DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,449 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience I’ve ever had with a courier and the contact centres. The parcel firstly wasn’t delivered and they said I didn’t answer before the allotted time even though my wife had been in all day and the bell didn’t go. The second attempt I tried following the tracking using the link I was sent in a text, it stopped working about and hour before delivery was due. I tried contact dpd via WhatsApp where the operative honest did their upmost to avoid answering any questions or points I realised and refused to put me through to a manger. They instead sent me the same message a good 10-15 times asking for inflation that I didn’t have. I then called. Only to be diverted to packlink immediately without being able to speak to anyone, the parcel I was enquiring about wasn’t sent via packlink!”

Helpful Report

Posted 10 months ago

“My package was supposed to be delivered yesterday. I waited in all day and then got the message that I wasn't at home. Checked the photo of the house the driver had been to, and I have no idea where it is, definitely not my neighborhood and possibly not even my town! Saudi they would deliver today. Then told me the depot had a problem so they couldn't give me a delivery time but it would definitely turn up today. Then at 6pm, after canceling my plans, they notify me that it will be delivered tomorrow. I don't know if it's a con or if they only employ highly inept people but they really are ridiculously bad!”

Helpful Report

Posted 10 months ago

“Waited in for the parcel to be delivered and received a notification saying we missed the delivery. Checked my cameras and no van in sight. Spoke to customer services who asked me to look at the image the driver had uploaded as they were at my house. The image was a picture of the motorway! Asked for my parcel to be delivered today as they stated and told there is nothing that can be done.”

Helpful Report

Posted 10 months ago

“They delivered the PC I ordered to the wrong flat. The address on the delivery slip from the company I ordered from was correct but the courier put on a different flat number. I then had to chase my PC down. To top it all the flat they delivered it to told me no one had been in and it had been left outside theeir door. The message I recieved from DPd said it had to be signed for and said it couldn't be left without being signed for yet the courier just self signed and left it.”

Helpful Report

Posted 10 months ago

“LIES from Delivery Drivers & Lack of Customer Service Paid for Next Day delivery as this is a Christmas Gift. Allegedly driver Gheorghe tried delivering today - time unknown - but I was not in. Red blob Photo on the tracking info. Nothing around my house is Red. I have been in ALL day. I also have a gravel drive and 5 dogs. Nobody came near my property. Fobbed off when I first enquired and no answers. Second time then told that my parcel was still actually at the Depot!! So Tracking was FALSE and Photo was FALSE. Photo was red blob anyway and not of any property. Not acceptable. Fraudulently take your money and literally - do not deliver. Raised a complaint - but they will not send me the outcome of the complaint... so have no assurances anything whatsoever will be done. I appreciate it is Christmas but (A) don't lie and say you've tried delivering when you haven't (B) Actually do what has been paid for, ie Next Day Delivery and (C) treat customers with respect and provide the complaint feedback they have requested.”

Helpful Report

Posted 10 months ago

“Did not bother to attempt to deliver parcel, but tracking stated they had tried and would have to be rearranged. Through to a chat bot to try and get the driver to attempt to redeliver. Could not arrange to collect and no assurances it will arrive or be attempted to be delivered next time. Could not leave negative feedback on the driver. Awful service.”

Helpful Report

Posted 10 months ago

“Worse service ever. Can't say anything.”

Helpful Report

Posted 10 months ago

“Do not use this carrier if you can possibly avoid it. In fact, if you are thinking of ordering something and they are the carrier - don’t. I waited in for four days for delivery of a heavy item due 10th December. Didn’t arrive - said it was coming 13th didn’t arrive. By this time, i could wait in no longer so cancelled item with seller and received refund. Then said it was coming on 17th - rang DPD and told them i did not want item and they reassured me it would not come. Now it is Christmas Eve. Bit like the fable of animals talking the night before Christmas, suddenly DPD has the power to text me. They say this parcel should arrive today. So, I should be out but i have had to cancel because i cannot risk them delivering to a neighbour. So here I am miserable again waiting for a parcel which may or may not come because DPD don’t care about customers at all. So avoid avoid avoid”

Helpful Report

Posted 10 months ago

“This company shouldn’t exist! I waited my parcel in front of the door during the window delivery time and got the text “we missed you today as no one was in”… without even seing the driver Diego Emanuel Costa or the vehicle on my road. One star is already a huge compliment for such a bunch of incapable people!”

Helpful Report

Posted 10 months ago

“Constantly lying about attempted deliveries. You know as soon as you get the 'we're running a little late' message it ain't coming. At least pick a house that doesn't have cctv. I dred it when a company says we've despatched your parcel by DPD”

Helpful Report

Posted 10 months ago

“EXCUSES - the DPD driver Mr Bbavesh made excuses he could not find the address while I have had 10 deliveries since morning at this address. Stay away from DPD, Mr Bbavesh also ignored my phone calls and was not willing to listen to anything I say. Worst delivery company ever. I went out specially to find him but once again ignored the calls.”

Helpful Report

Posted 10 months ago

“The worst courier EVER! Was at home working when my parcel was due to be delivered and no sign of them but suddenly I receive a ‘sorry we missed you e-mail’ strange as my ring doorbell hadn’t recorded a DPD van near at all that day. Then I’m told it has been dropped off at a collection point with a round trip of 20 miles! Customer Services useless! Eventually contacted my supplier who very kindly re-sent the parcel … via Royal Mail. Use anyone else but DPD!”

Helpful Report

Posted 10 months ago

“Hell They waste people time and money”

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Posted 10 months ago

“Muhammad the driver called us, we gave instructions and he said okay. Then after few minutes delivery was cancelled. Inconsiderate, doesn't communicate. Just cancels your order without telling you. I spoke to Sagar from their service but it seems like he is not eager to help as well and want us to pay £499 for VIP service. Worst experience ever. Hopeless service.”

Helpful Report

Posted 10 months ago

“DPD is the worst delivery company. Not reliable at all. If you can, don't choose dpd.”

Helpful Report

Posted 10 months ago

“DPD driver stood in street and took a picture of the communal door then drove off without even pressing my buzzer, 2nd "attempt" he never even bothered even turning up, haven't had 3rd attempt but I'm not holding my breath they are by far the absolute worst delivery company in UK which is sad really as they used to be the absolute best”

Helpful Report

Posted 10 months ago

“The WORST delivery company out there. They've failed to deliver a parcel x3 days in a row now AND on the 3rd day I was waiting outside my front door during the hour timeslot I was given. No one even attempted a delivery on my street and then I get a 'Sorry our driver missed you' email. Phone staff are awful, cant actually help with anything just say 'I'm Sorry about that.' When in reality, they don't care at all and have 0 power to actually rectify anything other than apparently contacting the depot. Which clearly does NOTHING. Honestly, I have no idea how they're still operational. I don't have a problem with any other delivery service, Amazon, Royal Mail, Evri, Yodel etc the ONLY issues I have is with DPD. I can emphasise enough how awful they are. Delivering packaged isn't even a hard thing to get right, but they seem to royally mess it up every time. Would NEVER recommend them.”

Helpful Report

Posted 10 months ago

“Where is my parcel?? It is still missing....”

Helpful Report

Posted 10 months ago

“Multiple problems with DPD this Christmas. Safe place ignored and parcels thrown outside with no cover and ruined by rain. Claims no one home etc. it seems to be a running theme judging by these reviews. Will avoid sellers who use DPD”

Helpful Report

Posted 10 months ago

“Worst delivery service have been trying to deliver four times keep sending pictures saying left message none are my house . Absolute joke”

Helpful Report

Posted 10 months ago

DPD is rated 1.1 based on 5,449 reviews