DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

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“Dpd lied yet again, they was meant to deliver a iPad today from a well known company. Waited all day until 2pm and status changed to they tried to deliver etc. They went yet again to wrong area but same road name. I called the company who called them and they said they spoke to driver who would try again, so wait for them. I explained the correct area etc. Came to around 4pm and do delivery so looked up local Chelmsford number and called. I was told they contacted driver and gave my number to call if needed directions and they said estimated time was 6pm. Got to 7pm and no delivery, so I called again and was told he had one more delivery to do and would be on way. Time is now 11pm and no delivery. I get this most times and am fed up with being lied to. The only service I like is Royal Mail as they know the area. This happens too many times now and have had enough. Be Warned. Do Not Use.”

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Posted 4 years ago

“The delivery driver lied about attempting to deliver my parcel. Which seems to be quite common. The service is horrible and they don’t seem to care how much stress/anxiety they cause customers. As a support worker I can’t just take days here and there off work to wait for my important parcel. Really disappointing.”

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Posted 4 years ago

“Very poor experience, the deliverer went to a wrong address. Took a picture of the wrong place. And then send me a notification say I wasn't at home. He hasn't tried to call me neither looking for the right place. I've taken a day off for nothing. Very poor service. I don't recommend if you're looking for a reliable service. After I've posted this review, the driver called me to acknowledge his mistake. He told me he'll fix it by end of the day coming back after his last delivery. He still hasn't came, no updates, very disappointed by DPD custumer service.”

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Posted 4 years ago

“A very rude and aggressive driver who took no time to try and rectify (his own) mistakes, and behaved in a manner I found genuinely shocking. DPD'S own customer service and complaints procedure is non existent so I have taken to writing this review. I see I'm not alone in finding this company to have very shoddy practice. I will avoid in future.”

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Posted 4 years ago

“Rubbish, do not use this service. No communication, very poor. Where's my parcel??????”

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Posted 4 years ago

“Driver lied that he attempted to deliver parcel but was caught out via cctv. Never attempted and put a blank picture up. Terrible service. Customer service said hes very experienced and couldn't do anything about it. Driver was called Ash. Worst service. Do not trust this delivery service!”

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Posted 4 years ago

“DPD driver, Stephen Griffiths, reversed into my wooden gate post and snapped it. It was supporting two gates. He stopped briefly to inspect the damage, then drove off.DPD said he is self employed so nothing to do with them. Driver won't pay £200 it had cost to repair. Pathetic!”

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Posted 4 years ago

“The driver is unable to follow special instructions to leave my parcel where I instructed of If dont answer the door. The depo said the driver should have left the parcel if I was not in and promised he would return to the area to deliver, this has not happened 2 days later. Instead, this driver Ian, who has such a great rating, has taken a picture of my door instead and not left my package as instructed. Worse service ever, I want my package!”

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Posted 4 years ago

“Worst company. Sat in waiting for a delivery. The driver went to a house on the next road, took a picture of a random house, left and said I wasn't in. Much time wasted trying to contact them. It's all bots, smoke and mirrors. Finally someone got back to me and was going to call me with an update. 5 hours later, nothing. I called back she said, 'oh yes, I think that sounds familar'. The staff running the place and the drivers have no clue. If you're a business do not use this poor excuse for a company, you will lose your customers.”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever dealt with. Said they tried to deliver a parcel to me today & I wasn’t in, funny that, as I’ve been painting the front of my house all day, & apart from the postman, NOBODY else came through my gate.”

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Posted 4 years ago

“Terrible experience with these people, promised to deliver yesterday (PCR for travel) now had to cancel everything. Seeking legal advice as to recompense. AVOID AT ALL COSTS”

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Posted 4 years ago

“Cel mai slab serviciu de curierat din Romania, mult sub poșta română cu angajați incompetenți și mincinoși.”

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Posted 4 years ago

“Terrible service, so far since moving into my flat I have had 1 box of goods delivered successfully and several left at the communal front door, stolen and damaged. I live up 2 flights of stairs with no lift, I am home all the time due to work and every time the box is left in the front entrance way. I am disabled and struggle to carry boxes up stairs as I use a walking aid. Every week I have food delivered and dpd are the courier and after 2 months I have successfully received 1 box. I have been promised by multiple members of dpd staff that this will never happen again but each time it does. Before moving my boxes were left in front of the front communal door to the flat blocking the door stopping other disabled residents from leaving or entering and I was unable to move it without calling for help. Tension got so bad I had to move into a new flat which doesn't meet my disability needs but I didn't have any other choice. This is the worst company I have every delt with and where possible I avoid them as best I can. If you are disabled or unable to retrieve things from a communal area, do not use dpd.”

Helpful Report

Posted 4 years ago

“Was sat in waiting for my delivery after leaving work early to be in to get a message saying tried to deliver but no one was home, I now have to get someone to go to my flat tomorrow to wait for this parcel.”

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Posted 4 years ago

“After ordering stock from OverclockersUK and receiving a confirmation on delivery, I waited quietly during my 1 hour slot only to receive an email that they attempted to deliver in the form of "Oh no! WE'VE MISSED YOU", after checking the Dpd browser page about my delivery I noticed the driver had basically taken a photo of the outside of my flat and drove off. I then went off to find some online support for Dpd, it doesn't exist, it's and endless loop of automation, I'm dreading to know just how much that cost me. Delivery attempt number 2, watched the browser map of the drivers' whereabouts, was very close, I was 121 in the queue, driver was at 119, all of a sudden an email, "Oh no! WE'VE MISSED YOU" then a photo of my block of flats taken from inside the delivery van 40 or so meters away. I contacted OverclockersUK and was told that the stock would be returned and I would be refunded, Dpd are charging companies to do one thing and they are unable to do it, the lazy drivers can continue to be lazy and useless because there is no recourse, no customer support, the fact there is no direct customer support where anyone can resolve anything or report rude, lazy or negligent drivers shows they care very little about their customer base. I'm sure Watchdog or some other consumer-rights body would have a field day once they'd scratched the surface of what goes on with DPD and its practices.”

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Posted 4 years ago

“UNREAL. Received text saying parcel delivered. Picture was of driver who wasn't down for delivery AND A PICTURE OF A PREVIOUS DELIVERY. The picture also showed the door closed when it was open and of one parcel not two. No parcel to be found anywhere. Latter the correct driver arrived with the two parcels. He didn't know what was going on. I do, they thought they had lost the parcel. Frozen food so they were covering there backs. Snidey. As usual excellent driver experience”

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Posted 4 years ago

“Absolutely DISGUSTED. The driver was awful, angry and aggressive, he physically assaulted my husband and we’ve had to get the police involved! STILL refused to deliver my parcel and sent it back to the depot on purpose to spite me, despite even the police telling the man I desperately needed it for medical reasons. I cannot believe DPD are employing such unpredictable, violent drivers, who are clearly unsafe and unstable to be around the general public. STILL waiting for a call back from management even though I was told that would be today. Awful situation which left my children absolutely petrified. I am horrified by the whole experience.”

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Posted 4 years ago

“Company of thieves. Hire drivers who steal people's packages.”

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Posted 4 years ago

“Your company is rubbish took time off from work to wait for a delivery according to your tracking ap your driver was 100 yards from my house he is now the other side of weymouth I will never use your company this has happened many times what is the point of giving a delivery time is it means nothing only gave u 1 star because I couldn't give u a minus”

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Posted 4 years ago

“Like many others I have been lied to many times. by this company.4times they promised delivery and even gave me a time and then minutes. I waited outside. for two hours.They said address incorrect. It was correct. This company has terrible complaints everywhere and should be closed down .Finally delivered after a week of lies and the box had been opened and the SMS driver messages which are lies were deleted.”

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Posted 4 years ago

DPD is rated 1.1 based on 5,373 reviews