DPD) so if CPW update their systems to say I’m happy to have it to a CPW store tomorrow then the driver won’t contact me, so I advised that I’d wait to hear from the DPD delivery driver. Needless to say, I never received any further contact from DPD. So today I await the message from DPD so I can arrange for the parcel to be delivered at a time when there will be someone there to sign for it. I received a text, not from DPD, but from CPW giving a link back to the DPD tracking site, again with the only options of having it delivered to a neighbour, change my delivery day, collect from a depot or upgrade my delivery. SO NO CONTACT FROM DPD!!! The only option I had was to have it delivered to a neighbour, and quite honestly I have no idea if any of my neighbours are home. It’s ok though, because I’ll get contact from the DPD driver, I’ve been assured of that. Well the only contact I got was yet another text from CPW telling me that DPD couldn’t deliver because there was no one to sign for the delivery. I KNOW THIS, I’VE BEEN TRYING TO TELL YOU THIS AND MAKE ARRANGMENTS FOR THE DELIVERY TO BE MADE AT A TIME WHEN SOMEONE IS AVAILABLE, OR HAVE IT DELIVERED TO A CPW STORE OR A DPD PARCEL PICKUP POINT! So straight on the phone to DPD (literally within minutes, going round the automated system until I get transferred to a human being), and speak to Andrea, who initially sounds quite pleasant but still can’t help me get my delivery today. I want my delivery today, I should have had it yesterday and have been led to believe that I’ll be able to arrange for a convenient time or location, like the CPW store less than a mile away from the delivery address (and that doesn’t involve two trains and a bus - your collection depot isn’t exactly “local”), still I hear no mention of Parcel Pickup points, I’m assuming this is a myth. After too-ing and fro-ing I ask to speak to someone who can help me, a supervisor – no, she won’t transfer me, no one can help me get me parcel today, and I won’t be getting it today, with a very “end of” tone. Ok Andrea, I’ll just wait on the phone until you do transfer me. Click! Andrea hangs up. No response, just hangs up. Is that how you treat your customers DPD?! Is that what you train your staff to do when a customer is unhappy?! So not only do you make it almost impossible to contact you (don’t forget the bounced email) or speak to a human being, but when your staff do have to answer the phone and speak to customers they’re either completely slovenly or they hang up. So back I go to CPW who won’t contact DPD for the delivery to go to a CPW store today (all this within 15-20 mins of the message to say that the delivery had again failed, the driver would have still been in the area). WON’T contact DPD!!!! CPW, is this how you treat your customers?! Misinform them by telling them they can make arrangements with the DPD driver, fail to make sure that DPD have my information in the first place (and let’s just recap, I NEVER wanted it sent via DPD in the first place, I wanted to pick it up from a CPW store!). CPW, my advice to you is don’t use DPD, they’re rude and unhelpful with little to no customer service skills. I now won’t be getting my order until tomorrow, I have requested, as I initially wanted, to collect from my local CPW store (coincidentally, right next door to one of the advertised DPD Parcel Pickup locations).”

Helpful Report

Posted 8 years ago

“On the 14th May 2017 I received the worst customer service from the Enfield Depot. I made a complaint on the 14th and 16th May, nearly a month since I made my complaint DPD haven't acknowledged my complaint.”

Helpful Report

Posted 8 years ago

“Today I had a delivery from EE arranged through DPD arranged the time, I made sure that I left college early so I would not get stuck in traffic, and arrived home way in advanced the driver was meant to deliver my parcel. By 16.46 I was in my house, I did sit at the corridor in my house by the bell, whilst waiting talking to my flatmate, at 17.21 I received a message stating that the driver had gone because I was not in?! Outrageous, I was inside the house and my doorbell never rang. I then went downstairs and saw a call back card...stating the driver was there at 17.20 and was gone! One minute waiting, is that even acceptable???? I then tried to call or communicate with someone....well...find a number which I could call was a task and a half. 1St call nobody reply 2ND call I get told the driver cannot come back as was on the way back to depot (so end of the shift or something like that I guess), the phone call cuts and no one phone back when I was talking!! 3rd call I get told that the driver rang the buzzer of the three flats (not true), that the guy was there at 17.18 that means he wrote the call back card in less than 120 seconds and left, if I am on crutches and I'm coming down I would miss the guy, I get told that it is acceptable that the driver only waits 120 seconds and that is even too much time, that drivers have a tight schedule of deliveries...so the driver was gone back to the depot, as I got to know from previous call, it really sounds like "my last delivery, can't be bothered, gonna take a picture of the front of the house and leave a card so I can go back early and chill the rest of the evening" I ask why not to give me a call he is provided with a number, I get told that this is not the routine... I don't get the option of chosing what time the delivery can get through my house anymore, I get told I just should sit waiting for it or get it delivered to a shop which is not an option, is a very expensive item and I want it delivered to my door. I do have to work but I get told there are no more options that I just have to sit and wait in a window frame of 12 hours!! So I had to book it on my day off which means I am left without a phone for 5 more days to communicate as your policy states you don't wait or call for the costumer and obviously being 12 hours on the road waiting god knows if I will get my parcel now or it will go back to the depot again... I said I wanted to speak with a manager and was told they were not available to talk to me as they were busy and that I would have to wait for a call back "maybe tomorrow" outrageous. I wrote to their "make it right team" they assure they would contact you within 90 mins...that never happened either... I got so upset that my whole body started hurting badly, I am disabled, I have EDS, so when I went afterwards to do food shopping and when going to take my raincoat my shoulder blade popped out of place went back in but pain is already there, this evening I had the blade popping out and back in for another three times. I'm so upset still and in pain I cannot sleep... I let know all my contacts in facebook, my support group, said it to EE webpage, that DPD think that if we walk on crutches, or we are disabled and not able to respond quick to the front door we are doomed to not get our parcels because for DPD we have to be like Flash Gordon so we get to the front door within 120 seconds or less...the driver would not wait any longer...quite disrrespectful company with disabled people...as far as I can see...I do not blame the driver who is under pressure under extremely tight schedules that are not well designed, maybe earning under minimum wage doing long shifts, but. I blame it in the company that has really poor costumer service and poor delivery service... I don't think EE should be using them given the fact they treat costumers like rubbish. I have seen your facebook page and cannot believe you have been awarded as best delivery company. You have so many complaints around that I find that award a very bad tasted joke.”

Helpful Report

Posted 8 years ago

“After parcel reached city depot track has been lost. Even customer service wasnt able to find it and ive been told to contact sender. Very bad company!”

Helpful Report

Posted 8 years ago

“The parcel arrived 4 days late. The couriers arrived late, not even close to the "1 hour slot". Not the first time DPD disappoints.”

Helpful Report

Posted 8 years ago

“A 6 1/2 hour delay past deadline? No apology ? The usual 2 excuses : 1) "I'm new to the area" and 2) the usual one : "the sat nav DPD issued to us does not work". Utter CRAP !”

Helpful Report

Posted 8 years ago

“I see it is a common problem. Sending messesage that no one was home. Mine 4rd time in roll.. Maybe package too large?! Coustomer servive - robots! I avoid companies offering dpd deliveries. Amazon, royal mail, dhl the best. DPD is worst out of the worst”

Helpful Report

Posted 8 years ago

“Absolutely outrageous. Asked them to collect my parcel for next day delivery. They failed to collect. Rang company today and told I would be booked in for collection today. Told I would get message confirming. No message. Went online chat told they dont know why driver didnt collect. They then issued me with a new dispatch label. ASked will they be here before 4pm today. No they would collect tomorrow. What time will they collect - as per order between 0900-1700. My company closes at 4pm. Asked for rebate due to my parcel not only not having been collected but indeed delivered next day. Sorry madam we don't do refunds. Choose this company above others - now deleted”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,377 reviews